Zendesk Sunshine 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zendesk Sunshine

3.0

(2)

Pricing

Starting at $495.00 per month

About Zendesk Sunshine

Zendesk Sunshine allows you to create a modern digital space where your customers can interact with your employees and learn more about your products and services. Part of the Zendesk for service suite, Sunshine enables teams to have real-time conversations with customers across any channel, in any language, about any issue that could impact their experience.

Zendesk Sunshine Screenshots

Zendesk Sunshine Pricing and Plans

Starting price: $495.00 per month

Free Trial

Free Version

Basic

$495.00

flat rate, per month

No plan information available

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Zendesk Sunshine Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Zendesk Sunshine
AI Copilot
AI/Machine Learning
API
Automated Responses
Automated Routing
Chatbot
Contextual Guidance
Customer Experience Management
Customer Support
Live Chat
Machine Learning
Natural Language Processing
Proactive Chat
Real-time Consumer-facing Chat
Reporting/Analytics

Zendesk Sunshine Integrations

Front

Zendesk Suite

Twilio

Stripe

Help Scout

Zendesk Sunshine User Reviews

Overall Rating

3.0

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

Have you used Zendesk Sunshine and would like to share your experience with others?

Stefany D.

Verified reviewer

Real Estate

Used weekly for less than 12 months

Review source

Reviewed August 2018

The Ultimate Conversation Integrator

No more onboarding clients to a proprietary platform. They come with their own messaging service and I can adapt on the fly. It's a game changer for global conversation on your website and for your support team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The biggest pro came today. Whatsapp Business integration. Smooch is the go to option to let your bot or messaging platform talk to anyone on almost any platform. I work with clients globally. This means I ahve accounts on social netoworks that may only be for a handful of people. The ability to talk to my client on a space they are alreay on and comfortable with is very important. We all know the pain of onboarding people to a new routine. I prefer to adapt my backend to welcome all who come knocking on my companys door. The site is easy to use and the integration catalog is always growing. Questions are answered quickly.

Cons:

So far, after more than a year of testing, I can say I have not had any issues. Any issues have been responded to promptly and efficiently.

Verified

Reviewer

Internet

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed September 2022

Chat Software without Sunshine - SunCo

All integrations between Zendesk and SunCo failed miserably. Immense engineering and product team bandwidth was lost and I had staked my reputation into purchasing this product. Unfortunately we had to cut relationship with Zendesk and SunCo due to zero integration support and poor product quality. Zendesk made an extremely poor choice in buying SunCo.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I hated every aspect of using SunCo or Sunshine Conversations.

Cons:

It was SaaS that came forcefully bundled with Zendesk. I had convinced my team to shell out money of several thousand dollars in advance for this software. We simply wanted to make WhatsApp conversations work in the same CRM as web chats and emails.

Reasons for switching to Zendesk Sunshine

We wanted to keep one CRM for web and WhatsApp chats.

Showing 1 - 2 of 2 Reviews