What is Confluence best for?

Confluence is designed to provide a single source of truth (SSoT) workspace for project teams to share meeting notes and project updates. It enhances communication and collaboration between team members through file sharing, knowledge management, and task assignment and monitoring.

Is Confluence a CRM tool?

No, Confluence is not a dedicated CRM tool. However, when properly integrated with CRM applications, Confluence can augment a CRM system. For example, Atlassian, the developer of Confluence, has a native CRM for Confluence. Optionally, linking a JIRA project with a Confluence workplace essentially creates a CRM system.

Is Confluence free to use?

Confluence has a forever-free version for teams of up to 10 users. However, the free version limits users from customizing permissions. For teams of 11 and up, you'd have to subscribe to either the Standard, Premium, or Enterprise plan. These plans are billed per user, per month.

Is Confluence an agile tool?

While Confluence has many characteristics of an agile tool, it does not meet every requirement. Therefore, many feel that Confluence should be integrated with another tool, such as JIRA, Asana, Trello, or Monday.com, to create a more agile environment.

Updated March 25, 2025 at 11:32 AM

Confluence 2026: Benefits, Features & Pricing

Written by Sabrina Khoulalène

Content Analyst

Edited by Parul Sharma

Editor

Wondering if Confluence is right for your organization?

Our Knowledge Management Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Confluence

4.5

(3653)

Pros:

Team collaboration
Knowledge base creation

Cons:

Slow performance
Search functionality issues

Pricing

Starting at $5.42 per month

What is Confluence:

Confluence is a project management workspace that focuses on collaboration and teamwork. It is available as cloud-based or can be deployed on-premise. Features include file sharing and centralized access for data and content with security access permissions. It also allows management to assign and monitor tasks.

Why we like Confluence:

Confluence offers scalable pricing plans, starting with a free version for up to 10 users. It has earned an overall rating of 4.5 out of five stars for ease of use, customer support, value for money, and functionality. It integrates with other platforms, such as Slack or JIRA, linking a project from another app to a Confluence workspace. Confluence's permission controls provide security for confidential data.

Who should use Confluence:

Confluence can be a versatile tool for management teams, development teams, HR teams, and marketing teams. Its free version is for teams of up to 10 users. Three paid plans, Standard, Premium, and Enterprise, are available for larger project teams. Thirty-two percent of all verified reviews on Capterra come from companies with between 11 and 200 employees, which speaks to Confluence's utility for a range of company sizes.

Confluence Screenshots

Confluence Overview

Confluence is the AI-based collaborative workspace designed to help teams create, organize, and leverage information. In today’s fast-paced work environment, organizations are overwhelmed by disconnected tools and scattered content, making it difficult for teams to find what they need and make informed decisions. Confluence addresses this challenge by serving as a central hub where knowledge is not only captured but actively powers work across the company.

With Confluence, teams can create and share content in a variety of formats, including pages, live documents, whiteboa...

Confluence Pricing and Plans

Starting price: $5.42 per month

Free Trial

Free Version

Free

$0.00

per month

Plan includes:

Up to 10 Users
Unlimited Pages
Unlimited Spaces
Templates for Marketing, Product, Program Management and More
Up to 3 Active Whiteboards Per User
Support for Apps and Integrations
Support from Atlassian Community
Up to 2 GB File Storage

Standard

$5.42

per user, per month

Plan includes:

External Collaboration
Page Permissions
250 GB of Storage
9/5 Regional Support
Unlimited Users
Sandbox
Admin Insights
Announcement Banner

Premium

$10.44

per user, per month

Plan includes:

AI-powered Creation and Collaboration
Per User Automation Limits (1000 per month)
Unlimited Whiteboards
Admin Controls and Insights
Unlimited Storage
24/7 Support for Critical Issues
99.9% Uptime SLA

Enterprise

Pricing available upon request

Plan includes:

Cross-product Insights with Atlassian Analytics and Data Lake
Advanced Admin Controls and Security
Enterprise-grade Identity and Access Management
Unlimited Automations
Multiple Instances (up to 150)
24/7 Support for All Issues
99.95% Uptime SLA

Data Center

Pricing available upon request

Plan includes:

Complete Control of Your Environment
Active Clustering for High Availability
Annual Term License + Maintenance
Optimized for AWS or Azure Deployment
SAML 2.0 and Openid Connect Support
Atlassian-Supported Disaster Recovery
Project and Issue Archiving for Improved Performance

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Our Analysis of Confluence's Pricing Plans

Confluence, a popular collaboration and knowledge management platform, offers various pricing plans to suit different team sizes and requirements. We've analyzed each plan in detail to help you determine which one aligns best with your organization's needs. From the Free plan for small teams to the Enterprise plan for large corporations, Confluence provides a scalable solution for every budget. In this article, we'll explore the key features...

