SoftTouch 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

SoftTouch

3.1

(9)

Pricing

Pricing available upon request

About SoftTouch

SoftTouch POS is an on-premise point of sale (POS) solution that caters to bars, nightclubs and restaurants of all sizes. It delivers standalone point of sale functionality for table-service, quick-service restaurants (QSRs), delivery/takeout and more.

The solution's customizable floor plan helps users manage dining tables. Tip pooling and tip disbursement are fully integrated into the cash management feature. SoftTouch is compatible with all handheld devices and tablets (including the iPad), and it is accessible from anywhere with an internet connection. This feature allows for tableside ordering, and even customer self-service.

Cloud-based services include online ordering, a remote dashboard, multi-store gift/loyalty programs and mobile reporting.

SoftTouch is PCI compliant and PA-DSS validated by the PCI Security Standards Council. The solution is suited for single or multi-store retailers in the hospitality and foodservice industries.

SoftTouch Screenshots

SoftTouch Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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SoftTouch Features

Popular features found in Restaurant POS
Delivery Management
Electronic Payments
Inventory Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Separate Checks
Table Management
Tips Management
More features of SoftTouch
Cash Management
Employee Management
Gift Card Management
Order Management
Payment Processing
Point of Sale (POS)
Real-Time Reporting
Reporting/Analytics
Split Checks

SoftTouch User Reviews

Overall Rating

3.1

Ratings Breakdown

22%

33%

11%

22%

Secondary Ratings

Ease of Use

3.5

Value for money

2.0

Customer support

2.9

Functionality

3.1

Have you used SoftTouch and would like to share your experience with others?

Max S.

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

FrameReady POS by SoftTouch is the best for custom framing business'

Great product for a custom framing business with superb customer service and support with any and all issues or simple questions. Has helped me organize my ordering and workflow as well as charge consistently and maximize profitability

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Helpful and valuable to the business. Great customer service and support whenever I've needed them. Work orders and tools very helpful in particular and the ability to add photos is a great feature

Cons:

Sales info can be wrong after a month has finished and you look back (initial sales clip, reports are accurate). Look for the software could be a little cleaner/ more high end as I often show the screen to my customers.

Vendor Response

We value your feedback. Thank you so much for your review.

Replied March 2020

TONY A.

Verified reviewer

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

No Upgrade and Help is Avalible

This Company was great at one time, now after a multi license purchase, I have to pay for everything and much more? When it comes to costumer service id little or no help (Money talks) you are on your own

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Small but powerful program and very easy to use

Cons:

Costumer service and no upgrades available the upgrade cost is astronomical

Reasons for choosing SoftTouch

They promised costumer service

Vendor Response

Hello Tony, thank you for leaving us a review. We believe in our products just as you do. I see in our system that you are using an out dated software version. You should speak with your dealer, Computer Visions, in regards to Upgrading to version 6, so you are operating more efficiently. We are SoftTouch POS, which is the Software company that provides licenses to dealers, such as Computer Visions. I want to make that distinction so you understand the difference between the two companies. However, there is a form that you can fill out so we can help because we do care. I just need an email to send you a link.

Replied March 2020

Gina H.

Used unspecified for unspecified

Review source

Reviewed December 2016

Soft touch: Top of the line price without the functionality

I chose this software two years ago and wish I had done more research. My employees dislike it as well. Functionality, ease of use, printed tickets are difficult to read. Back office functionality is even worse!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Service is friendly and helpful but I am paying a hefty price monthly for this service.

Cons:

Everything else! Difficult and time consuming to set up(they program it with a very generic menu and I had to spend hours updating. Functions like delivery zones by mikes are not customizable. Caller ID should be able to bring up customer automatically. Every feature seems to be several steps.

Vendor Response

On 1/19/2017, we contacted Ms. Harris regarding her review. She indicated several issues including: unnecessary buttons on the order entry screen, replacing optional icon graphics on menu buttons, configuring delivery boundaries, and adjusting printed ticket layouts. We offered to remedy these concerns free of charge by making configuration changes in her Back Office program. She declined our offer. Ms. Harris indicated that she spent much time programming her menu in the Back Office and that she was not adequately trained. We offered to provide her with additional training free of charge. Again, she declined. We asked Ms. Harris to provide examples of which features of SoftTouch she said were difficult to use in her critical review. She declined. At SoftTouch, we take all feedback seriously and do our best to address all customer concerns.

Replied January 2017

Robert D.

Retail

Used unspecified for unspecified

Review source

Reviewed December 2014

Sole Owner

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I most lke the simplicity of use for those with not a lot of tech savvy or familiarity with technology.

Cons:

Cannot really think of anything that I do not specifically like about the product or vendor.

Gwen S.

Health, Wellness and Fitness

Used unspecified for unspecified

Review source

Reviewed December 2014

Excellent, user friendly

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ease of operation. When having to train new employees it is straight forward.

Cons:

Nothing, it has been so easy. No issues to report.

kenny m.

Dairy

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2017

WHY MY REVIEW ITS NOT POSTED?

I did a review on january 09/2017 on softtouch , and i did confirm my email, i can see that the review was removed, whats the reason that my review was removed ?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

.............

Cons:

................

Bill T.

Used other for less than 12 months

Review source

Reviewed January 2018

SoftTouch review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

Horrible company!!! all they care about is taking your money..we bought all the software from them was going to slowly change over to the software. the owner past away suddenly and they said the software was licensed in his name we had to have to re-buy everything we already had purchased. beware!!

stella h.

Building Materials

Used unspecified for unspecified

Review source

Reviewed December 2014

Accountant