Live Support 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Live Support

5.0

(3)

Pricing

Pricing available upon request

About Live Support

Live Support is a cloud-based and on-premise solution that helps enterprises streamline customer service processes via live chat and texts. Professionals can embed customizable chat widgets into business websites and handle clients' inquiries in real-time.

Organizations can use Live Support to create proactive campaigns, minimizing cart abandonment and improving overall conversion rates. Managers can monitor website traffic to access live statistics and automatically route incoming requests to available agents based on skill level. Additionally, executives can quickly resolve clients' queries by retrieving canned responses from the system, enhancing customer experience with the brand.

Live Support enables businesses to conduct surveys for agents and access the transcript history of previous chats. Pricing is available on monthly subscriptions and support is extended via live chat and an inquiry form.

Live Support Screenshots

Live Support Pricing and Plans

Starting price: $19.00

Free Trial

Free Version

Basic

$19.00

No plan information available

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Live Support Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Live Support
Customizable Branding
Offline Form
Proactive Chat
Real-time Consumer-facing Chat
Screen Sharing

Live Support User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.7

Value for money

4.0

Customer support

5.0

Functionality

5.0

Have you used Live Support and would like to share your experience with others?

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed October 2017

easy and fast implementation, very few issues, seemless process for my cs team and customers

allowing customers the ability to use text messaging to get support for our websites. our customers did not want to sit on the website and chat.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

allowing customers to use text messaging to chat with my agents in their regular web browser agent window.

Cons:

not a lot of integration options for other programs, no integration for FB messager to come to agents chats (but i am told that is in the works)

Sky R.

Internet

Self-Employed

Used daily for less than 6 months

Review source

Reviewed December 2017

My visitors love being able to text my site! It's fantastic!!

Offering my visitors the ease & of texting my site. they are so used to texting in their everyday life. I know I want the ability to text online stores. With this software finally my visitors can text us!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of Giving my visitors the ability & mobility to text my site straight from their cell phones. I wish I could text every website I visit especially all the ecommerce ones.

Cons:

Not yet having the ability to text my visitors back from my cell. They said it's in the works, can't wait.

Cortney M.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Live Support Pro/Con

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Efficiency: Issues are often resolved faster than through email or phone, as live support agents can respond instantly to queries and provide step-by-step assistance.

Cons:

Dependence on Internet Connectivity: Both the customer and the agent need stable internet connections for the service to work properly. Connectivity issues can disrupt the support experience.

Showing 1 - 3 of 3 Reviews