MyOutcomes 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MyOutcomes

4.3

(38)

Pricing

Starting at $199.00 per year

About MyOutcomes

WHO: Incorporated in 2013. MyOutcomes target market is behavioural health agencies.

WHAT: MyOutcomes gives mental health clients a voice. MyOutcomes is a leading psychotherapy outcome measurement system with the ability to provide real-time client feedback to therapist / counsellors.
MyOutcomes reports can be used to strengthen client engagement, increase successful outcomes, reduce dropouts and shorten wait lists.

HOW: Using the Outcome Rating Scale (4 question) and Session Rating Scale (4 question) (ORS and SRS) - Agencies can get real-time feedback from clients

WHY: Get 2.5 times greater results as a therapist / counsellor. MyOutcomes system has been included in the National registry of Evidence-Based Programs and Practices (NREPP).

MyOutcomes Screenshots

MyOutcomes Pricing and Plans

Starting price: $199.00 per year

Free Trial

Free Version

Basic

$199.00

per user, per year

No plan information available

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MyOutcomes Features

Popular features found in Mental Health
Charting
Claims Management
Confirmations/Reminders
Document Management
E-Prescribing
HIPAA Compliant
Initial Assessments
Medical Billing
Patient Portal
Secure Messaging
More features of MyOutcomes
API
Appointment Scheduling
Mobile Access
Reporting & Statistics
Treatment Planning

MyOutcomes Integrations

Thinkific

MyOutcomes User Reviews

Overall Rating

4.3

Ratings Breakdown

47%

42%

Secondary Ratings

Ease of Use

4.0

Value for money

4.1

Customer support

4.4

Functionality

4.0

George P.

Verified reviewer

Mental Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Powerful tool to guide collaborative services

MyOutcomes has become a backbone of our program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MyOutcomes, when administered routinely at the beginning and end of each session allows clients to see to what degree they are on track and provides the therapist with feedback that flags conversations that help the therapist to make adjustment and adapt services to enhance the client's experience of each session. The Provider screen allows for the therapist to see at a glance which clients may be at risk of premature dropout or a negative outcome and prioritize supervision. This software increases our ability to engage and retain clients and remain humbly attentive to how our approach is landing with people while also serving as our program's overall outcome measures. We have appreciated MyOutcomes customer service and its willingness to use customer feedback to improve, such as making it easier for clients to complete measures during virtual sessions (the Give Access function)

Cons:

I wish that it was integrated with online software like OWL or Jane (my hope is for OWL) so that therapists do not have to log into more than one platform per session.

Reasons for choosing MyOutcomes

Canadian based with good user

Vendor Response

Hi George, We'd like to thank you for taking the time to write this review of MyOutcomes. All feedback is highly appreciated as it enables us to further develop our products and services. We really appreciate your feedback Regards, MyOutcomes Team

Replied February 2022

Colette L.

Verified reviewer

Mental Health Care

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed January 2022

Great resource for not a lot of money

Since the software up-date the ease of use of this software for my on-line clients has been a game changer. Overall it is easy to use.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Outcomes are a tricky business when you are in private practice. There are so many outcomes to possibly focus on. The ease of use and applicability of the options for all clients makes it nice and comprehensive. Then of course, is the vital measure of how the therapeutic relationship is going. Again, it's nice and easy and then you can have a conversation in real time about what went into their ratings.

Cons:

After submitting their answers to the rating scales there is a page that shows their scores and has either a red, green or yellow circle next to them to indicate if things are progressing the way they should. This is a nice, easy graphic for me. But clients get concerned when they see red and it can cause unnecessary concern for them. The one other issues, is that the graph of responses should orient the dates differently as the long term clients I have, all the dates overlap and when you print out the graph, you can no longer read the dates as they overlap.

Vendor Response

Hi Colette, Thank you for taking the time to complete our recent Capterra survey. Your responses will help us serve you and our other users in the future. Customer satisfaction is our top priority and we are thrilled that you have enjoyed your experience. Regards, MyOutcomes team

Replied February 2022

Diane T.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

MyOutcomes review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The graphs and the charts that we used to demonstrate outcomes

Cons:

Can't think of aby thing at the moment. I think it is a good product

Vendor Response

Hi Diane, Thank you for taking the time to leave a review. Your responses will help us serve you and our other users in the future. We truly value your feedback. Regards, MyOutcomes Team

Replied February 2022

Colleen D.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 12 months

Review source

Reviewed January 2022

My Outcomes Review

I have used MyOutcomes since starting my private practice and I often tell people that it would have been so much harder without it. I'm able to have data to show clients regarding progress, stagnation, or deterioration that supports me in conversations that can be difficult to have. When I have difficult days at work and wonder about whether I'm actually helping people improve their quality of life, I can find out whether or not I have reason to worry. If the data shows that my worry is justified than I can address it with the client to get back on track. This is the one tool that I recommend to every clinician that will listen!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love being able to track ORS and SRS results, graph them, and have statistics run for me. I can easily track my effectiveness as a therapist. I also loved the training series add-on for using the ORS and SRS by [SENSITIVE CONTENT]r.

