SkyTouch Hotel OS 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

SkyTouch Hotel OS

4.3

(95)

Pricing

Starting at $5.00 per month

About SkyTouch Hotel OS

SkyTouch Hotel is a cloud-based hotel management system that controls all aspects of a hotel property with an easy-to-use Hotel Property Management System (PMS), automated rate and group management tools, detailed reporting, an integration platform with over 140 technology integrations, 24/7 USA-based live customer service at no additional cost, SkyTouch University and Customer Community platforms.

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Our Hotel Management Software selection experts can help you in 15 minutes or less.

SkyTouch Hotel OS User Interface

Popular SkyTouch Hotel OS Alternatives

Main Product

SkyTouch Hotel OS

4.3

(95)

Ratings Breakdown

4.32Ease of use
4.17Value for money
4.39Customer support
3.85Functionality

Pricing

Starting at $5.00 per month

Get Price

Alternative Product

Cloudbeds

4.3

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Ratings Breakdown

4.24Ease of use
4.06Value for money
4.05Customer support
4.13Functionality

Pricing

Available upon request

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Alternative Product

eZee Absolute

4.6

(405)

Ratings Breakdown

4.58Ease of use
4.61Value for money
4.72Customer support
4.57Functionality

Pricing

Starting at $23.86 per month

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Alternative Product

Hotelogix

4.4

(251)

Ratings Breakdown

4.34Ease of use
4.39Value for money
4.50Customer support
4.27Functionality

Pricing

Starting at $3.99 per month

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Alternative Product

SiteMinder

4.2

(257)

Ratings Breakdown

4.29Ease of use
4.03Value for money
3.97Customer support
4.16Functionality

Pricing

Starting at $85.00 per month

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Alternative Product

Stayflexi

4.7

(149)

Ratings Breakdown

4.68Ease of use
4.62Value for money
4.76Customer support
4.47Functionality

Pricing

Starting at $40.00 per month

Get Price

SkyTouch Hotel OS Pricing and Plans

Starting price: $5.00 per month

Free Trial

Free Version

Basic

$5.00

per feature, per month

No plan information available

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SkyTouch Hotel OS Features

Features of SkyTouch Hotel OS
Access Controls/Permissions
Activity Dashboard
API
Billing & Invoicing
Billing Rate Management
Booking Management
Built-in Accounting
Catering Management
Credit Card Processing
CRM
Customer History
Customer Support
Dynamic Pricing
Extended Stay
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Property
Online Booking
Point of Sale (POS)
Rate Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Reviews Management
Room Booking
Room Inventory
Search/Filter
Single Property

SkyTouch Hotel OS User Reviews

Overall Rating

4.3

Ratings Breakdown

49%

36%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.4

Functionality

3.9

Marj N.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Skytouch

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We had previously been with Choice Hotels and this Software was very similar . So when we decided to go independent, It only make sense to choose a system that was so close to what we were familiar with. Ease of changing system & training employees was a piece of cake.

Cons:

I have had no issues. Would choose this system again if needed.

Gayle S.

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

SkyTouch OS

I've seen SkyTouch OS being used at multiple properties and the only issue I see people having with it is it runs a little slow from time to time. Their support team is amazing and is open 24/7. I recommend you try it, you will not be disappointed.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

SkyTouch Hotel OS is very easy to use for me and staff and colleagues. SkyTouch OS is basically a smaller version of the SkyTouch software. it shows your occupancy for your previous night and the day of. If you have had SkyTouch for over a year yu can see how many rooms you sold last year to this year. You can also see what the prices were on this day last year. It is super simple to use and well worth it. There is also a house keeping tab as well in SkyTouch OS. You can see things like your stay overs, arrivals, and vacant rooms. This tab also shows you your clean and dirty rooms for occupied and vacant. Up top of the housekeeping tap you can type in a special room and see or even change the status of it. For example you click on room 31 you can change it from dirty to clean. If a guest complains about anything you can flag the room and put in notes on what the problem is so that your matance can fix it with out coming back to the lobby or office to ask you what needs to be done.

Cons:

SkyTouch can be slow from time to time. They also do updates quiet often, whitch is great but running a hotel you need your system up 24/7 and a 2 hour update makes it hard to do that.

Stan S.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Couldn't be Happier

Our rate management is very easy because of SkyTouch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with third party web sites (OTA's) is easy to use and well designed.

Cons:

Our staff has indicated they have no dislikes at all with SkyTouch.

Hunter S.

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

The EASIEST program to use!

Skytouch Hotel OS is super user-friendly making it one of the easiest PMS systems to teach to New Hires. The User Admin and Rate Management aspects of the program are superb as well. The implementation of the user profile once it is created is almost instantaneous. It also gives you the ability to customize usernames. The software has helped our team gather the necessary information needed for making reservations, creating group blocks and contracts, as well as providing an E-learning platform that gets straight to the point. A+!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Compared to other PMS systems, this is definitely one of the easiest to use. Skytouch Hotel OS is web-based and it's systems are updated regularly--this also allows you to login from external devices--HUGE PLUS. The Home Screen is completely customizable to your teams individual needs, allowing you to link external sites to your Quick Links. You can even leave bulletin messages for your team to see upon login.