, benefits, and limitations of each pricing tier, empowering you to make an informed decision for your team. **Free Plan** Confluence's Free Plan is perfect for small teams just starting out with collaboration software. It supports up to 10 users and offers a generous set of features, including unlimited pages and spaces, up to three active whiteboard users, and a starter pack of automation rules. While external collaboration and advanced permissions are not included, the Free Plan provides ample room for growth with up to 2GB of file storage. **Pros:** - **Budget-friendly:** No cost for small teams to get started with a powerful collaboration tool. - **Ample space for content:** Create unlimited pages and spaces to organize your team's knowledge. - **Extensible with apps:** Enhance functionality with various apps and integrations. **Cons:** - **Limited users:** Supports only up to 10 users, which businesses may quickly outgrow. - **No external collaboration:** Guests cannot be invited to contribute or view content. - **Basic feature set:** Advanced features, such as page permissions and extensive automation are not included. **Standard Plan** The Standard Plan offers additional capabilities for growing teams at a reasonable price of $5.16 per user per month (when billed monthly). It builds upon the Free Plan with features, such as external collaboration for up to 5 guests per paid user, page-level permissions for granular control, and an increased automation rule limit of 100 runs per month. The Standard Plan also significantly expands storage to 250GB and provides customer support during business hours. **Pros:** - **Affordable scaling:** Reasonable per-user pricing allows teams to grow without breaking the bank. - **Secure collaboration:** Invite external partners to contribute while maintaining control over page access. - **Ample automation:** Automate more processes with a higher monthly rule limit. **Cons:** - **Limited whiteboarding:** Still limited to 3 active whiteboards per user. - **No 24/7 support:** Customer support is only available during business hours. **Premium Plan** For organizations seeking the full power of Confluence, the Premium Plan offers advanced features and unlimited potential at $9.73 per user per month. It introduces AI-powered knowledge management, dynamic intranet capabilities, and unlimited whiteboards for visual collaboration. Automation rules are vastly expanded to 1,000 runs per user monthly, and storage becomes unlimited. The Premium Plan also includes 24/7 support for critical issues and a 99.9% uptime SLA. **Pros:** - **AI-assisted knowledge management:** Intelligent features help surface and organize information. - **Unlimited whiteboarding:** The digital whiteboard feature helps users collaborate visually to brainstorm, plan, and act on targets. - **Extensive automation:** Automate complex workflows with a generous rule allowance. **Cons:** - **Higher cost:** Per user price may be steep for larger organizations. **Enterprise Plan** The Enterprise Plan is tailored for large-scale deployments with the most demanding requirements. Pricing is customized based on the organization's specific needs. It includes everything from the Premium Plan plus advanced analytics, enhanced security controls, and enterprise-grade identity management. The Enterprise Plan supports unlimited automation and up to 150 sites, backed by 24/7 support for all issues and a 99.95% uptime SLA. **Pros:** - **Organization-wide insights:** Cross-product analytics provide a high-level view of usage and trends. - **Robust security:** Advanced controls and identity management ensure data protection. - **High availability:** Industry-leading uptime SLA keeps Confluence reliably accessible. **Cons:** - **Pricing not public:** Requires contacting sales for a customized quote. - **Complex deployment:** May necessitate significant planning and resources to roll out at scale. **Conclusion** After analyzing the pricing plans offered by Confluence, it's evident that the platform provides a range of options designed to cater to organizations of various sizes and with different collaboration needs. - **For startups and small teams:** The Free Plan is an excellent starting point, offering essential features at no cost. However, as the team grows and requirements expand, the Standard Plan becomes a more viable option, providing additional functionality and storage at a reasonable per user price. - **For established businesses and enterprises:** The Premium and Enterprise plans offer the most comprehensive set of features, including advanced analytics, enhanced security, and unlimited automation. These plans are tailored for organizations with larger teams, complex collaboration requirements, and strict data governance needs. When selecting a plan, organizations should carefully assess their team size, collaboration needs, storage requirements, and budget. By aligning these factors with the appropriate pricing tier, businesses can ensure they have the right tools to foster productivity, innovation, and growth. It's also crucial to consider future scalability and choose a plan that can accommodate the organization's evolving needs.

