ReadyTalk Software


 

ReadyTalk is a unified communications service provider that offers audio, video, and web conferencing solutions. The software provides standard audio conferencing via Voice over Internet Protocol (VoIP). Video calling enables users to have a one-to-one meeting with the clients and share their screen.

ReadyTalk provides business phone system like desk phones and conference room phones to support video and audio calling. The application allows users to start a video call on a conference room phone and continue the call on a mobile or tablet. The phone system provides a recording option for users to record their webinars for training and marketing programs.

ReadyTalk’s Web and video conferencing services are bundled into an online meeting plan. Audio conferencing is available both as an application within applications’ web conferencing suite and as a standalone service, priced on a per-minute basis. The software is available for a limited period free trial.

 

ReadyTalk - Home
 
  • ReadyTalk - Home
    Home
  • ReadyTalk - Video conferencing
    Video conferencing
  • ReadyTalk - Web conferencing controls
    Web conferencing controls
  • ReadyTalk - Slideshow presentation
    Slideshow presentation
  • ReadyTalk - Reporting module
    Reporting module
  • ReadyTalk - Mobile user interface
    Mobile user interface
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

52 Reviews of ReadyTalk

 

Start your review of ReadyTalk

Click to start
http://www.softwareadvice.com/voip/readytalk-review/
Software Advice Reviews (12)
More Reviews (40)

Showing 1-12 of 12

Nicole from Swift Solutions
Specialty: Hospitality
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great for it's purpose

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I only use ready talk to schedule conference calls, but it is simple to enter the information and it pre-populates a Outlook Calendar Invite for me to send, which is great.

 
 

Shelby Knops from Marketing
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

ReadyTalk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great Marketo integration, easy to use, very functional product.

Pros

Better than many of the other offerings out there.

Cons

Audio operators are outsourced .

Advice to Others

Give them a try!

 
 

Lyla from JazzHR
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

ReadyTalk is cumbersome and lacking in basic features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was handed ReadyTalk as someone else transitioned off our team and purchased it. I have been extremely disappointed with ReadyTalk compared to our old system, GoToWebinar. We use Hubspot and I spend 30 minutes or more setting up the integration and emails each time, where as with GotoWebinar, it was just a click of a button. They don't allow for recurring meetings which is insane. We can't use ReadyTalk for our weekly live trainings, so we have had to switch our entire training model. I am really disappointed with the user interface as well, it feels like it was written in a programming class in the 90s. We pay just as much for ReadyTalk as we did for GoToWebinar and GTW is a vastly superior product.

I don't like the operator assisted features, and I was told by the person who trained us that this is our only option if we have a lot of attendees. GTW was very simple, you just pick whether you want to dial in or use your computer audio. No attendees ever had any difficulty understanding, where as in ReadyTalk, we have lots of sound complaints.

They also charge you if you leave recordings on their server and do not delete them. I find this pretty obnoxious.

Advice to Others

No webinar software is very good in my opinion, but steer clear of ReadyTalk. I would go for GTW even though they have their own quirks and issues.

 
 

Alex from Result Group
Specialty: Other

November 2015

November 2015

works well and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Simple to use, simple for customers to use, haven't filled it with load of unnecessary bells and whistles.

Likes Least

Its too easy to restart a 2nd meeting and kick my self out of the first i'm hosting. especially when on a slow connection and impatience gets the better of me, surely you can tell it's the same user fro the same IP and at least wanr adn ask to continue or just prevent?

Recommendations

make sure it does the key things you actually need before worrying about nice to haves.

 
 

Chia from Marketo
Specialty: Other

November 2015

November 2015

Great! Very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I'm new to the product and I love that it can sync with Marketo, automatically record registrants, and allow us to edit recordings afterwards. I also like the fact that we can flag questions and mark them as answered -- this makes it easier for our speakers to see the questions in the questions window and answer them easily.

Likes Least

I wish I could reschedule a meeting directly through the product instead of having to email them to request a change in date/time.

Recommendations

Make sure it meets your needs and can integrate with your systems.

 
 

Clare from Result Group Inc
Specialty: Professional Services

October 2015

October 2015

Integrated part of my day

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Its simple for my customers and prospects to use which is key, I don't want them to start my training or presentation feeling frustrated because of technical issues or complicated web ex instructions. It works internationally, it integrates to my calendar to make sending out invites simple, and the function within it are easy. Recording and play back is quick.

