How much does Nextiva cost per month?

OutReach gives both new and experienced sales reps a competitive advantage. Sales reps and managers use it for qualifying leads, managing sales activities, analyzing the quality of deals, identifying sales risk factors, and building sales skills across your team.

What are the disadvantages of Nextiva?

Users enjoy Nextiva overall, giving it a rating of 4.6 out of 5 stars on Software Advice. Some reviews mention dissatisfaction with initial training, indicating they needed more help, and claimed customer service was slow to respond. Others highlight feature gaps like call blocking, and report that the platform can become buggy when adding a new contact.

Can you listen to calls on Nextiva?

Yes, you can record and listen to both outgoing and incoming calls on Nextiva. Calls are stored securely on Nextiva's servers, and users can listen and download these calls for 6 months. Nextiva also announces calls are being recorded to comply with privacy regulations, and supervisors can privately monitor ongoing calls for training and assessment.

Can you text through Nextiva?

Yes, users can send and receive text messages from a business phone number on Nextiva through the desktop, mobile, or browser app. Users can send messages with emojis and add Google and Outlook contacts to sync across devices. Using business text messaging through Nextiva provides the benefits of quick customer engagement, as well as direct and personal communication and the ability to send short, important updates.

Is Nextiva HIPAA compliant?

Yes, Nextiva is HIPAA compliant for phone, fax, and video communication through call recording, secure faxing, video conferencing, and secure messaging. HIPAA protects personal health information with safeguards around data storage and collection, so Nextiva disables features like emailing voicemails for patient privacy.

Updated May 19, 2025 at 2:21 PM

Nextiva 2026: Benefits, Features & Pricing

Written by Bruno Peláez

Senior Content Analyst

Edited by Caroline Rousseau

Senior Editor

Wondering if Nextiva is right for your organization?

Our Business Phone Systems Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Nextiva

4.6

(914)

Pros:

Call routing
User-friendly interface

Cons:

Mobile app reliability
Feature limitations

Pricing

Starting at $25.00 per month

What is Nextiva:

Nextiva is a cloud-based communications platform with voice over internet protocol (VoIP) that bundles business phone numbers, texting, call center operations, call tracking, and audio conferencing. It helps streamline operations while boosting customer engagement and team collaboration.

Why we like Nextiva:

Users love the call routing, voicemail, and mobile accessibility of Nextiva and find the platform easy to use and set up, resulting in an ease of use rating of 4.6 out of 5 stars. Reviews also mention that it's cost-effective and helpful with transcriptions, analytics, call forwarding, and call queues, with the platform receiving an average rating of 4.0 out of 5 stars for value for money and functionality.

Who should use Nextiva:

Most used by system administrators, information technology (IT) workers, and customer support professionals, Nextiva is ideal for handling high volumes of calls at a cost-efficient price for small businesses. Teams who want to leverage technology to improve customer satisfaction and communication benefit from Nextiva.

Nextiva Screenshots

Nextiva Overview

Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered solution. The platform enables seamless conversations across traditional, digital and social channels, allowing businesses to engage customers anywhere, at any time. Nextiva offers tailored solutions for companies of all sizes, from small businesses to large enterprises, to help them acquire, retain and grow their customer base.

Nextiva's platform features advanced AI and automation capabilities. It includes an intelligent, AI-powered contact center, custome...

Nextiva Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Digital

$25.00

per user, per month

Plan includes:

Competitive monitoring
Messaging apps
Social media channels
Review Management
Digital Service Helpdesk
Unified digital user Inbox
SOC 2 compliance
Reporting

Core

$36.00

per user, per month

Plan includes:

Inbound & Outbound Voice
Business SMS
Video meetings
Screenshare & file share
Call routing
Voicemail with AI transcription
Mobile app for voice & SMS
Team chat

Engage

$50.00

per user, per month

Plan includes:

Customer-to-team SMS Messaging
Toll-free number & minutes
Advanced reporting
MS Teams integration
Web chat: Live & bot
Digital Fax
Dashboards
Voice analytics

Essential

$129.00

per user, per month

Plan includes:

Inbound / outbound channels
Full workflow engine for journey orchestration
Workflow automations and APIs
Transcription and summarization
Customizable intelligent and skills-based routing
One channel (Voice or digital)
List and campaign management
Quarterback, progressive, predictive dialing

Professional

$159.00

per user, per month

Plan includes:

Full customer journey context & history
Omnichannel (voice, sms, chat, email, social, messaging, webform)
Advanced Al bots to guide journeys
Real-time supervisor support
Secure payment agent assist (PCI-DSS)
Single screen recording
Geographic disaster recovery
Remote telephony edge server connect

