Paradox 2026: Benefits, Features & Pricing

Good product to speed up the recruitment processes and automate some of the administrative tasks of recruitment (e.g. schedule interviews on a calendar). The interface is intuitive and easy to use. It allows many functions like surveys, requests for feedback, and data extraction for analytics purposes, although I have not tried all of these functions yet.

From a Privacy perspective I appreciate the level of detail to which the system records any interaction between candidates' profiles, recruiters and other users. However, I have also encountered a few glitches where it looked like someone had viewed more data than they did intentionally, just because of how the interface shows profiles with PII as soon as you are logged in. When we flagged issues like this to Paradox IT support team, it was quickly explained and resolved. So while it is not a perfect product, I can see a lot of effort is being put from Paradox to improve the product further.

The support staff. While there are a few aspects of this software that are not as intuitive as I would like, the support staff is extremly helpful, easy to get ahold of, and always resolve any issues quickly.

It is somewhat difficult to learn. Not always intuitive. I also wish I could send notes in a chat to candidates during virtual interviews.

In theory, paradox is great for automating basic recruitment, screening processes, and scheduling interviews. We found it helpful to see a candidate profile that Paradox created for each candidate before interviewing. Automating the interview scheduling process was super helpful when it worked. Additionally, having [sensitive content hidden]", the AI Recruiter, answer candidate questions before their interview is a great idea.

Customer support has been an ongoing issue for us. We are a service industry franchise with a relationship with Paradox through our corporate office. We have been assigned points of contact within Paradox to help with setup, changes to the programming that we may require, and any troubleshooting. We used this software for a little over two years. During that time, we needed help mostly because of how complicated the user interface is. Our training materials for the software were basic, not particularly helpful for our model of the software, and significantly out of date by the time we received them. Our points of contact have been largely unresponsive. On average, it's taken us two days to get a response. When we were able to get a response to questions or concerns, problems were often fixed on the back-end without letting us know there was a resolution. Additionally, we had issues with " [sensitive content hidden]", the AI recruiter. Paradox was sold to us (for our purposes) as a "Set it and forget it" solution for small business recruitment and hiring. Set it up to collect candidates and screen them, and [sensitive content hidden]" the AI recruiter will schedule their interview and answer any questions they have in the meantime. In reality, " [sensitive content hidden]" was borderline ineffective at answering candidate questions and just kept asking candidates to restate their questions. We went through the whole process of trying to fine-tune [sensitive content hidden]'s answers, however the poor customer service and very complicated user interface resulted in this being a feature we ultimately never got to benefit from. I would have even preferred an option to opt-in to emails to hiring managers IF [sensitive content hidden] was unable to answer a question, however much that defeats the purpose in the first place, but to my knowledge that is not an option, and I've looked all over our user settings for features like this.

This AI operated recruiting platform was great for our talents team. It helped us to minimize the daily scheduling, sending reminders, and follow ups. It integrated with our other platforms like Workday and had no issues. Support was wonderful always helping us with any questions or tickets.

Pricing per user is high need a more cost effective platform. Glitching during peak business hours with downloading large reports. Had internal integration issues but support was patient and helped us.

automates tasks like screening, scheduling interviews, onboarding, and more, freeing up recruiters to focus on higher-level work.

Some may feel that relying solely on AI for tasks like candidate selection might not always yield the best results. Ultimately, the effectiveness of Paradox's features will depend on how they are implemented and used within a specific company's hiring strategy.

We like how it communicates with candidates and sends apps, schedules interviews, etc

The glitches if you miss a step. Example if candidate doesn't submit resume it won't end onboarding link

This product is able to connect us with great talent on a daily basis. Since the product does the screening for you, you can be sure you will be taking time to speak to a qualified candidate. We have had great success with hires using this platform

I wish there were more options of labeling a candidate in the CRM after the interview to show where they are at in the hiring process.

We like to use this platform as our main text communication with our applicants. Olivia also gathers basic information about applicants, resumes, and answers questions.

There have been times where Olivia struggles with applicant questions. When we see this our client rep always is able to help resolve it.