--- title: "hello24.ai Software Reviews, Demo & Pricing - 2026" description: "Review of hello24.ai Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/hello24-ai-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [IVR Software](https://www.softwareadvice.com/call-center/ivr-system-comparison/) / hello24.ai Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # hello24.ai Review From $20/month Free version Free trial 1 plan Wondering if hello24.ai is right for your organization? Our IVR Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview hello24.ai 4.7 [(22)](https://www.softwareadvice.com/live-chat/hello24-ai-profile/#reviews) Pricing Starting at $20.00 flat rate per month ### About hello24.ai hello24.ai (Meta Tech Partner) is the conversational commerce platform that enables you to grow your business on WhatsApp. It helps companies build strong customer relationships through Whatsapp and other popular messaging apps. The platform enables companies to: - Improve revenue - Re-engage /recover abandoned carts - Share products and take orders on WhatsApp - Automate cross-sell/re-sell campaigns - Deploy marketing campaigns to reach customers on Whatsapp - Get more ROI on your marketing spends compared to traditional ads - Support customers on chat through our advanced chat automation engine - Automate your customer queries. The platform offers a comprehensive set of features such as order management, e-commerce site integrations (Shopify et al), payments (checkout on chat/2-click payment), marketing suite, advanced automation engine, multilingual support, and user analytics. Wondering if hello24.ai is right for your organization? Our IVR Software selection experts can help you in 15 minutes or less. ## hello24.ai User Interface ## Popular hello24.ai Alternatives Main Product hello24.ai 4.7 [(22)](https://www.softwareadvice.com/live-chat/hello24-ai-profile/#reviews) Ratings Breakdown - 4.73Ease of use - 4.71Value for money - 4.80Customer support - 4.64Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Involve.me](https://www.softwareadvice.com/no-code-platform/involve-me-profile/) 4.4 [(67)](https://www.softwareadvice.com/no-code-platform/involve-me-profile/#reviews) Ratings Breakdown - 4.42Ease of use - 4.02Value for money - 4.43Customer support - 4.19Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [charles](https://www.softwareadvice.com/mobile-marketing/charles-profile/) 4.4 [(21)](https://www.softwareadvice.com/mobile-marketing/charles-profile/#reviews) Ratings Breakdown - 4.29Ease of use - 4.33Value for money - 4.71Customer support - 4.19Functionality Pricing Starting at €349.00 per month Get Price Alternative Product [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) 4.5 [(3058)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.39Value for money - 4.37Customer support - 4.30Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Marketo Engage](https://www.softwareadvice.com/marketing/marketo-profile/) 4.3 [(716)](https://www.softwareadvice.com/marketing/marketo-profile/reviews/) Ratings Breakdown - 3.82Ease of use - 3.85Value for money - 3.95Customer support - 4.28Functionality Pricing Available upon request Get Price ## hello24.ai Pricing and Plans Starting price: $20.00 per month Free Trial Free Version Basic $20.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## hello24.ai Features - Popular features found in IVR Auto-Dialer Automatic Call Distribution Call Disposition Caller ID Call Monitoring Call Recording Multi-Channel Communication Reporting & Statistics Voice Mail - More features of hello24.ai Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications API Audience Targeting Behavior Tracking Call Routing Campaign Management Chatbot Chat/Messaging Code-free Development Communication Management Computer Telephony Integration Configurable Workflow Content Creation Content Management CRM Customer Database Customer Experience Management Customer History Customer Segmentation Customer Service Analytics Customer Support Customizable Fields Customizable Reports Customizable Templates Drag & Drop Engagement Tracking Interactive Content IVR Lead Nurturing Live Chat Monitoring Multi-Language Natural Language Processing Order Management Performance Metrics Personalization Pre-Configured Bot Real-Time Analytics Real-time Conversations Real-Time Data Real-Time Reporting Reporting/Analytics Search/Filter Social Media Integration Surveys & Feedback Tagging Third-Party Integrations Video Support Visual Analytics Widgets ## hello24.ai Integrations Razorpay Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review PayU Integration rated undefined from -1 review ## hello24.ai User Reviews ## hello24.ai customer ratings - Overall rating: 4.7/5 - Total reviews: 22 ### Rating distribution - 5 stars: 16 reviews (73%) - 4 stars: 6 reviews (27%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.6/5 --- Have you used hello24.ai and would like to share your experience with others? ### Simple to use whatsapp application - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food Production - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall positive experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ability to create templates with easeeasy to setup with shopifyfast response from support team #### Cons chatbot feature lags a lot when setting up large quantities of contentmobile version is buggy, unable to use it for sending broadcasts as the page layout is shrunken --- ### Hello24 Service rating and review - Overall rating: 4/5 - Reviewer: Saurabh K. