Is Airtable a CRM tool?

Even though Airtable can build a CRM tool, it’s not a dedicated CRM solution. However, you can use Airtable to manage customer information, track communications with leads, and more efficiently manage your sales funnels. Airtable’s integration features also make it a viable option for extending an existing CRM.

Is Airtable really free?

Airtable does offer a free plan. With it, you can create a certain number of records, but not as many as with the paid version. The free plan also limits the amount of storage and automation features. Nevertheless, it's a good option for small teams and for anyone who wants to discover the tool before investing in an advanced plan.

Is Airtable hard to learn?

For those used to spreadsheets and/or relational databases, Airtable is fairly straightforward. When compared to learning to build a comparable app using traditional coding, Airtable is far more user-friendly. At the same time, Airtable’s advanced features come with a significant learning curve.

Is Airtable a spreadsheet or database?

Airtable has spreadsheet and database features. It resembles that of a spreadsheet, with some screens that look like Microsoft Excel. At the same time, because Airtable allows you to create relationships between different tables, it gives you the kind of power you’d expect from a customizable database.

Updated April 2, 2025 at 8:08 AM

Airtable 2026: Benefits, Features & Pricing

Written by Sabrina Khoulalène

Content Analyst

Edited by Caroline Rousseau

Senior Editor

Wondering if Airtable is right for your organization?

Our Project Management Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Airtable

4.6

(2215)

Pros:

Project management
Collaboration tools

Cons:

Learning curve
Glitches and bugs

Pricing

Starting at $20.00 per month

What is Airtable:

Airtable is a platform for building business applications using a relational database as a backend. It is a useful tool for project managers and those who want to design a system from scratch, such as a CRM or an inventory tracker. Airtable also incorporates AI to provide insights regarding users’ projects.

Why we like Airtable:

Airtable has excellent data synchronization capabilities and lead qualification and resource management tools. Airtable ranks among the best digital asset management solutions on Software Advice, earning an overall rating of 4.7 out of 5 across 2,138 reviews. Reviewers report Airtable provides solid value for their money and functionality, giving the software a 4.5 out of 5 in each category.

Who should use Airtable:

Airtable is a reliable option for project managers, marketers, those who own small businesses, and any team that needs to organize and manage important data. Because Airtable is so flexible, it has a wide range of applications—virtually anyone who needs to manage business data can do so using an app built with Airtable.

Airtable Screenshots

Airtable Overview

Airtable is a platform designed for building AI applications that support business operations and deploy embedded AI agents at an enterprise level. It is used across various teams and industries, including product management, marketing, operations, human resources, sales, finance, media and entertainment, retail, manufacturing and education.

The platform includes tools for creating custom business applications without coding, using conversational building and no-code components. It features AI agents capable of processing large volumes of records and managing actions withi...

Airtable Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

Plan includes:

Unlimited bases
1,000 records per base
1 GB of attachments per base
100 automation runs
Interface Designer
Up to 5 Editors
For individuals or Very Small Teams

Team

$20.00

per user, per month

Plan includes:

50,000 records per base
25,000 automation runs
20 GB of attachments per base
Standard sync integrations
Extensions
Gantt and timeline view
Expanded color, formatting, and calendar options

Business

$45.00

per user, per month

Plan includes:

125,000 records per base
100,000 automation runs
100 GB of attachments per base
Premium sync integrations
Verified data
Two-way sync
Enterprise-Wide Admin Panel
SAML-Based Single Sign-on

Enterprise Scale

Pricing available upon request

Plan includes:

500,000 records per base
500,000 automation runs
1,000 GB of attachments per base
On-premises sync integrations
Enterprise Hub
Enhanced security and admin controls
Enterprise API
Extension and integration management
Audit logs and DLP

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Our Analysis of Airtable's Pricing Plans

Airtable offers a range of pricing plans to suit different user needs and budgets. We've dug into the details of each plan to help you determine which one aligns best with your goals. From the Free plan for individuals just starting out, to the Enterprise Scale plan for large organizations, Airtable has a solution for everyone. In this article, we'll walk you through the key features, limitations, and costs associated with each plan, empower...

