tawk.to 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

tawk.to

4.6

(343)

Pricing

Pricing available upon request

About tawk.to

tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. Key features include canned responses, offline forms, website visitor tracking, customizable branding, file sharing, screen sharing and chat history.

Teams using tawk.to can answer questions via the dashboard, monitor website traffic and proactively initiate a chat with website visitors and application users. The multi-lingual platform offers geographical IP tracking, aliases, message filtering and domain restriction. It lets organizations customize widgets and emails to communicate with website visitors and establish brand visibility with clients.

tawk.to provides group messaging, sentiment tracking, tags, custom tabs, attention bubbles, visitor information, desktop notifications, scheduling, emojis and agent alerts. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities.

tawk.to offers an API that facilitates integration with various third-party applications, such as WordPress, Joomla!, Magento, OpenCart, Shopify, Weebly, Squarespace and more. The vendor provides suppo...

tawk.to Screenshots

tawk.to Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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tawk.to Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of tawk.to
Activity Dashboard
API
CRM
Customizable Branding
Geotargeting
Offline Form
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Screen Sharing

tawk.to Integrations

WordPress

Integration rated 4.8 from 13 reviews

Shopify

Squarespace

Weebly

Cayzu

BigCommerce

See all 14 integrations

tawk.to User Reviews

Overall Rating

4.6

Ratings Breakdown

64%

30%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.3

Functionality

4.4

Indira A.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 6 months

Review source

Reviewed February 2023

Best Chat app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning.

Cons:

Improve reporting to be as detailed as possible.

QALINA M.

Verified reviewer

Consumer Goods

501-1000 employees

Used other for more than 2 years

Review source

Reviewed April 2020

Tawk to for live support

Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Cons:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Reasons for choosing tawk.to

As I wrote before Tawk.to's free trial features are more than Zendesk and Tidio. Moreover, reporting in Tawk.to is helpful and informative. Lastly, the widgets and other things are customizable in Tawk.to which is a great advantage.

Reasons for switching to tawk.to

What Tawk.to offers with free trial Tidio offers paid. For example, identifying a visitor's country is paid in Tidio. Furthermore, the support team in Tawk.to is much more responsive.

Meenal C.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Know your visitors

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) It help to know from where the visitor coming from. 2) Start conversion and pitch for any offer for specific customer. 3) Conversion to convert as a ticket. 4) Customer details for very conversion.

Cons:

Additional field is needed for Contact numbers.

George Rex A.

Verified reviewer

Information Technology and Services

2-10 employees

Used other for more than 2 years

Review source

Reviewed March 2021

A Flexible Chat Option

Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software.

Cons:

The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend.

Reasons for choosing tawk.to

Task was free at the time without any trial restrictions.

Reasons for switching to tawk.to

The Admin chat was situated not situated in my WordPress backend, rather in their server.

Jamil A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Tawk.to for tracking solutions

Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage.

Cons:

Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast.

Reasons for switching to tawk.to

Because the free plan of Tidio does not offer the functions that we need, just for the clarification website tracking is paid in Tidio however it is free in Tawk.to

Nitin S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2021

Very good for someone who's just starting out

For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Cons:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

Reasons for choosing tawk.to

When I was starting out I don't know much about chat applications that will be used for free. I searched on google about free chat application for website and I was shown with tawk.to, later on I have switched to fresh chat.

Verified

Reviewer

Government Administration

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Live chat made easy

Helped us chat with clients Different time zones also enabled us to inform our online customers when we were offline.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website.

Cons:

The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay,

Reasons for switching to tawk.to

It left a trail to inform our clients if someone left the conversation to attend to another chat,

Shaunak P.

Verified reviewer

Information Services

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed June 2021

Best started for your chat bot needs

I use Tawk.to as a offline client for my visitors of my website, it handles a predefined flow of dialogue and also lets me interact with online user. So its been a great experience till date

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Yes Tawk.to is easy to use for a beginners in web development, I registered and setup my need based bot and deployed directly on my live site by just copy pasting script code readily available from main page in dashboard. I like this stuff most

Cons:

The don't allow much branding and customizing stuff. I would like to see a customized bot who can handle a predefined flow of dialog in my absence and if it really needs my engagement then even I can join chat.

Reasons for choosing tawk.to

Implementing tawk.to in live sites are more easy to setup and it changes the title in title bar of web browser which no one else allows. So these features helps in increased user engagement

Imran H.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed June 2022

Best free live chat tool out there

Tawk.to served me very well despite being free it's feature loaded

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

tawk.to is completely free without any extra pro plugins, and does it job very well

Cons:

Setting up for the first time seemed a little complicated

Reasons for choosing tawk.to

tawk.to is free and at the same time it comes with many feature even many paid services out there dont have.

Yuri P.

Verified reviewer

Events Services

2-10 employees

Used other for free trial

Review source

Reviewed July 2019

Tawk to for online chatting

We settled Tawk to for chatting with our customers because when they have an urgent question it becomes time efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer. Besides you can check whether user looking at your webpage with the proxy or from where you have guests. Also, reporting features help you to understand your target audience.

Cons:

Sometimes the software gives the notifications lately. Even though the free plan is great but paid subscriptions are expensive. Customization is not well arranged.

Reasons for choosing tawk.to

Because better customer support and pricing led us to choose Tawk to

Reasons for switching to tawk.to

Even Tidio's paid option does not give as free subscription tawk to offers.

Showing 1 - 10 of 343 Reviews

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