Maintenance Connection Software


Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development, travel agencies and other specialized industries. On-premise hosting is also available.

Users can manage lifecycles of assets, track and manage maintenance costs, keep updated on possible equipment failures and allocate resources. Integration capabilities include enterprise resource planning (ERP) software and computer aided facility management (CAFM) software.

The homepage for each user can be configured according to their role. Work assignments, requests and other current objectives that need immediate attention are highlighted in red. A customizable calendar depicts employee work schedules and how they relate to one another. The My Matrix feature displays work order information using an editable matrix. Maintenance Connection runs on the Microsoft SQL Server Relational Database Engine.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

243 Reviews of Maintenance Connection

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  • Edgardo from Eskaton Village Roseville

    August 2018

    Great software, easy to surf through the menu, easy friendly, reports are great. assets inventory.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The easy interaction among the menu, easy work order creation and follow up.
    I use TELS software too and Maintenance connection is far way better.

    Cons

    I am very satisfied with this software, I do not have any cons at this point, the only point to be addressed id the fact

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Easy way to submit work orders to get things done!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    As a user, I appreciate being able to submit and follow up on work orders sent to facilities. They are able to organize and assign tasks to their crew. It's easy to sign in and a user friendly interface

    Cons

    I am not sure from the programming end when it comes to formatting, but I was wondering if there was a way to save certain information. Currently, we have a complicated drop down menus for each section. It's complicated because there's so many categories, but I would like to have a "saved profile" for certain things like location, site and other features to make requests quicker.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brook from Meritage Midstream Services

    Number of employees: 51-200 employees

    July 2018

    MC has been the best software we have ever used. The support and customization they can do is great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits of having a system that does many things and has many features. Not only a Maintenance system, but can do purchasing and document controls.

    Pros

    We wanted a system to not only keep track of maintenance on facilities, but where we could do a P.O. or a W.O and house all of the related documents. It is unbelievable how they customized a portal to allow us to do this.

    Cons

    There is nothing I dislike. I did hear that a feature update might include purchase to pay. If they could include payment out of this system, you have a full ERP system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Antonio from Universidad de Oriente - Venezuela

    Number of employees: 10,000+ employees

    June 2018

    It helps me to have better control and maintenance of our servers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is one of our most comfortable applications to keep track of equipment inventories, fix maintenance, with an excellent graphic interface that allows the best management of the program.

    Cons

    There are certain characteristics that do not work locally, such as communication with other databases of other maintenance programs, it is very closed in that sense

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Maintenance Connection, Maintenance Connection

    June 2018

    Hello Antonio! Thank you so much for your positive review, we value your feedback. Thank you for being a loyal customer. Maintenance Connection Team

  • Luiz from Chemalloy

    Specialty: Mining and Metals

    Number of employees: 11-50 employees

    April 2018

    Unlimited amount of options

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is extremely user friendly and the fact that they can cloud host is great. There is multiple ways to access the same options.

    Cons

    I wish I was more educated to use it to its full advantage. The downside to having cloud host is it runs just a little slower than when you host.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mark from MNSC

    April 2018

    Was a great option for us!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are looking at her maintenance needs, this was one of the best applications that we found it was super helpful to use and we really enjoyed it

    Cons

    It took our team a little longer than expected to figure out the process, however it was super simple after they got some training

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paul from County of Maui

    April 2018

    Great functionality and ease of customization for tracking asset maintenance.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very simple and easy to customize, hide, add additional fields specific to our operation. Very user friendly and intuitive to use for many employees. Easy one button clicks and drop downs to reduce confusion and inconsistent information being input into the system. Reporting can be customized and used to edit, open, manage records.

    Cons

    Custom and advanced features can be tricky sometimes, but customer support is always there free of charge to come to my aid when I am stuck. And helps to teach as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ceridwen from Complete Purchasing Services Inc.

    Number of employees: 51-200 employees

    February 2018

    very easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    connectivity to have challenges address is faster way.

    Pros

    The system is easy to setup drop menus too allow for personalization needed. easy to setup for multiple users and needs. link to desktop makes the login faster for speedy responses. others can read posted tickets and see if the item is already on the list to be addressed fixed or solution in progression. it would be nice if it CC your email with the resolution or outstanding ticket at the end of the month.

    Cons

    The person who posted the issue should be able to edit to close tickets that have been addressed already. Would be nice to be able to escalate the same topic more then once. occasionally you might have two similar challenges in one day.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Robin from Infobahn Softworld

    Specialty: International

    Number of employees: 51-200 employees

    February 2018

    Great Maintenance Request, Asset Tracker, and Preventative Maintenance program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its very easy for users to submit a request. And its very easy for our maintenance technicians to complete work orders. There are also a bunch of custom settings and buttons we can add to make it specific to our organization.