As for ReadyTalk great service, innovative and always coming up with new ideas to improve the product making it easier to access. But also go a step further and provide great advice on using the tools and presentations.

Likes Least

Can't think of anything that the product is missing or any issues I've had with the vendor. For the last few years of using it I've had no bad experiences.

Recommendations

Don't just consider your needs its really important to think about the experience of the people you are presenting or utilizing ready. This is were you'll really see a difference between products out there.

 
 

Amy from Pearson Clinical Assessment
Specialty: Professional Services

October 2015

October 2015

ReadyTalk gets the job done!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

When we were new users, we loved the customer support that Ready Talk provided. Now, we're pretty much "pros," so we don't need to lean on them as much. However, we have always felt that we have a partner that is interested in our success; we're not just a number. The technology is reliable, with multiple options to create engagement for our participants - these things are critical to us!

Likes Least

There are a few features that we wish were offered- most notably, the ability to see your speaking notes within the system as a presenter.

Recommendations

Ask how groups of various sizes are handled. We found a prior solution to work well for smaller groups. However, we experienced many obstacles when trying to use it with larger audiences (i.e., over 150). ReadyTalk provided a cost-effective, and more professional experience overall, especially for our frequent large audiences.

 
 

Michelle from Visier Solutions
Specialty: Other

October 2015

October 2015

ReadyTalk Rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I loved that this product integrated with HubSpot, making all of my webinar automation seamless and easy. It was also nice to have different options for webinar styles - either the broadcast audio where the presenters don't need to worry about ensuring audience members are muted or the standard version that allowed for web conferencing to take place.

The customer service is awesome, the account managers are great, and the live webinar support team are the best. Ensuring that we had everything we needed to go ahead with the webinar was top priority, and all recording and report functionality was ready within a very reasonable, short time after the live webinar ended.

Likes Least

There were a couple of buggy elements in the dashboard for archiving the webinars that were complete and much older. Despite being archived, many of them would end up remaining in the dashboard, showing an error when attempting to archive again (this was over a year ago when I experienced this, so apologies if it has since been fixed!).

Recommendations

Determine what your needs are in regards to the webinar when choosing a software platform to assist you. ReadyTalk is perfect for the smaller webinars (~200 attendees) and conferences, and extremely user friendly - even with zero experience in the platform. ReadyTalk integrates with a number of automation software platforms as well, and in an easy manner, so there is no huge effort required to connect them to products like HubSpot or Marketo.

 
 

Alea from Denver Metro SBDC
Specialty: Professional Services

October 2015

October 2015

Amazing Customer Service and High-Quality Product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ReadyTalk helped my organization deliver high-quality training webinars to small business owners around the country. We have expanded our reach from local to global, developed new connections and increased our webinar attendance numbers significantly using ReadyTalk. What I liked best was the quality of the product and the customer service. ReadyTalk has the most amazing staff.

Likes Least

Compared to other webinar platforms, ReadyTalk's pricing is a bit high. I was surprised by the first bill I received because there were fees other than the monthly flat rate (i.e. cost per phone line).

Recommendations

Research your options. Know what you need in a conferencing service and evaluate factors that matter most to you, like price, quality and customer service.

 
 

Alaina from LexisNexis
Specialty: Legal

October 2015

October 2015

Simply Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Simply the ease of use. It is a very easy system for moderators and presenters alike to use. On top of a top notch sales, support, and account management teams who will bend over backwards to help you be successful. In addition, they have a fairly strong integration with Eloqua and other marketing automation platforms, which helps automate your sends.
The backend easily allows you to access your reports and recordings. Allowing easy access to pull the recordings off the web (in the correct format) or leave them hosted there. With the addition of the speaker room this year, it has helped ease the anxiety of new presenters. It now allows them to chat with the moderator before the call without the participants hearing.

Likes Least

Ready Talk is consistently pushing out new fixes and functionality. Everything I haven’t liked in my 3 plus year of using the software has been fixed. I am currently a very happy customer.

Recommendations

Our business problem is similar to most- how do we drive more qualified leads into the funnel.
With a webinar solution that would hold our hand when necessary to ensure a quality result and integrate with our marketing automation platform to ensure that we are tracking results and executing follow-up campaigns appropriately. ReadyTalk was our answer.

It has allows us to continually drive more qualified MQL and SQL through our webinars. While remaining simple and easy to use for everyone involved.

