Ciphr 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ciphr

4.3

(43)

Pricing

Starting at £7.00 per month

About Ciphr

Ciphr's HR software and payroll software (available as a fully packaged solution, or separately) cuts admin, keep your employees' data secure, and automate business-critical tasks.

Our solutions are designed with UK mid-market organisations (200-2,000 employees) in mind. Giving you the tools and functionality you need to grow, scale, and simplify people operations.

We're trusted by more than 1,400 organisations, including Volkswagen Group, the Natural History Musuem, Lebara and many more.

Our solutions include:

HR software: intuitive, sophisticated cloud HR software with AI tools that simplify time-consuming tasks
Payroll software: cloud-based payroll software that delivers faster, more accurate pay runs. CIPP's Software Product of the Year 2025
Benefits software: a personalised flexible benefits platform that works for everyone
LMS and eLearning: our advanced LMS and off-the-shelf eLearning courses help you achieve your learning goals

Ciphr Screenshots

Ciphr Pricing and Plans

Starting price: £7.00 per month

Free Trial

Free Version

Basic

£7.00

per user, per month

Plan includes:

Employee record management
Absence management
Time off
Single sign on (SSO)
Notifications
Standard reports suite
Mobile access
Employee self service
Document upload
Gender pay gap report

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Ciphr Features

Popular features found in Human Resources
Applicant Tracking
Benefits Management
Compensation Management
Employee Management
Onboarding
Payroll Management
Performance Management
Recruitment Management
Time & Attendance
More features of Ciphr
360 Degree Feedback
Absence Management
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Application Management
Approval Process Control
Approval Workflow
Assessment Management
Asynchronous Learning
Attendance Tracking
Audit Management
Audit Trail
Auto Update
Background Screening
Benefits Dashboard
Blended Learning
Built-in Course Authoring
Built-in LMS
Certification & Licensing
Compliance Management
Compliance Tracking
Content Library
Content Management
Corporate/Business
Course Management
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Employee Benefits Administration
Employee Database
Employee Engagement
Employee Onboarding
Employee Portal
Employee Profiles
Expense Claims
Gamification
Generative AI
Goal Management
HR Management
Job Board
Job Posting
Learner Portal
Learning & Development
Learning Management
Learning Paths/Tracks
Leave Tracking
Mobile Access
Mobile Learning
Multi-Currency
Offboarding
Online Benefits Enrollment
Payroll Outsourcing
Payroll Reporting
Performance Metrics
Pipeline Management
Policy Management
Progress Tracking
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Resume Storage
Role-Based Permissions
SCORM Compliance
Search/Filter
Self Service Portal
Sick Leave Tracking
Single Sign On
Skills Assessment
Skills Tracking
Social Learning
Succession Planning
Surveys & Feedback
Synchronous Learning
Tax Compliance
Team Calendars
Tests/Assessments
Third-Party Integrations
Time Off Management
Time Off Requests
Timesheet Management
Training Management
Vacation/Leave Tracking
Workflow Management

Ciphr Integrations

Training Tracker

Microsoft Entra ID

Twitter/X

Broadbean

hireful

iSAMS

See all 16 integrations

Ciphr User Reviews

Overall Rating

4.3

Ratings Breakdown

47%

Secondary Ratings

Ease of Use

4.5

Value for money

4.0

Customer support

4.4

Functionality

4.1

Amanda K.

Verified reviewer

Leisure, Travel & Tourism

201-500 employees

Used daily for less than 12 months

Reviewed August 2025

'First Class HR with CIPHR'

This has been a game changer for us ! It is like having a super organised HR Assistant that never takes any breaks :) Everything is clear, easy and our employees are loving it too and have said how fabulous it is ! It has certainly made HR at ATPI fresh again.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like how user friendly CIPHR is. It has made our processes so much quicker and easier. Everything feels streamlined and accessible, which makes a huge difference day to day.

Cons:

There is not much to dislike about CIPHR. It was very overwhelming at first but once you have the fabulous support from the PM and the consultants, it is smooth sailing.

