Yardi Genesis2 Software


 

Genesis2 from Yardi is a property management and accounting software for small to midsize businesses. The cloud-based solution allows property managers to market, lease and manage many different property types from a single, mobile platform.

Genesis2 works for residential and commercial properties – including multifamily, affordable, condo, office, industrial, retail and self-storage buildings – as well as mixed portfolios. The solution includes automated prospect and tenant workflows, built-in reports, and real-time analytics. Users can run instant CAM reconciliations, calculate overheads and post charges using a single screen. Tenants and staff are able to create online work orders and route them to maintenance technicians.

The Yardi Genesis2 Suite includes additional tools for marketing, leasing, payment processing, insurance and resident screening in a platform that scales as companies grow. Built‐in functionality guides users through all property management, accounting, maintenance and customer service tasks.

Users have access to free online learning resources and monthly webinar training courses.

 

Yardi Genesis2
 
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

26 Reviews of Yardi Genesis2

 

Start your review of Yardi Genesis2

Click to start
https://www.softwareadvice.com/property/yardi-genesis-review/
Software Advice Reviews (24)
More Reviews (2)

Showing 1-20 of 24

Kristel from The Markham Company of Saint Paul
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Support was terrible! Sometimes we waited a week.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There were a couple of techs that essentially said our whole set-up was wrong (a Yardi tech set it up for us in 2002). we did not know how to fix it and the Yardi tech said they could not do it for us. We were directed to re-read the 300 page manual and do our own set up which we did not have the ability to perform.

Pros

I know it has lots of potential for users that have a lot of It/database experience,but not a good choice for a small company that has little IT experience

Cons

Too many pitfalls, and unknown and understood filters. Poor support from several techs (we had one good one who tried hard). We were told that there are only 2-3 techs that were helping clients with our version of Genisis. Not sufficient...

Review Source
 
 

Hovhannes from Atesian Properties
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Yardi Genesis 2

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We just started using and this software. The implementation team is very nice and helpful. Hope fully after the implementation it will be this easy to reach them. The software is easy to use and is stable. We haven't explore all the functionality, but I can tell that it does a lot more than our prior sowtwere - Skyline

Cons

During the implementation we had input all the data manually. It didn't have have import option. Only begining balances could be imported, but the tenant, vendors and chart of acc had to be manually imputed

Review Source
 
 

Chris from Real Estate
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Little to no automation. You have to manually post late fees every day the tenant doesn't pay. Seriously, it's sad. Imaging having 50 properties and dealing with this. Shopping other providers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good reports. Customer support and implementation team are nice. I have nothing else to write about it that is positive.

Cons

No owner portal, no automation, expensive, implementation takes forever, clunky, unintuitive. You have to go to multiple screens to set up one property. Everything is manual. I could go on and on. Seriously, this thing is terrible. Only chose it because it's "Yardi" - the go to in management software, but this is a joke.

Review Source

  Response: Laura , Yardi

Date: November 2017

November 2017

 

Dear Chris,

I apologize for the frustrating functionality experience you are describing. Delivering excellent products and services has been Yardi’s commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. Please feel free to contact me via email or telephone at your convenience.

Best regards,

Becky Sanvictores
Vice President, Client Services
Office 800.866.1124 x1140
becky.sanvictores@yardi.com

 
 

Sab from Tessler & Stein
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

layout is great, you can use it wherever you are, login is easy and fast, has more function than I need

Cons

it's pretty pricey. still use the older version and for what I need it it's good enough. eventually I will switch though

Review Source
 
 

Stella from Katz Properties, LLC
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

The best property management and accounting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, very well designed with great features, cost competitive.
I used Yardi Voyager for more than 10 years from my prior jobs, but I have to say Yardi Genesis 2 is better than Voyager in so many ways.

Cons

Hope there are more reports available in the Analytics section. Sometimes it runs slow, but it can't be due to our internet issues.