Cons:

I wish that I could view statistics on only clients who score below the clinical cut off of 25 points. I'd also like if my outcomes was integrated into a more robust EHR that would allow me to create my own forms and have them signed by clients.

Vendor Response

Hi Colleen, Thank you so much for taking the time to leave an excellent review. We truly value your feedback. Regards, MyOutcomes Team

Replied February 2022

Amanda Z.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 2 years

Review source

Reviewed January 2022

Very Helpful to my Practice

I love using this product and the customer services is excellent. I love having a way to better understand when clients are making progress and when they are not.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love using the ORS to gage my client's perspective of where they are at. Often working with kids and teens it is a guessing game. This tool allows them to name what they are struggling with the most or to name when they feel thigs are going well. If client's rate everything a "10" it offers an opportunity to name that part of them feels things in their life are perfect and then an invitation for them to check in with their bodies and see if any other parts feel differently.

Cons:

I do not use the SRS as often because I get the sense client feel a sense of redundancy with filling out a similar chart twice in a session.

Vendor Response

Hi Amanda, Thank you for taking the time to leave a review. Your responses will help us serve you and our other users in the future. We truly value your feedback.Customer satisfaction is our top priority and we are thrilled that you have enjoyed your experience. Regards, MyOutcomes Team

Replied February 2022

Doung K.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Customization of the client platforms have been a critical aspect of our use of MyOutcomes

We get to demonstrate world class outcomes and have implemented customizations that allow us to track and engage our specific client set for reasonable development costs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Provided evidence based up to date algorithmic analysis of treatment effectiveness in collaboration with Dr. Scott Miller's work.

Cons:

Database core structure is based on treatment episodes versus individual clients - makes it difficult for us to track other program metrics important to our business analysis. But working with a customization coding team to build work arounds has been super helpful for us to have a contract to do needed customizations.

Reasons for choosing MyOutcomes

Protected Canadian servers that allowed us to comply with the strict FOIPPA privacy guidelines in British Columbia.

Vendor Response

Hi Doung, We'd like to thank you for taking the time to write this review of MyOutcomes. All feedback is highly appreciated as it enables us to further develop our products and services. Thank you again! MyOutcomes Team

Replied February 2022

Carrie M.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Evaluation Software that makes sense

Our overall experience with MyOutcomes has been incredible positive, they have grown with us as an organization and supported our new needs as we have articulated them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MyOutcomes is a software that allows us to monitor and manage all client information, understand their experiences within our programs etc. Through MyOutcomes we have been able to build and customize our user profile to grow with our agency needs.

Cons:

There are technical components of MyOutcomes that I would like to have more intuitive than what it currently is so that we don't as easily get duplication of client files for example.

Vendor Response

Hi Carrie, Thank you for taking the time to leave a review. Your responses will help us serve you and our other users in the future. We really appreciate your feedback. Regards, MyOutcomes Team

Replied February 2022

Job M.

Verified reviewer

Education Management

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

The only choice for an efficient means of collecting client feedback systematically on outcomes.

Great program, I encourage others to use it. In an educational setting it provides meaningful data for stakeholders working with students in a way that protects the content of therapy sessions and focuses on student outcome status by sharing the graphs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides a basis for insuring the most fundamentally beneficial elements of therapy are embedded in each session. It provides meaningful data in real time of program efficacy, I use it to manage caseload assignments.

Cons:

nothing. It meets and exceeds our usage. In fact there are features I want to use more of like feedback sources and sending links to the scales for remote reporting. I haven't put enough energy into systematizing teh remote reporting to provide feedback on that but I guess the last time I tried it the UIUX wasn't very user friendly. For all I know it could be better now.

Vendor Response

Hi Job, Thank you so much for taking the time to leave an excellent review. We truly value your feedback. Regards, MyOutcomes Team

Replied February 2022

Nathan W.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

Great software and provides valuable information.

We have been able to improve our therapist and find appropriate fits for clients w/ less client drop out. Overall improved retention.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to no longer waste paper and automatically calculates results allowing me to have more time for clients. Overall it makes our practice elevated as we are always looking for growth.

Cons:

Isn't the most user friendly and takes some navigation to deactivate users. Some other non-straight forward aspects are complicated such as need for client groups under each provider which seams unnecessary. Overall aesthetics could improve.

Vendor Response

Hi Nathan, Thank you for taking the time to leave a review. Your responses will help us serve you and our other users in the future. We truly value your feedback. Regards, MyOutcomes Team

Replied February 2022

Cynthia B.

Verified reviewer

Mental Health Care

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed January 2022

My review

Similar to above. I was happy with it but it did not work for my clients overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the concept and ease of use in scoring and tracking

Cons:

Client's were not interested in completing it virtually so it became a burden and I stopped using it.

Vendor Response

Hi Cynthia, We'd like to thank you for taking the time to write this review of MyOutcomes. All feedback is highly appreciated as it enables us to further develop our products and services. Thank you again! MyOutcomes Team

Replied February 2022

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