Cons:

The worst part about Skytouch Hotel OS is their Reports section. Although there is a search function, it is missing some of the filter criteria needed to run streamlined reports. Another downfall for the OS is being web-based. Whenever you have internet/power issues, you can not login to an offline version of the system.

Douglas D.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

SkyTouch Ease

So easy and user friendly. I recommend this product to any hotel owner with 40+ rooms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy and user friendly. Easy to train employees how to use. Customer support has gotten quicker in the last year.

Cons:

Training courses are too simplified. Still an evolving product. Some categories are useless and others can be expanded.

Reasons for switching to SkyTouch Hotel OS

User friendly

Vendor Response

Hello Douglas, Thank you for taking the time to provide an online review of SkyTouch Technology. We really appreciate your feedback. One of our initiatives in 2020 is to revamp our training modules. We've gathered survey data from our customers and we are in the process of finalizing our plans. Keep an eye out for our new modules later this year, and let us know what you think. Please don't hesitate to contact us if you have any questions or you feel you aren't getting the level of service you deserve. SkyTouch Technology 1-855-749-3530

Replied January 2020

Tosha R.

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2017

I have used several hotel software brands. Sky Touch is simply the best.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the way the reports are more than just reports. For example the Arrivals List. You can click on reservations from it. In other software you are only viewing a report. You have to go into another menu and then into the reservation itself to access it. This really saves time. On a busy night every second counts! I love the 24 hour Tech Support. As a Night Auditor it really helps to know that I can call and speak to a capable person whenever I need to. Often times my co-workers will ask me to call Tech Support for them with questions since I am less busy with guests. I know I will be helped patiently and professionally. The Tech Support folks take the time to teach me what I need to know instead of just fixing it for me. They answer my rapid fire questions like the pros they are. I love that they are right here in Arizona. . Thank you all!

Cons:

I wish there was a way to look at a rate/check availability then make the reservation from the same place. At this point you have to look up the rate and check availability in one screen then go to a second screen to actually make the reservation. I have no idea if that's possible but it would be very cool if it was.

Lori A.

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

It makes my life easier! The staff are comfortable using Sky Touch and I can logon from anywhere.

Went from a property without a property management system to a property that went "why did I not have this sytem earlier!" Quicker access, more accurate information and data, happier staff, happier guests, more time to do other tasks and additional free time. In general less stress.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service is exceptional always! It is easy to use, both daily operations and especially Rate Management. It is quick - it provides me with the information I need to do my job and stay on top of things. All departments can utilize Sky Touch and I can access the system from anywhere. It allows you to perform your duties in hospitality and still allow you to have a life outside of work in an industry that never closes.

Cons:

The same thing that applies to all software - the "real time" factor when the property is reaching maximum occupancy. All properties have the same problem that reflects on the issue of being overbooked if the reservation lags on getting integrated to your system. The issue is with the industry and not the software.

Edgar B.

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2017

The system is so easy to use and never goes down. The team and I are extremely happy!!

No more headaches!!!!!! Opera PMS was the worst service ever. Thank you and your team for such Great Service!!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rate management , Housekeeping Room assignment options. Most of all, the check in , check out and reservation process are so quick to get done!!!

Cons:

1. It would be nice to extend the Occupancy Snap Shot up to 1 year, instead of three months only. 2. Show a total of forecasted revenue on the Reservation Activity Report. 3. Extend the window time of inactivity for Rate Management. 4. Expand Bar Levels from 9 to at least 15. Rates in Downtown Chicago IL. Change constantly and the current bar levels don't work much. Manual over rides are time consuming. THIS FEATURE IS EXTREMELY IMPORTANT TO EXTEND. 5. From & Too check out dates on registration cards need to show actual check in and check out dates. Currently the check in and check out show the same dates. Example; Check In 12-20-17, Check Out 12-20-17. It should say Check In 12-20-17 and Check Out 12-21-17. Other than this. Everything else is great. I hope to hear from someone soon and let me know if these changes can be made? Thank you.

Vicente F.

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

user friendly

experience with a new hos system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-check in process - you can drag multiple items to folios which is a plus -overall checkout process

Cons:

- cant do multiple reservations at once - system wont save correctly most of the time if you change from USA to any other country when putting in guest info - you have to go back to USA in order to save - you cant suppress rate and also place notes simultaneously , you have to save each individually - Many reservations come through with credit card expiration dates inputted incorrectly causing errors during check in . -When trying to duplicate a reservation the credit card expiration date does not save so you have to set the guarantee payment to cash then go back to the old res and unmask the credit card info, it is too many steps that take up valuable time.

Kerry W.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

easy to use - a lot of options to customize your property

overall positive experience with customer support. Set up was relatively easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the customization of Skytouch PMS. It's very simple to use compared to other Property Management Software. Running reports is simple. Customer support is pretty quick to get back when anyone has an issue.

Cons:

The item I like least would be concerning any kind of adjustments after checkout. If you are needing to refund 20% back you must do multiple steps in order to adjust this off correctly, accurately and to the customers card.

Showing 1 - 10 of 95 Reviews

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