Reasons for switching to Ciphr

I decided to make the switch from HR Select to CIPHR because HR Select wasn't doing what we needed anymore. It felt clunky, outdated and a bit stuck in the past. I wanted something more modern, intuitive and fit for how we work today and CIPHR delivers exactly that. It is streamlined, simple navigation and easy to access the information we need. It is fresh, brilliant and just works so well for my team and our people.

Nicole C.

Verified reviewer

Retail

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Positive experience!

Overall a positive experience! [sensitive content hidden] who supported me in implementing iRecruit was great - he was very communicative and ready to offer support whenever he could. He spoke in a language we could understanding (ie non-technical) to ensure we fully understood each step of the process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendly and easy to navigate, making it simple for employees to access their personal data. The system is highly accessible, and the customer service is supportive. Ciphr continually improves the platform and provides excellent short learning tutorials to help us make the most of its functionality.

Cons:

The implementation process at times felt longer than necessary, and there were periods where progress could perhaps have been streamlined. On occasion, response times from customer support have been slower than expected, which has temporarily delayed our ability to fully utilise all system functionality.

Reasons for switching to Ciphr

Unsure - I was not part of the decision process as joined the company following the initial discussions.

Vendor Response

Hi Nicole, thanks for taking the time to leave a review of Ciphr. We really appreciate it! We're thrilled that your employees find the system easy to use, and that you're seeing the benefits of our regular schedule of releases. It's disappointing that our customer care team has, on occasion, responded more slowly to queries than you'd like. Rest assured we are constantly looking at ways to improve our service levels. If you have any further feedback or suggestions, don't hesitate to contact us! Team Ciphr

Replied February 2026

Suzanne D.

Verified reviewer

Mechanical or Industrial Engineering

501-1000 employees

Used daily for less than 2 years

Reviewed July 2025

We keep willing it to work...

Still waiting for it to work properly but it has been terrible. [sensitive content hidden] have been fantastic - 2 shining lights in the total darkness that is CIPHR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If it works, has the potential to be a great system. Good to add training events but would be better if more automated and also had a waitlist function.

Cons:

Does not work, too complicated for admin users. Reports on pivots so you have to cut and paste onto another excel to manipulate it, utilise report.

Reasons for choosing Ciphr

Product looked good, promised a great service and implementation

Reasons for switching to Ciphr

Service and functionality. Service was terrible and functionality was very basic, not versatile. Not global enough

Vendor Response

Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that the system hasn’t met your expectations and that you've encountered challenges with functionality and customer support. We’ve recently made significant improvements to our support services, and while these changes are still embedding, we’re confident you’ll begin to notice a real difference. Alongside this, we’ve invested heavily in enhancing the product itself - including a refreshed user interface - which we hope will improve both usability and your overall experience. We’re really pleased to hear that some of our colleagues have made a positive impression, and we’ll be sure to pass on your kind words to them. If you're open to it, we’d really appreciate the opportunity to speak with you directly to better understand your needs and explore how we can make Ciphr work more effectively for your team. Thank you again for your honest and constructive feedback.

Replied July 2025

Bob P.

Verified reviewer

Non-Profit Organization Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

A much improved experience

Initially there have been issues with customer support, however the change to the pods has improved things. However there is still the issue of 'dead air' on tickets that have been open a while. As was pointed out at the event, there will be things going on behind the scenes, but all we hear is silence. When we have big events such as the API shutting down then this is frustrating. Even if there is no news, an update to know we haven't slipped under the radar would be good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The LMS is a straightforward system to set up and use with a lot of features behind the scenes which can combine to make it a very powerful piece of software to use. The rules and learning plans allow to customisation of training plans by role or individual. However it can be a simple database of learning if required. The big plus for me is the API which links the databases from CIPHR HR direct to the LMS. Single sign on, no password resets, and automatic change of training plans when people change roles saves a massive amount of time.

