Cisco Jabber 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Cisco Jabber

4.3

(1332)

Pricing

Pricing available upon request

About Cisco Jabber

Cisco Jabber is a unified communication software solution designed to facilitate the collaboration and communication needs of any business. With Jabber, users are able to utilize video and voice conferencing, messaging, and screen sharing capabilities on any mobile device such as iPhone or Ipad to work anytime, anywhere. Jabber include instant messaging, voice calls, video calls, voice messaging, desktop sharing, an XMPP client and more.

Jabber offers additional features such as multilingual support, an integrated Cisco phone line and Cisco unified communications manager integration for manageable call control and session management. Jabber also includes bot framework to help businesses automatically send and receive messages, handle active chats and answer incoming calls.

Jabber’s pricing is available on-demand and can also be purchased from Cisco or any Cisco partner. Jabber is available as a mobile app for any iOS or Android device.

Cisco Jabber Screenshots

Cisco Jabber Pricing and Plans

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Cisco Jabber Features

Popular features found in Collaboration
Access Controls/Permissions
Alerts/Notifications
Calendar Management
Collaboration Tools
Discussions/Forums
Document Management
@mentions
Screen Sharing
Secure Data Storage
Task Management
Video Conferencing
More features of Cisco Jabber
API
Call Recording
Chat/Messaging
Communication Management
Conferencing
Electronic Hand Raising
Event Management
File Sharing
File Transfer
Live Chat
Meeting Management
Mobile Access
Presentation Streaming
Presentation Tools
Real-Time Chat
Real-Time Notifications
Recording
Scheduling
Two Way Audio & Video
Two-Way Audio & Video
Video Call Recording
Video Streaming

Cisco Jabber Integrations

Webex Suite

Integration rated 4.8 from 13 reviews

Microsoft Outlook

Integration rated 4.3 from 11 reviews

Google Calendar

Cisco Jabber User Reviews

Overall Rating

4.3

Ratings Breakdown

47%

39%

11%

Secondary Ratings

Ease of Use

4.4

Value for money

4.1

Customer support

4.2

Functionality

4.1

N L.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

Cisco Jabber

Pretty good. I would use it again if I had to work off site.

Ratings Breakdown

Ease of use

Functionality

Pros:

Ease of use, able to view company directory, minimal training, we could hit the ground running. Using Jabber to call out without using my personal phone number was very important for us. I was also able to differentiate calls on my cell phone - the ring tone was helpful in letting me know if it was my personal phone call versus a work call.

Cons:

Connectivity issues. Sometimes calls would drop. The Jabber calls show up in my call history on my personal cell phone. I'd prefer to keep work call history separate from my personal call history.

Sara O.

Verified reviewer

Government Administration

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Incredibly useful for companies that use phones

I use Cisco Jabber daily to communicate and it is smooth and efficient. If your company uses phones (I know there are a growing number of businesses that do not offer phone support at all), I highly recommend Cisco Jabber for clear communication. I have never had an issue with the voice/instant message services in over 2 years of using them.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love that when someone leaves a voicemail, it sends a transcript directly to my email. As someone who prefer to read over listen (I know this is an odd trait for a millennial), this greatly improves my work day and allows me to keep working without having to listen to voicemails.

Cons:

I find the instant messenger clunky and old fashioned. Let's make the interface modern, Cisco!

Reasons for switching to Cisco Jabber

I changed companies and now don't have to use Jive ever again, thank goodness. Cisco offers excellent voice (unlike Jive) and I never have the issues of dropped calls, bad audio, choppy reception, not receiving calls, and other issues I experienced with Jive.

Ashley S.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Thumbs up!

Ratings Breakdown

Ease of use

Functionality

Previously 5

Pros:

I have been using this since the Covid pandemic started. It's really easy to use. It makes working a hybrid schedule a lot easier because you can give your client your Jabber number to reach you when you are working at home. They can leave voice messages if you are unreachable, and you can call them back. It's nice because it's hand's free and you can multi-task if needed!

Cons:

You have to be connected to WIFI in order to make calls from your computer.

Benjamin H.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Excellent business-level communications

As far as chat/messaging utilities goes, you really can't beat this one since it easily integrates with many other cisco software products making for a seamless experience when working with others and communicating with clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has most of the basic functions to allow easy communication and sharing of documents in an office environment. It also organizes any files making them easy to locate later when needed.

Cons:

The history it stores for communications is a bit limited at times especially when you realize you need to go back to review a conversation only to find it was just outside the time limit it saves.

Reasons for switching to Cisco Jabber

The integration with other Cisco products was the primary reason.

Ravikumar K.

Verified reviewer

Consumer Services

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed February 2023

Jabber Review

Very Good and simple to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the video streaming quality and audio quality. Really very good

Cons:

I think cost is the factor and ofcouse if you have a better negotiation then it can be sorted

Reasons for switching to Cisco Jabber

We had some issues with the solution so often that we thought we should change

Samson L.

Verified reviewer

Financial Services

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed July 2019

Jabber as a Desk Phone replacement

The Desktop call quality is great but the interface still have rooms for improvement Mobile option is a nice feature but voice quality is unacceptable most of the time (My firm actually disabled this feature at the moment due to the quality issuse

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our firm is gradually rolling out Jabber as a desk phone replacement. Overall the experience is pleasant. Voice quality is good. But the UI can tweaked a bit

Cons:

- We tried Jabber on Mobile (Android app) but the experience was far from perfect. Voice qaulity was really bad even though the network speed was good - There is always confusion if user has multiple of speakers/headphones. while it is changable through the menu options, I think it should show on the main windows so user can see if a wrong one was chosen and can change easily on the fly - To call a number, we simply need to type the number out in the Jabber window. In our firm, we have many old fashion user that would like to see the keypad and initial calls from there. Also, there should be an option to display a keypad whenever a call is made instead of require manual toggle to show the keypad. Some of our users work require them to make many phone call and then use the keypad to select different options after the call is established

Reasons for choosing Cisco Jabber

It's a Cisco products that our firm would like to combine most communication solutions with the same vendor

Heather H.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Jabber

I use Cisco Jabber constantly throughout the day, daily. It is a great tool to communicate with co-workers when you may not be available by phone. It is very user-friendly. I found it easy to add contacts, as well as set up different groups within my contacts. One of the features I really enjoy is that you can open previous one-on-one conversations and look back at what was said.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use Saves one-on-one conversations Easy to do group chats

Cons:

It does not save group conversations after the conversation window has been closed.

Reasons for switching to Cisco Jabber

The company switched from Skype to Cisco Jabber.

Verified

Reviewer

Education Management

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed February 2025

Simple and easy

Easy to find coworkers and call or message them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, high quality communication.

Cons:

Simple feature set, not the most stable, lack of auditing capability.

AARON B.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Jabber Review

It is a very creative and convenient application, great to use daily and very easy to use as well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The caller ID is very innovative and useful in everyday work life. Also the search feature for numbers is very useful

Cons:

Sometimes there is a bit of a delay between phone and application to see who is calling

Maxime B.

Verified reviewer

Machinery

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed March 2025

Simple and convenient tool for remote communication

We mainly use Cisco Jabber as a standalone remote communication tool. It is simple to use and has a lot of configuration settings. It allows you to easily intercept calls or transfer incoming calls to another phone number.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Cisco Jabber is simple yet has a lot of features like Microsoft Office integration.

Cons:

Sometimes the settings don't work anymore like Office add-in or the device for microphone/speaker changes.

Showing 1 - 10 of 1332 Reviews

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