Premium

$199.00

per user, per month

Plan includes:

Full workforce management (WFM)
Optimized workflows for interaction deflection
CX analytics for all business functions
AI Transcription

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Our Analysis of Nextiva's Pricing Plans

We've conducted a comprehensive analysis of Nextiva's pricing plans to help you determine which option best aligns with your business communication needs. By examining the features, benefits, and limitations of each plan, we aim to provide you with the insights necessary to make an informed decision. Nextiva offers four distinct pricing tiers: Digital, Core, Engage, and Power Suite. Each plan is designed to address different communication re...

quirements and business sizes, from small businesses focused on digital channels to large enterprises requiring comprehensive contact center capabilities. **Digital plan** The Digital plan serves as Nextiva's entry-level offering, focused primarily on digital communication channels. Priced at $20 per user per month when billed annually or $25 per user per month when billed monthly, this plan provides a solid foundation for businesses looking to manage their digital presence and customer interactions across various online platforms. **Pros:** - **Comprehensive digital channel coverage:** Supports multiple messaging apps (Facebook Messenger, Instagram DM, WhatsApp) and social media platforms (Facebook, Instagram, X, TikTok, LinkedIn, YouTube), enabling businesses to engage with customers wherever they are. - **Competitive intelligence:** Includes monitoring across social media, forums, and blogs to help businesses stay informed about industry trends and competitor activities. - **Centralized digital management:** Consolidates customer conversations from email, webchat, messengers, SMS, social media, and review sites into a single inbox, streamlining digital customer service operations. **Cons:** - **No voice capabilities:** Lacks traditional phone system features, which may be essential for businesses that handle significant call volumes. - **Limited integration options:** May not connect seamlessly with all business systems and applications that larger organizations typically use. - **Basic reporting functionality:** Offers limited analytics and reporting capabilities compared to higher-tier plans, potentially restricting data-driven decision making. **Core plan** The Core plan builds upon the Digital plan by adding voice communication capabilities. At $30 per user per month (billed annually) or $36 per user per month (billed monthly), this plan is designed for businesses that require both digital and traditional voice communication channels. **Pros:** - **Comprehensive communication suite:** Combines all Digital plan features with inbound and outbound voice calls within the US and Canada, providing a more complete communication solution. - **Business SMS functionality:** Enables sending and receiving text messages via desktop and mobile apps, adding another convenient channel for customer interactions. - **Video collaboration tools:** Includes video meetings with sidebar chats, recording capabilities, screen sharing, and file sharing, facilitating effective team collaboration and client meetings. **Cons:** - **Basic call routing:** While it includes call routing with virtual receptionist recordings, it lacks the advanced routing capabilities found in higher-tier plans. - **Limited reporting:** Does not include the advanced reporting and voice analytics available in the Engage and Power Suite plans. - **No web chat capabilities:** Lacks the web chat features (both live and bot) that are included in higher-tier plans, which could limit customer service options. **Engage plan** The Engage plan is Nextiva's mid-tier offering, designed for businesses seeking more advanced communication and customer engagement capabilities. Priced at $40 per user per month (billed annually) or $50 per user per month (billed monthly), this plan includes enhanced features for team collaboration and customer support. **Pros:** - **Team SMS collaboration:** Offers customer-to-team SMS messaging with a shared inbox, enabling better team coordination when responding to customer inquiries. - **Enhanced business presence:** Includes a toll-free number and minutes, helping businesses establish a more professional image. - **Advanced analytics:** Provides advanced reporting with voice analytics, allowing businesses to gain deeper insights into their communication patterns and customer interactions. **Cons:** - **Limited contact center capabilities:** While it offers more advanced features than the Core Plan, it still lacks the comprehensive contact center functionality of the Power Suite plan. - **Moderate learning curve:** The additional features may require more time for team members to master, potentially slowing initial adoption. - **Higher investment:** The increased cost may be difficult to justify for smaller businesses with limited communication needs or budget constraints. **Power Suite plan** The Power Suite plan is Nextiva's premium offering, tailored for businesses with high-volume call handling requirements and sophisticated contact center needs. At $60 per user per month (billed annually) or $75 per user per month (billed monthly), this plan provides the most comprehensive set of features and capabilities. **Pros:** - **Advanced call center functionality:** Includes inbound sales and service call center capabilities designed for high-volume calls, making it ideal for businesses with dedicated support teams. - **Intelligent call routing:** Offers priority and skills-based routing based on demographics, language, hard skills, and other factors, ensuring customers are connected with the most appropriate agent. - **Comprehensive management tools:** Provides a unified team interface for agents and supervisors, along with a customizable supervisor dashboard featuring real-time metrics for effective team management. **Cons:** - **Significant investment:** The higher price point may be prohibitive for smaller businesses or those with limited communication requirements. - **Feature overload:** The extensive feature set may be overwhelming for businesses that don't require advanced contact center capabilities. - **Downtime for training:** Implementing and fully utilizing all features may require substantial training and onboarding time for team members. **Add-on features** Nextiva offers various add-on features that can be integrated with qualifying plans to enhance functionality. These include live chat and chatbot capabilities, voice call recording, video meeting recording, and integrations with popular business applications such as Salesforce, HubSpot, Zendesk, and Microsoft Teams. Additionally, businesses can add social media accounts and review management for platforms like Google Store, Amazon, Yelp, and TripAdvisor. **Conclusion** After evaluating Nextiva's pricing structure, it's clear that the company offers a range of options designed to accommodate businesses of various sizes and communication needs. - **For small businesses focused on digital presence:** The Digital plan provides an excellent entry point at $20 per user per month (billed annually). It offers comprehensive digital channel management without the expense of voice capabilities that may not be essential for digitally-focused operations. This plan is particularly suitable for businesses that primarily engage with customers through social media and messaging platforms. - **For small to midsize businesses requiring voice capabilities:** The Core plan, at $30 per user per month (billed annually), offers a well-rounded communication solution that combines digital channels with traditional voice features. This plan strikes a balance between functionality and affordability, making it appropriate for businesses that need a complete communication system without advanced contact center features. - **For growing businesses with increasing customer service demands:** The Engage plan, priced at $40 per user per month (billed annually), provides enhanced team collaboration tools and customer engagement features. This plan is ideal for businesses experiencing growth in customer interactions and requiring more sophisticated communication management capabilities. - **For larger businesses with dedicated contact centers:** The Power Suite plan, at $60 per user per month (billed annually), delivers comprehensive contact center functionality designed for high-volume customer interactions. This plan is best suited for businesses with dedicated support teams that require advanced routing, monitoring, and management capabilities. When selecting a Nextiva plan, businesses should consider their current communication requirements, anticipated growth, budget constraints, and the importance of specific features to their operations. By aligning these factors with Nextiva's tiered offerings, businesses can secure a communication solution that enhances customer engagement, improves team collaboration, and supports their overall business objectives. Additionally, the annual billing option provides significant savings (approximately 20%) compared to monthly billing, making it an attractive choice for businesses planning long-term adoption of the Nextiva platform.

