Digital Clienteling 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Digital Clienteling

5.0

(5)

Pricing

Starting at $110.00 per month

About Digital Clienteling

Digital Clienteling, offered by Immerss, is a software solution designed for brands seeking to enhance their online shopping experience. This software primarily serves ecommerce companies, aiming to personalize the shopping journey for customers.

This one-to-one digital clienteling solution offers features such as live co-shopping, in-app messaging, virtual appointments, dynamic chat and video, branded apps, and customized web widgets. These features are designed to help brands guide customers through their shopping experience and foster relationships.

Digital Clienteling provides key metrics to help brands understand their return on investment. Immerss also offers a dedicated sales and support teams to assist with implementation and optimization

Digital Clienteling Screenshots

Digital Clienteling Pricing and Plans

Starting price: $110.00 per month

Free Trial

Free Version

Immerss Comprehensive Clienteling

$110.00

flat rate, per month

No plan information available

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Digital Clienteling Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Digital Clienteling
Activity Dashboard
API
Collaboration Tools
Contact Management
Customizable Branding
Geotargeting
Proactive Chat
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Screen Sharing
Search/Filter
Single Sign On

Digital Clienteling Integrations

Shopify Plus

Shopify

Digital Clienteling User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Digital Clienteling and would like to share your experience with others?

robin w.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Reviewed October 2024

Immerss Vitual Software Review

Overall my experience with very good. It helps us to elevate the online shopping experience and add more sales revenue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Immerss system is very user friendly and also feels personal to our clients. The reporting is easy to read, and the contact system is also efficient and easy to use. Customer really like the live video and direct call feature.

Cons:

Sometimes it can be more challenging to connect on a personal level with clients in the digital world, but the Immerss system makes it easier with features like the live video or direct call option.

Gunar R.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

NG Nutra Immerss

Overall, it is a great experience for us and the consumer!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything is great, except for the text messages not giving the sales rep a sale

Cons:

Text messaging not giving the sales rep the sale

Reasons for switching to Digital Clienteling

Immerss was brought to our attention and we really liked its functions

Vendor Response

Thanks for the review Gunar! I'm glad you and the team at NG Nutra are enjoying the tool and seeing the benefits of the platform.

Replied May 2024

Madeleine S.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2024

Elevate Customer Relationships with Immerss.Live: A Game-Changer for Clienteling

Clienteling with Immerss has truly catapulted my business to new heights. By fostering deeper connections with my customers, I’ve transformed casual shoppers into loyal advocates. The platform’s intuitive tools allow me to personalize interactions, track preferences, and provide tailored recommendations in real-time. This level of engagement not only enhances the customer experience but also drives repeat sales and boosts overall revenue. Immerss has empowered me to create meaningful relationships that resonate with my brand, leading to significant growth and a thriving community around my business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I’m thrilled with Immerss.Live as a clienteling solution! The platform has transformed the way I connect with my customers, making interactions more personal and engaging. Its user-friendly interface allows me to effortlessly manage client relationships, track preferences, and tailor experiences to each individual. The ability to offer live shopping sessions and virtual consults enhances my service, creating memorable shopping experiences that keep customers coming back. Overall, Immerss.Live is a game-changer for building loyalty and driving sales—highly recommended!

Cons:

I really don't have any complaints. It's a really well built out solution for my fashion business, and I'm making north of 5x ROI on my investment.

Grant G.

Verified reviewer

Retail

501-1000 employees

Used daily for less than 2 years

Reviewed October 2024

Assistant store manger