 
 

Eric from UTC
Specialty: Nonprofit

October 2015

October 2015

ReadyTalk is a Great Complement of Software and Support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ReadyTalk is easy to use. Attendees do not need to download any software to join the webinar. The webinar chairperson downloads the needed software once. It is easy to make other users co-presenters; even with very restrictive systems, literally everyone has been able to download the required software.
The tools are easy to manage, intuitive and fit the requirements of webinar presentations.
ReadyTalk is continually improving the platform and is requesting and implementing user feedback.
Customer support and account management support is very responsive and knowledgeable.

Likes Least

There was no existing integration with our CRM system. That could of course just as well be something not to like about the CRM system. ReadyTalk offers an API to facilitate the integration.

Recommendations

Look a little deeper than just the initial pitch of how many people you can host for how many dollars a month. What are the rates for toll/toll-free/IP call; what are the international rates, how much do they charge for storage of webinars recordings (if that is something you need). What formats do they offer for webinar download? Do they offer conferencing options? Most of all, how personalized is the customer support and account management? With ReadyTalk I have been able to fix problems that occurred during a webinar within minutes before the audience even noticed anything. That's powerful and not easy to replicate.

 
 

Suzanne from ePlantSource
Specialty: Other

October 2015

October 2015

Great experience with ReadyTalk

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ePlantSource has been a customer of ReadyTalk since April of 2014 and I highly recommend them as a service provider for your web, audio and video conferencing needs. We originally worked with GoToMeeting and found that a majority of our meetings were getting started late due to participant difficulties in getting the GoTo software launched. Our team greatly appreciates the ease of joining a ReadyTalk conference. I have also integrated our account with my marketing automation tools (HubSpot) and have found that integration to really help in my promotion efforts with our webinars.

Likes Least

I honestly haven't encountered any negative experiences.

Recommendations

Make sure that you are ready to use it when you start the free trial so that you get the most out of it and it doesn't just sit there for 30 days without really taking the opportunity to test it out.

 
 
 
Showing 1-20 of 40

Krista from Health eCareers

February 2017

February 2017

Customer Service Team Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My last company used ReadyTalk as our conference calling software, and it was mostly an okay system. It was a little higher learning curve than other calling software I have used and the interface could use an update, but the customer support team was always great and willing to come out to the office and do training or update us on new features.

Source: Capterra
 

Debbie from Pulmonary Hypertension Association

January 2017

January 2017

ReadyTalk is great!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

My organization used ReadyTalk for many years and their webinar services is easy to use and full of tools for interactivity for an engaged audience participation. From a chairperson/admin perspective, this service is just terrific and everyone on my staff had no problem using it.

Source: Capterra
 

Kristy from PYCO Digital
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

It is good enough for me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The most feature that I love when using this soft is the Outlook plug-in so that I never miss any invites. It's also very easy to launch your meeting via the plug-in. Simple to set up.

But it may be your nightmare if there are a lot of graphics and videos.

Pros

Simple to set up and easy to use.

Cons

Too slow to load the media files.

Source: Capterra
 

Erin from Washington Business Alliance
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Best way to effectively communicate for your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ReadyTalk is the catch-all for business conferencing needs. I use the teleconference function primarily but webinar functions are effective, current, and easy-to-use. Customer service is immaculate.

Pros

Clear calls, easy-to-use but still elaborate video conferencing functions and webinar tools.

Cons

None

Source: Capterra
 

Jeff from RubinBrown LLP

November 2016

November 2016

New to ReadyTalk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was straight forward for users that have used similar conferencing tools. But for new users with the big green Call Me and Join meeting button it can be confusing if they do not have a 10-digit phone number and just a 4 digit extension in a conference room. The call in and join meeting links are hidden in comparison to the green Call Me and Join button.

Pros

Clean interface

Cons

For newbies it can be had to determine join in options.

Source: Capterra
 

Sarah from StayWell

November 2016

November 2016

Ready talk is easy to use and keeps conference calls efficient!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One time my phone lost reception during a meeting I was leading and it ended the call with the rest of the team. That was great and we all knew to call back into the meeting.

Pros

Keeps a conference call efficient and organized!

Cons

Maybe change the background music...

Source: Capterra
 

Monica from Group 1 Automotive

November 2016

November 2016

ReadyTalk Works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ReadyTalk makes my webinar life so easy and most importantly it works consistently. We have lots of users on when we do a call/webinar and it always performs perfectly.

