Callbell 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Callbell

4.1

(7)

Pricing

Starting at €12.00 per month

About Callbell

Callbell is a live chat solution that enables businesses of all sizes to create customizable chat widgets and communicate with customers across various messaging applications. Support teams can utilize the platform to engage and resolve customer queries through text messages.

Callbell allows enterprises to install custom chat widgets into business websites using WordPress plugin or Google Tag Manager. It lets users track the number of sent, delivered or read messages and analyze response time rates. Additionally, administrators can use the solution to manage permissions and send invites to team members for joining the platform.

Callbell facilitates integrations with various third-party platforms including WhatsApp, Messenger, Instagram and Telegram for businesses to streamline communications with customers. The solution is available for free or on monthly subscriptions and support is extended via email, FAQs and live chat.

Callbell Screenshots

Callbell Pricing and Plans

Starting price: €12.00 per month

Free Trial

Free Version

Basic

€12.00

per feature, per month

No plan information available

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Callbell Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Callbell
API
Customizable Branding
Proactive Chat
Real-time Consumer-facing Chat
Reporting/Analytics

Callbell Integrations

Instagram

Meta for Business

Callbell User Reviews

Overall Rating

4.1

Ratings Breakdown

43%

14%

Secondary Ratings

Ease of Use

4.1

Value for money

3.7

Customer support

4.3

Functionality

3.7

Have you used Callbell and would like to share your experience with others?

James C.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2022

Great solution for social media integration

We have been using the tool for a long time and it has really helped us to organize the way we communicate with our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has the facility to integrate numerous social networks. Shortcuts with pre-defined phrases make the attendant's life easier, reducing the chance of passing on some incorrect information. The format in which all conversations are made available is something that caught our attention and gained positive points.

Cons:

Some conversations just get lost every now and then and accessing past conversation history takes a while to load. It doesn't always happen, but when it does, it's a little uncomfortable.

Diego A.

Verified reviewer

Financial Services

11-50 employees

Used other for less than 6 months

Review source

Reviewed August 2021

Callbell es un buena opción

La experiencia en general con Callbell fue buena, aún con sus cosas por mejorar para ser un software multiusuario y es buena alternativa para introducirse al mercado multicanal de atención en las empresas.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Entre las principales ventajes de Callbell están: la opción de agregar varios números de WhatsApp dentro de la misma plataforma y también otros servicios como Facebook Messenger.

Cons:

Entre los contras de Call se puede mencionar la función del multiusuario, por ejemplo, para que 2 agentes estén conectados de manera simultánea dentro del mismo número de WhatsApp ingresado.

Reasons for choosing Callbell

De primera entrada da buenas alternativas para probar otros servicios, donde se puede integrar en una misma plataforma las principales aplicaciones de mensajería de l actualidad.

Reasons for switching to Callbell

Cuando probamos Callbell estábamos buscando una mejor alternativa al tradicional WhatsApp Business y en general lo logró superar por la facilidad de agregar varios números de atención.

Amal A.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Callbell - the worst WhatsApp Integration ever

The only reason I gave them 2 stars is becaues the support is really always there and tries hard to cover up all the flaws the service has. But overall experience is disgusting. Not recommended.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Only the fast-to-response support. That's the only strong point of theirs

Cons:

The service worked well for the first couple of weeks and then we ran into a wave of different problems like: 1. Large latency in sending the messages 2. Some of the messages weren't delivers to the end user at all 3. When writing to a new contact for the 1st time - the message is sent twice 4. The names of the contact are not syncronized across with the original WhatApp application 5. No ability to send voice messages, files or see if the messages was delivered or read.

Chi A.

Verified reviewer

Performing Arts

201-500 employees

Used daily for less than 12 months

Review source

Reviewed January 2023

Callbell recensione

Nell’insieme Callbell è un ottimo software, indicato in particolar modo per attività collaborative e di distribuzione del lavoro nel team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Il software è veloce ed intuitivo, inoltre permette di accedere da vari dispositivi e fornisce in tal modo la possibilità a più utenti di lavorare in contemporanea. I tag e le statistiche giornaliere offrono un quadro panoramico della situazione preciso e puntuale.

Cons:

Non ci sono particolari pecche nel sistema, un suggerimento potrebbe essere quello di implementare i criteri di ricerca avanzata per reperire determinate informazioni contenute nelle varie chat.

koffi Évariste K.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed September 2023

callbell un logiciel de gestion de planning

je les utiliser pour la gestion d'un projet

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

callbell un logiciel de gestion de planning en ligne

Cons:

callbell n'est pas trop reconnus par le monde

Reasons for switching to Callbell

pour facilite la gestion des time

Clement B.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for free trial

Review source

Reviewed October 2018

Great product for managing multi-channel conversations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with Whatsapp Business finally helped me to use Whatsapp as support channel to my clients assigning the chat to different support agents

Cons:

Nothing special to complain about - the platform is extremly easy to set-up

Giacomo M.

Internet

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2018

Smart, Intuitive, Useful

With Callbell you will forgot the "zapping" around the different tabs or chrome. My sales and support teams are much more efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I found Callbell by chance, wandering on the internet. I have a travel websites and I love the idea of all communications from WhatsApp / Facebook/ Instagram in the same place. It's a super tool. My support/sales teams are enthusiastic about it.

Cons:

No integration with Google+, it would be nice to have it.

Showing 1 - 7 of 7 Reviews