ZENOTI 2026: Benefits, Features & Pricing

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Overview
User Interface
Pros and Cons
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

ZENOTI

4.4

(1251)

Pricing

Starting at $400.00 per month

About ZENOTI

ZENOTI is a cloud-based business solution used by spas, salons, med spas, yoga, and fitness studios of all sizes. Business features include appointment scheduling, billing, marketing, inventory, payroll, and configurable reports all in a centralized database that delivers a consistent, unified experience across multiple locations.

Customers can access touchless technology such as online booking, self-check-in, digital forms, and queue manager, all designed to elevate the experience, reduce wait times, and eliminate unnecessary touch.

Mobile POS moves the Point-of-Sale experience to the service chair and empowers employees with access to everything at the touch of a button on their personal mobile device, including revising invoices and taking payments.

ZENOTI delivers world-class service 24/7, 365 days a year, supporting tens of thousands of transactions every day for over 30,000 spas, salons, medspas, yoga, and fitness studios in more than 50 countries. The team is committed to driving growth, maximizing profits, and achieving customer satisfaction.

Monthly subscription pricing is available.

Wondering if ZENOTI is right for your organization?

Our Salon Software selection experts can help you in 15 minutes or less.

ZENOTI User Interface

Popular ZENOTI Alternatives

Main Product

ZENOTI

4.4

(1251)

Ratings Breakdown

4.28Ease of use
4.26Value for money
4.57Customer support
4.34Functionality

Pricing

Starting at $400.00 per month

Get Price

Alternative Product

AestheticsPro

4.4

(615)

Ratings Breakdown

4.23Ease of use
4.32Value for money
4.49Customer support
4.22Functionality

Pricing

Starting at $160.00 per month

Get Price

Alternative Product

RXNT

4.3

(495)

Ratings Breakdown

4.31Ease of use
4.21Value for money
4.23Customer support
4.23Functionality

Pricing

Starting at $29.00 per month

Get Price

Alternative Product

athenaOne

3.8

(904)

Ratings Breakdown

3.78Ease of use
3.54Value for money
3.63Customer support
3.79Functionality

Pricing

Available upon request

Get Price

Alternative Product

Tebra

3.9

(1356)

Ratings Breakdown

4.05Ease of use
3.64Value for money
3.74Customer support
3.83Functionality

Pricing

Available upon request

Get Price

Alternative Product

PatientNow

3.9

(297)

Ratings Breakdown

3.81Ease of use
3.73Value for money
3.98Customer support
3.80Functionality

Pricing

Available upon request

Get Price

ZENOTI Pros and Cons

We analyzed 1,251 verified reviews for ZENOTI to find out what actual users really think.

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Responsive Onboarding And Assistance

Zenoti's customer support team is consistently praised for being knowledgeable, responsive, and helpful throughout onboarding and daily use. Users highlight the team's dedication during implementation, ongoing assistance with customization, and prompt responses to issues, making transitions and troubleshooting much smoother.

ZENOTI Pricing and Plans

Starting price: $400.00 per month

Free Trial

Free Version

Basic

$400.00

per month

No plan information available

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ZENOTI Features

Popular features found in Salon
Calendar Management
Client Database
Confirmations/Reminders
Electronic Payments
Email Marketing
Employee Management
Inventory Management
Mobile Access
Multi-Location
Online Booking
Point of Sale (POS)
Recurring Appointments
More features of ZENOTI
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Attendance Management
Attendance Tracking
Automated Scheduling
Availability Management
Barcode/Ticket Scanning
Before & After Pictures
Billing & Invoicing
Booking Management
Calendar Sync
Class Management
Class Scheduling
Client Management
Client Portal
Client Profiles
Commission Management
Costume Management
Credit Card Management
Credit Card Processing
CRM
Customer Accounts
Customer Database
Customer History
Customer Mobile App
Customer Surveys
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Drag & Drop
Electronic Forms
Email Management
Email Reminders
Event Management
Event Scheduling
Facility Scheduling
Faculty/Staff Management
For Barbershops
For Gyms
For Medical Spas
For Salons and Spas
For Yoga/Pilates Studios
Gift Card Management
HIPAA Compliant
Instructor Management
Inventory Tracking
Item Management
Loyalty Program
Marketing Automation
Member Communication
Member Database
Member Portal
Membership Management
Membership Signup
Mobile Alerts
Mobile App
Multiple User Accounts
Online Payments
Online Registration
Online Store
Payment Processing
Payroll & Commissions
Payroll Management
Performance Metrics
Purchase Order Management
Real-Time Reporting
Recurring/Subscription Billing
Referral Tracking
Registration Management
Reminders
Reporting/Analytics
Reporting & Statistics
Reputation Management
Rescheduling
Retail Inventory Management
Sales Reports
Scheduling
SMS Marketing
SMS Messaging
Social Media Integration
Staff Management
Task Scheduling
Team Management
Third-Party Integrations
Transaction History
Treatment Packages
User Management
Visitor Management
Waitlist Status Tracking
Website Integration

ZENOTI Integrations

Shopify

Integration rated 5.0 from 11 reviews

Stripe

Xero

QuickBooks Online Advanced

Google Analytics 360

Meta for Business

See all 8 integrations

ZENOTI User Reviews

Overall Rating

4.4

Ratings Breakdown

65%

21%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.6

Functionality

4.3

Nicole R.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2026

I highly recommend Zenoti for anyone looking for an EMR system that is with the times, user-friendly and robust.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Working with the Zenoti has been a really great experience! They have been flexible with their time throughout the setup process and how to we were able to work through our launch--during a busy holiday season! Our Implementation manager was great and helped us work through the data with a fine tooth comb as we transitioned from our old system.