Compare Pricing

Compare pricing across our most frequently recommended Knowledge Management products.

Software options

Starting price*

User rating

Zendesk Suite

$39.00 per month

4.41(4065 reviews)

recommendations

Freshservice

$29.00 per month

4.51(635 reviews)

recommendations

Salesforce Service Cloud

$25.00 per month

4.46(810 reviews)

recommendations

HelpCrunch

$15.00 per month

4.78(195 reviews)

recommendations

Supportbench

$32.00 per month

4.87(116 reviews)

recommendations

*Defined as the price above any available free plan

Confluence Features

Drawn from insights across 3653 verified reviews, we've outlined Confluence's best and worst rated features and how they stack up against the average rating.

Confluence's score

Category average

Confluence's Best Rated Features

Document Review

4.86

4.38 category average

Documentation Management

4.77

4.70 category average

Real Time Editing

4.71

4.62 category average

Confluence's Worst Rated Features

Discussions/Forums

3.83

3.75 category average

Idea Ranking

3.88

4.59 category average

Email Management

3.91

3.86 category average

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of Confluence
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Assignment Management
Audio File Management
Audit Trail
Blogs
Brainstorming
Brand Guidelines
Calendar Management
Change Management
Checklists
Communication Management
Content Creation
Content Publishing Options
Customizable Branding
Customizable Templates
Dashboard
Data Security
Digital Asset Management
Documentation Management
Document Capture
Document Classification
Document Generation
Document Review
Document Storage
Drag & Drop
Due Date Tracking
Email Management
Feedback Management
File Conversion
File Management
File Sharing
Filtering
For the IT sector
Full Text Search
Gamification
Gantt/Timeline View
Goal Management
Goal Setting/Tracking
Idea Management
Idea Ranking
Ideation
Indexing
Information Governance
Innovation Management
Knowledge Base Management
Knowledge Management
Marketing Calendar
Meeting Management
@mentions
Milestone Tracking
Mind Maps
Mobile Access
Mobile App
Monitoring
Multiple Projects
Planning Tools
Portfolio Management
Pre-built Templates
Prioritization
Process Management
Process/Workflow Automation
Productivity Tools
Product Lifecycle Management
Product Roadmapping
Progress Tracking
Projections
Project Management
Project Planning
Project Planning/Scheduling
Project Tracking
Real-Time Chat
Real-Time Data
Real Time Editing
Real-Time Notifications
Real-Time Updates
Release Planning
Reporting/Analytics
Reporting/Project Tracking
Reporting & Statistics
Requirements Management
Resource Management
Rich Text Editor
Risk Management
Role-Based Permissions
Search/Filter
Single Sign On
Stakeholder Defined Attributes
Status Tracking
Strategic Planning
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Team Collaboration
Team Management
Template Management
Templates
Third-Party Integrations
Time & Expense Tracking
Traceability
Transcripts/Chat History
Unified Directory
User Management
Version Control
Visualization
Whiteboard
Widgets
Wiki
Workflow Management
WYSIWYG Editor

Confluence Integrations

Based on 3653 verified reviews, we've identified products most frequently integrated with Confluence.

Bitbucket

Integration rated 4.6 from 44 reviews

Lucidchart

Integration rated 4.4 from 26 reviews

draw.io

Integration rated 4.5 from 24 reviews

Trello

Integration rated 4.7 from 21 reviews

Microsoft Outlook

Integration rated 4.4 from 19 reviews

Microsoft SharePoint

Integration rated 4.2 from 18 reviews

See all 67 integrations

Confluence Key Sentiments

We analyzed 3653 verified reviews for Confluence to find out what actual users really think.

Most Positive Sentiments

Team collaboration

78% Positive

18% Neutral

4% Negative

Users find Confluence invaluable for enhancing team collaboration and productivity. They appreciate its ability to facilitate knowledge sharing, project management, and seamless integration with other tools. Reviewers highlight features, such as real-time editing, version control, and powerful search functionality as key to streamlining workflows and fostering creativity.

Documentation management

68% Positive

27% Neutral

5% Negative

Reviewers value Confluence for centralizing documentation and integrating seamlessly with Jira. They find it effective to maintain a centralized repository, which improves organizational efficiency and communication. Users also appreciate its templates and ease of use for creating and managing documentation across teams.

