Cytracom 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Cytracom

4.7

(18)

Pricing

Starting at $29.95 per month

About Cytracom

Designed to connect MSPs and customers, Cytracom is a complete UCaaS platform that streamlines business communications by centralizing business messaging & calling in one platform. Cytracom contextualizes business calls by providing system integration with Microsoft, Salesforce, Hubspot, Zendesk, and more.

As a critical component for day-to-day operations, Cytracom provides a fully-featured platform that includes SMS/MMS messaging, visual voicemail system, call queueing, call recording, auto attendants, contact management, and more. Engage customers 24/7 with unlimited calling within the US and Canada. Leverage Cytracom's iOS and Android compatible app for on-the-go access.

Live support is available to provide dedicated assistance for simplifying Cytracom to customers.

Cytracom Screenshots

Cytracom Pricing and Plans

Starting price: $29.95 per month

Free Trial

Free Version

Basic

$29.95

per feature, per month

No plan information available

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Cytracom Features

Popular features found in VoIP
Caller ID
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Contact Management
IVR
Mobile Access
SIP Trunking
Voice Mail
More features of Cytracom
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automatic Call Distribution
Call Center Management
Call Conferencing
Call Queues
Call Reporting
Call Screening
Call Tracking
Call Transfer
Chat/Messaging
Contact Database
CRM
Customizable Reports
Fax Management
File Sharing
Multi-Channel Communication
Multi-User Collaboration
Online Voice Transmission
Queue Management
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
SMS Messaging
Third-Party Integrations
Unified Communications
Voicemail Transcription

Cytracom Integrations

HubSpot CRM

ConnectWise Automate

Cytracom User Reviews

Overall Rating

4.7

Ratings Breakdown

83%

11%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.8

Functionality

4.6

Brian W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Cytracom Desktop App is great for a mobile or remote workforce

The experience has been great. I think we've used support only twice in the last few years for actual issues. The rest was for MACs. Support has been fast, friendly and on point.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The app is easy to use and intuitive. I like that myself and my employees can use the software to "take our phones" anywhere and not have to give out our personal cell numbers.

Cons:

I would like it to provide integration with Zoom/Webex/Video conferencing.

Reasons for choosing Cytracom

The lease for the equipment was included in the monthly cost, not an add-on. The company had a good reputation and sold through the channel only.

Bobby B.

Verified reviewer

Maritime

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

Glad I learned about this company

He’s been excellent and have received tremendous customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of changing settings, such as call routing and grouping. They helped with setup and plug and play phones is terrific with multiple sites.

Cons:

I would say - and this isn’t specifically about this software but all software - the learning curve of navigating the system and functions but it’s just like anything else that’s new.

Reasons for choosing Cytracom

Ring central seemed to be too big of a company that customer service scared me a little. Getting a clear answer on pricing and options was difficult. Comcast just sucks ass for pretty much everything...

Verified

Reviewer

Computer Networking

2-10 employees

Used monthly for free trial

Review source

Reviewed April 2021

Partnership with Cytracom was painful

will not partner again with them

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tried to implement their service to our clients but channel manager was non responsive,despite multiple emails no reply or call from him

Cons:

its built by them on some own platform that i never got any demo

Reasons for choosing Cytracom

better support

Bob G.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed February 2021

Cytracom, support makes all the difference

We have realized better call quality and communication flexibility. We just changed out some equipment and it was good to know that Cytracom supported the new devices fully. Again, it is the tech support and customer support that makes so much difference to our positive user experience. I know my customers will be taken care of in a professional and courteous manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

While the Cytracom product is great, it is the support and install assistance that sets it head and shoulders above the rest. The product quality is feature rich and very good. The people that answer your call and come to support you are the best.

Cons:

Sorry, but I just haven't experienced any downside yet.

Reasons for choosing Cytracom

Price, product quality and the support we received setting up and customizing our system.

Reasons for switching to Cytracom

We were so frustrated with the poor support from Avaya. It shouldn't take weeks to solve a problem. This is our life blood here folks !

Samuel B.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2020

Cytracom is the Best Hosted VoIP service provider for MSPs and Customers

The best VoIP vendor for IT Service providers and customers. Superb local USA based sales, support, and services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything included in low monthly price, phones, service, etc. Super easy to order, setup, deploy, and manage with all Web based configuration and monitoring.

Cons:

So easy anyone can do it. What happed to complex job security?

Reasons for choosing Cytracom

Better service offering. Better support experience. Better billing experience.

