Genesis2 from Yardi is a property management and accounting software for small to midsize businesses. The cloud-based solution allows property managers to market, lease and manage many different property types from a single, mobile platform.

Genesis2 works for residential and commercial properties – including multifamily, affordable, condo, office, industrial, retail and self-storage buildings – as well as mixed portfolios. The solution includes automated prospect and tenant workflows, built-in reports, and real-time analytics. Users can run instant CAM reconciliations, calculate overheads and post charges using a single screen. Tenants and staff are able to create online work orders and route them to maintenance technicians.

The Yardi Genesis2 Suite includes additional tools for marketing, leasing, payment processing, insurance and resident screening in a platform that scales as companies grow. Built‐in functionality guides users through all property management, accounting, maintenance and customer service tasks.

Users have access to free online learning resources and monthly webinar training courses.

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



35 Reviews of Yardi Genesis2

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 35 reviews

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Adam from JIM-BERN COMPANY

Type of Property:  Apartments / Multi-family

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

The ability to automatically pull data to use in our marketing program is fantastic.

Pros

The variety of different reports. I also like that it is a web based product. I can access data in the office and while I am at our properties.

Cons

Too many options. It sometimes takes a while to find the best way to do something. It has been a challenge training people.

Review Source

Brenda from Border demo

Type of Property:  Commercial

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

I really like the software but the price is a bit high

Pros

I like the software functionalities and the amount of reports you may run. The reports are also very detailed and helpful. Customer service is very helpful and answers your questions very fast.

Cons

The only con i cab think of is the price. If price was not so high I would have switched over from my current software.

Review Source

Stella from Katz Properties, LLC

Type of Property:  Commercial

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great Software

Well suited for small to mid-size property owner and/or management companies in both residential and commercial asset section

Pros

Very user-friendly platform, cloud-based so can be accessed anywhere with an internet connection. Not only for residential properties, but with all the functionality for commercial properties.

Cons

Except for reports under Analytics menu, other reports need a little formatting after being downloaded to excel.

Review Source

Nikki from Premier services

Type of Property:  Commercial

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Yardi Genisis

Need to make ie easier to use

Pros

Good reporting, very detailed financial information. The help feature does help a lot when needed.

Cons

Not easy to learn, too many steps involved. Need to have less clicks involved and more user friendly.

Review Source

Socrates from Panos Management

Type of Property:  Co-op

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

July 2018

very intuitive.. highly recommend

It's a great management program. I wasn't using any property management software prior to this so it helped us organize all of our work and the reports provided some good insight.

Pros

I only used it for about a year but it was very easy to pick up. The user interface is clean and well laid out. The reports are great too. They look very professional.

Cons

While the interface is clean and intuitive, there are areas that are too cluttered. Options are good to have but I got frustrated at times trying to navigate around the program. The program will also crash repeatedly if you do too much (assuming my hardware isn't to fault here).

Review Source

David from Wood Operating Company, LLC

Type of Property:  Mixed Portfolio

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Yardi is a solid choice for Property Management software, but lacks some key features

Pros

Yardi is easy to use, once you know how to use it. The accounting and reporting are robust. I like to ability to define unused fields and create custom attribute queries. The support team does a great job of helping with issues. The A/R and A/P processes run smoothly.

Cons

Training is minimal and the software is not intuitive. Our lease is complex, and it could no be loaded into Yardi so that we could have a seamless application to signed lease workflow. The maintenance module does not track field technicians time at a property, so there is no actionable reporting available for work orders.

Review Source

Alejandra from Westport Realty, Inc.

Type of Property:  Retail

Number of employees:  1 employee

Ease-of-use

Customer support

Functionality

May 2018

Yardi Genesis 2 makes itself worth every penny

Generally a great program to use.

Pros

One of the best programs that I have used for property management, it is cloud based so you can use it anywhere and it fits businesses that are on the smeller end however, can help you track everything that is necessary when managing properties.

Cons

Nothing, it works like a charm. If there is any little thing that you are not happy with or do not understand then just contact customer service and they'll solve your problem.

Review Source

Alejandra from NSB Associates, Inc.

Type of Property:  Real Estate Developer

Number of employees:  11-50 employees

Ease-of-use

Functionality

May 2018

Wonderful Product, great customer

Love using it and recommending it!

Pros

It is super easy to navigate through the system and it is even easier to teach once you have a good handle on it.

Cons

I have not really found anything that I have encountered problems in that was not immediately solved by a customer service rep.

Review Source

JOSE from sutton group del mar realty

Type of Property:  Apartments / Multi-family

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

TOO COMPLICATED, TOO MANT STEEPS AND NOT WHAT THEY PROMISE YOU

WHEN THEY SELL YOU THIS PROGRAM EVERYTHING ITS POSSIBLE WHEN YOU START TO USE IT THEY TELL YOU SOME FEATURES ARE NOT AVALABLE IN THIS PROGRAM, THE PERSONAL THAT ARE SUPOSSE TO HELP YOU IMPLEMENT THE PROGRAM SOMETIMES THEY DONT KNOW HOW TO DO IT , AND NEED TO ASK OTHER PEOPLE IN THEIR COMPANY

Pros

LOTS OF REPORTS, AND INFORMATION, ITS A GOOD PROGRAM TO KEEP TRACKS OF PROPERTIES AND TENANTS.......