Compare Pricing

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recommendations

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recommendations

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recommendations

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recommendations

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recommendations

*Defined as the price above any available free plan

Nextiva Features

Drawn from insights across 914 verified reviews, we've outlined Nextiva's best and worst rated features and how they stack up against the average rating.

Nextiva's score

Category average

Nextiva's Best Rated Features

VoIP

4.87

3.86 category average

Audio Calls

4.84

4.08 category average

Online Voice Transmission

4.81

3.94 category average

Nextiva's Worst Rated Features

Call Screening

3.67

3.71 category average

Access Controls/Permissions

3.67

3.79 category average

Contact Management

3.71

3.84 category average

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of Nextiva
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Agent Interface
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Audio Calls
Audio/Video Recording
Automated Routing
Automatic Call Distribution
Benchmarking
Calendar Management
Call Center Management
Call Conferencing
Call Queues
Call Reporting
Call Scheduling
Call Screening
Call Tracking Metrics
Canned Responses
Chat/Messaging
Collaboration Tools
Commenting/Notes
Complaint Monitoring
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Content Management
CRM
Customer Experience Management
Customer Surveys
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Employee Coaching Tools
Employee Directory
Employee Recognition
Fax Management
Feedback Management
File Sharing
For Cloud Phone Systems
Gamification
Generative AI
Goal Management
IVR
Knowledge Base Management
Live Chat
Live Results Sharing
Mobile Survey
Monitoring
Multi-Channel Communication
Multi-Channel Distribution
Multi-User Collaboration
Offline Form
Offline Response Collection
Online Polling
Online Voice Transmission
Performance Management
Performance Metrics
Post Scheduling
Predictive Dialer
Proactive Chat
Process/Workflow Automation
Quality Management
Question Library
Queue Management
Real-Time Chat
Real-time Consumer-facing Chat
Reporting/Analytics
Response Validation
Ring Groups
Role-Based Permissions
Screen Sharing
Sentiment Analysis
SIP Trunking
Skip Logic
Social Media Monitoring
SSL Security
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Two Way Audio & Video
Unified Communications
URL Customization
Video Conferencing
Virtual Extensions
Virtual Voicemail
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection
Workforce Management

Nextiva Integrations

Based on 914 verified reviews, we've identified products most frequently integrated with Nextiva.