Reasons for switching to Cytracom

Ease of configuration, ease of deployment, ease of billing.

Paul L.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2021

Business Voice that Just Works

Working with Cytracom has been an easy choice. The service is top-notch, the support and sales staff are friendly, knowledgable, and work to resolve any issues you have quickly, and the available features and services are beneficial to any business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Incredibly easy to set up, phones come from the company preconfigured for a plug-and-play experience. The mobile app and desktop app make it easy to stay connected even away from the office. The new Chrome plugin provides click-to-call support on any webpage or system, which is a huge benefit. The call quality is clear and some of the best I have experiences with a VoIP system. The dashboard for managing the PBX is easy to use, even for non-technical people. The support with Cytracom is fantastic, with issues being resolved quickly.

Cons:

I would like to see more integrations with RMM and CRM platforms. The company has a great HubSpot integration, but not everyone uses that product. More phone plan options, especially for areas that do not require a dedicated extension with mailbox and services would be appreciated.

Reasons for switching to Cytracom

Support, ease of use, hardware included, didn't have to manage my own server.

Art D.

Verified reviewer

Security and Investigations

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2021

Even an alarm guy can use it

Using the service myself has allowed me to shunt a good deal of my less urgent phone calls to voice mail and completely eliminate the automated telemarketer calls. Because my business is 24/7 I desperately needed a way to filter phone traffic that didn't include an answering service. I also can't say enough good things about the support I and my clients receive from Cytracom from support out of Texas. Their partner program is the only way I would have ever offered VOIP to my clients!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Because it's cloud managed and integral with a remote service I can troubleshoot and manage my client's services remotely, with notifications of failures being delivered to me even if the client's network or power fails. Without these features my clients would have to call me to alert me of problems and then wait until I can schedule an appointment to restore service. Security and communication are not luxury items for my clients, so I need to keep down time to an absolute minimum; this software allows me to deliver reliable services to my clients.

Cons:

The main and plain make the phone ring configurations are a walk in the park. Getting into the more complex configurations can be more challenging especially if you're not coming to this from the telecommunications industry and familiar with concepts and terminology. Is having too many options a con for a particular software? That's the best I can offer as something I don't like about the software. Fortunately there's plenty of support from live techs based in CONUS to assist even a noob like me.

Reasons for choosing Cytracom

Verizon wanted a multiple year contract, Cytracom was willing to earn my business every month. When a company is confident enough that you'll stay from month to month that's a good indication they won't treat you poorly. Magic Jack had already burned me in previous years by billing me extra for a vanity number that support couldn't explain what was spelled out in the number.

Reasons for switching to Cytracom

Magic Jack didn't offer the features I needed, and their support was abysmal. I'd been a client theirs for over a decade, but they couldn't resist making porting out my telephone number unnecessarily difficult. I wound up having to pay for an additional year's service in so I didn't lose my main business telephone number because they hindered the port.

David L.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

Great Product, Service, & Support

Overall our experience has been great. They really do listen to their users and they have actively been implementing feature requests to help make the product even better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the integrations they have with the software platforms we use. I can get caller information to pull from our application right when a call come in from a client. We are quickly able to see any relevant information we might need.

Cons:

When we first started using Cytracom the apps did have some issues with notifications, especially the mobile app. I do give props to them though as they have listened to their customers and they have been working to fix these issues.

Reasons for choosing Cytracom

They are fully US based and are very responsive and also had direct integration with our main application.

Reasons for switching to Cytracom

Needed a company that was US based and could easily help out with any account or technical issues without having to jump through hoops just to get support.

Brian A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

Put's the power back in the hands of the client

100% great. They treat us as if we are their only client, even though we are pretty small.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The client has complete control over their PBX, if they want it. Or they can have Support handle it, or their MSP handle it, or any mix of the 3. Pricing the product for the client could not be simpler, basically point and click. Online training videos.

Cons:

They are pretty rigid on pricing. Sometimes a tough sell against some of the big national providers. Wireless handsets in need of a major update.

Reasons for choosing Cytracom

Cytracom really embodies "KISS". This is good for us as a provider as well as for the end user.

Tom K.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed February 2021

Cytracom

Cytracom has helped my build recurring monthly revenue. The fact that they are channel only puts my mind at ease that they will not "steal" my customers like some other channel programs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use and administration. The feature set that Cytracom offers is greatly beneficial to my business and how I use my phones

Cons:

So far I don't have a least favorite feature

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