Request Tracker 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Request Tracker

4.3

(3)

Pricing

Starting at $25.00 per month

About Request Tracker

Request Tracker is an issue tracking solution that helps organizations track and manage customer requests and internal project tasks utilizing custom workflows, built-in dashboards, search functionalities and more. It enables team leaders to configure permission rights, set-up task priorities, track employee time and monitor ticket activity, whilst maintaining compliance with GDPR regulations.

Request Tracker's asset management tool enables staff members to search and track IT and facility assets based on department, name, ticket status and owner. It lets IT professionals create a centralized knowledge base to address frequently asked questions (FAQs) via research articles and canned responses. Additionally, the graphical lifecycle creator allows supervisors to create, manage and define actions and conditions to automate workflows.

Request Tracker comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions. It is available for free and on monthly subscriptions and support is extended via documentation, community forum, FAQ, live chat and other measures.

RT offers Cloud and on-premise deployments with o...

Request Tracker Screenshots

Request Tracker Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Starter

$25.00

per user, per month

Plan includes:

5 user minimum
Access to RT's full feature set
Unlimited External users
10GB secure storage
Community support

Business

$35.00

per user, per month

Plan includes:

10 user minimum
Access to RT's full feature set
Unlimited External users
30GB secure storage
Email support
7-day backups
Custom domain

Growth

$45.00

per user, per month

Plan includes:

25 user minimum
Access to RT's full feature set
Unlimited External users
75GB secure storage
Email and chat support
14-day backups
Custom domain
SSO

Enterprise

$105.00

per user, per month

Plan includes:

25 user minimum
Access to RT's full feature set
Unlimited External users
1TB+ secure storage
Email and chat support
14-day backups
Custom domain
SSO
Data residency options
Data redundancy with automatic failover

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Request Tracker Features

Popular features found in Task Management
Assignment Management
Collaboration Tools
Commenting/Notes
Deadline Management
Dependency Tracking
Prioritization
Project Tracking
Resource Management
Task Editing
Time Tracking
To-Do List
Workflow Management
More features of Request Tracker
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Summarization
Alerts/Escalation
Alerts/Notifications
Analytics
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Trail
Automated Responses
Automated Routing
Calendar Management
Change Management
Chatbot
Chat/Messaging
Client Portal
Configurable Workflow
Contract/License Management
Customer Database
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Drag & Drop
Email Management
Email Templates
Email-to-Task Conversion
Gantt/Timeline View
Generative AI
Help Desk Management
Incident Management
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Performance Metrics
Personalization
Problem Management
Process/Workflow Automation
Project Management
Project Planning
Project Templates
Real-Time Chat
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Tasks
Release Management
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Scheduled/Automated Reports
Search/Filter
Secure Data Storage
Self Service Portal
Service Catalog
Service History
Service Level Agreement (SLA) Management
Service Request Management
Single Sign On
Spreadsheet View
SSL Security
Sub-Task Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Board View
Task Management
Task Progress Tracking
Task Scheduling
Task Tagging
Third-Party Integrations
Ticket Management

Request Tracker Integrations

Zapier

PagerDuty

Request Tracker User Reviews

Overall Rating

4.3

Ratings Breakdown

33%

67%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

3.3

Functionality

4.3

Have you used Request Tracker and would like to share your experience with others?

Christopher F.

Verified reviewer

Computer Networking

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

RequestTracker review

Honestly the best ticketing system I have worked with and I've worked with a fair few. Flexible enough that with zero code you can heavily customise it. Great extensions and user base

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely flexible and performant system Good UI and very mature data structure Well coded

Cons:

Perl language for scrips is hard but Gen AI helps

Reasons for choosing Request Tracker

Open source and light weight. Tonnes of third party extensions and plugin architecture.

Loïc P.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Très bon logiciel de ticketting

Nous utilisons RT au quotidien pour la gestion des demandes faites au Support Informatique. Cela permet au collaborateur de faire des demandes qui seront ensuite redispatchées aux membres de l'équipe IT.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Avantages: - OPEN SOUCE - Gestion des projet - Suivi des demandes

Cons:

Inconvénients: - La mise en place du SSO

Reasons for choosing Request Tracker

Les avis d'expérience trouvés sur Internet ont été un premier pas. Ensuite est venu la phase de test qui s'est révélée fluctuante. Enfin, le fait qu'il soit Open Source a fini par nous séduire ... un temps jusqu'à ce que l'on arrive au limite de ce service (Gestion multi-Clients)

Bart H.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Rt as servicedesk