iPlum 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

iPlum

5.0

(2)

Pricing

Starting at $8.99 per month

About iPlum

iPlum is a business communication software that provides a separate phone line with secure messaging, calling, voicemail, phone tree and call routing features. iPlum is a mobile VoIP application that helps businesses receive and manage calls using the internet or phone’s voice network. It enables organizations to respond to customer queries via text or voice calls during business hours and redirect them to voicemail during non-business hours.

iPlum includes a centralized dashboard, which allows administrators to add, remove and manage new users/profiles and handle permissions to provide role-based access to resources. It offers a host of features such as HIPAA and HITECH compliance, number porting, fax management, call transfer, automated text messages and more. Additionally, teams can record and store incoming and outgoing calls for future reference.

iPlum supports integrations with various third-party applications via REST APIs. It is available on monthly and annual subscriptions and support provided via email, FAQs, and other online measures.

iPlum Screenshots

iPlum Pricing and Plans

Starting price: $8.99 per month

Free Trial

Free Version

Unlimited Plan

$8.99

per user, per month

No plan information available

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iPlum Features

Popular features found in VoIP
Caller ID
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Contact Management
IVR
Mobile Access
SIP Trunking
Voice Mail
More features of iPlum
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Auto-Dialer
Automated Attendant
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Integration
Call Center Management
Call Conferencing
Call Disposition
Caller Profiles
Call List Management
Call Logging
Call Queues
Call Reporting
Call Scheduling
Call Scoring
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Call Whispering
Campaign Analytics
Campaign Management
Campaign Specific Caller ID
Chatbot
Chat/Messaging
Collaboration Tools
Communication Management
Conferencing
Contact Database
Conversion Tracking
CRM
Customer Database
Customer History
Customizable Caller ID
Customizable Reports
Dashboard
Data Import/Export
Electronic Faxes
Email Management
Employee Directory
Event Triggered Actions
Fax Management
FCC Compliance
File Sharing
File Transfer
For Cloud Phone Systems
FTC Compliance
Group Messaging
Inbound Call Center
Integrations Management
Interaction Tracking
Keyword Tracking
Lead Capture
Lead Generation
Lead Management
Lead Qualification
List Management
Live Chat
Manual Dialer
Meeting Management
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Multiple User Accounts
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Pre-recorded Messages
Preview Dialer
Progressive Dialer
Purchasing & Receiving
Quality Management
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting/Analytics
Reporting & Statistics
Ring Groups
ROI Tracking
Role-Based Permissions
Scheduled Recording
Screen Sharing
Single Sign On
SMS Messaging
Social Media Integration
Spam Blocker
SSL Security
Survey/Poll Management
Surveys & Feedback
Task Management
Text to Speech
Third-Party Integrations
Trend Analysis
Two-Way Audio & Video
Unified Communications
Video Call Recording
Video Conferencing
Virtual Backgrounds
Virtual Call Center
Virtual Extensions
Virtual Voicemail
Voice Customization
Voicemail Transcription
VoIP
VoIP Connection
Workflow Management
Workforce Management

iPlum User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Have you used iPlum and would like to share your experience with others?

Rebecca N.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 6 months

Review source

Reviewed August 2022

Great HIPAA-Compliant Option for Small Practices

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate iPlum taking HIPAA-compliance and BAA's seriously. I was able to meet my need for a business number and secure text options without having a carry a second cell phone with me. It is a simple app. I was not looking for something complex and did not want to pay a lot of money. iPlum was the best option for me.

Cons:

I wish I could have fax capability with this service. I also wish I could port an existing number from a competitor (FreedomVoice) because that company will not execute a BAA and I do not want to lose a number I have had for almost 20 years.

Reasons for switching to iPlum

For HIPAA compliance.

Nidhi G.

Verified reviewer

Research

11-50 employees

Used daily for less than 12 months

Reviewed June 2024

HIPAA-compliant calling & texting for clinical research

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For several months, we have been using iPlum at our clinical research group to easily call and text patients. Before we heard about iPlum, it was hard to reach our patients. We couldn’t text them on our phones because of HIPAA compliance requirements. Once we started using iPlum, we could conveniently communicate with them while keeping their privacy too. The patients have been able to respond quickly as well, which speeds up our work.

Cons:

I wish I could add multiple iPlum numbers on one phone. That would be pretty helpful.

Showing 1 - 2 of 2 Reviews