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I will rate all features 7 out of 10. Because some changes Hello24 should do from perspective of users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Hello24 have Good Work flow and automation Al. campaign approval process is also smooth and its charges are also reasonable. #### Cons Not giving real time features apart of Work flow. Customer Data and tag not visible properly showing when we try to broadcast template to our customers. Also Hello24 should give customer care service through call. Because it may solve the customers problem in real time. #### Reasons for choosing hello24.ai We thought Hello24 is having the features which we need to grow our business and It is Indian base company, so we hope our data will safe. #### Vendor response Hi Saurabh, Thanks for the review. We offer direct customer support on higher plan. Replied July 2023 --- ### Satisfy but must do efforts - Overall rating: 4/5 - Reviewer: Elisée D. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Assistance of the team. I think Hello 24 has a good team #### Cons I recommend Hello24 to begin your activity to increase résults --- ### Exceptional Support and Effective Marketing Tools with hello24.ai - Overall rating: 5/5 - Reviewer: Vaibhav A. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've had an excellent experience with Hello24.ai. Their WhatsApp marketing tool has been a game-changer for our business. Special thanks to [sensitive content hidden] whose expertise has been a constant support whenever we've faced challenges. With their help, we're able to send messages to our customers seamlessly. This has been crucial for maintaining our customer connections. Thank you, hello24.ai and [sensitive content hidden] for your outstanding service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Exceptional customer support and expertise in the tool, especially from [sensitive content hidden] #### Cons While our overall experience with hello24.ai has been positive, it would be great to see more advanced analytics features to further optimize our marketing strategies. #### Reasons for choosing hello24.ai Though it was a random click, but when [sensitive content hidden] provided an excellent explanation of the product before our purchase. His detailed insights and the platform's seamless integration have worked extremely well for our marketing needs. #### Reasons for switching to hello24.ai It was such a horrible experience with Gupshup in terms of deliverability, support, product costing and alot more. --- ### One step solution to manage all your customers with perfect API/AI - Overall rating: 4/5 - Reviewer: Swati C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was very great #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chat box, Automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abonded checkouts. We are able to recover them very much with the help of Hello24. And promotional broadcast activity is also one of the nice feature . We strongly recommend to your business. Multiple team leaders/managers can manage this panel at the same time. #### Cons More uder friendly UI in broadcast page. --- ### Hello24's -Reliable messaging solution for businesses - Overall rating: 4/5 - Reviewer: Manikanta A. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Hello24's WhatsApp API provides a seamless and reliable messaging solution for businesses. It offers robust features and excellent customer support, making it a top choice for efficient communication with customers. #### Cons Broadcast messages have a limit. Need to increase this. And analytics are not coming for click to action button. Need for that aswell. #### Vendor response Hi Manikatha, thanks for the review. Broadcast limit per day is a constraint imposed by WhatsApp. We will not be able to remove that. Quick reply buttons have analytics. Call-to-action button as phone call can't be tracked. Replied July 2023 --- ### WhatsApp shop - Krpl - Overall rating: 5/5 - Reviewer: Vijay S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is fun to work with this team. We had good support from people like Santosh and Siva to enable the entire shop even if we were not on a plug-in kind of e-commerce platform. The API’s were built exclusively and a lot of engineering work has been happening to make this a reality #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very young and vibrant team, good knowledge about technology and marketing nuances, quick on feet and amazing turnaround times, they look at the customer as their extension and help customers on even weekend when situations warrant #### Cons They need to improve their standing with meta. Certain issues like green tick etc got delayed as we did not get the right support from the meta partner program. --- ### whatsapp notifications - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered very pleasant. tool works as expected. technical support is very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros good tool to automate whatsapp based notifications to team members. ease to set up and very good support from the hello24 team. #### Cons nothing much. it covers our use cases nicely. --- ### Sophisticated conversational platform at exceptional price! - Overall rating: 5/5 - Reviewer: Parasuraman A. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is very good product for customer engagement on WhatsApp. We got very ROI on our marketing campaigns run through them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Price (these folks are the cheapest in the market) 2. Marketing automation 3. Customer support automation 4. Ultra fast onboarding - It took only 2 days for us to get started #### Cons UI - their platform UI for business is based on the new technology (I was told Google Flutter?) which could sometimes create problems in Safari; With Google Chrome, the platform is seamless. #### Reasons for choosing hello24.ai 1. Price 2. They have good no. of Marketing automation use cases on their platform --- ### Marketing Automation made easy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding was seamless and setting up the product was easy. Post setting up, my work was super easy and it saved a lot of our operations time #### Cons Nothing as such. 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