Document management

56% Positive

33% Neutral

11% Negative

Users appreciate Confluence for its centralized document storage and management capabilities. They find it beneficial for creating, organizing, and accessing documents in one place. Reviewers also highlight its professional enterprise-level document management features, which enhance productivity and collaboration.

Least Positive Sentiments

Search functionality

39% Positive

23% Neutral

38% Negative

Users appreciate Confluence's powerful search functionality for quickly finding relevant information. They value the ability to search for content easily and the advanced search options available. However, reviewers often find the search performance lacking, with issues in finding specific content and the need for better filtering options.

Editing tools

40% Positive

31% Neutral

29% Negative

Users value Confluence's real-time collaboration and user-friendly interface for document editing. They appreciate the ability to edit documents simultaneously with team members, which enhances efficiency. However, reviewers note issues with editing performance, such as slow response times and difficulties with real-time collaboration.

Page creation

40% Positive

31% Neutral

30% Negative

Reviewers appreciate Confluence's flexibility in content creation, allowing for various formats and customizable templates. They find it easy to create and organize pages, which enhances documentation and collaboration. However, users sometimes struggle with page organization and editing performance, finding it challenging to maintain a clear structure.

Confluence User Reviews

Overall Rating

4.5

Ratings Breakdown

57%

36%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.3

Functionality

4.4

Craig L.

Verified reviewer

Pharmaceuticals

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

Confluence with added bumps

Previously 5

Overall its a great product with some quirks, but once invested, it really does earn its worth. Price can be steep for a smaller entry.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Functionality

Pros:

Confluence is a great documentation tool once you invest in the Premium features. Without Premium, it lacks folders and the organisation needs.

Cons:

Atlassin keep insisting on changing the cloud version menu, and to be honest, the new menus are horrible to us,e sadly.

Reasons for switching to Confluence

Ease of use and the ability for general none technical users to manage and create designs and pages.

Faz Y.

Verified reviewer

Leisure, Travel & Tourism

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Collinson is a power user of Confluence

Overall we love it, we use it a lot in our product a tech teams we've found that the customer support is super responsive in getting back to us regarding any software issues which we may have which have been very few.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For us at Collinson, Confluence has become a staple due to a number of reasons. Firstly it's super easy to use and understand and then some of the features and how they have improved over time has been great for us.

Cons:

I don't think it's the cheapest software in terms of what it does it's got a a lot of value but for teams which are large it can become costly.

Reasons for switching to Confluence

We found confluence to be a a more scalable solution as we grew into bigger teams with much more data.

Winchell R.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Knowledge sharing made easy with Confluence

Ratings Breakdown

Ease of use

Functionality

Pros:

Confluence is a tremendous resource for onboarding new teammates and getting their knowledge ramped up.

Cons:

It's important for the admin to add guardrails to some users' permissions so that content doesn't get cluttered.

Phil R.

Verified reviewer

Design

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

Without a doubt the no1 wiki out there.

Love it. Can't imagine working without it. I can dump all my work in there, invoke other users, collab on design, embed Figma and micro board on single pages. It's like my brain in one place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So fast. It's the industry standard for tech people. Personally nothing does what Confluence does. I've tried all the alternatives and nothing comes close.

Cons:

Other users find it a little hard at time, but with training this can be overcome. The learning curve is steep for low level users.

Reasons for switching to Confluence

I can bare excel for project managing - it's so primitive.

Jiahao H.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

A Centralized Hub for Team Knowledge and Collaboration

Overall, my experience with Confluence has been positive. It’s a strong tool for team documentation and knowledge sharing, especially for keeping information centralized and accessible. While navigation and content upkeep can be challenging as documentation grows, its collaboration features, integrations, and flexibility make it a valuable platform for maintaining shared knowledge and supporting cross-team alignment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like Confluence most for how effectively it centralizes knowledge and documentation in one accessible place. It makes it easy for teams to create, organize, and share information such as project plans, meeting notes, and technical documentation. The collaborative editing features, version history, and commenting tools support real-time teamwork, while integrations with tools like Jira help keep documentation closely aligned with active work. Confluence’s structured pages and templates make it easier to maintain consistency and keep information easy to find.

Cons:

Confluence can sometimes feel cluttered and difficult to navigate, especially as spaces and pages grow over time. Finding specific or up-to-date information isn’t always intuitive, and content can become outdated if not actively maintained. The editor and formatting options can also feel inconsistent at times, which can slow down the documentation process.

