hello24.ai 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

hello24.ai

4.7

(22)

Pricing

Starting at $20.00 per month

About hello24.ai

hello24.ai (Meta Tech Partner) is the conversational commerce platform that enables you to grow your business on WhatsApp. It helps companies build strong customer relationships through Whatsapp and other popular messaging apps.

The platform enables companies to:

Improve revenue
Re-engage /recover abandoned carts
Share products and take orders on WhatsApp
Automate cross-sell/re-sell campaigns
Deploy marketing campaigns to reach customers on Whatsapp
Get more ROI on your marketing spends compared to traditional ads
Support customers on chat through our advanced chat automation engine
Automate your customer queries.

The platform offers a comprehensive set of features such as order management, e-commerce site integrations (Shopify et al), payments (checkout on chat/2-click payment), marketing suite, advanced automation engine, multilingual support, and user analytics.

hello24.ai Screenshots

hello24.ai Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Basic

$20.00

flat rate, per month

No plan information available

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hello24.ai Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of hello24.ai
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Audience Targeting
Behavior Tracking
Campaign Management
Chat/Messaging
Communication Management
Configurable Workflow
Content Creation
Content Management
CRM
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customizable Fields
Customizable Reports
Customizable Templates
Drag & Drop
Engagement Tracking
Interactive Content
Lead Nurturing
Monitoring
Natural Language Processing
Order Management
Performance Metrics
Personalization
Real-Time Analytics
Real-time Conversations
Real-Time Data
Real-Time Reporting
Reporting/Analytics
Search/Filter
Social Media Integration
Surveys & Feedback
Tagging
Third-Party Integrations
Video Support
Visual Analytics
Widgets

hello24.ai Integrations

Razorpay

Shopify

WordPress

WooCommerce

PayU

hello24.ai User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

27%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.8

Functionality

4.6

Have you used hello24.ai and would like to share your experience with others?

Verified

Reviewer

Food Production

2-10 employees

Used daily for less than 6 months

Reviewed July 2023

Simple to use whatsapp application

Overall positive experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ability to create templates with easeeasy to setup with shopifyfast response from support team

Cons:

chatbot feature lags a lot when setting up large quantities of contentmobile version is buggy, unable to use it for sending broadcasts as the page layout is shrunken

Vaibhav A.

Verified reviewer

Apparel & Fashion

11-50 employees

Used weekly for less than 12 months

Reviewed June 2024

Exceptional Support and Effective Marketing Tools with hello24.ai

We've had an excellent experience with Hello24.ai. Their WhatsApp marketing tool has been a game-changer for our business. Special thanks to [sensitive content hidden] whose expertise has been a constant support whenever we've faced challenges. With their help, we're able to send messages to our customers seamlessly. This has been crucial for maintaining our customer connections. Thank you, hello24.ai and [sensitive content hidden] for your outstanding service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Exceptional customer support and expertise in the tool, especially from [sensitive content hidden]

Cons:

While our overall experience with hello24.ai has been positive, it would be great to see more advanced analytics features to further optimize our marketing strategies.

Reasons for choosing hello24.ai

Though it was a random click, but when [sensitive content hidden] provided an excellent explanation of the product before our purchase. His detailed insights and the platform's seamless integration have worked extremely well for our marketing needs.

Reasons for switching to hello24.ai

It was such a horrible experience with Gupshup in terms of deliverability, support, product costing and alot more.

Elisée D.

Verified reviewer

Events Services

2-10 employees

Used daily for less than 12 months

Reviewed July 2023

Satisfy but must do efforts

Good

Ratings Breakdown

Ease of use

Functionality

Pros:

Assistance of the team. I think Hello 24 has a good team

Cons:

I recommend Hello24 to begin your activity to increase résults

Saurabh K.

Verified reviewer

Oil & Energy

11-50 employees

Used daily for less than 12 months

Reviewed July 2023

Hello24 Service rating and review

I will rate all features 7 out of 10. Because some changes Hello24 should do from perspective of users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hello24 have Good Work flow and automation Al. campaign approval process is also smooth and its charges are also reasonable.

Cons:

Not giving real time features apart of Work flow. Customer Data and tag not visible properly showing when we try to broadcast template to our customers. Also Hello24 should give customer care service through call. Because it may solve the customers problem in real time.

Reasons for choosing hello24.ai

We thought Hello24 is having the features which we need to grow our business and It is Indian base company, so we hope our data will safe.

Vendor Response

Hi Saurabh, Thanks for the review. We offer direct customer support on higher plan.

Replied July 2023

Swati C.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2023

One step solution to manage all your customers with perfect API/AI

It was very great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chat box, Automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abonded checkouts. We are able to recover them very much with the help of Hello24. And promotional broadcast activity is also one of the nice feature . We strongly recommend to your business. Multiple team leaders/managers can manage this panel at the same time.

Cons:

More uder friendly UI in broadcast page.

Manikanta A.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for less than 2 years

Reviewed July 2023

Hello24's -Reliable messaging solution for businesses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hello24's WhatsApp API provides a seamless and reliable messaging solution for businesses. It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.

Cons:

Broadcast messages have a limit. Need to increase this. And analytics are not coming for click to action button. Need for that aswell.

Vendor Response

Hi Manikatha, thanks for the review. Broadcast limit per day is a constraint imposed by WhatsApp. We will not be able to remove that. Quick reply buttons have analytics. Call-to-action button as phone call can't be tracked.

Replied July 2023

Vijay S.

Verified reviewer

Food & Beverages

501-1000 employees

Used daily for less than 6 months

Reviewed July 2023

WhatsApp shop - Krpl

It is fun to work with this team. We had good support from people like Santosh and Siva to enable the entire shop even if we were not on a plug-in kind of e-commerce platform. The API’s were built exclusively and a lot of engineering work has been happening to make this a reality

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very young and vibrant team, good knowledge about technology and marketing nuances, quick on feet and amazing turnaround times, they look at the customer as their extension and help customers on even weekend when situations warrant

Cons:

They need to improve their standing with meta. Certain issues like green tick etc got delayed as we did not get the right support from the meta partner program.

Verified

Reviewer

Retail

10000+ employees

Used daily for less than 2 years

Review source

Reviewed August 2023

whatsapp notifications

very pleasant. tool works as expected. technical support is very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

good tool to automate whatsapp based notifications to team members. ease to set up and very good support from the hello24 team.

Cons:

nothing much. it covers our use cases nicely.

Parasuraman A.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 12 months

Reviewed July 2022

Sophisticated conversational platform at exceptional price!

It is very good product for customer engagement on WhatsApp. We got very ROI on our marketing campaigns run through them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Price (these folks are the cheapest in the market) 2. Marketing automation 3. Customer support automation 4. Ultra fast onboarding - It took only 2 days for us to get started

Cons:

UI - their platform UI for business is based on the new technology (I was told Google Flutter?) which could sometimes create problems in Safari; With Google Chrome, the platform is seamless.

Reasons for choosing hello24.ai

1. Price 2. They have good no. of Marketing automation use cases on their platform

Verified

Reviewer

Education Management

2-10 employees

Used weekly for less than 12 months

Reviewed July 2023

Marketing Automation made easy!