Restaurant Manager by Action Systems 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Restaurant Manager by Action Systems

3.4

(36)

Pricing

Pricing available upon request

About Restaurant Manager by Action Systems

Restaurant Manager is a cloud-based point of sale (POS) system for restaurants offering table service, quick service restaurants, delivery, bars and clubs of all sizes. Features include a touchscreen interface, automatic server prompts, various tab and payment options, sales tracking, coupon management and more.

Restaurant manager allows servers to split check or items, pre-authorize and transfer bar tabs, process payments on advance orders and use one-touch "next round" ordering. Users can program coupons, integrate delivery or takeout service, manage inventory and view real-time alerts. Restaurant Manager also offers mobile software for wireless tableside ordering.

Managers can manage automatic alerts and messages on POS screens, via email and text message, as well ase create server teams with team-specific passwords. Reporting tools include real-time sales statistics, product mix reports, stock and item counters and server sales totals.

Support is offered via email and over the phone. Pricing is per license.

Restaurant Manager by Action Systems Screenshots

Restaurant Manager by Action Systems Pricing and Plans

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Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Restaurant Manager by Action Systems Features

Popular features found in Restaurant Management
Employee Management
Inventory Management
Kitchen/Menu Management
Online Ordering
Order Entry
Point of Sale (POS)
Real-Time Notifications
Reporting/Analytics
Sales Reports
Wait List Management
More features of Restaurant Manager by Action Systems
Delivery Management
Gift Card Management
Loyalty Program
Mobile Access
Multi-Location
Order Management
Reservations Management
Restaurant POS
Split Checks
Tips Management

Restaurant Manager by Action Systems User Reviews

Overall Rating

3.4

Ratings Breakdown

19%

47%

11%

14%

Secondary Ratings

Ease of Use

3.7

Value for money

3.0

Customer support

3.3

Functionality

3.3

Hesham E.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed February 2018

It was great experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is very easy to install and setup , because it guides you in all steps . also user interface is attractive and easy to use .

Cons:

The backoffice module needs more improvement and less complications. If it became able to connect to any general account software this will be great because most of the companies need to join pos to their own account software.

Jamie G.

Entertainment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Restaurant Manager is solid for a Bar/Restaurant Environment

If you decide on RM, they have a network of local installers/support. It's best to find a good one to help support the system for you. We have a great one. There are parts you can maintain on your own. In my review of other options (which I do every 2-3 years to check the market) the cloud based solutions lack many of the features we rely so much upon. RM is not perfect, but no system is, it is a solid choice for bars and restaurants at a reasonable cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Detailed reporting module, Swipe customer credit card and link to tab/table feature, keeps up with volume on busy nights, easy to change menu items/prices, hardwired via ethernet since based on window OS backbone and installed locally on an in house PC or server. No ongoing monthly costs like the subscription models of other cloud options like Lavu, Lightspeed, Touchbistro, and even Square to some degree now. Quick learning curve for team to use the POS. Hardware is typically at the same or cheaper that then cloud based tablet starter kits.

Cons:

Not cloud based (can be a pro or con) depending on reliability of connection, tablet use is not practical due to the heavy demand of the software, the reports are old school out of the 80s but you can upload the data to any BI tool you might like. New features require an upgrade to the latest version and an added cost. (Typically cheaper when you do the math than a subscription model)

Mike R.

Verified reviewer

Restaurants

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

They service is terrible

Terrible use to be good years ago

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use system for anyone very simple system

Cons:

The customer service is terrible the absolute worst e people to work with don’t do what they say. Took seven months to get my online order up to not even work rite. They are rude and this is for the Va people I don’t know about other states but the [sensitive content hidden] is terrible rude cusses at my employees

Verified

Reviewer

Restaurants

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Restaurant Manager

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the customer service and support. Our local rep is always available and great to work with. The system is also very easy to learn and a new user can quickly become a strong user within a few days.

Cons:

It hasn't been an issue yet; however, with our support being provided by one person, if he is ever unavailable, we my be in trouble.

mohamed m.

Verified reviewer

Restaurants

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

RM Review

my overall experience is good and iam looking forward for more from RM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

reporting one of the most amazing features on the program with ton of reports and ton filter you can almost get any report you want

Cons:

loyalty program is very weak you need to improve way more than the current one its very limited

john r.

Restaurants

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Restaurant Manager need to get in to the 21 century ....

Very disappointing in Restaurant Manger and Shift 4 . They want to act like a big company but have no resources or expertise to handle a major problem. They have no relationship building techniques with customers. They will let you crash and burn. They only care about getting there monthly fees!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The software is great for pizza ordering , you can split the pizza in half very easily and it is very easy for the prep printer to send out to kitchen.

Cons:

The software is out dated , the Online ordering module is very out dated. Restaurant manager/Shift 4 is terrible to partner with because they hold you ransom when it comes to credit card processing. Restaurant manager now has there own Credit card processing ( Shift 4) and if you do not use there shift 4 processing they will destroy your business with fees. Shift 4 is in a bad turmoil at the present time because they have a major problem in processing on line payments. The most important factor is that Restaurant manger and Shift 4 has no explanation for the error and the customer service is terrible. They have no answers for the issue and have offered nothing to all there customers for there losses. Stay away !!!

Sally T.

Verified reviewer

Food & Beverages

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

restaurant manager

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it is simple and very straightforward for anyone new starting out with using this software

Cons:

there are too many faults. the repeat function is glitchy and switching between screens gives us problems from time to time

Dave S.

Verified reviewer

Restaurants

11-50 employees

Used other for more than 2 years

Review source

Reviewed January 2020

Out with the old, in with the New

Overall I will say that for the first 19 years I liked it, didn't love it, but it got the job done. After all the new technology that's coming out with simple cloud based apps, I really don't think RM will be around for much longer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This was the original POS software that blew everybody's minds. I used this product for over 20 years, at over a dozen different locations. I grew up in the business on it, it takes me back when I see a location using it.

Cons:

As I said, I used this for over 20 years, the problem is that the software never changed or evolved in that 20 years. The lease structure from the backing company is a giant rip off, you had to spend 20 - 30 grand just for a capable system. Software crashes all the time, you have to phone in tech support which they're good, but most of the time they'd have to call you back. In the restaurant business you can't wait. Lastly, it wasn't cloud based, so when the power went out, you were screwed. You were at the mercy of the dinosaur that is RM.

Kane L.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2020

Customer service nightmare

very disappointed in the effort to fix problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it has everything you would need for a growing business. But good luck implementing it with no help from tech support 😉

Cons:

There is a big disconnect in communication between RM customer support, your customer service rep (tech support) and your business. Its IMPOSSIBLE to troubleshoot individual needs for small businesses. Don't bother trying!!!

Reasons for choosing Restaurant Manager by Action Systems

local reseller.

Brandyn K.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

powerful backend but clunky otherwise

frustrating. constant downtime. lack of support. too expensive for what you get

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

reporting system was quite good but failed to compensate for other shortcomings. ui is fine but dependence on outdated hardware is a boon

Cons:

dependency on server connection to maintain pos uptime. server provided is generally poor quality and would crash constantly. reliance on usb security key which fails often

Reasons for choosing Restaurant Manager by Action Systems

have since left RM and moved to a new system

Showing 1 - 10 of 36 Reviews

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