HubSpot CRM

Integration rated 4.7 from 5 reviews

HubSpot Marketing Hub

Integration rated 4.5 from 3 reviews

Zoho CRM

Integration rated 4.0 from 3 reviews

Unity

Integration rated 5.0 from 2 reviews

Five9

Integration rated 4.0 from 2 reviews

Filevine

Integration rated 5.0 from 1 review

See all 31 integrations

Nextiva Key Sentiments

We analyzed 914 verified reviews for Nextiva to find out what actual users really think.

Most Positive Sentiments

Customer service

72% Positive

15% Neutral

13% Negative

Reviewers are pleased with Nextiva's customer service, highlighting the knowledgeable and responsive support staff. They find the customer service team helpful in resolving issues quickly and appreciate the personalized approach. Users also value the reliability of the service, noting that it meets their expectations and contributes to a positive overall experience.

Staff management

63% Positive

27% Neutral

10% Negative

Reviewers commend Nextiva for its professional staff and effective training programs, which help their teams adapt to the new system. They find the software user-friendly, even for non-technical employees, and appreciate the support provided during the onboarding process.

Phone services

55% Positive

27% Neutral

18% Negative

Users find Nextiva’s phone services user-friendly, with many recognizing the flexibility of the mobile app and the ability to manage calls across multiple devices. They appreciate the seamless integration between desktop and mobile, which supports productivity. The setup process is often described as simple, and users value having a dedicated business number on personal phones.

Least Positive Sentiments

Messaging

30% Positive

30% Neutral

40% Negative

Users appreciate the call features of Nextiva, such as the ability to make calls and send texts from their PCs and the integration of messaging within the app. However, they encounter issues with text functionality, including delays, difficulty initiating SMS messages, and a lack of real-time updates. These problems can hinder effective communication and cause frustration.

Voicemail management

42% Positive

32% Neutral

26% Negative

Users value the voicemail management features of Nextiva, particularly the voicemail transcription and the ability to receive voicemails via email. They find the notifications and access to voicemails convenient for staying connected. However, some users face challenges with voicemail integration, accuracy of transcriptions, and occasional issues with the app not updating missed calls and voicemails promptly.

Call management

45% Positive

33% Neutral

23% Negative

Users appreciate Nextiva's call management features, particularly the ability to handle calls remotely through the app on their cell phones and computers. They find the call quality generally good and value the support provided by Nextiva's technical team. However, some users experience issues with call routing, call drops, and delayed notifications, which can be frustrating and impact their business operations.

Nextiva User Reviews

Overall Rating

4.6

Ratings Breakdown

80%

11%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.6

Functionality

4.6

Monica C.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

Nextiva Dependable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really appreciate the text feature and the convenience of using the Nextiva application on both desktop and mobile devices.

Cons:

At times, the clarity of the phone calls isn’t great when I’m on the move or not connected to Wi-Fi. Overall, though, the service is more dependable than not.

Samantha T.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Great Cost Effective Option

Great! we used Nextiva for a long time, they have a great platform, I feel like with some updates, and good marketing, they could double their size.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nextiva was a cost effective way to provide phones to several employees. With the help of our IT Team, we also were able to get all our phone calls to record.

Cons:

Lack of training. We didn't get any training on how to use the phone system. Nextiva depends on the internet., so when internet is down, so are the phones.

Reasons for choosing Nextiva

Cost was a huge factor. As well as our IT team utilized Nextiva as well.

Steven J.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Great VOIP Solution

Excellent service and support. Never experienced downtime.

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Functionality

Previously 5

Pros:

Easy to set up, maintain and use. Full featured. Little (if no) downtime.

Cons:

Mobile app is getting better, but could use improvements.

Jason S.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Predatory Contract

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The app was easy to use amd the user experience was rock solid. Most integrations worked the first time after they were installed.

Cons:

Predatory contracts. No account or billing management in the admin area. You literally have to call.so the company will turn that section on.so yiu can see your billing information. Horrible 'customer support,' their job is not to help, but hinder changing or closing your account. Literally 20+ emails to close my account and they still charged my credit.card the momth after i closed my account. Just as bad as ring central, stay away!!!

Reasons for switching to Nextiva

The software is old and clucky. Does not offer the interpretations needed.

