Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development, travel agencies and other specialized industries. On-premise hosting is also available.

Users can manage lifecycles of assets, track and manage maintenance costs, keep updated on possible equipment failures and allocate resources. Integration capabilities include enterprise resource planning (ERP) software and computer aided facility management (CAFM) software.

The homepage for each user can be configured according to their role. Work assignments, requests and other current objectives that need immediate attention are highlighted in red. A customizable calendar depicts employee work schedules and how they relate to one another. The My Matrix feature displays work order information using an editable matrix. Maintenance Connection runs on the Microsoft SQL Server Relational Database Engine.



270 Reviews of Maintenance Connection

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 270 reviews

December 2018

Kelly from Pegasus Optimization Managers, LLC

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

MC better than Maximo? I think so!

Pros

I was first introduced to Maintenance Connection in 2007. In the world of software development, that was a lifetime ago. It was a solid package back then, but I have since watched it bloom into the most highly rated CMMS software on Gartner's Magic Quadrant. What happened?

In my opinion, the key to that success was rapid deployment of a mobile solution as well as well-executed integrations with other systems (especially ERPs). The power of Maintenance Connection (MC) is only effective if you can take it on the road with you and incorporate it with your other software solutions. TCO is also a huge factor with software implementation/ongoing maintenance and I believe MC is a decent value.

Cons

We often had issues with using different browsers as well as browser updates. I have moved onto another company and no longer use MC, so I'm not sure if they have put additional resources on that to ensure those bugs are kept to a minimum. Be sure to ask about that if you are considering this software.

November 2018

JESUS JULIAN from SIEMENS GAMESA RENEWABLE ENERGY

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

USER FRIENDLY INTERFACE

USER FRIENDLY, THE INTERFACE IS EASY TO NAVIGATE WITH THE PROPER ACCESS

Pros

IT WAS MORE USER FRIENDLY, WORK SCHEDULES WERE EASY TO FOLLOW AND USE FOR THE ENTIRE MONTH OF WORK.

Cons

NOT BEING ABLE TO SCHEDULE 6 MONTHS IN ADVANCE

November 2018

Brandon from Utilities

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Heavy User

Customer service is great when there are issues with creating reports, ect. The problem is that the system is so non intuitive that it seems like even after using MC university and working with the system for 8 years I still pull my hair out trying to set up reports, change data fields, and get pictures to integrate properly...ect. It's a major head ache and causes a lot of wasted time. Honestly the interface is a nightmare, and without a sql coding genius on staff, it's impossible to make certain things work.

Pros

It's a powerful piece of software, lots of reporting capabilities.

Cons

Random bugs that have in the past caused loss of actual hours to work orders. The only way to recall the data was an entire data base roll back, which would cause even more harm to our system.

November 2018

Craig from Simpson Strong-Tie

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

MC Review

Pros

The ease of use and the functionality of the software.

Cons

We use the tool to email our maintenance team when a service request has been issued and again when it is assigned. This function seems to run several minutes to hours behind. We use the cloud base and we have asked about this and we are told that on Mondays and beginning of the months that the servers are behind, but even on 11/13 we had the same issue, and that was on a Tuesday.

November 2018

Kevin from Pentair Aquatic Systems

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Software Review

I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Pros

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Cons

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

November 2018

Duane from Reliance Steel & Aluminum

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great Software for a Reasonable Cost

Pros

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Cons

Not really any complaints at all. It works very well.

November 2018

Dallas from UnderArmour

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Maintenance Lead

use of finding parts after used on the equipment

Pros

ease of use and not hard to manage forms and print out reports. Can practically cross reference all data.

Cons

it takes awhile to learn the filters and get the info that we seek.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Really like MCs Versatility

Pros

What I like the most is there are many ways to do things so we could easily massage the system to work with our work flow.

Cons

Sometimes get finicky with browser updates...

November 2018

Cathy from SAIF

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

MC

I've really enjoyed working in MC and working with the team at MC

Pros

It's very user friendly and I enjoy how it stores the information well for reporting.

Cons

Since there are so many features, it can feel like you're not using the best tool for what you're doing.