Cons:

There are some small features that could be changed which would enhance the user experience. The badges are of little use as they are not transferable, ie: Open Badges, as is the case with other LMS's (Moodle, Tottara, etc). The league tables are of little use in modern day workplace. Customisation of colours beyond one base colour would make for a more enhance experiance as would being able to import your own icons for labels etc. Adding delegates to couses after the event and sorting of the delegate list would be useful as well. A "rule building" wizard would enhance the rules further. These are not show stoppers but would enhance the experience a lot further than we currently have.

Reasons for choosing Ciphr

Our Exec team insisted that there was clear integration

Vendor Response

Hi Bob, thanks for taking the time to leave a review - we really appreciate it! It's great to hear that the API between our HR and LMS is saving you time, and that you've seen a noticeable improvement in our service levels. We've also shared your product feedback with our product team for their future consideration. Don't hesitate to get in touch if there's anything you wish to share with us.

Replied January 2026

Jennifer A.

Verified reviewer

Retail

201-500 employees

Used daily for less than 2 years

Review source

Reviewed February 2026

CIPHR Review | Sterling

I would say it was mixed, a few hurdles however overall we're a lot more settled with the system now, if we'd looked back we may have changed the order for some areas as the system began being implemented eg Reporting possibly nearer the end rather than earlier on however most people were very supportive and more than happy to help when needed. There would be a few details I'd probably spend a bit more time on at the time if I'd known but our teams seem engaged and it's helping us build on more streamlined processes across the business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I felt that the support and response from Mel the project manager was done really well and would always action queries as quickly as possible. The guidance and support for the LMS was great; Beth was fantastic and really encouraging when getting to know the system and how it works, especially helping get areas set up for future work.

Cons:

I found sometimes the general responses to questions could take a longer time and some details asked I didn't feel would be so complex for the system but seemed to be a little more challenging at the time. I do find some of the CIPHR system quite clunky and feels things could be a little smoother and done in less steps or actions as a back end user. There was times things were communicated and then when queried it would be a different response and sometimes it would differ to the original comment/ discussion.

Reasons for choosing Ciphr

Unsure of others that were considered at the time as everything was signed and prior to me joining

Vendor Response

Hi Jennifer, thanks for taking the time to review your experiences using Ciphr's HR software and LMS. We really appreciate it! It's great to here that our project team supported you well during implementation. Remember, our experts are on hand any time to help you get the most out of your software - system optimisation sessions, for example, are a great way to uncover hidden opportunities for using the software fully and streamlining your processes even further. If you'd like to book that in, or have any other feedback for us, please get in touch! Team Ciphr

Replied February 2026

Claire C.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

ciphr recommendation

I've had an amazing experience with ciphr. It is a collaborate experience and with available support.[sensitive content hidden] has been a great support throughout.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is user friendly and contains everything you need for the employee life cycle. It provides value for money and the customer support is invaluable.

Cons:

The reports section is difficult to use and there needs to be a level of support between the initial training and then putting this into practise.

Reasons for choosing Ciphr

Word of mouth about customer service and cost

Vendor Response

Hi Claire, thanks for taking the time to review Ciphr. We really appreciate it! It's great to hear that you the system has "everything you need" to support your HR and people processes, and that our customer care team is supportive of any issues. We understand that the reports area of Ciphr HR has, in the past, been tricky to use, which is why we released a new product - Ciphr analytics - in 2025. This new analytics suite makes it much easier to analyse data with just a few clicks. If you'd like to take a look at it, please get in touch with your account development manager. If you have any further feedback for us, don't hesitate to get in touch! Team Ciphr

Replied February 2026

Verified

Reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

Core HRIS - consistent and reliable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

System reliability is strong, allowing consistent functionality for users and integrations from our ATS and into payroll. Report writer is extremely useful, with adaptable and powerful configuration options without needing coding knowledge The ability for HR system admins to configure new areas of the system enables increased functionality without additional cost investment. We have therefore been able to create areas to help us achieve our DEEI and ER priorities without additional cost.

Cons:

Not many cons. It is a good system. The service desk response times can be delayed during busier periods.