    Cons

    Some of the default templates have a ton of information that I wish we could remove. This is definitely not a big deal, but it would be nice to remove some of the buttons and features we don't use to clean up the user experience.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alan from eCMMS/Foxconn

    February 2018

    Very robust program with lots of good features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The interface, and the variety of features available. Especially liked the ability to use photos to highlight assets, and attach them to completed work orders.

    Cons

    Some functions require a few too many mouse clicks, such as closing work orders. Only a slight decrease in efficiency, though.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bryan from Tucker Energy Services

    Number of employees: 201-500 employees

    February 2018

    MC is one of the most versatile and innovative software ever used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    MC is a very versatile product.

    It has enabled me to enhance the productivity and overall performance of my department in the shortest space of time.

    MC software has the ability to provide third party support and offers the options to link these as well, making the overall experience more user friendly

    Cons

    The time it takes to have a new employee trained up to the administrator level can be tedious, however its worth it, to have another capable hands on deck makes the job a lot more efficient

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Neicha from Meritage Midstream

    February 2018

    Takes a bit of training, but very easy to use after that

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer support whenever help is needed - very fast responses with knowledgeable folks working on solutions

    Cons

    We tried to use it as an ERP system and it is just not robust enough - you should look into creating one

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bruce from University of Illinois @ Chicago

    February 2018

    I was only to watch a sample of this product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    While watching this product I was very impressed with the ease of use .
    It also seemed very well put together and planed out. The user told me he picket it up right away.

    Cons

    Not knowing how much it costs I would have to say the sample wasn't quite long enough for me to have many things I didn't like

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gary from Simpson Strong-Tie

    February 2018

    i started a MRO Room from the ground. CMMS is been there since day 1. 3 years into it now.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    very easy to use and have other people to navigate as well. The Inventory section and Purchase order section is what i use all day. Making PO's and creating an item list for our Secure Storage room.

    Cons

    in the new item section. you use to be able to copy and paste on the Item number line, can't anymore

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ronda from Dicastal North America

    February 2018

    Had a few bugs in it but they have been cleared up.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have use 5 different computer software's for Inventory Control with my past Jobs this one is one of the easier to use ones.

    Pros

    Easy to use, fairly easy to learn. still learning different things in MC. Once you learn it is very easy software to use. I like being able to go to MC web sight for answers and how to dos.

    Cons

    Freezes up, don't' know if it is being updated or what is going on with it. Reports, some are difficult to figure out what criteria to put in to run the report you want. When you are done running a report it is very easy to use back arrow instead of "Close" and Maintenance Connection logs you out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brook from Meritage Midstream Services

    Number of employees: 51-200 employees

    February 2018

    User friendly- easy to comprehend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Having a system to keep record and process an order- Purchase through Payment.

    Pros

    This software has been customized to fit our needs. Other software doesn't always allow that. Maintenance Connection has made extra portals just for us to use for purchasing, accounting and reporting. We have also had wonderful tech support throughout these add-ons/changes.

    Cons

    Sometimes the system is slow to update- it thinks a lot or even times out. When we are in a hurry to get an order out, I have to wait awhile for it to populate the information before I can issue. I wish it would update live.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melissa from Winona Health

    February 2018

    MC has taken our asset inventory to a level of detail we never thought would be possible.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The amount of information that you can customize and set up to run as a report or export to excel has been a game changer. We keep track of cost of repair per asset and when we need to evaluate equipment. It is so easy to pull this information and track how much we have spent. We haven't come across any information we can't capture. Customer support, tech support and the forums are quick, reliable resources for support and instruction.

    Cons

    The only thing I would like to see is the serial number available on our work orders in addition to asset id. The global search is a great addition, but it seems to still need more work. It doesn't 'find' what I am looking for quite often.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kimberly from Pinal County Facilities Management Dept

    Number of employees: 51-200 employees

    February 2018

    Maintenance Connections is outstanding at assisting us with all of our maintenance requirements!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use almost all of the features in MC in some way everyday. Reports, inventory, PM, work request, etc.

    Cons

    Is there a link to the survey we can insert into our email to customers when a work orders are closed that they can click on. Instead customers must go back into the Service Requester screen to submit feedback.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Henry from Virginia Dept. of Forensic Science-Facilities Services

    Number of employees: 201-500 employees

    February 2018

    Great program/system. Very robust.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Generally organizes and captures our activities, which can be used for staff feedback on performance as well as reporting to senior management.

    Pros

    Staff adoption of system and accolades for ease of use (WO's). Ability to see asset WO history is very beneficial to our operations.

    Cons

    Lots of "canned" reports but difficult "ad hoc" creation. Would love to see a specific report content/syllabus for reports.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ali from Shiraz Petrochemical Company

    Number of employees: 1,001-5,000 employees

    February 2018

    I can literally say that MC software revolutionized our work, bringing much more control.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Different types of reports are possible with almost no limitation
    - Ability to be informed of the status of any work order at any moment
    - ...

    Cons

    - The appearance of software and the fonts could be more attractive
    - Sometimes there are some small lags after clicking on a module
    - ...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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