November 2018

David from Fairfield-Suisun Sewer District

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

FSSD

Pros

It does what we need it to do. Good for managing PM and corrective work orders. Also good for managing and costing inventory.

Cons

Reports. The reporting functionality is not intuitive. When a report is needed, anyone should be able to easily filter and pull a report for what they need. We only have one person that knows how to get the reports to work ok. This is the biggest issue with this system in my opinion.

November 2018

Douglas from Net Power

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Shift Manager - CMMS review

Pros

I like how flexible to software is and how it can be easily customized

I like the user interface as it is very easy to understand

I love the support and guides as they make learning/troubleshooting easy

Cons

I wish the had a better platform for completing and logging operator rounds

November 2018

Richard from Airlines

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

MC

Pros

You can put unlimited info into it. Very useful to find info on equipment.

Cons

Sometimes it seems to run slow. Not enough training for MC.

November 2018

Russell from Jacobs

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Maint Conn

Maintenance Connection makes it easy to track what maintenance has been done and what needs to be done. There is flexibility to add unusual tasks easily.

Pros

The ability to sign off numerous work orders simultaneously.

Cons

Labor hours always defaulting to 1 regular.

November 2018

Joanna from SRG Global

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

CMMS Software You Can Use

We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

Pros

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

Cons

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Response from Maintenance Connection of Maintenance Connection

Replied November 2018

Thank you so much for the great review, Joanna! We're so glad you're a Maintenance Connection customer. Thank you!

November 2018

Michael from Water Supply Agency

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Maintenance Connection Review

Pros

Everything is great. I have had nothing but good experiences with this program.

Cons

Nothing . It works great. No problems at all.

Response from Maintenance Connection of Maintenance Connection

Replied November 2018

Thank you so much for the great review, Michael! We're glad that you're so happy with Maintenance Connection - Thanks for being a customer!

November 2018

Len from District of West Vancouver

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2018

Flexibility is the Key

We're attempting to implement full CMMS, no information to remain in a silo. All updates are realtime reported through BI

Pros

I love the simple interface the crews use to enter data - TWC. I love the Asset Spec section - flexible and easy to expand.
The ability to write rules adds even more flexibility and work automation to the software.
Attaching more than one asset to a work order and the ability to use data hub is very important to us.
The ability for procedures to update asset specs is another biggy

Cons

The integration with GIS...it's weak.
Reporting could be improved we are now using BI to pull data from Asset Specs - Qlik Sense
The process of adding more than one asset needs to be improved
Enter time needs to be more flexible - more fields

November 2018

Elizabeth from City of Thousand Oaks

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Easy Implementation

Customer Service has been great. Never seems to be any downtime from the servers.

Pros

It was extremely easy to implement and hit the ground running with minimal training. We love it!

Cons

Would like the mobile app included in our service contract.

November 2018

David from News Corp Australia

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Benefits of using Maintenance Connection

We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue. The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order. We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .

Pros

The ease of use in the configuration of MC is far better than what I experienced with different vendor.
Most user options are a setting that the local administrator can change via a tick box option.
The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

Cons

The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

Response from Maintenance Connection of Maintenance Connection

Replied November 2018

David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best,

November 2018

Ronda from Dicastalna

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

MC User Review

Pros

Ease of use, so many things we use in it. Easy to learn, so much to learn. Have been using this for almost 3 years, have 5 other computer systems I already know. Like this one for sure.

Cons

Does not have a place to include PO and PR numbers together or if an order is placed who it goes to.

November 2018

Tim from Exelon Wind

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Work orders and procedures are great, reporting is complicated

Overall on a day to day basis, it works out very well. When it comes to Asset management, it has to be done correctly from the beginning, otherwise there's no way to fix it later. This is suppose to be useful for every employee but it seems you need specialists in your company to handle reporting and troubleshooting.

Pros

Creating work orders, both automatically and manually are very easy. Adding time and creating procedures to add to work orders are easy too.

Cons

Creating a report to show specific data always requires that i get assistance from customer support whom shows me what seems like hidden features in the software and uses terms im not familiar with. Offline version has problems with loading or not pulling a work order when it fits all the requirements, and then releasing it back to CMMS takes a long time.