Reachify 2026: Benefits, Features & Pricing

Wondering if Reachify is right for your organization?

Our Unified Communications Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Reachify

4.7

(21)

Pricing

Starting at $89.00 per month

About Reachify

Reachify is a restaurant phone technology solution. It offers call deflection, automation, text messaging and more to allow restaurant customers to quickly and easily get what they need, when they need it, without delays. How it works: 1) The customer calls in. 2) They receive a short self-serve menu with options. 3) They select an option, and they receive a text message with a URL or other assistance right to the phone in their hand. No searching for links, no fumbling with websites - they get exactly what they want immediately.

Reachify Screenshots

Reachify Pricing and Plans

Starting price: $89.00 per month

Free Trial

Free Version

Basic

$89.00

flat rate, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Reachify Features

Popular features found in Unified Communications
Call Recording
Call Routing
Contact Management
File Sharing
Mobile Access
Reporting & Statistics
Screen Sharing
SMS Messaging
Task Management
Two-Way Audio & Video
Voice Mail
More features of Reachify
Activity Dashboard
Chat/Messaging
Fax Management
Multi-User Collaboration

Reachify User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

24%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.6

Functionality

4.4

Soto A.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2024

Helps missed calls

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that someone can leave a message and use the menu tree when calling. I like that it avoids using Verizon and such. I like that people can text us.

Cons:

No mobile app. No text alerts if someone left a message. Must rely on looking at an email to see if someone left a message or text. Website sometimes acts strange.

Reasons for choosing Reachify

Offered better price and seemed to be a simple website.

Earl W.

Verified reviewer

Entertainment

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2024

Love Reachify - Replaced AT&T in 6 locations

Great customer service, the support team is great. We liked it so much we have replaced att in 6 of our locations and will be doing the same in another 2 this year.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The phone tree system - easy to use and set up. Very customizable and the option to send your customer info or a link to a website is a game changer with automation. Saves my staff dozens of calls a day on busy days. Pushes customers to order online which they end up liking better anyway and as a HUGE bonus it stops 99% of robo telemarketers. Who doesn't love that? It also saved me THOUSANDS of $$ over AT&T per year across all the locations we use it at.

Cons:

If you have a hidden menu option - say you have a press 7 to get through your phone tree that isn't listed in the menu but your staff uses it to bypass the menu even if your closed - you lose that hidden option every time you change the menu online. You have to email their support team to add it back in. This is a specific thing to me and they are QUICK to get it added in but it's frustrating and always makes me think before I make changes to the tree.

Vendor Response

Thanks for your feedback! We're glad you're getting positive results from Reachify. Your comments have been passed along to our product team for future development.

Replied January 2024

Anthony H.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

Immature Tech, Switching to a mature provider

Cool Customer Service. Product needs to mature (call answering/routing service)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

cheap, easy to set up. straight forward features

Cons:

Not sophisticated as competitors. Poor analytics, lack of features

Reasons for choosing Reachify

cheap, easy to set up. switching to competitors after this month

Vendor Response

Thank you for your feedback, Anthony. We have passed along your comments to our development team for future work. Reachify has a lot of good, innovative changes on the horizon - we hope you'll give us another chance!

Replied January 2024

Laura J.

Verified reviewer

Restaurants

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2022

Greatly reduces call in orders during peak times of the day.

The customer service team is outstanding. They have been very patient with me and my requests on the menu set up until I was completely satisfied.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The greatest challenge we have during our busiest times of the day is the long lines at the register that are continually interrupted by call-in phone orders. Using Reachify's service, we have provided for a solution that call in orders or other reasons for customers to call the cafe can be handled by a text response to the caller. The caller selects the reason for their call through a menu option. Their selection will result in a text answer or a rerouting to the place they are trying to call (IE: third-party delivery providers). This has reduced in cafe complaints from customers waiting in line and being frustrated by callers getting their orders in prior to themselves who are physically waiting in line.

Cons:

Not being able to program the menus directly. When a change takes place per my request it has to go through Reachify and then it goes live without the ability to test or read through the verbiage first. It does require monitoring once activated and with several cafes using it, it's not a desirable use of my time.

Vendor Response

Thanks for your feedback! We're glad you're getting positive results from Reachify. Your comments have been passed along to our product team for future development.

Replied August 2022

Tanner L.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2024

Great Technology & Better Customer Service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reachify helped us to eliminate the issue of our phones constantly ringing without enough staff to give dedicated attention to customers who were calling. Rather than lose those customers, we now mostly convert them into a much more efficient online ordering portal. We have also been very happy with the support team at Reachify over the years!

Cons:

I can't really say there is much we do not like about Reachify.

Reasons for choosing Reachify

I ultimately chose Reachify initially for the value they seemed to offer for the technology they provide.

Vendor Response

Thank you for your feedback! We're glad you're enjoying Reachify!

Replied February 2024

Jason D.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2022

Keeps my team members off the phone and tending to guests!

Reachify works wonderfully to keep our restaurant team members off the phone and engaged with guests in the restaurant. Autonomous administration features need to be improved upon.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We implemented the Reachify service as a solution to keep our restaurant team members off the phone and focused on tending to guests in the stores. It works extremely well in this capacity!

Cons:

The administrative dashboard lacks navigational clarity and standard features to support autonomous management of the service. Creating new or changing existing call tree information needs to be manually submitted to customer service. As does, adding/removing additional users and the ability to delegate permissions.

Vendor Response

Thanks for your feedback! Your comments have been passed along to our product team. Some of your suggestions happened to already be under way from other customer feedback collected. We believe you will be excited to see what's to come!

Replied August 2022

Luis B.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2024

Fair price, amazing customer service

Fair price, good customer service and is currently working for everything that I need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First of all customer service always being amazing whenever I needed. Secondly having the tool that redirects calls to give more instructions for customers save us a lot of time.

Cons:

Honestly don’t have anything specific in mind.

Vendor Response

Thank you for your feedback - we are glad Reachify is helping your business!

Replied January 2024

Thomas V.

Verified reviewer

Fund-Raising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2024

Great partnership for the present and future

Great from day one improved and added to the value, customer service and efficiency

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service , reducing errors, visibility and cost reduction

Cons:

Can’t name one element from the beginning to today

Vendor Response

Thanks for your feedback - we're glad Reachify is helping reduce your phone time! Do let us know if there's anything that can make your experience even better!

Replied January 2024

Katie C.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2024

Our Reachify Experience

It eases the time our employees have to spend answering the phones and pushes customers to our online ordering

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the customer service and all the employees that helped set up were very friendly and helpful

Cons:

I was sold on an option to see the callers who order and times to be able to send out specials to specific customers who call at certain times only to find out that is an option that is being worked on and not really available

Vendor Response

Thank you for your feedback! Your comments have been passed along to our customer success and development teams for review.

Replied February 2024

Steven M.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

Zaxby’s 5*

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use & easy to set up & great functionality to route customers

Cons:

Sometimes attempting the edit the call scripting doesn’t save

Vendor Response

Thank you for your feedback - we are glad Reachify is helping your business! Your comments about call editing have been passed along to our development team.

Replied January 2024

Showing 1 - 10 of 21 Reviews

See All Reviews