Rapid Gun Systems 2026: Benefits, Features & Pricing

Anonymous - we appreciate your review, but really wish we knew who you are so we could successfully address any challenges you are facing with Rapid Gun Systems. As you noted, the more you use the system, the easier it becomes. POS systems in general require training and practice in order to master, so it's important to remember that regardless of which solution you chose (in this case https://rapidgunsystems.com/), that it will take some time to get to know the ins and outs. This is why we offer deep dive training and extra education opportunties on system features. We also encourage you to contact our support team (support@rapidpos.com) any time that you have questions. We are here to help - and we want you to know exactly how to use your technology investment. You should never feel that it is difficult to correct an error. In fact, we are regularly told how easy it is to correct errors. Reach out to us so we can course correct the issues you are facing! Cheers!

Replied March 2018

Hi Shanna, Thank you so much for the kind words and thoughtful feedback! We're thrilled to hear Rapid Gun Systems has been a productive tool for your business — especially for tracking sales, managing quotes and invoices, and supporting your gunsmithing work. It’s great to know the system is helping streamline your daily operations. We also truly appreciate your honest note about support responsiveness. We understand how important it is to get timely help, especially during critical moments. Our team is actively working on strengthening our care experience to ensure quicker response times and better first-call resolution. Your recommendation means a lot to us, and we're grateful to be part of your business. We're here whenever you need us. Warm regards, The Rapid Gun Systems Team

Replied April 2025

Hi Patrick, Thank you for your thoughtful review and for recognizing our Customer Service team — we’re glad they’ve been there when it’s mattered most. We’ll be sure to pass along your feedback. We also appreciate your comments on the system’s complexity. Rapid Gun Systems is built specifically for the firearms retail environment, where workflows need to align closely with regulatory requirements. While that can add steps, the system is designed to support those transactions efficiently and accurately, without compromising compliance. Feedback like yours helps us continue to refine that balance. Thanks again for your trust and continued partnership — we value having you with us :) The Rapid Gun Systems Team

Replied May 2025

Hi Richard, Thank you for the kind words and for taking a moment to share your experience. We're especially glad to hear your team’s tech service has made a strong impression — that kind of feedback means a lot to us. We’re proud to support both Adam’s Armory and In Good Company, and we truly appreciate your continued trust. It’s a pleasure having you in the Rapid Gun Systems community! Thanks, The Rapid Gun Systems Team

Replied May 2025

William, Thank you for being a valued customer and trusting your business with Rapid Gun Systems. Your feedback is appreciated and assists us in becoming a better partner for you and all of our gun store customers. I have forwarded your feedback to our support team and they will reach out to address your concerns (including the possibility of upgrading to hardware with larger screens). We've also recently upgraded to a new version of Counterpoint which has an updated user interface and some new features.

Replied August 2017

Aubrey, We very much appreciate your feedback and are hoping we can work together to ease the pain points that you are experiencing with the system. We often find that we can easily resolve issues with a quick call to the help desk. We also recommend setting up a system refresher course. It's fairly common that the longer a system has been deployed that more and more users have come and gone and likely the newest users didn't get the same level of system training that the original users did. We'd be happy to get a training set up so we can ensure that everyone is up to speed! Great new is that we just launched a new version of Counterpoint which includes an updated user interface, improved search functionality, and a slew of other features that significantly updated the "old" experience. We also are launching our new membership portal in Q4, so we'll be reaching out to your management team to discuss adding the new module AND upgrading to the new system. Cheers!

Replied August 2017

Rob, First, THANK YOU for highlighting your experience with our service/support teams. One thing that we believe truly sets us apart from our competitors in the gun POS space is our support. We hear all that time that we blow everyone else out of the water with our help desk and support. We believe that you shouldn't be faced with buying a product and then never getting proper service and support. We pride ourselves on this! So, thank you! Your software comments are a bit more alarming and we'd like to dive a bit deeper into the troubles you are having. I noticed that we only have a few support tickets from you specifically, so we aren't able to pinpoint exactly what issues you've had. I've alerted our team to address this with you the next time you submit a ticket. We want to be the BEST POS for Gun Stores, so let's work together to improve the product! It sounds like you have some good ideas. Cheers! And, thanks again for your kind words.

Replied March 2018

Fae, We are so happy that you are part of the Rapid Gun Systems family and we really appreciate the feedback. As you know, our POS solution is comprehensive and very robust. We agree that it takes time to learn all the ins and outs - and that even carefully planned coursework can't teach a user everything about a product in a condensed timeframe. We structure our education and training around the most used modules and anything specific that you would like to learn upfront. We do our best to cover as much as possible prior to implementation! We want every partner of ours to feel that they have the ability to control their "POS destiny", which is why we allow you to select your ongoing service level. Some prefer to pay as they use it, and some prefer to have unlimited support for a monthly fee. The important thing is that you can change your mind any time! We can add additional training courses for specific modules or set aside time to retrain - just give us a call to schedule!

Replied August 2017

Jon - we appreciate your feedback and are interested in hearing more about the issues you are facing with Rapid Gun Systems. As you know, we employ a Train-the-Trainer model, which allows us to work closely with 2-3 senior level folks. We rely on those folks to properly train the rest of your organization. While we find a high success rate with this approach, there are cases where the detailed training doesn't translate the way we intend it to. I encourage you to check out counterpointuniversity.com. This web portal houses our detailed training videos on all the features of Rapid Gun Systems. We regularly add content as well when topics surface that we haven't covered. In addition, our support team is always available at support@rapidpos.com. They will help with ANY questions you have. We also offer additional training on system features that you haven't quite yet mastered. Improving our product, service, training, etc. is important to us and your feedback will help do that!

Replied March 2018

Mo, We rock, because you rock! Partners like you are the reason we love doing what we do every day. We are troubled to hear of the issues you've had getting in touch with our support team. It's surprising as we have a staffed support desk from 6amPT - 10pmPT, Monday through Friday. We open early to ensure that we have ample support for our East Coast clients. We also offer 24/7/365 support for emergencies outside of normal business hours. The only time there will be any delay in reaching the support team is if they are helping other customers, but emailing support@rapidpos.com will ensure that your ticket immediately gets in the queue and is responded to quickly. Please do alert us if you continue to experience issues getting in touch with the support team. You can always call our President, Bart, directly to express any concerns - (619) 754-4100. We appreciate you!

Replied March 2018