Vendor Response

Hi, thank you for reviewing your experiences with Ciphr - we really appreciate it! It's great to hear that the site is reliable and you're benefiting not only from the integrations with your ATS and payroll software, but also with our report writer tool. And that you've been able to configure the HR software to do more, but without extra costs. That's a win all round! Sorry to hear that our customer care team can take a while to respond to queries. We work hard to respond to all requests as soon as we can, and are regularly introducing new ways of working so we can deliver a better level of service. Thanks again for leaving a review. Please get in touch with us if you have any further feedback or need our help. Team Ciphr

Replied February 2026

Aliya K.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2026

Great experience with new version of CIPHR & Clients support

Overall experience has been excellent. The new CIPHR version is very logical and easy to navigate. The support from the client support team has been outstanding, with special thanks to [sensitive content hidden] for his great assistance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The new CIPHR version is very logical. Your customer support from [sensitive content hidden] is absolutely fantastic!

Cons:

CIPHR has a steep learning curve, and reporting could be time-consuming. We have had some issues with CIPHR payroll / payroll bureau since Sam has left.

Vendor Response

Hi Aliya, thanks for leaving a review! It's great to here that Ciphr is easy to use, and our customer care team has been really supportive. On the flip side, it's disappointing that you've had issues with our payroll/bureau service. Do reach our to our customer care team to get that sorted out. Similarly, if you need support with the reporting tool, or would like to see our new, more intuitive, analytics tool in action, drop us a line! Thanks Team Ciphr

Replied February 2026

Sue K.

Verified reviewer

Logistics and Supply Chain

501-1000 employees

Used daily for more than 2 years

Reviewed January 2026

Efficient HR & Payroll Management with Excellent Customer Support

My overall experience with Ciphr is that it is a reliable, supportive HR and payroll system that keeps improving and makes day‑to‑day processes smoother.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Ciphr is how proactive and helpful their customer support team is. Every interaction I’ve had with them has been genuinely positive. The system itself is easy to navigate, with plenty of resources to help you along the way (not that you need them). It’s also really flexible—there’s lots you can configure, and it handles a wide range of scenarios like absence management without any fuss. Ciphr are clearly focused on further modernising and improving the platform. The planned updates really show their commitment to making things even more user‑friendly and keeping them ahead of the game.

Cons:

Honestly, I’m struggling to find any negatives – I’ve always been able to find a solution with help from the Customer Services and Payroll teams. One thing I’ve learned is that just because you think the system can’t do something, doesn’t mean it actually can’t. Just reach out to Ciphr, and they’ll come back with a solution every time.

Reasons for switching to Ciphr

The need for a better self service system .

Vendor Response

Hi Sue, thanks for taking the time to review Ciphr's integrated HR and payroll system. We really appreciate it! It's great to hear that our customer care team is proactive and helpful, and that you are seeing the benefits of our schedule of regular product releases. If you have any further feedback, don't hesitate to get in touch! Team Ciphr

Replied February 2026

Maya D.

Verified reviewer

Retail

201-500 employees

Used daily for less than 2 years

Review source

Reviewed February 2026

Ciphr Review - Sterling Furniture Group Limited

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The overall set up of the HR system was very well explained and we felt fully supported throughout the entire process, especially given we went from having no HR system at all. [sensitive content hidden], our HR implementation consultant, was extremely helpful and always went out of his way to support us and answer any queries, making sure that the system was tailored to our needs. Our project Manager, [sensitive content hidden], was also really great and helped keep the process running smoothly, despite the amount of changes we had to make due to re-starting our payroll implementation. We also really like the new interface, it's really easy to use and have had good feedback from staff.

Cons:

I think it sometimes take a while to get a response to tickets, however we have found that this has improved massively as of recently.

Reasons for choosing Ciphr

Ciphr was a cheaper alternative to Sage.

Vendor Response

Hi Maya, thanks for taking the time to review Ciphr's HR software. We appreciate it! We're pleased that you felt "fully supported" throughout the implementation process, especially as it was your organisation's first HR system. And it's great to here that recent improvements to the user interface have been well received, and that you've seen a noticeable improvement in responses to tickets. If you have any further feedback for us, don't hesitate to get in touch! Team Ciphr

Replied February 2026

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