Cons:

Some constructive feedback is that it would be helpful if Zenoti's team allowed for more time with the implementation team once launching. After go-live, they offer a 2-week window with daily check-ins and standby access with the implementation manager. It took some time using the new system to identify areas that required more attention or development. But what I would say is that while their structure may not be setup for the additional support, my Implementation manager [sensitive content hidden] made/continues to make the effort to stay connected and follow through on open items.

Reasons for switching to ZENOTI

System was not mac friendly, very slow, didn't allow for online payments for programs.

SAMANTHA C.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Excellent data, onboarding takes effort

Overall, our experience has been good. The system was challenging to adjust to in the beginning, but once we learned it, it became more manageable. The data analysis and reporting are a major benefit, and it’s helped us run the business with more insight and structure. [sensitive content hidden] has been great with the onboarding process

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zenoti has strong reporting and data analysis tools that make it easier to track performance, sales trends, and team/service metrics. Once set up, it helps us make better decisions because the numbers are clear and detailed

Cons:

The biggest downside was the learning curve. Coming from our previous software, Zenoti felt tricky at first and took time to understand. Some workflows feel less intuitive, and it required extra training before our team felt fully comfortable

Reasons for choosing ZENOTI

We compared all three and went with Zenoti because it felt like the best “scalable” system, more detailed analytics, more customization, and more

Reasons for switching to ZENOTI

We switched from Boulevard because we wanted stronger reporting and deeper data analysis. Zenoti gives us more insight into performance and trends, which helps us make better business decisions

Ana N.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Thank you zenoti team

Previously 4

Ratings Breakdown

Ease of use

Previously 5

Value for money

Previously 3

Customer support

Functionality

Previously 4

Pros:

I’ve been using this software for over 2 years, it’s easy and has everything a salon owner needs to succeed in the industry.

Cons:

It’s very complex and sometimes difficult to remember all the functionality of the software, but the support team are always available to help.

Reasons for switching to ZENOTI

Because it’s more relevant for beauty salons

ROBIN A.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Unauthorized billing after documented cancellation

I am a medical practice owner who used Zenoti for my spa business. I provided clear written notice on November 27, 2025 requesting a downgrade and explicitly stated that December 31, 2025 would be my final day with Zenoti. Zenoti acknowledged this request and confirmed internal review. I fully transitioned to another platform and did not authorize any charges beyond December. Despite this, Zenoti charged my bank account after cancellation, without prior notice or authorization. Multiple follow-ups were required, and the issue escalated into a billing dispute. While the software itself may work for some organizations, billing transparency and cancellation execution were deeply problematic. I strongly recommend that other business owners document all communications carefully and monitor billing closely.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zenoti offers a comprehensive, all-in-one platform for scheduling, POS, client management, and reporting. It is designed to support complex and multi-location spa and clinic operations.

Cons:

Billing and cancellation handling. Despite providing clear written notice and receiving acknowledgment from Zenoti, my account continued to be charged after the stated cancellation date. Resolving billing issues required repeated follow-ups and escalation.

Reasons for choosing ZENOTI

It was easier and more user friendley as compared to Zenoti.

Jami K.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Great customer service

Customer service for new company using zenoti was great. We had daily meetings and then weekly meetings

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Appt. managagment, value for money, very easy to use. Customer support was wonderful. We were able to set up daily zoom meetings to get help.

Cons:

n/a no complaints we have not had any issues with zenoti. It is always difficult to use a new system but this is very user friendly

Reasons for switching to ZENOTI

wanted to up our cash pay services and esthetics

Tina B.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Great Product

Overall the product will help with customer engagement and help staff with retaining clients. The integrated zoom, email, and texting features are extremely beneficial.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The onboarding team was amazing and helped to taylor the system to meet our specific needs. The training options were valuable.

Cons:

The product is more expensive than other options and does not offer some basic reporting options. There is no option for creating your own reports.

Reasons for choosing ZENOTI

Offered a more robust enterprise experience

Reasons for switching to ZENOTI

Wanted a more integrated solution for our business

Tory C. M.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2026

Great support team.

Overall, a strong platform that supports a professional, scalable practice. There’s a learning curve, but it works very well once set up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very comprehensive and designed well for medical aesthetics. Online booking, EMR, memberships, and packages are all integrated and create a seamless patient experience.

Cons:

Setup is time-consuming, and some settings are difficult to find or configure. Not the most intuitive but the support team is great

Reasons for switching to ZENOTI

The customer experience functionality is much better.

Eric C.

Verified reviewer

Cosmetics

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

The best app for Salon and Spa. Demure Head Spa

The experience is great for whoever can learn and grow their business. You have to have patience to learn and use Zenoti.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the Online booking and appointment management the most because it’s convenient for customers.

Cons:

I would love the app running faster like Mangomint. The app should have a simplifier version for smaller salon.

Reasons for switching to ZENOTI

For multi locations and growing to franchise.

Elie A.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

Implementation team Primarily [sensitive content hidden], great Xperience

[sensitive content hidden] made switching from PatientNow to Zenoti a seamless experience and provided great support after cutover

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Implementation team, primarily [sensitive content hidden] provided an excellent customer service experience. Moving all the data and users, and ongoing training and resolving issues is right on time.

Cons:

Have not experienced any negatives yet. Of course, like every new system has its challenges , the implementation team has addressed them all.

Reasons for switching to ZENOTI

Staff did not like the product. issues with service to product association

Emily G.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Excellent Platform

Excellent experience transitioning from my old EMR system to Zenoti with the help of [sensitive content hidden]. They were incredibly helpful and patient through the entire process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Robust, all in one platform that has many features to help my med spa. The system is highly customizable which was very important for me as a business owner.

Cons:

The learning curve is a bit steep during the onboarding process. Some features require lots of training and support.

Showing 1 - 10 of 1251 Reviews

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