Kregg G.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Confluence is a Highly Capable and Efficient Platform to Support Product Teams and Customers.

My overall experience with Confluence is excellent. It is a highly capable and integrally useful platform. The overall cost and support available makes it a product that many teams rely on as part of the overall product development environment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that Confluence is a collaboration platform that allows for document sharing and workflows for routing of documents for review and approval. I like that it integrates seamlessly with JIRA and can be used as the document repository for Agile work, such as bug and issue tracking and release notes. Confluence is a great alternative to using SharePoint in environments where JIRA is used. I have used it to enable client management and customer support by sharing configuration and build documentation with vendors, clients, and customers. Confluence offers excellent value for the money for product development, test, and release teams, and for clients/customers/end users requiring installation, user guides, and troubleshooting notes. I can also be leverage by internal users for similar purposes.

Cons:

Its appearance is more technically oriented vs other collaboration platforms. While it is easy to navigate, it does not offer a lot of the visual appeal that customers, for example, might expect. Still, it functions very well.

Kiran R.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Perfect for documentation, but scope for improvement!

Overall experience has been good. The permissions and the page creation are ably supported online. The addition of AI ROVO is coming up well and will be better once it manages to store the prompts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Confluence offers the flexibility to update, share, collaborate and contribute on documents. We have our product features and each of its user story created in Confluence with images, diagrams, flowcharts. Users find it extremely easy to use and refer to it whenever required. Moreover, the spaces and sections can be organized to map the relevant user stories to the user journeys.

Cons:

It is noticeable that sometimes, when we are updated a large document with more text, the online version becomes slow. This issue is resolved once we refresh the page. The user experience of the dashboard can improve a bit more.

Verified

Reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Essential Documentation, Needs Better Organization

Confluence is great for team documentation and collaboration, but can feel slow and cluttered without strong structure and consistent organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked how Confluence keeps team knowledge organized, searchable, and collaborative, with easy documentation, templates, and strong Jira integration for a single source of truth.

Cons:

I liked least that Confluence can feel slow and cluttered, with complex navigation and formatting quirks that make organizing content and finding info harder than it should be.

Rene M.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Excellent collaboration and documentation platform

Overall, my experience with Confluence has been extremely positive. It has become an essential platform for centralizing knowledge, improving communication, and enhancing productivity across distributed teams. As an IT manager, I appreciate its reliability, scalability, and comprehensive feature set that supports our off-shore hiring operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Confluence is a powerful and flexible tool for team collaboration and knowledge management. It allows creating and organizing documentation, meeting notes, and project plans with ease. The integration with Jira and other Atlassian products streamlines workflows, and its rich formatting and templates support clear, structured information sharing across teams.

Cons:

The user interface can be overwhelming for beginners, and some advanced features require a learning curve. Performance can slow down with very large spaces or heavy content, but these issues are manageable once the system is optimized.

Osama A.

Verified reviewer

Government Administration

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed January 2026

Tool for team documentation

Overall experience is positive. It is a very reliable tool for knowledge sharing and can keep project documentation efficiently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is good for team collaboration. Helps to keep all documents, notes and project information. Its searching functionality is excellent and integrates nicely with jira.

Cons:

Sometimes editor feels slow,especially with large pages .Pricing could be high for small teams. It takes a while for new user to fully understand it.

Showing 1 - 10 of 3653 Reviews

See All Reviews

Confluence FAQs

What is Confluence best for?
Confluence is designed to provide a single source of truth (SSoT) workspace for project teams to share meeting notes and project updates. It enhances communication and collaboration between team members through file sharing, knowledge management, and task assignment and monitoring.
Is Confluence a CRM tool?
No, Confluence is not a dedicated CRM tool. However, when properly integrated with CRM applications, Confluence can augment a CRM system. For example, Atlassian, the developer of Confluence, has a native CRM for Confluence. Optionally, linking a JIRA project with a Confluence workplace essentially creates a CRM system.
Is Confluence free to use?
Confluence has a forever-free version for teams of up to 10 users. However, the free version limits users from customizing permissions. For teams of 11 and up, you'd have to subscribe to either the Standard, Premium, or Enterprise plan. These plans are billed per user, per month.
Is Confluence an agile tool?
While Confluence has many characteristics of an agile tool, it does not meet every requirement. Therefore, many feel that Confluence should be integrated with another tool, such as JIRA, Asana, Trello, or Monday.com, to create a more agile environment.