Review Source
 
 

Mamta from RE/MAX Combined Investments Inc
Specialty: Real Estate Developer
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

everything is understandable & easy for operating, specially for Storage unit they separated. Like Storage facility, commercial is easy

 
 

Jeanmarie from NW Management Group
Specialty: Community / HOA
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Shopping for new software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Looking for new software now.

Pros

The Automatic reporting is a helpful feature. The dashboard is nice, but very rudamentory and the none of the date due by fields work

Cons

not easy. Clunky dashboard. No automation. No app. Not Apple friendly. Unreliable. no picture. Less automatic then it should be.

  Response: Laura, Yardi

Date: April 2017

April 2017

 

Hello Jeanmarie,

I apologize for the frustrating program interface experience that you have described. Delivering excellent products and services has been Yardi’s commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. I will reach out to you, but also feel free to contact me at your convenience.

Best regards,

Becky Sanvictores
Vice President Client Services
Office 800.866.1124 x1140
becky.sanvictores@yardi.com

 
 

Tamara from Accord Management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great software to manage HOA's. Has all the reports I need. It's easy to use and easy to learn.

Cons

The Help function needs more updating and details. If I can't figure out how to do something, the help button isn't that useful.

 
 

Matthew from Recl
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Yardi Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Works well for certain things but a lack of customization or frequent updates makes integration with other software difficult.

 
 

Jeremy from Wilshire Pines Apartments
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Very pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Over all, yardi has been streamlined to make our lives in the apartment industry much simpler. From changing status of vacant units to adding service requests, yardi is very user friendly.

 
 

kathy from K and G Management
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Yardi review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Haven't used it yet. Haven't implemented it yet. I have used Yardi for 20 years and have loved it. We aren't sure about the web base program. Haven't used it yet. Haven't implemented it yet. I have used Yardi for 20 years and have loved it. We aren't sure about the web base program.

Pros

We haven't used it yet.

Cons

The price/month. I like controlling my information privately. We built our properties 20 years ago, and always want to maintain a database, even when retired.

Advice to Others

I have loved using Yardi 3.1 Pro. Sad that is it going to web based.

 
 

Julie from Family Worship Center
Specialty: Affordable Housing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Inconsistent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software more than provides the needed functionality for our properties. However we constantly have issues with HUD receiving vouchers, recertifications, etc. As long as it works everything is fine but when HUD can't receive documents from us we have problems that take weeks to resolve.

Pros

Completely web based and budget friendly

Cons

Constant transmittal issues

 
 

Heidi from Schneider Homes
Specialty: Apartments / Multi-family

August 2016

August 2016

Yardi Genesis 2 - a total trainwreck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Being able to have a historical conversion, but unfortunely the reports generated TY/ LY reports with 0 and they like most other issues have NEVER been fixed. The company doesn't even understand their own software.
The technical support doesn't understand the income and expenses and accounting practices of an apartment community.

Likes Least

Customer support....and is it the most clunky, non-user friendly software I've ever used.
We tried to use it for 2 1/2 months and couldn't get them to fix the bugs in their own system. all the software issues I was having I fixed most of them myself. We moved to Appfolio starting August 1st...night and day difference. I'm thrilled, more importantly my team is happy, and our tenants are impressed with the online portal.

Recommendations

We used Genesis 1 for years which is a very basic program, so we decided to move to the the Cloud version called Genesis 2. It was a HUGE mistake. The conversion was horrible, the customer support was even worse, you can't even get someone on the phone half the time, and they NEVER call back after you issue a trouble ticket.
this software has been out for THREE years and it has soooo many bugs, and doesn't offer any cool new upgrades. Such as texting tenants like AppFolio

 
 

Jodie from Oakland Management Corp.
Specialty: Apartments / Multi-family

July 2016

July 2016

Yardi - it's ok

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Large selection of modules/programs, great accounting processing.

Likes Least

Poor customer service, most departments do not talk to other departments within the same company.

Recommendations

Determine if a smaller software will suffice your needs.

 
 

Laurie from The Sherman Agency
Specialty: Mixed Portfolio

June 2016

June 2016

Accountant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Web based access from any internet connection. Dashboard give an at a glance view.

