Shift Agent 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Shift Agent

3.9

(15)

Pricing

Starting at $17.00 per month

About Shift Agent

Shift Agent is an employee scheduling solution that helps businesses create and publish employee schedules and facilitate team communication. It enables managers to track employees’ availability, approve vacation requests and add notes, photos and videos in schedules to provide work instructions to employees.

Shift Agent offers a variety of features including vacation tracking, real-time updates, reporting and more. The application allows supervisors to allocate hours to team members as per the business requirement and track shift progress in real-time.

It offers a self-service staff portal, which allows employees to directly request shift swaps with their colleagues and send time-off requests to managers for approval purposes. Shift Agent is available to users for free and on monthly subscriptions. Support is extended via phone, email and documentation.

Shift Agent Screenshots

Shift Agent Pricing and Plans

Starting price: $17.00 per month

Free Trial

Free Version

Basic

$17.00

per feature, per month

No plan information available

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Shift Agent Features

Popular features found in Workforce Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting
Compliance Management
Employee Management
Payroll Management
Performance Management
Reporting/Analytics
Self Service Portal
Skills Tracking
Time Off Management
Timesheet Management
More features of Shift Agent
Alerts/Notifications
Approval Process Control
Attendance Management
Availability Management
Calendar Management
Calendar/Reminder System
Calendar Sync
Collaboration Tools
Drag & Drop
Employee Database
Employee Scheduling
Facility Scheduling
Group Scheduling
Labor Forecasting
Messaging
Mobile Access
Online Time Clock
Overtime Calculation
Real-time Scheduling
Real-Time Updates
Schedule Distribution
Scheduling
Shift Swapping
Team Calendars
Time & Attendance
Time Off Requests
Vacation/Leave Tracking

Shift Agent User Reviews

Overall Rating

3.9

Ratings Breakdown

27%

47%

20%

Secondary Ratings

Ease of Use

3.5

Value for money

4.3

Customer support

4.0

Functionality

3.9

Have you used Shift Agent and would like to share your experience with others?

Ross H.

Verified reviewer

Restaurants

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Not Perfect But Lightyears Above The Rest

ShiftAgent allows you to set schedule preferences and goals depending on sales. This will allow you to input projected sales and help you create a schedule that meets your labor and productivity goals. For training purposes, this feature really helps when we train new people on how to create a schedule. One of the best features that ShiftAgent offers is one we use literally all throughout the day. There is a feature that is called "Daily Deployment". We have an iPad set up in our front of hosue area and in the kitchen that is constantly on this screen. This is a constantly updating page that details each person's position and their hours. Our leaders use this to plan their day out and make break lists in a very efficient manner. While this feature might not be as useful to some, my perspective as someone from the restaurant industry would highly recommend this to other restaurants that have large amounts of staff on the clock at one time. Overall, this software has dramatically reduced the amount of time we have to spend on creating a schedule and has simplified the entire process. Chick-fil-A now offers a partnership with HotSchedules that fully integrates with our financial and personnel databases, but until they get on the level that ShiftAgent is, then they will always be second-rate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ShiftAgent has allowed us to almost completely eliminate scheduling. Almost. Their ability to save daily templates based on sales, automatically produce the most preferred person for a position and quickly make adjustments on the fly has made this product one of our most used tools. Scheduling is important and should not be something that causes problems. ShiftAgent met us where we needed them to. Unlike other sites that just allow you to fill in a shift with a person's name, ShiftAgent uses a system to quickly identify who is the best person for that particular shift. By this I mean, you can rank a person's skill level for each individual job, set preferred hours to request while still setting an administration limit on their weekly hours, and take into consideration their hours for the week, when they will be in overtime, and if they have requested that day off. There are probably other features that I have forgotten to mention that affect which name appears first. My recommendation is just setting up a demo with the support staff to see for yourself. This software will change your life when it comes to scheduling. BEST PRODUCT OUT THERE.

