OpenGov Enterprise Asset Management 2026: Benefits, Features & Pricing

Cartegraph continues to improve their mobile and web-based software based on community feedback, and their support is top notch.

Cartegraph is GIS integrated, but not as GIS-centric as it could be. Storing more of the data directly in GIS and enabling collection and manipulation from the GIS side would be a useful improvement.

Cartegraph staff is very responsive to users need for enhancements. Product is getting better and better (though the pace of change can seem overwhelming sometimes especially with the switch to the new UI).

Documentation of product needs to be revamped. Need to include common process steps or wizards with videos that are searchable, like search for "How to add a lookup field to an asset" and result with process like "structure manager add lookup, add lookup table, add field to layout" with a video showing the process.

The Classic version of the software webpage is relatively easy to teach to new users. The software generally does what it's designed to do.

The app(s) situation is atrocious. We started with CG 5 years ago and in that time we've had to learn 3 different apps: Cartegraph for Ipad, Cartegraph One, and now Cartegraph Asset Mangement. Each app was significantly different from one another and this necessitated pulling everyone in from the field for hour + long training sessions. Not only that, but the latest app CAM, is constantly undergoing renovations such that with every update, buttons are moved around, and (for field crew) superfluous additions crowd the screen. This latest app is touted to be used on a cell phone but there is so much happening on the screen, it's very difficult for new users to grasp what's occurring (and we use ipads). Supervisors in my town do not want me to teach the app anymore because of the updates and the need to pause field work to do additional training. We have a lot of non-native English speakers working with us and on top of the language barrier, the updates and nested functions are a real blow to productivity. On top of that, I was told the classic version we are using is going away in 2026. So that will require even more training. Also CG is only a mid-level partner with ESRI so some simple GIS functionality like Snapping, labeling and symbology isn't available. When I collect data, I have to go back and "clean it up". Snap signs to street lights, etc or signs to poles. And I can't see existing features when I'm creating a new one to make sure I'm putting it in the same location. Additionally, I've been asking for some small modifications of the original software since adoption and those ideas have been placed in "future consideration" permanently. The Ideas Portal that CG touts is where ideas go to die; it's a webpage for you to feel like you are contributing to the betterment of their software. They are taking the functionality of the classic software and replicating it in the app so all new "updates" are just features that were available on the original software. 99.9% of the people in the field do not need all the functionality available. They want to enter their time and go home. I realize software changes regularly (See ArcGIS Pro and the iOS photos app). But most of my public works people are not software nerds. They need consistency. I would recommend a different AM software that's more mature. You'd think that because CG is 20+ years old, they would be "mature" but when OpenGov acquired CG, they prioritized rolling CG up into their existing software rather than think about the end user.

Classic UI, how customizable and editable it is, layouts, map functionality and integration with ESRI, other integrations, automations, etc.

Would've been a 10 recommendation and 5 stars for Cartegraph if it wasn't for hearing that Classic UI is going away. I think getting rid of Classic is going to be an issue for a lot of municipalities.

The ability to see our assets and tasks on the map and our equipment usage.

Not being able to change an asset on a task if an employee has assigned the task to the incorrect asset. Also, just the changes that are being made to the app have been a lot and we wish they would have been done all at once and then pushed out to the app. Our staff has had difficulty keeping up with all the changes and some functions are not available as the app is being rebuilt.

Cartegraph OMS is easily one of the most user friendly CMMS/Service request/work order systems on the market. The fact that it so cleanly integrates with your GIS data is a huge plus. The Cartegraph One app is easy to use in the field and now allows for offline editing where cell coverage is spotty. The support staff are very helpful and really care about solving your problems. Overall Cartegraph is a great company to work with and they have a system that's easy to administer, configure and integrate with other systems.

If you're looking for a system to meet all of your asset management needs, and work mostly with vertical assets in a 3D environment, you may not find everything you're looking for. There is a new integration that improves management of vertical assets, but it's not out of the box.

Part of what drove us to select Cartegraph initially was its ease of use for field staff. Success with asset management starts with good data in the field, and only with that clean data, can admin successfully evaluate programs and changes. Cartegraph was always supportive, and the customer service is top notch. Now that we've been up and running for several years, the automations are proving extremely valuable as our next steps in the software environment.

Cartegraph can be tailored to any process that you have. But this also means that you're going to want to assign a lead admin to keep on top of consistency of approach throughout multiple departments. This is probably true of any asset management software, it won't run itself.

I like that Cartegraph is a web-based software that does not require the need to set up or maintain a database in the backend.

The automations are not easy to use for someone who may not have experience with programming language.

I like the automation and custom reporting this software provided out of the box.

I do not dislike anything about this software.

Its fairly intuitive and has a lot of great features. The ability to locate all of our assets and not only see the history of maintenance/construction on them is huge. And it is very handy to have all the information on every asset we have at your disposal whenever you need it.

One thing I dislike is that it is constantly changing... While I do appreciate that you recognize and realize user feedback, it seems like every time I figure out how to use the new features of a particular release/version, a new release comes out and things change. I wish that was minimized. I was somewhat dissatisfied with the help features at first... as a beginner user of Cartegraph, I found the articles contained alot of language and terminology that I didnt understand. It was as if a seasoned power user had written the help articles and some of them were just too complex to understand. I feel like that is being remedied now though with the onboarding features and expanded video library.