ing you to make a well-informed decision for your team or business. **Free plan** Airtable's Free plan is suitable for individuals or small teams, up to five editors, just getting started with the platform. It offers 1,000 records per base and 1 GB of attachment storage, allowing you to organize and collaborate on a variety of projects. The plan also includes 1,000 API calls per workspace each month and a two-week revision and snapshot history. **Pros:** - **No cost:** This plan allows anyone to explore Airtable's essential features and capabilities for free. - **Storage:** With 1 GB of attachment storage per base, you can easily store and share files within your workspace. - **Records:** The 1,000 record limit per base is suitable for most small-scale projects and personal use cases. **Cons:** - **Limited customization:** The Free Plan has some limitations on form customization and calendar view, which may not suit more advanced users. - **API restrictions:** The 1,000 API calls per month may be insufficient for those looking to integrate Airtable with other applications extensively. - **Shorter history:** The two-week revision and snapshot history may not provide enough backtracking for long-term projects. **Team plan** The Team plan is designed for growing teams that require more robust features and storage. At $20 per collaborator per month when billed annually or $24 per collaborator per month when billed monthly, this plan offers 50,000 records per base, 100,000 API calls per workspace each month, and 20 GB of attachment storage per base. It also extends the revision and snapshot history to one year. **Pros:** - **Enhanced features:** The Team plan includes tools like automations, extensions, forms, interface designer, timeline, and Gantt views. - **Increased storage:** With 20 GB of attachment storage per base, teams can store and share larger files and assets. - **Expanded records:** The 50,000 record limit per base accommodates more complex projects and growing databases. **Cons:** - **Per-collaborator pricing:** The cost scales with each additional team member, which can become expensive for larger organizations. - **Annual commitment:** To access the discounted annual pricing, teams must commit to a full year of service. **Business plan** For organizations with more advanced needs, the Business plan offers 125,000 records per base, unlimited API calls, and 100 GB of attachment storage per base. Priced at $45 per collaborator per month (billed annually) or $54 per collaborator per month (billed monthly), this plan includes all Team plan features plus advanced capabilities like two-way sync and an admin panel. **Pros:** - **Scalability:** The increased record limit and unlimited API calls support larger-scale projects and integrations. - **Storage:** The 100 GB of attachment storage per base allows teams to store and manage substantial files and media. - **Advanced control:** The admin panel provides granular control over user permissions and workspace settings. **Cons:** - **Higher cost:** The per-collaborator price is significantly higher than the Team plan, which may strain some budgets. **Enterprise Scale plan** For large enterprises with complex requirements, Airtable offers a customizable Enterprise Scale Plan. Pricing is available upon request, and the plan includes all Team plan features plus additional governance and administration capabilities to support flexible, scalable app building. **Pros:** - **Tailored solution:** The Enterprise Scale plan can be customized to meet the unique needs of large organizations. - **Robust governance:** Advanced administration features ensure proper control and management of the workspace. **Cons:** - **Pricing uncertainty:** Without transparent pricing, it may be difficult for enterprises to budget for the Enterprise Scale plan. - **Lengthy procurement:** Customized enterprise solutions often involve extended sales cycles and contract negotiations. **Special offers** Airtable provides a 50% discount on the Team plan for qualifying non-profit and educational organizations. Students can also apply for a free Team account for a single workspace, valid for 6-24 months depending on their expected graduation date. Additionally, new users can explore Airtable's Team plan features with a 14-day complimentary trial upon creating a workspace. **Conclusion** Analysis of Airtable's pricing structure shows that the platform offers a range of plans designed to accommodate various organizational needs and budgets. **For startups and small teams:** The Free plan provides a solid foundation with essential features, allowing users to explore Airtable's capabilities without any financial commitment. As the team grows and requirements expand, upgrading to the Team plan unlocks additional records, API calls, and storage, ensuring smooth operations and collaboration. **For established businesses and enterprises:** The Business plan is an ideal choice, offering wider records, unlimited API calls, and bigger storage limits. This plan empowers organizations to build complex, scalable applications while leveraging advanced features like two-way sync and admin panel for enhanced control and efficiency. Airtable also extends special considerations to non-profit organizations, educational institutions, and students, providing discounted or complimentary access to its powerful features, fostering innovation and learning in these sectors. When selecting a plan, organizations should carefully assess their current needs, anticipated growth, and budget constraints. By aligning these factors with Airtable's flexible pricing options, businesses can harness the platform's potential to streamline workflows, boost productivity, and drive success. With the ability to scale and adapt as needs evolve, Airtable proves to be a valuable investment for organizations of all sizes and industries.

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recommendations

*Defined as the price above any available free plan

Airtable Features

Drawn from insights across 2215 verified reviews, we've outlined Airtable's best and worst rated features and how they stack up against the average rating.

