Aline 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Aline

4.3

(6)

Pricing

Pricing available upon request

About Aline

Aline is a cloud-based VoIP solution that helps businesses streamline remote communication via video conferences, live chat, call routing and more. Callers can use unlimited local and long-distance calls to the United States and Canada, to connect with colleagues or customers. It offers a ring group feature that allows users to make all extensions ring simultaneously each time someone dials an extension.

The centralized dashboard enables employees to view whether another employee is available to take a call without having to ask. Users can also set their status to let other users know when they are or aren't available. Additionally, members can also link their personal and professional contacts directories, add manual contacts when needed, then view the entire list from a unified interface.

Aline Screenshots

Aline Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Aline Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of Aline
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Call Center Integration
Call Center Management
Call Conferencing
Caller ID
Caller Profiles
Call Queues
Call Reporting
Call Screening
Call Tracking
Call Transfer
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
CRM
Customizable Caller ID
Employee Directory
Fax Management
File Sharing
IVR
Live Chat
Monitoring
Multi-User Collaboration
Online Voice Transmission
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Ring Groups
SIP Trunking
SMS Messaging
Spam Blocker
Third-Party Integrations
Unified Communications
Video Call Recording
Video Conferencing
Virtual Extensions
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

Aline Integrations

Blitz

SugarCRM

SuiteCRM

Bullhorn ATS & CRM

Salesforce Sales Cloud

Zendesk Suite

See all 10 integrations

Aline User Reviews

Overall Rating

4.3

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

4.2

Customer support

4.3

Functionality

4.7

Have you used Aline and would like to share your experience with others?

Karrie B.

Verified reviewer

Graphic Design

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

Aline is A+!

We switched to Aline Phone Systems over a year ago and could not be happier. The service is top notch for several reasons. First, the customer service is fast, friendly and efficient. Any technical questions we have are answered quickly! Secondly, the interface is way easier than the competitors. We were up and running in no time. Thirdly, the Communicator app saved our business during lock down. It allowed us to run our business remotely and transition smoothly without any interruption to our sales! We highly recommend Aline Phone Systems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really appreciated the ease of use. The training was simple and the interface is very user friendly.

Cons:

I am not super tech savvy, so set up was a little tricky, but thankfully the tech support was amazing!

Reasons for choosing Aline

Their customer service and easy interface along with the Communicator app was the perfect fit for our growing business.

Reasons for switching to Aline

Needed a scaled phone system that was user friendly and available to allow for hidden remote communication.

Vendor Response

Thanks for your review, Karrie! We love hearing feedback like this. I will relay this to the team!

Replied November 2020

Greg L.

Verified reviewer

E-Learning

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed March 2022

Excellent customer service, easy to use

[SENSITIVE CONTENT] have been great to work with. On the sales side, [SENSITIVE CONTENT] was solutions based and provided an excellent demo of the product. [SENSITIVE CONTENT] provides the correct level of check in service to ensure everything is working properly. I would highly recommend both the product and the organization.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The software itself is easy to use and I am the primary user. This system provides an excellent backup system for businesses that primarily use cell phones and/or have weaker signals in their home office.

Cons:

Not really a con, but I don't use the mobile ap very often as I am primarily in my home office.

Chad N.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

The absolute worst customer support imaginabible

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When the phones work they are good. When they don't good luck

Cons:

SUPPORT IS TERRIBLE. They hide the fact when they have issues, will always say the issue is on your end, then leave you to figure it out.

hugo c.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Easy to use and setup

The service is excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Low cost ease of use service that can scale as I grow my business.

Cons:

I have not been able to find anything to hinder my ability to service my customers.

Reasons for switching to Aline

Needed an easier to user interface to spend time selling rather than administering the phone system.

Vendor Response

Thanks for the review, Hugo! We appreciate hearing feedback from our customers!

Replied August 2021

M.C. P.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Practical Usage

Customer service is super. Phone is very reliable with no problem with the systems, but sometimes the internet signal breaks up the call, but that is on my internet service provider.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very helpful in managing my daily phone usage.

Cons:

The stand alone directory in the desktop phone, however merging it with my outlook has been the perfect match.

Reasons for switching to Aline

I really prolonged it until finally I decided to do it. I'm glad I did.

Vendor Response