eGain Superchat 2026: Benefits, Features & Pricing

eGain Chat is a comprehensive live chat solution fronted by automation and including in it the whole gamut of chat capabilities—from reactive chat to proactively offered chat, text chat, video chat, audio chat, and click-to-call interaction as well as the ability to chat via messaging channels like Apple Business Chat, Facebook Messenger, Google’s Business Messages, SMS, WhatsApp, in-app messaging, and any popular messaging channel.

eGain Chat enables businesses to offer real-time chat assistance on a business’s website or mobile app. Agents and consumers can exchange text messages, files, web pages, and knowledge base articles. Live chat works as the perfect escalation channel from virtual assistance or web self-service. Along with the session handover, the chat agent also gets the bot-customer conversation up to that point so that the customer experience is seamless.

Customers and agents can chat over all popular browsers on the customer’s desktop and mobile devices. The software supports multiple languages and enables both one- and two-way audio and video chat interactions. It also supports secure interactions where sensitive customer data like social security or credit card n...