SkyTouch Hotel OS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

SkyTouch Hotel OS

4.3

(95)

Pricing

Starting at $5.00 per month

About SkyTouch Hotel OS

SkyTouch Hotel is a cloud-based hotel management system that controls all aspects of a hotel property with an easy-to-use Hotel Property Management System (PMS), automated rate and group management tools, detailed reporting, an integration platform with over 140 technology integrations, 24/7 USA-based live customer service at no additional cost, SkyTouch University and Customer Community platforms.

SkyTouch Hotel OS Screenshots

SkyTouch Hotel OS Pricing and Plans

Starting price: $5.00 per month

Free Trial

Free Version

Basic

$5.00

per feature, per month

No plan information available

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SkyTouch Hotel OS Features

Features of SkyTouch Hotel OS
Access Controls/Permissions
Activity Dashboard
API
Billing & Invoicing
Billing Rate Management
Booking Management
Built-in Accounting
Catering Management
Credit Card Processing
CRM
Customer History
Customer Support
Dynamic Pricing
Extended Stay
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Property
Online Booking
Point of Sale (POS)
Rate Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Reviews Management
Room Booking
Room Inventory
Search/Filter
Single Property

SkyTouch Hotel OS User Reviews

Overall Rating

4.3

Ratings Breakdown

49%

37%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.4

Functionality

3.9

Marj N.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Skytouch

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We had previously been with Choice Hotels and this Software was very similar . So when we decided to go independent, It only make sense to choose a system that was so close to what we were familiar with. Ease of changing system & training employees was a piece of cake.

Cons:

I have had no issues. Would choose this system again if needed.

Dan M.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

A comprehensive PMS at a reasonable price

SkyTouch Hotel OS allows us to easily manage our hotel. Our management team can troubleshoot reservations from home, and their 24/7 tech support team has been fantastic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to drag-and-drop reservations into specific rooms; the integration with SiteMinder; the cloud based platform;

Cons:

The fact that, at the time, we could not import existing reservations from our previous system. Our staff were able to manually make existing reservations in the new system, which ended-up providing good practice.

Reasons for choosing SkyTouch Hotel OS

Primarily functionality.

Reasons for switching to SkyTouch Hotel OS

Our former PMS had additional fees for remote hosting, was not able to easily integrate into a Channel Manager, and was more than twice what we ended-up paying for SkyTouch.

Vendor Response

Hello Dan, Thanks for your positive feedback on SkyTouch. I understand how nice it would've been to import existing reservations into our system. It's actually a PCI compliance issue that does not enable this to be a viable option. Should you ever need anything, please don't hesitate to reach out to me on my personal cell phone number listed below. Thanks! Aaron- (602)703-7237

Replied July 2021

Stan S.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Couldn't be Happier

Our rate management is very easy because of SkyTouch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with third party web sites (OTA's) is easy to use and well designed.

Cons:

Our staff has indicated they have no dislikes at all with SkyTouch.

Miguel L.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Great System

I had the oportunity to set up my entire systemand configure all and sink with my hotel. Overall it have been really greattowork with and easy to configure,the help at support is really great and they do the best to help out to fixed any problem or to answer any of your question or doughts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It'seasy to used, help with overall setups and manage ans is easy to work with and manage.

Cons:

It have minors cons, like thetype chart not allowing you to see back on days, system set updon't allow youto configure the space of the Registration card and other stuff that you thing wile working with the systam that are just toghts that you say if it just do this will be even better.

Reasons for switching to SkyTouch Hotel OS

Was an aministrative desition,I just configure and help the companyto make the move ments of the systems

Vendor Response

Hello Miguel, Thanks for your business and support of SkyTouch. I will reach out to you via email so we can schedule a call and go over some of the improvements we are making to the tape chart functionality.

Replied September 2019

Verified

Reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Great Operating System

Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast & seamless implementation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system was built to be easy to use and train new employees quickly. It allows flexible scenarios to be easily accounted for through a great product flow design.

Cons:

Customer support was at times difficult and the time to resolution longer than you would expect. Although i will fully admit it was rare we had any major system issues or downtime.

Vendor Response

Thanks for your review of SkyTouch! If you've ever having a difficult time reaching our support line, please reach out to me anytime at my per my contact info below. We just released a number of new integrations and features, I would also be happy to discuss that if there is any interest. Aaron Price Account Manager O 602-337-2812 M 602-300-1633

Replied December 2019

Verified

Reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

Terrible UX

Complicated and unnecessary steps to complete a task. Give users feedback message when sending out confirmation/cancellation e-mails.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I only liked the little icon that displays when you collect payment from a guest. That's very useful to have on the arrival list.

Cons:

Almost everything. There's rarely any feedback message when you send a confirmation/cancellation e-mail to guests. Most times it never makes it to a guest's inbox. Lots of error message that offers no solution. For our flow, we have to fill out a guest's contact info before we take their card information. When a cardholder name is blank, there's an error message that displays and tells us we have to fill it out. Very inconvenient when you're trying to save a guest's info and you can't because of that error message. Results in us having to cancel the changes which clears everything you made in the input field!

Verified

Reviewer

Hospitality

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed December 2017

SkyTouch is easier to use than our past PMS and we appreciate the ability to train someone faster.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of training new employees, the reservation process, the home page that you are able to change to fit your property.

Cons:

The group functions (not being able to change rates per day, and some glitches that have caused us to have group rooms unaccounted for. Also the downtime that hits us during our check in time in the PST time zone.

Verified

Reviewer

Hospitality

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed December 2017

Very User Friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support is excellent and this software is extremely easy to use. The fact that it also a web based application is very helpful.

Cons:

It would be nice to have a few more revenue management capabilities. This could include the ability for adding add-ons.

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed December 2017

So far it has been really good for us

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

mostly self explanatory and great help with Skytouch Support every time I have used it. I like the group functionality

Cons:

I need to make promo codes for events and there is not a way to restrict the general public from booking rooms online while letting our event guests book using a promo code...this makes no sense to me as I have been able to do it with all other software.

Verified

Reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2019

The SkyTouch Difference!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about the software is the ease of use. SkyTouch has allowed us to cut down our training time for new hotel front desk agents. SkyTouch Learning adds an extra bonus of virtual training as well.

Cons:

There honestly isn't much that I dislike about the software and the only dislike that I have is the layout of the registration card. The layout of the registration card is too limited on the number of allowed words.

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