Source: Capterra
 

Jenel from neighborworks
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I enjoy ready talk. You can hear well, it is easy to use, and signing in is easy! The customer service is always exceptional.

Pros

Easy to use

Cons

Sometimes you can't hear, but I don't think that is all ready talks fault

Advice to Others

not at this time

Source: Capterra
 

karen from Haynes International

November 2016

November 2016

User Friendly ReadyTalk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ReadyTalk is easy to use which is very important when the individuals you want to reach have various technology comfort levels and are across the country. I also like the report they provide with information on who was on line and how long they were on the line.

Source: Capterra
 

Karen from Association on Aging in NY

November 2016

November 2016

Ready Talk review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I always use Ready Talk for conference calls because I can count on it to work perfectly every time. My free call service disapoints. Ready Talk never does.

Source: Capterra
 

Brendon from ROInnovation

November 2016

November 2016

Love the Ready Talk Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Most web conferencing software is basically the same.
What puts ready talk ahead of the competition is the People.
Always responsive, always helpful, always knowledgeable.

Source: Capterra
 

Corey from Pinnacle Wireless

November 2016

November 2016

as advertised

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ready Talk has worked flawlessly for my conferencing needs. No complaints. I would recommend this for anyone looking for a quality conference solution.

Source: Capterra
 

Damon from DCP Midstream
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Good for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have only had 1 technical issue. Love the mobile app that calls you real quick when you have meeting.

Source: Capterra
 

Reverie from Velocify
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

ReadyTalk is AWESOME!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I requested a demo from ReadyTalk after having a bad experience with ON24 and they won my heart. Features & functionality fit my needs for the most part, and anything else I requested was either already in the roadmap, or passed along to the product team to consider/look into. I feel like customer support says a lot about a company and the customer support at ReadyTalk has been amazing from day 1. I love the platform and think ReadyTalk is heading in the right direction.

Pros

Reliability, different features/functions I hadn't seen in other platforms like ON24, GTM, BrightTalk, etc.

Cons

Some missing features (minor not need-to-have) that I've had with another platform: being able to record slide by slide for pre-recording, and flexibility in terms of changing messaging/verbiage in automated emails through ReadyTalk.

Source: Capterra
 

Maria from HomeAdvisor
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

Easy to use, reliable and fast

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Love Readytalk functions like chat, recording & ability to *not* share screen, just slides.

If you can, please add the feature to use only one log-in (our users get confused by having to join both the web, and then to dial in)

Pros

easy
reliable
fun

Cons

couple minor tweaks (have to download software everytime to start)
different log-in - web + phone

Advice to Others

love the ability to drop slides in the ReadyTalk, to avoid having to share everything else that's on my screen!

Source: Capterra
 

Wyatt from TIBCO

October 2016

October 2016

Everything you need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Some aspects of the platform require weird workarounds, and the UI is often overcluttered, but ultimately all of the features needed are there.

Source: Capterra
 

dion from Maximus, Inc.

October 2016

October 2016

Good resource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've had a good time using this to stay in touch with my remote workers. We use it daily and I can even share my desktop when trying to show staff different things on the computer that they are not understanding verbally.

Source: Capterra
 

Brandon from SchoolDude
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Overall great conferencing software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use the software daily for my primary job function. We love that it gives us the capability to load slides in addition to showing an application to the client. We are serving around 7k schools around the world. I would say it has been instrumental in allowing us to reduce our overall travel budget by givings us a virtual platform to walk a client/potential client through

Pros

Slides and Application sharing

Cons

We have had issues with calls dropping if I am using the desktop plugin

Source: Capterra
 

Kate from Patient Care
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything is always smooth as silk!!!! The customer service is great. You'll love using this tool.

Pros

Easy

Cons

I don't have issues

Source: Capterra
 

Susan from REALeResearch
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Makes International Conferences Easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Speaking with respondents for interviews internationally can be challenging, with respondents missing the call, not being able to figure out how to call in, etc. With ReadyTalk, the appointment can be set up, save in your Outlook calendar, sent to clients and the respondent (who you call)), the call made, with an operator available to assist with international dialing, chat available for clients and also very easy recording and storage of recordings. Simple!

Pros

Ease of Int'l calling

Cons

Wish I could save a video recording of Picture in Picture respondents' web cam (multiple at once if possible) AND the screen sharing.

Advice to Others

Just the above!

Source: Capterra