Likes Least

Conversion was a complete nightmare. Software has glitches & conversion corrupted data. It has been 10 months since conversion; still cannot add modules because core software has too many problems. Not as flexible as Gen1. No accounting support. No local support. Very expensive.

Recommendations

Been a client of Yardi for 20+ years; unfortunately there was nothing they could do to fix issues or satisfy our frustrations after a year of trying to get software accurate and running without constant glitches. If you decide to go with Yardi; get ready to hire a consultant at your cost to get things done!

 
 

Ravi from Citco
Specialty: REITs

June 2016

June 2016

Investment management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Reporting engine and custom dashboards
Data mart and KPI

Likes Least

Plugin and point release or deployment and response from cloud in terms performance

Recommendations

Easy navigate and comparable with all devices and web browsers

 
 

Richard from Citco Fund Services
Specialty: Mixed Portfolio

June 2016

June 2016

Yardi BA Reviw

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Fulfills the needs of our clients. Great client service

Likes Least

Upload large quantities of data. Always an issue when onboarding large clients.

Recommendations

Compare it to competitor's products and the needs of one's clients.

 
 

Karthik from Citco fund services
Specialty: REITs

June 2016

June 2016

Yardi review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Reporting customisation within the engine is awesome. Liked using it

Likes Least

Still learning the tool. Point release is one problem we face. Missing documentation about optional packages

Recommendations

Customization within the reporting engine should be used which is convinient and useful

 
 

Krunal from Citco
Specialty: REITs

June 2016

June 2016

Briefly summarize your experience with this product.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Reporting and customization
also interation and sginle database

Likes Least

PlugIn and upgrade I dont link,
Cloud UI and contronal pannel

Recommendations

cost,reporting and modules with integration, should have clould ySQL

 
 

Alex from Citco Fund Services
Specialty: REITs

June 2016

June 2016

Yardi Genesis

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Intuitive, easy to navigate and allows for customization for open-ended funds. Vendor is always on the forefront of the changing regulations in the Alternative Investment Technology space.

Likes Least

Cost is too damn high. Although competitive pricing with other industry leaders, pricing is significantly higher than other smaller competitors but functions for Investor Manager are the same of other GLs.

Recommendations

My recommendation to others when evaluating this software is be able to utilize it for a close and open-ended fund structure with IR and FA functions, not just Property Managers.

 
 
 
Write a Review
Showing 1-2 of 2

Val from YWCA Residential Limited Partnership II
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Yardi Genesis2 still needs many updates and enhancements before it will be a user friendly product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Navigating is fairly easy because there are many links you can chose that will take you immediately to another area of the software.

Cons

There are two "menus" within G2, the US Menu and Affordable Menu, this has created quite a mess when trying to pull accurate reporting. An example is a vacancy report in both menus may give you different totals because they look at different parameters in the software. Customer Support is not the best, you may wait a couple days for a response and then have to call/email again. We've even had to remind support of issues they were supposed to get back to us about and then you wait again... We've been told they are working on the issues with the two different menus, I hope a resolution is reached soon.

Review Source: Capterra

  Response: Yardi Genesis2, Yardi

Date: November 2017

November 2017

 

Dear Val,
I apologize for the frustrating reporting experience you have described. Delivering excellent products and services has been Yardi¿s commitment to our clients for over thirty years. We continue to innovate and improve our products. I would like to learn more details about your experience and work to make things right. I will reach out to you but please feel free to contact me at your convenience.

Best regards,

Becky Sanvictores
Vice President, Client Services
Office 800.866.1124 x1140
becky.sanvictores@yardi.com

 

Connesha from Mpi Real Estate

August 2017

August 2017

Excellent staff to help implement and train me on software usage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use and it cuts the preparation time of monthly financials in half. The program also allows you to update a transaction to the proper post month without having to create a new journal entry.

Cons

The limited reports that are included in the property pack and the time limit that the program allows you to be idle before it logs you out.

Review Source: Capterra