Cons

EVERYTHING ITS COMPLICATED , YOU NEED TO GO TRUE TO TOO MANY STEPS, ITS NOT FLEXIBLE, THE IMPLEMENTATION TEAM STILL DONT HAVE FULL KNOWLEDGE OF THE PROGRAM

Review Source

Response: Becky, Yardi

March 2018

Dear Jose, I apologize for the frustrating update experience you have described. Delivering excellent products and services has been Yardi's commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. I will contact you, alternatively, please feel free to contact me at your convenience. Best Regards, Becky Sanvictores Vice President, Client Services Office 800.866.1124 x1140 becky.sanvictores@yardi.com

Sarah from Braunfels Haus Apartments

Type of Property:  Apartments / Multi-family

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Excellent product and training

Pros

Excellent variety of reports. Outstanding training by personnel. Software is well worth the minimal cost.

Cons

Until you get use to the features, requires several extra steps to complete options that are being processed.

Review Source

Nikki from Premier services

Type of Property:  Real Estate Developer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Yardi Gen 2

Pros

Cloud based, training available, fairly easy to use. It is great to use the system from anywhere if needed.

Cons

Different from Genisis. The look and use is hard to get use to. Training not sufficent just in video.

Review Source

Hovhannes from Atesian Properties

Type of Property:  Commercial

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Yardi Genesis 2

Pros

We just started using and this software. The implementation team is very nice and helpful. Hope fully after the implementation it will be this easy to reach them. The software is easy to use and is stable. We haven't explore all the functionality, but I can tell that it does a lot more than our prior sowtwere - Skyline

Cons

During the implementation we had input all the data manually. It didn't have have import option. Only begining balances could be imported, but the tenant, vendors and chart of acc had to be manually imputed

Review Source

Chris from Real Estate

Type of Property:  Mixed Portfolio

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Little to no automation. You have to manually post late fees every day the tenant doesn't pay. Seriously, it's sad. Imaging having 50 properties and dealing with this. Shopping other providers

Pros

Good reports. Customer support and implementation team are nice. I have nothing else to write about it that is positive.

Cons

No owner portal, no automation, expensive, implementation takes forever, clunky, unintuitive. You have to go to multiple screens to set up one property. Everything is manual. I could go on and on. Seriously, this thing is terrible. Only chose it because it's "Yardi" - the go to in management software, but this is a joke.

Review Source

Response: Laura , Yardi

November 2017

Dear Chris, I apologize for the frustrating functionality experience you are describing. Delivering excellent products and services has been Yardi’s commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. Please feel free to contact me via email or telephone at your convenience. Best regards, Becky Sanvictores Vice President, Client Services Office 800.866.1124 x1140 becky.sanvictores@yardi.com

Sab from Tessler & Stein

Type of Property:  Real Estate Developer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

good product

Pros

layout is great, you can use it wherever you are, login is easy and fast, has more function than I need

Cons

it's pretty pricey. still use the older version and for what I need it it's good enough. eventually I will switch though

Review Source

Stella from Katz Properties, LLC

Type of Property:  Retail

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

The best property management and accounting software

Pros

Easy to use, very well designed with great features, cost competitive.
I used Yardi Voyager for more than 10 years from my prior jobs, but I have to say Yardi Genesis 2 is better than Voyager in so many ways.

Cons

Hope there are more reports available in the Analytics section. Sometimes it runs slow, but it can't be due to our internet issues.

Review Source

Stella from Katz Properties, LLC

Type of Property:  Retail

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Great Real Estate Software

Great product, very competitive price, terrible user suppport

Pros

Easy to use; Have all the basic functions and features that Voyager offers but with much lower license fee; East for initiate setting up.

Cons

The user support is terrible. There is no support email; while calling the user support line, no one is ever available. After leaving a dozens of voicemail messages, no one responds to you until two or three days later.

Response: Becky, Yardi

July 2017

Hello Stella, I apologize for the frustrating customer service experience that you have described. Delivering excellent products and services has been Yardi’s commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. I will reach out to you, but also feel free to contact me at your convenience. Best regards, Becky Sanvictores Vice President Client Services Office 800.866.1124 x1140 becky.sanvictores@yardi.com

Mamta from RE/MAX Combined Investments Inc

Type of Property:  Real Estate Developer

Number of employees:  11-50 employees

Ease-of-use

Functionality

June 2017

Excellent

Pros

everything is understandable & easy for operating, specially for Storage unit they separated. Like Storage facility, commercial is easy

Jeanmarie from NW Management Group

Type of Property:  Community / HOA

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Shopping for new software

Looking for new software now.

Pros

The Automatic reporting is a helpful feature. The dashboard is nice, but very rudamentory and the none of the date due by fields work

Cons

not easy. Clunky dashboard. No automation. No app. Not Apple friendly. Unreliable. no picture. Less automatic then it should be.

Response: Laura, Yardi

April 2017

Hello Jeanmarie, I apologize for the frustrating program interface experience that you have described. Delivering excellent products and services has been Yardi’s commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. I will reach out to you, but also feel free to contact me at your convenience. Best regards, Becky Sanvictores Vice President Client Services Office 800.866.1124 x1140 becky.sanvictores@yardi.com

Tamara from Accord Management

Type of Property:  Residential / Single-family

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Easy to learn

Pros

This is a great software to manage HOA's. Has all the reports I need. It's easy to use and easy to learn.

Cons

The Help function needs more updating and details. If I can't figure out how to do something, the help button isn't that useful.

Matthew from Recl

Type of Property:  Mixed Portfolio

Number of employees:  11-50 employees

Ease-of-use

Functionality

February 2017

Yardi Review

Works well for certain things but a lack of customization or frequent updates makes integration with other software difficult.


Displaying 1 - 20 of 35 reviews