Lightspeed eCommerce 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Lightspeed eCommerce

3.6

(21)

Pricing

Starting at €49.00 per month

About Lightspeed eCommerce

Lightspeed offers a cloud-based e-commerce solution that allows users to manage in-store and online inventory, view all customer information and analyze multi-channel sales data from one system. Lightspeed offers a fully integrated retail solution that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data from one system.

Lightspeed offers functionality for customizable checkout, upsell and cross-sell features, related product recommendations, promotions and custom pricing for single items or groups of items, customer product reviews and direct selling over Facebook. Users can create and print shipping labels directly from the system.

Lightspeed includes built-in SEO tools to manage rank for search engines such as Google, Bing and Yahoo, and it also offers a built-in blogging system. Users can create web stores using fully customizable, SEO optimized themes. The system allows users to upload logos and change the colors, fonts and layout of the page to match branding.

Lightspeed is available for purchase on a monthly subscription basis.

Lightspeed eCommerce Screenshots

Lightspeed eCommerce Pricing and Plans

Starting price: €49.00 per month

Free Trial

Free Version

Basic

€49.00

per user, per month

No plan information available

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Lightspeed eCommerce Features

Popular features found in eCommerce
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management
More features of Lightspeed eCommerce
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Catalog Management
Channel Management
Content Management
Credit Card Processing
Customer Accounts
Customizable Branding
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
eCommerce Management
Electronic Payments
Email Marketing
Inventory Replenishment
Inventory Tracking
Kitting
Marketplace Integration
Mobile Commerce
Multi-Channel Management
Multi-Currency
Multi-Location
Order Management
Order Processing
Order Tracking
Product Data Management
Purchase Order Management
Real-Time Data
Real-Time Updates
Reporting & Statistics
Restaurant POS
Retail Inventory Management
Reviews Management
Sales Order Management
Sales Reports
Sales Trend Analysis
Shipping Labels
Shopping Cart
Social Media Integration
Template Management
Templates
Third-Party Integrations
Website Management

Lightspeed eCommerce Integrations

Booxi

SkuVault Core

TapMango

Planday

Mailchimp

SKU IQ

See all 8 integrations

Lightspeed eCommerce User Reviews

Overall Rating

3.6

Ratings Breakdown

48%

10%

19%

Secondary Ratings

Ease of Use

3.7

Value for money

3.4

Customer support

3.4

Functionality

3.5

Have you used Lightspeed eCommerce and would like to share your experience with others?

Rachael S.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Lightspeed for retail stores

I used lightspeed for my pet depot franchise in Temecula CA. It would have been nice to have a rep with lightspeed train me on the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used Lightspeed for my pet store and grooming salon. It’s easy to process orders and handle inventory.

Cons:

I had issues with connectivity and syncing inventory at times. It was also time consuming processing inventory expiration dates.

Katia O.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Accessibility and ease for a small business

I no longer feel like my retail business is "out of the loop". With eCommerce I can feel confident like any of my competitors and can be on the same comparing category.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When I was in the market for an Ecom platform for my retail business urgently since the pandemic closed our doors to the public, I was so pleased to find that Lightspeed offered great templates that could be customized and loaded for a great professional and appealing website in half the time it would have taken me to have one built and launched. I am happy to say we just celebrated our year anniversary and are very pleased with the ease and income it has generated so far. We are a longstanding family business since 1978 and creating an Ecom presence was something we were looking to expand with. Our clients constantly compliment our Website and even go as far as browse the pages and styles they like to then come by and try on their choices. Lightspeed Ecommerce perfectly complimented our Lightspeed POS system.

Cons:

I had some small issues in regards to content loading and where the content would show up on the platform template but a quick call to support would resolve the matter and they even offered to walk me through the process so I could resolve the matter should it be needed in the future.

Reasons for choosing Lightspeed eCommerce

Compatible with the great product I have with Lightspeed POS and the template feature.

Verified

Reviewer

Marketing and Advertising

51-200 employees

Used daily for free trial

Review source

Reviewed September 2025

Not the greatest but can have potential

Not really the greatest but has some good points I can see it be a good thing for you depending what its for

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is easy to use shows money management progress can hold inventory in ne place website easy to set up

Cons:

Online Payments can be tricky Customer support not easy to get ahold of Takes awhile for email support

Bryan O.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Lightspeed Wins Hands Down

I can't say enough about their support. Any questions I have are immediately taken care of. Their technical support team is knowledgeable, professional, and courteous.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My client was looking for one POS solution for his two brick-and-mortar stores and an existing Ecommerce website. We looked at many companies and without reservation recommended Lightspeed.

Cons:

None. We have not found anything we don't like about Lightspeed.

Reasons for choosing Lightspeed eCommerce

Lightspeed replaced three other POS systems and consolidated one view into inventory and sales.

Reasons for switching to Lightspeed eCommerce

My client wanted one solution for his two brick-and-mortar stores and his Ecommerce website.

Ryan S.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Long Time Lightspeed Customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its an online based eCommerce. Over the last 10 years it has been a satisfactory product however when initiating it it took awhile to implement effectively for a shoe store.

Cons:

We have been lightspeed customers for 10 years. We are coming up on our renewal. We have been nothing short of harassed by Ariel our account manager to use their credit card processing system. We have been using lightspeed without Lightspeeds processor and all of a sudden we are now "required" to use their credit card processor or we will be penalized and a percentage of our sales would go to Lightspeed for not using their processor. This all came from our account manager. We contacted Lightspeed yesterday and informed by the billing department that is not necessarily true. We asked for a new account manager and they keep wanting to put us with the same account manager who gave us false information. All we want to do is sign up for another year and it seems very difficult to do so. I don't understand how 10 years of using their system and they are so easy to brush this off.