Airtable's score

Category average

Airtable's Best Rated Features

Project Management

4.95

4.34 category average

Territory Management

4.88

2.76 category average

Task Tagging

4.88

4.21 category average

Airtable's Worst Rated Features

Client Portal

3.53

3.74 category average

Pipeline Management

3.78

4.24 category average

Project Workflow

3.83

3.96 category average

Popular features found in Project Management
Billing & Invoicing
Budget Management
Document Management
File Sharing
Gantt/Timeline View
Issue Management
Kanban Board
Milestone Tracking
Multiple Projects
Prioritization
Resource Management
Time & Expense Tracking
More features of Airtable
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Advertising Management
Agile Methodologies
Alerts/Notifications
API
Application Management
Approval Process Control
Asset Categorization
Asset Library
Asset Sharing
Attendance Management
Audit Trail
Automatic Backup
Backup and Recovery
Barcode/Ticket Scanning
Bills of Material
Brainstorming
Brand Guidelines
Budgeting/Forecasting
Business Process Automation
Calendar Management
Calendar/Reminder System
Campaign Management
Campaign Planning
Campaign Scheduling
Categorization/Grouping
Change Management
Channel Management
Charting
Chat/Messaging
Client Management
Client Portal
Client/Property Matching
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Tracking
Contact Database
Contact Management
Content Creation
Content Management
Content Publishing Options
Cost Tracking
CRM
Custom Development
Customer Database
Customer Surveys
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Dashboard Creation
Database Conversion
Data Capture and Transfer
Data Dictionary Management
Data Import/Export
Data Mapping
Data Migration
Data Replication
Data Security
Data Storage Management
Data Synchronization
Data Visualization
Deadline Management
Deployment Management
Digital Asset Management
Discussions/Forums
Document Review
Document Storage
Drag & Drop
Editorial Calendar
Email Campaign Management
Email Management
Event Management
Feedback Management
File Management
Filtering
For Creative Agencies
Forms Management
For Real Estate
For Small Businesses
Full Text Search
Goal Setting/Tracking
Graphical User Interface
Guest Access
Idea Management
Integrated Development Environment
Integrations Management
Interaction Tracking
Knowledge Management
KPI Monitoring
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lifecycle Management
List Management
Marketing Calendar
@mentions
Metadata Management
Mobile Access
Mobile App
Multi-Campaign
Multi-Channel Campaigns
No-Code
Percent-Complete Tracking
Performance Metrics
Pipeline Management
Portfolio Management
Pre-built Templates
Product Data Management
Product Lifecycle Management
Product Roadmapping
Progress Reports
Progress Tracking
Project Accounting
Projections
Project Management
Project Planning
Project Planning/Scheduling
Project Templates
Project Time Tracking
Project Tracking
Project Workflow
Publish Scheduling
Real-Time Analytics
Real-Time Data
Real Time Editing
Real-Time Reporting
Recurring Tasks
Referral Tracking
Relational Database Management
Release Planning
Reminders
Reporting/Analytics
Reporting/Project Tracking
Reporting & Statistics
Requirements Management
Role-Based Permissions
Sales Pipeline Management
Search/Filter
Segmentation
SEO Management
Single Sign On
Social Media Integration
Source Tracking
Status Tracking
Strategic Planning
Sub-Task Management
Supplier Management
Surveys & Feedback
Tagging
Task Editing
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Task Tagging
Team Collaboration
Team Management
Template Management
Templates
Territory Management
Testing/QA Management
Third-Party Integrations
Ticketing
Timeline Management
Time Tracking
To-Do List
Traditional Methodologies
Version Control
Video Management
Visual Analytics
Visualization
Visual Modeling
Web-based Deployment
Web/Mobile App Development
Workflow Configuration
Workflow Management

Airtable Integrations

Based on 2215 verified reviews, we've identified products most frequently integrated with Airtable.

Zapier

Integration rated 4.7 from 96 reviews

Joanne Clifford

Owner

Used for more than 2 years

Reviewed April 2022

"Using Zapier, I can pull a lot of data to/from Xero and Airtable which helps me to manage and monitor my business."

Slack

Integration rated 4.7 from 55 reviews

Matthew Siemers

Producer

Used for more than 2 years

Reviewed August 2022

"We use Airtable for project management. When we create new projects, it automatically creates a new channel in Slack for that project."

Google Drive

Integration rated 4.8 from 38 reviews

Molly Bermea

Photographer

Used for 1-2 years

Reviewed July 2022

"I can move data from Airtable to Google Drive"

Gmail

Integration rated 4.6 from 20 reviews

Google Calendar

Integration rated 4.8 from 18 reviews

Asana

Integration rated 4.7 from 18 reviews

Make

Integration rated 4.8 from 17 reviews

Box

Integration rated 4.5 from 11 reviews

WordPress

Integration rated 5.0 from 10 reviews

See all 109 integrations

Airtable Key Sentiments

We analyzed 2215 verified reviews for Airtable to find out what actual users really think.

Most Positive Sentiments

Team collaboration

75% Positive

18% Neutral

7% Negative

Users find Airtable highly effective for team collaboration, enabling them to share and collaborate on projects in real time. They appreciate the customizable workflows and the ability to communicate seamlessly with team members and stakeholders. According to them, the platform's collaborative features significantly improve team productivity and project management.

