TouchBistro 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TouchBistro

3.8

(412)

Pricing

Starting at $69.00 per month

About TouchBistro

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business.

Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.

TouchBistro Screenshots

TouchBistro Pricing and Plans

Starting price: $69.00 per month

Free Trial

Free Version

TouchBistro POS

$69.00

flat rate, per month

Plan includes:

Analyticsm Staff Management
Floor Plan
Integrations
Menu Management
Reporting
Tableside Ordering

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TouchBistro Features

Popular features found in Restaurant POS
Delivery Management
Electronic Payments
Inventory Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Separate Checks
Table Management
Tips Management
More features of TouchBistro
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Billing & Invoicing
Built-in Accounting
Cash Management
Clock In/Out
Contact Management
Customer Accounts
Customizable Reports
Data Import/Export
Discount Management
Employee Management
Food Delivery Dispatching
For Bars/Clubs
For iPad Devices
For Restaurants
Gift Card Management
Inventory Control
Inventory Tracking
Item Management
Kitchen/Menu Management
Offline Access
Online Payments
Order Management
Payment Processing
Point of Sale (POS)
Pricing Management
Promotions Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Receipt Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Restaurant POS
Retail Inventory Management
Returns Management
Sales Order Management
Sales Reports
Sales Tax Management
Split Checks
SSL Security
Staff Management
Status Tracking
Stock Management
Third-Party Integrations
Time Clock
Wait List Management

TouchBistro Integrations

7shifts

PayPal

Xero

QuickBooks Online Advanced

Marketman

Square for Retail

See all 16 integrations

TouchBistro User Reviews

Overall Rating

3.8

Ratings Breakdown

47%

25%

16%

Secondary Ratings

Ease of Use

4.0

Value for money

3.4

Customer support

3.4

Functionality

3.7

Desiree B.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Excellent customer service

Overall I'm very happy with TouchBistro! I think this system fits my needs and I love how accesible the staff is for questions and recommendations. I highly recommend to restaurant owners or anyone who needs a pos system!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Support is second to none!! I call frequently and find the staff always helpful, kind and knowledeable. They want to get you back in order quickly! I highly recommend!

Cons:

The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly.

Reasons for choosing TouchBistro

I like the customer service and training aspect of your system

Reasons for switching to TouchBistro

I needed a more restaurant suitable system.

Bellal M.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Owner operator

Overall, I like Touch Bistro because it is user friendly, and the customer support makes it very easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like their customer support. They always have the right answers for me and I like how easy their system is to work.

Cons:

I feel like they give you too much information even though a lot of information is good a lot of it is also nonsense

Vendor Response

Thank you so much for the thoughtful review! We’re really glad to hear that our customer support team has been helpful and that you find TouchBistro easy to use - that’s exactly what we aim for. We also appreciate your honest feedback around the amount of information we provide. You’re absolutely right that while details can be helpful, clarity is just as important. We’re continuously working on improving how we share information so it’s more streamlined, relevant, and easy to digest. Thanks again for taking the time to share your experience!

Replied January 2026

Chris v.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Solid Platform

Pretty good have had some issues with constant updates

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Previously 5

Pros:

Ease of use and the cost is pretty resonable

Cons:

Support can be very frustrating and challenging

Reasons for choosing TouchBistro

Cost

David A.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Easy to use and reliable POS system

Overall, my experience with TouchBistro has been positive. It is easy to use, helps manage orders efficiently, and works well for daily restaurant operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its intuitive interface and ease of use make daily operations faster and more efficient for the entire staff.

Cons:

While TouchBistro is generally easy to use, some advanced features require additional time to set up and learn. Occasionally, system updates can also cause brief slowdowns during busy hours.

Inna K.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2025

Terrible company

Very negative. legitimate charges not delivered, promised service, constant interruption, and loss of sales.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing Unfortunately they take advantage over their customers. Overcharge, break contract never delivered service that was promised.

Cons:

This company has consistently failed to provide reliable service—experiencing outages nearly every day or every other day. As a result, our business suffered a loss of sales exceeding $$$$$ over a 7-month period. Despite our agreement, this company did not deliver the marketing services as promised. Nevertheless, I have been charged for them. They sold me outdated equipment, including a discontinued payment terminal. It is now clear why they are unwilling to take it back—because the devices are old models that are no longer supported. It was nearly impossible to reach any of their managers, despite multiple requests. This lack of communication only added to our frustration and further delayed resolution of the issues we faced.

Reasons for choosing TouchBistro

My lack of knowledge. If I knew that they will never deliver what they promise on the contract and then that they will be overcharging me I would never go with them.

Samuel M.

Verified reviewer

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Avoid TouchBistro at all costs.

2 weeks now I have been trying to cancel our subscription with TouchBistro. For 2 weeks my case keeps being escalated and I’m assured customer care will reach out to me so we can cancel. This is after being with them for 4 years without contract. Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support. Processing fees are set to rise this month as well. Do yourself a favor and avoid doing any business with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

Customer service, constant crashes.

Reasons for choosing TouchBistro

Ignorance. Had we known the issues we would be facing a more informed choice would have been made.

Gary L.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2025

Don’t use Touch Bistro !

Nightmare. Over and over I’ve called for 10 months now for a resolution to a restart issue. Ive concluded that this company has no personnel capable of correcting bugs and badly written code. I am warning everyone I know to stay away from Touch Bistro

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing is that in one more year I will never have to deal with this company again and I will be with another POS that actually works

Cons:

It’s hard to choose what is worst when everything is horrendous The tech support is a joke. The customer service is non existent and they have new weasel words every time you call them in order to delay your resolution.

Reasons for choosing TouchBistro

I really don’t know anymore. I must’ve been drunk.

Jo M.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

I do not recommend this company

Overall, my experience has been negative and I need to switch to another POS company. There are many features that other POS companies have that TouchBistro does not.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can't think of any at the moment, unfortunately. We will be switching POS companies.The company is aware of the issues I have had with them.

Cons:

We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly gave me incorrect advice. Also, with each successive update, we lost some degree of functionality.

Reasons for choosing TouchBistro

I thought it would be less expensive. AT the end of the day, I don't think it is, especially when you factor in the limited features.

Elizabeth K.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

A bookkeeper's thoughts

I balance the night before using TouchBistro and our cc payment system, pulling reports from the online portal and inputing them into an Excel spreadsheet, making sure they match. I wish I could make changes to the TB numbers after the day is closed, so it refects online what I had to do offline to balance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

for the most part, information is easy to access thru the online portal for reports. Generally I do not have issues, but when I do, help is hard to find.

Cons:

pages sometimes take a long time to load, the date switches in my reports when I switch pages, there are sporatic glitches where reports don't match between the machine and online and the snapshot sent to me to work from. Getting help from a person is a nightmare.

Alan P.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Toast is better

I wouldn’t want to use this system again. It probably cost more money to use due to it’s inefficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing about touch bistro is worth the cost of this point of sale system. There are much better alternatives

Cons:

It froze and had to restart the point of sale all the time. The button layout was an absolute mess..

Vendor Response

Thank you for sharing your perspective. While TouchBistro works well for many restaurants, we understand that every operation has different needs and expectations. We appreciate you taking the time to leave feedback and evaluate alternatives, and we wish you success with the system that best supports your business going forward.

Replied January 2026

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