VIVI 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

VIVI

4.0

(4)

Pricing

Starting at $0.05 per month

About VIVI

VIVI is a conversational AI platform that uses generative AI and natural language processing to create realistic and natural voice and chat interactions with customers across various channels, such as websites, mobile apps, texting, or phone calls. It can handle multiple languages and accents, verify the identity and characteristics of the speaker, and generate human-like speech. It can also understand the meaning and intent of the customer queries and requests and provide relevant responses based on the context, history, and goals of the business.

VIVI can help businesses to automate and improve their customer service, sales, order processing, appointment booking, and survey processes. It can also reduce their operational costs, increase their revenue, and enhance their brand image. VIVI is powered by GoVivace's patented voice technology, which includes Listener (speech recognition), Authenti (voice biometrics), Speaker characteristics (voice analysis), and Text to Speech (speech synthesis). It also uses various machine learning algorithms and natural language processing techniques, such as RASA NLU, TensorFlow NLU, Spacy NLU, Duckling AI, and ChatGPT. VIVI is a highly configura...

VIVI Screenshots

VIVI Pricing and Plans

Starting price: $0.05 per month

Free Trial

Free Version

Enterprise

$0.05

usage based, per month

No plan information available

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VIVI Features

Popular features found in Chatbot
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
For Sales/Marketing
Natural Language Processing
Pre-Configured Bot
Query Suggestions
More features of VIVI
A/B Testing
Activity Dashboard
AI Copilot
Alerts/Escalation
API
Augmented Analytics
Automated Routing
Autoresponders
Canned Responses
Chat/Messaging
Chat Transcript
Contextual Guidance
CRM
Customer Database
Customer Experience Management
Customer Surveys
Customizable Branding
Data Extraction
Email Management
Feedback Management
Generative AI
Intent Recognition
Knowledge Base Management
Language Detection
Lead Capture
Lead Qualification
Live Chat
Machine Learning
Mobile App
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Natural Language Search
Performance Metrics
Proactive Chat
Process/Workflow Automation
Real-Time Analytics
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Search/Filter
Sentiment Analysis
Social Media Integration
Speech Recognition
Speech Synthesis
Surveys & Feedback
Text Analysis
Third-Party Integrations
Topic Classification
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Workflow Management

VIVI Integrations

Salesforce Service Cloud

Salesforce Revenue Cloud

Salesforce Field Service

HubSpot Marketing Hub

Salesforce Marketing Cloud

Zapier

See all 25 integrations

VIVI User Reviews

Overall Rating

4.0

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Have you used VIVI and would like to share your experience with others?

Jim W.

Verified reviewer

Marketing and Advertising

1001-5000 employees

Used daily for less than 6 months

Reviewed August 2024

VIVI Voice is perfect for Seamless Interaction

Overall, VIVI has been a great addition to our business. The efficient and reliable, making our callflow smoother

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

VIVI stepped in when I needed to scale my business. The tailored design and attention to detail meant we went live quickly.

Cons:

All went as planned. We have no complaints. Everything has been handled exceptionally well, and we are thoroughly satisfied with their service.

Vendor Response

Thank you for your kind review. We strive to do our best.

Replied August 2024

Hugo A.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for less than 2 years

Reviewed April 2024

Efficient Voicebot and chatbot VIVI

I am happy with the VIVI voicebot and chatbot service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Human agents could not handle the workload i needed to scale my business VIVI provided me with a pathway to scale my business cost-effectively. With VIVI i got a full-service performance tuning and improvement program that the company experts managed. They custom-designed the flow and took care of all the nuances. We went live within two months and i am delighted with the service.

Cons:

It took a little longer to go live than expected.

Vendor Response

Thank you for your kind review. We strive for perfection and with human technology tasks, occasionally certain implementations are more complex than anticipated. We are glad that it worked out well.

Replied June 2024

Marko C.

Verified reviewer

Education Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Terrible updates

Terrible

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It barely functions.

Cons:

Upgrades are just like installing them frmo the beginning. No background updating and you have to downlaod an EXE file everytime you upgrade, jsut patheitic, abnd if you dont upgrade it stops working after a while and causes lots of other problems. Our school uses it and everyone hates it!

anurag s.

Verified reviewer

Computer Software

10000+ employees

Used daily for more than 2 years

Reviewed September 2023

VIVI Review: Realistic voice, snappy response and accuracy make it a delight

We needed the solution for a short outbound survey, to collect customer opinions. The solution worked perfectly and created the report we needed very quickly. We had full control on its behavior.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The voice is very natural and it understands the user input very naturally as if talking to a human.

Cons:

Solution optimization and delivery took some time

Reasons for choosing VIVI

We already had a good working experience with the company and liked what they offered.

Vendor Response

Thank you for the kind review. Our focus is on attention to detail that enhances the customer experience and improves the performance of our AI. Such fine-tuning is an ongoing process, but it also means that sometimes the initial deployment takes a little time.

Replied October 2023

Showing 1 - 4 of 4 Reviews