Sean S.

Verified reviewer

Accounting

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Okay company

It was okay and I liked it at the beginning

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Was a great company and that they have a great team of professionals and the products work.

Cons:

That there sales reps will say one thing and then go on leave and not even document what was said and then your bill is around 3,000 for the life of your contract

Reasons for switching to Nextiva

Price that was promised to me and then found out that it was

Everett L.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

the worst one out there

POOR! customer support is none existent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

VoIP phone service provider. The concept is great and being able to customize a phone service is exactly what a growing business needs. Nextiva is just not the solution. There are better providers in the market

Cons:

unreliable connectivity. Users will often have to sign in and out of the app. Multiple hours spent on the phone with tech support for it to just "start working" then fail 2 weeks later. No customer support. Get us to verifying pin, company name, and owners name you'll have to provide this a minimum of 3 times to speak to someone.

Reasons for choosing Nextiva

seemed like a premium product, I was wrong it sucks

Reasons for switching to Nextiva

not scalable, limited functions for what we needed

Gilbert M.

Verified reviewer

Real Estate

Self-Employed

Used daily for less than 6 months

Review source

Reviewed May 2025

Nextiva Support Great At Passing The Buck

I was charged $39 upfront the moment an account was setup. It has been 3 weeks and I still am not able to text. I dealt with support for an hour on this issue why my SMS registration. At the end of our conversation he said it was an internal matter and will be corrected at their end. Well, apparently that was completely false. They sent me an email that unless I respond the case number will be closed. Nothing was done. I was on the phone again for 50 minutes only to get passed around to 3 people with the end result of them hanging up on me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So far after 3 weeks of not getting a straight answer in resolving my issue, there is nothing I like at all about Nextiva.

Cons:

Extremely poor customer support. No one seems to know what they are doing. One thing they are good at is passing the buck to several people and never getting a concrete resolve in the issue of the SMS registration.

Reasons for switching to Nextiva

Complicated system. Their system is too confusing.

Michael B.

Verified reviewer

Accounting

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2025

You get what you pay for.

Terrible. I told them to let me out of my contract, and they did.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software was cheap, you get what you pay for

Cons:

Horrible customer service. No one could take care of multiple things. You have to be transferred multiple times with long hold time. Took them over 3 months, couldn’t get our 10DLC done. Took our next provider 2 weeks. They had no follow up.

Reasons for switching to Nextiva

Nextiva never worked. We had to switch services to get texting working.

Anthony A.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Good product

generally the system is good although my hardware is not great, the keys stick a lot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We get emails to inform about voicemails are useful

Cons:

difficult remoting in to access the voicemails

Reasons for switching to Nextiva

We switched due to price, service and feature upgrades

Karen H.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Try them out!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Price, ease of use, access remotely with no issues.

Cons:

Website for administrating can be confusing to navigate at times.

Reasons for switching to Nextiva

Price was the biggest factor for our change in providers.

Showing 1 - 10 of 914 Reviews

See All Reviews

Nextiva FAQs

How much does Nextiva cost per month?
OutReach gives both new and experienced sales reps a competitive advantage. Sales reps and managers use it for qualifying leads, managing sales activities, analyzing the quality of deals, identifying sales risk factors, and building sales skills across your team.
What are the disadvantages of Nextiva?
Users enjoy Nextiva overall, giving it a rating of 4.6 out of 5 stars on Software Advice. Some reviews mention dissatisfaction with initial training, indicating they needed more help, and claimed customer service was slow to respond. Others highlight feature gaps like call blocking, and report that the platform can become buggy when adding a new contact.
Can you listen to calls on Nextiva?
Yes, you can record and listen to both outgoing and incoming calls on Nextiva. Calls are stored securely on Nextiva's servers, and users can listen and download these calls for 6 months. Nextiva also announces calls are being recorded to comply with privacy regulations, and supervisors can privately monitor ongoing calls for training and assessment.
Can you text through Nextiva?
Yes, users can send and receive text messages from a business phone number on Nextiva through the desktop, mobile, or browser app. Users can send messages with emojis and add Google and Outlook contacts to sync across devices. Using business text messaging through Nextiva provides the benefits of quick customer engagement, as well as direct and personal communication and the ability to send short, important updates.
Is Nextiva HIPAA compliant?
Yes, Nextiva is HIPAA compliant for phone, fax, and video communication through call recording, secure faxing, video conferencing, and secure messaging. HIPAA protects personal health information with safeguards around data storage and collection, so Nextiva disables features like emailing voicemails for patient privacy.