Cons:

The biggest gripe we have with ShiftAgent is that there is no app for us to use on our phones. Unfortunately, the software is set up for a browser mode and that is highly limiting at times. You can still approve and disapprove of shift trades from your phone as well as use various other features, but the software comes across as clunky and dated. The website is also glitchy as well. Now, this does not cause you to lose any work done or information put, but the site will randomly log you out. This has literally happened up to three straight times in a row for us. This can make you pretty frustrated when you're trying to find a team member's number, see whose working, or whatever it is you're doing. That being said, I would still use this software over any other software that I have come across over the last 4 years. It provides so much more value over its competitors despite the problems.

Avery O.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2023

Good platform

I used it at work for about 2 years and it was good when asking off for work or vacation. As well as getting in contact with other employees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s easy to use. Easy to clock in and out. Request time off for vacation, etc.

Cons:

Sometimes the app glitches and you have to restart everything.

Tim W.

Food & Beverages

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2016

Needs improvement

The program is slow to respond and has a lot of problems. When we make adjustments to schedules the program takes a minute or two to recognize the change and freezes up. The screen often gets all jumbled up with text boxes covering other items and I have to restart the program every few minutes to resolve the issue. These problems occur on several different computers and are consistent issues

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Smart scheduling is good. Inputting the off days and employee information makes scheduling easy.

Cons:

Software issues and limited mobile use.

Vendor Response

Thank you Tim, we welcome your feedback. We've addressed two specific issues that were causing some users to experience slower service, and we're happy to announce that the issue should be resolved. Can you let us know if you are still experiencing some issues? We are willing to work with you to give you the best possible scheduling option.

Replied September 2016

Alejandro M.

Verified reviewer

Writing and Editing

Self-Employed

Used daily for less than 12 months

Review source

Reviewed October 2023

Good not great

Ratings Breakdown

Ease of use

Functionality

Pros:

Nice app for basic shift management. Nice to be able to have chat in the same app where you can save all shift-related conversations

Cons:

A little bit difficult to learn how to use it at first.

Edie P.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Shift Agent Review!

Ratings Breakdown

Ease of use

Functionality

Pros:

The thing we liked most about this software was the ease of use for our employees. And building a schedule was simple.

Cons:

The only thing we disliked about this software was how long it would take to load a page/schedule.

Brian K.

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2016

Effective!

We joined up and had a few challenges adapting. Matt at ShiftAgent was very helpful to make changes literally overnight on a few things and found ways to be able to do what we needed without effecting or changing the product for other users. I love what shift agent has become and look forward to seeing where it goes!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Allows us to create highly detailed schedules, quickly. It just works!

Cons:

Cannot create schedules from an iPhone. Has web app but not an actual store app. Most end users(employees) are used to apps, not saving bookmarks to their homepage.

Tina B.

Food & Beverages

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2016

System runs extremely slow

We have been using this product since February of this year. We like the platform, but the system runs extremely slow. We tried running on Google chrome as opposed to safari, but still have the same issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the way it pulls up the next available/best team member for the open position. I also love that each team member can control their own availability as well as give away and pick up shifts.

Cons:

It takes WAY too long. The system is extremely slow. Scheduling time could be cut in half if your system as supported with a quicker response. Also, when I've sent an online chat, it took days to get a response.

Edith F.

Food & Beverages

Used daily for less than 12 months

Review source

Reviewed August 2016

ShiftAgent

It's made scheduling a lot easier on me and my team. I love that my team is responsible for keeping their availability updated, inputting requests for days off and trading shifts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use and I love that every time I need help there is always somebody there to help me out.

Cons:

It freezes on me frequently. Also, there's been times when it freezes and deletes all my work... So I start over and then next time I sign in there's double shifts for everybody because both schedules show up. Not a con, but it would be nice if there was a 2 week minimum limit for when asking off or updating availability.

Jamie S.

Food & Beverages

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2016

Fantastic!! (but sometimes glitchy)