Mike M.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

Horrible Choice for a Restaurant POS

We had the software for less than a month and had to pull the plug on it. That pretty much sums it up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is nothing to like about this POS solution for restaurants.

Cons:

There is nothing good about this software. Lightspeed's sales pitch misleads and is not what you get, so much so that we had to cancel our subscription to minimize the damage this software has already caused. Furthermore, they send you the hardware with the promise that you can talk to their support and have it up and running, which is simply not true. I spent over $1000 on hiring a computer person with 30 years of experience, and even after the program was up and running, I made unlimited phone calls to support. Customer service is slow to respond. Despite this, the sales person did not bring it up during the meeting. Lightspeed fails this test because we chose our POS system based on it's guaranteed excellent support. One more reason for switching to Lightspeed was its credit card integration offered by the sales person. But it not only didn't work, it was downright horrible. We ended up removing the integration and went back to standalone. Continuing with the next promise, a seamless integration with our third-party delivery application. The integration was such a disaster that we had to cancel it to minimize the damage it had already done to our delivery rating. They have an OrderAhead (online portal) that falls short. It's terrible. Hence, we returned to our own online platform. Our end result is that I now have to pay close to $300 per month for a POS system, when I previously paid nothing for software that offered the ease of use functionality.

Reasons for choosing Lightspeed eCommerce

After we listened to the pitch from the sales person and his guarnatees.

Reasons for switching to Lightspeed eCommerce

I was interested in integration and based on the sales persons pitch we were golden. Absolutely 100% wrong .

Josiah D.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

WORST SERVICE EVER!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They answer their support line within a few minutes.

Cons:

I've been using the restaurant POS because it interfaces with another system for our hotel. I was never really thrilled with the product but now words are failing me. I tried to purchase a remote terminal for my restaurant system. It has been 10 weeks of nearly daily interactions and frustration and not only do I not have a working mobile terminal; my existing system is down as well.

Steve S.

Verified reviewer

Aviation & Aerospace

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed January 2021

Want fast ecommerce website? Don't choose Lightspeed e-commerse

So far, VERY frustrating. Every time I ask for information to get this started, I am sent to a video they link me up with and they walk away. When I ask for approval for payments, they tell me that my website is not up yet, DUH! I keep adding more and it puts me back more. Now that I am done on my end, I am still waiting after thier last demand to put un-nneded items on the website. Currently I am using my godaddy still and may not use lightspeed until I am ready, maybe 6 months. By setting all of these high bars that are un-needed (godaddy doesn't need them) it just seems that lightspeed just would rather go away than take credit card payments from my business. So for now, we are using godaddy again (turned it back on) and take square and paypal, neither business needed me to do nothing to take payments like lightspeed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If it ever gets going, it should link my brick n mortar location inventory. The cost was also a plus as it fits small business's without huge amounts of cashflow. NCR wanted $6k a month and they only have 100 registers as a lowest sales pitch.

Cons:

When you start lightspeed for your brick n mortar, its a LONG process. I have over 490 items that I had to create catagories and sub catagories. Took me 4 - 8 hour days! Then you have to create a part name, price schedule, internet price and more. (another 4 - 8 hours days) When I finally got it done, it's super easy to use. Then when I wanted to do the e-commerce part, what a pain! Instead of going though your own payment processor like Square, they want you to use lightspeed. (A little better price, but not much) Anyways, in order to use payments online even though you have been approved to use it on your brick n mortar, they want you to jump hoop after hoop. You have to have policies on your website that don't purtain to your business, they want you to put in disclaimers, general terms and conditions, disclaimer, and other stuff that godaddy NEVER required to take online payments. Godaddy allows me to use anyone I want ofr payments with ZERO hoops. Still after my "uneeded" content was done, I still havent used them yet. Doing the otehr side for ecommrce has taken me 2 x's as long do get this up and still not running. Free webpages are only built to sell jewelry or shoes, not industrial parts. IF this ever gets off the ground, it supposedly will link with my retail/ecommerce and even ebay (through a 3rd party provider of course (more $$))

Reasons for switching to Lightspeed eCommerce

Because they have intergrated inventory with the lightspeed retail.

Sarah B.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Buyer Beware!!

Garbage company turned off reviews on Google and Facebook for a reason. Even turned off the option of commenting or reacting to their posts on Facebook. That should tell you everything!!! Buyer beware! Scam Company!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has many features but the best one is they can go up on your monthly bill and not a dang thing you can do about it!

Cons:

After being in contract with them for 3 months they doubled my rate, when I called to cancel they told me I was stuck in it for 12 months regardless if they continually go up or not. I reported them to Quebec Consumer Affairs and only then could they miraculously cancel my contract.

Reasons for choosing Lightspeed eCommerce

Moment of stupidity

Reasons for switching to Lightspeed eCommerce

Because Lightspeed would continually go up on a monthly rate with zero notice while IN CONTRACT

Paul A.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Solid CRM for customer managment and inventory

We manage hundreds of customer jobs at the same time and keep everything organized. The ability to communicate with customers in real-time via text messages is a huge asset and makes managing work orders a breeze.

Ratings Breakdown

Ease of use

Functionality

Pros:

The robust features that tie together inventory and customer history are great. We can quickly find the status of a job and located special orders for the customer. The software has tons of features that are customizable in just about anyway you can think of.

Cons:

Sometimes processing new sales on an existing account that has special orders in progress can get confusing. You have to pay close attention to several important details on two different screens.

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