TherapyCharts 2026: Benefits, Features & Pricing

When one is considering something as important as an EHR to their business, customer service is a big deal. I communicated with TherapyCharts prior to giving them a test run but my calls and questions about integrating paperwork that is required for my clinic according to regulations went un-responded to. Against better judgment, I gave it a test run anyway. This was very disappointing because the software offerings and EHR setup are actually quite good and if I could have only gotten the necessary support needed to customize this to my particular needs, I would have happily stayed (and probably loved it too), but there is absolutely no ability to get technical support to work with you to integrate paperwork that may be required according to regulatory requirements depending on your offices needs. They do respond rather well through the help interface from within the software, but when your needs require more hands on attention than that, you are out of luck. I concur with the majority of the other reviews here. The customer service/technical support was virtually non-existent for me. Whoever developed the bones of the program really understands what therapists need, however whoever is in charge of the people portion of the company needs to pick things up quite a bit. Pros: Easy to use EHR Interface Easy to jump between tabs Wiley Treatment Planners are Great Progress Notes were easy to create Cons: No Customer Service or Technical Support I didn't like the Progress Note Format Not Customizable with uploaded documents (or if it has that capability, no one bothered to let me know about it even after repeated requests) The Calendar view selection tab seems awkwardly placed within the menu tab

This product is better than what I was using on my system and I like the fact that I get all the updates and tech support included in my subscription fee, The process of getting started was easy and the forms are mostly self explanatory. I have made use of their referral program with my friends.

Therapy Charts is a convenient all inclusive EMR solution for a mental health professional.

Although the treatment plans were very valuable and thorough they were cumbersome. I would have appreciated the ability to have things carry over from session to session. The customer service was horrible and the user interface was difficult to work with.

I chose Therapycharts for our company (outpatient counseling center), this software itself was decent. My experience with their customer service when we decided to go with another software was horrible. I received my monthly bill and then a few days later followed their procedure to cancel our subscription. About a week later I called in to confirm that my cancellation was received and asked if I could receive a partial refund for the monthly bill I paid a few days earlier. The man who answered the phone was very short and sounded very unhappy. He refused to let me speak to a supervisor, and when I demanded this he told me I must speak to the billing department where I was then transferred. I received a voice mailbox and left a message to please call me back. After days of waiting, and hearing nothing, I called again. I received the same man, with the same treatment and was told to leave a message again; which I did and never heard back. I called a third time and received what I believe to be the same individual, who seemed thoroughly annoyed with me at this point and told me the only thing I could do was speak to the billing department. He transferred me up where I left a bit more serious message; again with no response. I was finally forced and bullied into a position where I decided to let the paid bill go and just call it even. Then a couple weeks later my credit card was charged again (and strangely enough for 1/4 of the price that I usually paid). I am not even comfortable calling this company back at this point for my money, I am certain I will be greeted with nothing but annoyance and my issue will not be solved. I am 100% dissatisfied with this company and would not recommend them to anyone; simply based on the way I was treated.

It's a joke!

I am able to store and access information about patients in a reliable fashion from most platforms. They just do not have a company ethic of customer service. Even technical questions and problems have been ignored. They did a good job of getting me set up a few years ago, but no response from them since then.

Consistently poor customer service. No return calls, no one to answer the phone and when I did get a hold of Lisa Farmer, in of the owners, I was treated like I did not know what I was talking about. I had to sent screenshots to her to get my message heard. I finally left and they haven't even responded to me in getting payment for the storage option. The worse