Infinity Call Tracking 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
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Overview

Infinity Call Tracking

4.7

(17)

Pricing

Starting at $65.00 per month

About Infinity Call Tracking

Infinity offers a cloud-based call tracking solution that helps small to large businesses manage customer engagement, marketing communication and call recording with sentiment analysis. The platform enables users to track numbers across multiple channels including websites, landing pages, emails, brochures and more.

Infinity offers visitor level call tracking to let users track the digital journey of prospects and capture their website interactions history with sources, channels and keywords data. Additionally, it facilitates tracking for multiple campaigns as well as sessions. The platform also allows users to analyze marketing initiatives via offline tracking from sources such as broadcast adverts, business cards and flyers.

Infinity integrates with various third-party applications such as Omniture, Webtrends, Quantcast, Salesforce, Google Adwords, DCM and Google Analytics. The product is available on a monthly subscription pricing and support is extended via phone, email, documentation and an online helpdesk.

Infinity Call Tracking Screenshots

Infinity Call Tracking Pricing and Plans

Starting price: $65.00 per month

Free Trial

Free Version

Basic

$65.00

per feature, per month

No plan information available

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Infinity Call Tracking Features

Popular features found in Call Tracking
Caller ID
Call Monitoring
Call Routing
Call Transcription
Computer Telephony Integration
Conversion Tracking
CRM
IVR
Keyword Tracking
Voice Mail
More features of Infinity Call Tracking
Activity Dashboard
Activity Tracking
API
Archiving & Retention
Call Recording
Call Reporting
Call Tracking
Call Tracking Metrics
Campaign Analytics
Campaign Management
Contact Management
Event Triggered Actions
File Transfer
Interaction Tracking
Monitoring
On-Demand Recording
Real-Time Analytics
Recording
ROI Tracking

Infinity Call Tracking Integrations

Quantcast

Webtrends

Salesforce Sales Cloud

Cloud Messaging Stack

Google Analytics 360

Infinity Call Tracking User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

29%

Secondary Ratings

Ease of Use

4.6

Value for money

4.2

Customer support

4.7

Functionality

4.5

Have you used Infinity Call Tracking and would like to share your experience with others?

Joe S.

Verified reviewer

Marketing and Advertising

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed July 2020

Fantastic management and support

It was a pleasure and I'm sorry that we can't continue but it's due to covid and current costs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The insights are great and presented in an understandable way and the support and account management we received from [SENSITIVE CONTENT HIDDEN] respectively was excellent - thank you!

Cons:

Not much, generally it was excellent so no complaints here

Dan B.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Reviewed March 2019

A tool that does the job well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how in-depth the call tracking is and how easy the UI is to use. We regularly get a lot of requests to look into rogue callers and to credit calls, the software allows us to easily determine whether or not it was a legitimate call. The support team are an excellent bunch who respond to queries pretty fast and go out of their way to make our lives easier.

Cons:

The admin portal has limited functionality for the end-user, we regularly have to contact Infinity Support to create new users and dial in groups, for example. I'm sure there's reasons for this, but it's just a mild inconvenience at times as sometimes their workload is high, it can take a little longer for a response. They do state they will respond within 48hrs, which has always been the case though.

Al M.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

Product fine, customer service poor

I would rate it as a poor experience; at no point in the process did I feel that they valued us as a customer, and it was bitterly disappointing that someone in a senior position didn't take on our issues and see it as an opportunity to turn a negative situation around.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As far as call tracking platforms go (and we didn't need to deploy any of the advanced features) this is on-par with alternatives.

Cons:

We chose this platform because they offered a Google Data Studio connector; in September 2022 this stopped working and we were promised a fix within a week (after chasing multiple times on the issue). Eight weeks later and we're no further forwards.Comms with Infinity have been awful - they don't actively contact us, even when they promise to update us. The last time I was able to get a response was because I chased their [SENSITIVE CONTENT] on LinkedIn, who then ignored me afterwards.Little to no chance of us using them again.

Reasons for switching to Infinity Call Tracking

We specifically wanted a platform with a GDS connector, hence the deep frustration that it's been "broken" for the last two months.

Océane B.

Verified reviewer

Business Supplies and Equipment

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Great customer service

My favorite part of working with Infinity has been the personalised service I had always got from them even though we are not even a "premium customer". [SENSITIVE CONTENT HIDDEN] and of course, my favorite [SENSITIVE CONTENT HIDDEN] have been not only extremely friendly but also very knowledgeable and always working super hard to solve any issue or support me with the day to day management of the program. I don't know much about competitor offers but I can definitely recommend Infinity for their great service.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy to implement and to use, the new customer hub is particularly modern and user friendly compared to the old portal (which was easy to use anyway). We've recently starting using conversation analytics and I'm really liking this feature as it solves a problem we were having with people not rating their calls.

Cons:

Not being able to bulk download recorded calls.

Laura N.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Reviewed March 2019

Infinity is imperative to the success of our new business strategy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The call tracking gives us a better understanding of the marketing activity that is driving the enquiries and converting to new business. The integration with Doubleclick has improved the efficiency of our PPC campaign, we have a better cost per lead now. The agents can rate calls directly in to the portal which gives us clearer reporting which also links with GA so we can view qualified calls and appointments booked. All activity whether online or offline can be measured using Infinity's fixed numbers. The IVR allows users to select which department they want to speak with to help us divert calls quickly to the right people.

Cons:

Infinity is really useful for our business. We previously used a competitor and Infinity is by far superior in its customer service, functionality and reporting.

Verified

Reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Reviewed March 2019

Outstanding Features - Great Customer Service

We've been a client of Infinity for many years and find their service invaluable. Their customer support team are always on hand to offer a helping hand if ever needed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Infinity platform dashboard provides our business the marketing intelligence that allows us to get a true understanding of the value of all of our website clicks.

Cons:

Nothing that comes to mind - the features of the service give us all the information required in order to make intelligent marketing decisions.

Lisa S.

Verified reviewer

Leisure, Travel & Tourism

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

A great tool to bridge the gap between online and offline

We are going from strength to strength in our partnership and helping to bring the business on board about how powerful this tool is.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The powerful insight we can give to the business about our marketing spend, the calls it drives and the great customer service we get from the infinity account team.

Cons:

We haven't integrated it into our other tools, mainly our SCV and therefore it's another tab on a browser to open and download the reports into excel to manipulate.

James B.

Verified reviewer

Marketing and Advertising

1001-5000 employees

Used daily for more than 2 years

Reviewed March 2019

Great platform

A deeper level understanding of what channels are driving phone enquiry that is converting - great platform, excited to know how they evolve the platform from here.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great insights into quality and ROI of phone enquiry. Responsive customer service team. Evolving platform - always adding new features and integrations with other third party suppliers.

Cons:

It would be good to see them integrate with Facebook ads platform.

Nick C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Reviewed March 2019

Good Stuff