Yay 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Yay

5.0

(3)

Pricing

Starting at £4.49 per month

About Yay

Yay is a hosted VoIP phone system designed for enterprises and small businesses. It offers a cloud PBX with call routing and forwarding, and desktop and mobile apps.The system has a range of capabilities including inbound calls, time of day call handling, unlimited voicemail, call recording, and business messaging.

It also offers multi-level IVR call menus, voicemail transcription, call monitoring, and CRM and third-party integrations. Users can also utilize the smart call queuing, live call analytics, call recording, and text-to-speech features. The service offers customizable and forwardable phone numbers, a VoIP trial account, PAYG VoIP call costs, VoIP hardware compatibility, virtual landline options, and comprehensive customer support.

Yay Screenshots

Yay Pricing and Plans

Starting price: £4.49 per month

Free Trial

Free Version

Core

£4.49

per user, per month

No plan information available

Standard

£11.99

per user, per month

No plan information available

Premium

£14.99

per user, per month

No plan information available

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Yay Features

Popular features found in VoIP
Caller ID
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Contact Management
IVR
Mobile Access
SIP Trunking
Voice Mail
More features of Yay
Activity Dashboard
Alerts/Notifications
Automatic Call Distribution
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Transfer
Collaboration Tools
Communication Management
Conferencing
Customizable Caller ID
Customizable Reports
Fax Management
For Cloud Phone Systems
Interaction Tracking
On-Demand Recording
Queue Management
Real-Time Analytics
Real-Time Updates
Ring Groups
Role-Based Permissions
SMS Messaging
Third-Party Integrations
Video Conferencing
Virtual Extensions
Voicemail Transcription

Yay Integrations

Microsoft Teams

Capsule

HubSpot CRM

Pipedrive

Slack

Zoho CRM

See all 20 integrations

Yay User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

5.0

Functionality

4.7

Have you used Yay and would like to share your experience with others?

Ali R.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2022

Cracking call quality and good support

Great company, not cheap but the quality is very good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really strong call quality, easy to customise and good support

Cons:

My old VoIP provider would show me that a colleague had answered a call and who. We have lost this function now sadly.

Reasons for choosing Yay

Easy to configure ourselves and cracking call quality

Reasons for switching to Yay

Call quality issues solely.

Vendor Response

Hi Ali, thanks so much for taking the time to leave a review. It's really much appreciated. We're really glad to hear that you're enjoying the app and service. Just as a note, it's possible to see when your colleagues are on a call/available via the contacts section in the softphone app. If interested in viewing who answered calls, this detail can be viewed in your online dashboard and includes detail such as where the call came from, who picked it up, call duration and call recordings. You can also filter on the information you want to see, as well as download this detail for trend analysis too. If there's anything the team can help with, please don't hesitate to give us a call or drop us an email. We're always happy to help!

Replied October 2022

Zanna M.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

A great VOIP provider for a small business

Fantastic. No complaints, helped us expand with such ease I wouldn’t switch to another provider.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The price, this was so easy to set up and the plan we were on was just great to get us started in the beginning. We really needed an answer service to help our growing small business with a large self employed time and this was just perfect for leaving clients with a professional experience when we hadn’t moved out our office out from the garage. It was easy to add extra staff once we started expanding and actually allowed us to keep our staff as work from home because of how easy the software is to use.

Cons:

No cons. It’s really well priced and I would consider it actually more than reasonable what they ask for for the level of service and features you get

Juan M.

Verified reviewer

Design

Self-Employed

Used monthly for free trial

Review source

Reviewed July 2023

Buena aplicación VoIP de llamadas telefónicas

En la búsqueda de opciones para realizar llamadas a través de la red, Yay ofrece buenos precios y un soporte al cliente muy bueno. Si alguna vez necesito de este tipo de servicios, seguramente estará entre mis primeras opciones.

Ratings Breakdown

Ease of use

Functionality

Pros:

Ofrece buenos precios muy competitivos en relación a la competencia y a las llamadas de tipo estándar.

Cons:

No soy usuario directo de Yay, por lo que no puedo ofrecer una opinión personal basada en la experiencia.

Vendor Response

Thanks so much for your review Juan. It's great to hear that you're enjoying your trial. If you're thinking of upgrading to a full plan, or you need any asistance with anything else in the future, please don't hesitate to get in touch. We're always happy to help!

Replied July 2023

Showing 1 - 3 of 3 Reviews