Barclay VoIP 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Barclay VoIP

4.8

(17)

Pricing

Starting at £10.00 per month

About Barclay VoIP

Barclay VoIP is a phone system for business that can be hosted on premises or on the cloud. It serves as a modern solution for companies seeking to advance their communication technology and boost productivity levels.

This system comes with a call recording feature, which can be used for compliance and training. It also allows businesses to keep track of calls and service quality. The provision of real-time call analytics offers visual data on various aspects such as call volume, handling, and agent performance. This feature aids in making informed business decisions.

Barclay VoIP also includes a feature that allows for click-to-dial calling with CRM software. The softphone client feature provides users with the ability to make, receive, and transfer calls remotely, offering mobility.

The system's key features are cloud hosting, which removes the need for an on-site PBX, and provides flexibility for remote work. The call recording and analytics features aid in service and staff monitoring. The CRM feature enhances customer service, and the softphone client provides mobility. These features collectively contribute to improved productivity and customer experience. In essence, B...

Barclay VoIP Screenshots

Barclay VoIP Pricing and Plans

Starting price: £10.00 per month

Free Trial

Free Version

Basic

£10.00

per user, per month

No plan information available

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Barclay VoIP Features

Popular features found in VoIP
Caller ID
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Contact Management
IVR
Mobile Access
SIP Trunking
Voice Mail
More features of Barclay VoIP
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automatic Call Distribution
Call Center Management
Call Conferencing
Call List Management
Call Queues
Call Reporting
Call Screening
Call Tracking
Call Transfer
Chat/Messaging
CRM
Customizable Reports
Live Chat
Multi-Channel Communication
Online Voice Transmission
Queue Management
Real-Time Analytics
Real-Time Monitoring
Reporting & Statistics
Third-Party Integrations
Unified Communications
Video Conferencing

Barclay VoIP Integrations

Microsoft 365

Barclay VoIP User Reviews

Overall Rating

4.8

Ratings Breakdown

76%

24%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

5.0

Functionality

4.7

Have you used Barclay VoIP and would like to share your experience with others?

Claire A.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Reviewed April 2023

Barclay VoIP Customer Care

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of installing and the level of customer care is excellent. Ability to administrate ourselves when we have time otherwise assistance is always there to help.

Cons:

The address book could be improved, still haven't quite all got that sorted the way we would like.

Reasons for choosing Barclay VoIP

The system looked like it was the best for us, installation, functions, cost plus Barclay look after our mobiles so it seemed easier to have all our comms with one company.

Reasons for switching to Barclay VoIP

Moving with the times and we also needed more lines, better technology.

millie a.

Verified reviewer

Civil Engineering

11-50 employees

Used daily for more than 2 years

Reviewed April 2023

Review

Always good customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Now we have full training on the phones they are easy to use!

Cons:

The transferring of calls was difficult to use but now we have training!

Amy M.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Reviewed April 2023

Great

Very good, we have good communication with staff

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Barclay VoIP is very easy and straight forward to use - calls are more efficienct

Cons:

Nothing all seems to be working great, no issues with anything.

Louise M.

Verified reviewer

Accounting

2-10 employees

Used daily for less than 2 years

Reviewed April 2023

Barclay phones

Brilliant service is brilliant staff when they call out are so friendly nothing is ever a problem they explain everything. System works as it should if there is a fault [sensitive content hidden] from the customer services always sorts it or helps in anyway possible so thank you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use system and the customer support is brilliant the response is quick from [sensitive content hidden] and nothing is ever a problem. An engineer is always out in a number of days. I can not fault them at all. Great team.

Cons:

When placing someone on hold having to hang up to get the caller back to transfer

Daniel T.

Verified reviewer

Mechanical or Industrial Engineering

51-200 employees

Used daily for more than 2 years

Reviewed April 2023

Excellent product and customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to use, intuitive and is extremely reliable. Whenever we have questions relating to the product, the account manager and team are very helpful, knowledgeable and efficient in answering or solving our problem. Initial setup and integration was straightforward and seamless.

Cons:

Overall we are very happy with the Barclay VoIP. The only issues we have had relate to the mobile phone app which can be unreliable.

Mark B.

Verified reviewer

Security and Investigations

2-10 employees

Used daily for more than 2 years

Reviewed April 2023

A fantastic product and service with Barclays

Brilliant

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to use and the voice and noise quality is brilliant, highly recommended

Cons:

Nothing to date, has worked well so far.

Reasons for choosing Barclay VoIP

They offer a good high quality service abd has been great to date.

Susan K.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Reviewed April 2023

Excellent service and product

Overall we are extremely satisfied with Barclay VoIP and would have no hesitation in recommending it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a very cost effective way of making phone calls. The set up was professional and pain free. The support offered by Barclay Digital Services is excellent although we have not really had to bother them often as it is a very hassle free system.

Cons:

I have no problem with the system at all.

Neil A.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Reviewed April 2023

Charitable usage

Barclays VoIP allow us to complete all of the daily tasks that we require with good products and even better support. Staff are helpful and always ready to assist, in whatever way we need.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Equipment is very easy to use and good quality. Staff are very helpful with any issues that occur, no matter what we may need.

Cons:

We are happy with the services received.

Margaret M.

Verified reviewer

Events Services

11-50 employees

Used daily for more than 2 years

Reviewed April 2023

Very straight forward

Friendly, helpful staff - any queries we have are answered promptly. 5* service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Straight forward, easy to use with great customer support from Barclay

Cons:

Nothing! We haven't tried to use it with any other applications yet though.

Alison B.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Reviewed April 2023

Barclay VoIP

We get excellent support from Barclays, our Account Manager & Customer Service team are very pro active and their response time to any queries we may have are excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Barclays prices are very competitive, Increased accessibility, flexibility with softphones & clearer voice quality.

Cons:

Some of the issues that may occur are due to Internet Connection at times.

Showing 1 - 10 of 17 Reviews

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