Data management

68% Positive

24% Neutral

8% Negative

Users appreciate Airtable's data visualization capabilities, allowing them to create beautiful dashboards and easily manage their data. They find the platform's user-friendly interface and flexibility in organizing data to be particularly beneficial. Additionally, users highlight the ease of collecting and visualizing data through customizable forms and various project views.

Database management

60% Positive

29% Neutral

10% Negative

Users value Airtable for its powerful and flexible database management capabilities, which allow them to organize and manage data efficiently. They find the user-friendly interface and customizable databases to be particularly helpful for various projects. Additionally, users appreciate the ability to connect records and automate tasks within the database.

Least Positive Sentiments

User access management

39% Positive

39% Neutral

22% Negative

Users appreciate Airtable's user management features, including the ability to assign roles and manage permissions. They find the platform flexible and adaptable to various user needs, with good support for user queries. However, some users experience issues with permission levels and find the platform overwhelming for new users.

Learning curve

43% Positive

41% Neutral

15% Negative

Users with proficient computer skills find Airtable user-friendly and appreciate the extensive training resources available. However, less experienced users struggle with the platform's complexity and require significant time to learn its advanced features. Some users also find the learning curve steep, especially when dealing with extensive data or complex workflows.

Table management

48% Positive

33% Neutral

19% Negative

Users enjoy the customizable tables in Airtable, which allow them to adapt the platform to their specific needs. They appreciate the variety of templates and the ability to create and manage tables easily. However, some users encounter challenges with advanced features and data management, finding certain functionalities limited or unintuitive.

Airtable User Reviews

Overall Rating

4.6

Ratings Breakdown

70%

26%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.4

Functionality

4.5

Winnie K.

Verified reviewer

Design

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed February 2026

Upgrade your spreadsheet with AirTable

Ratings Breakdown

Ease of use

Functionality

Pros:

AirTables really allows me to upgrade my spreadsheets. It's easy to manage my input formats, link columns, set up filters and views. I also use it to collaborate with other team members and it has been seamless.

Cons:

Setting up the AirTable takes planning and need some encourage to get people to come onto the tool and learn how to use it as there is a significant learning curve.

Jeffrey E.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Good software but pretty expensive so not for everyone

As we are remote based workers, the tool eliminates us constantly messaging each other through the day asking “what’s the status”, the status is available in the base. The data replication from our existing tools is also simplified and I am not forced to enter the same information twice (which wasted hours of my time prior). It has provided value to the marketing team as they now have a centralized location to house their creative assets so they’re not drowning in an ocean of emails.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The forms worked better than expected at automating data intake, so I don’t have to type everything in by hand and I’m grateful for that. The ability to view both a timeline and a board view give me a visual of the disaster that we have going on as far as our schedule goes without having to ask the five different people involved what’s going on.

Cons:

The mobile application feels stiff and upon clicking links from an email they do not open within the app and instead load forever making me want to simply throw the phone. There seems to be an ease in over engineering the entire system and subsequently no one will know how to use the system as we’ve created it to be too complex due to the excessive amount of fields.

Reasons for switching to Airtable

Smartsheet is very expensive, but Airtable is more affordable while offering the same features.

Vasilis K.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2025

An excellent tool to store, manage, and automate your data

I've been using Airtable for about 4 years and I've had a great experience so far. Also, I love the fact that the team is constantly working on new improvements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use Airtable mostly as a CMS for my web and mobile projects and it's been amazing so far. It has a very friendly and clean user interface and I love the generous free tier.

Cons:

I wish the API was more developer friendly and there was an easy way to make proper and performant table joins.

Reasons for switching to Airtable

Because Airtable has a more generous free tier and it's more suitable for small projects.

Thomas H.

Verified reviewer

Airlines/ Aviation

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Empowering and Evolving

Our team operates one of the largest Airtable environments — possibly the largest — and that speaks volumes about the platform’s flexibility and capability. Airtable has been instrumental in helping us build a robust, highly customized infrastructure to support our operations. That said, working at this scale does present challenges. As our environment has grown, we’ve started to notice performance slowdowns on an almost daily basis. It's a testament to how deeply integrated Airtable is in our workflows — but also a signal that further optimization at scale would make a big difference. The mobile app, while feature-rich, has been less reliable in our experience. It tends to crash or close unexpectedly about a third of the time we open it, which can be frustrating in time-sensitive situations. Despite these issues, Airtable remains a core part of our system, and its potential continues to impress. We’re optimistic that future updates will bring even greater stability and performance, especially for enterprise-scale users like us.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I came to Airtable with very little coding knowledge, but it not only helped me accomplish everything I needed — it actually propelled me beyond basic programming skills. Learning to use formulas and scripts within Airtable gave me the confidence and tools to start thinking like a developer. What really sets Airtable apart is how it continues to evolve. New features and added flexibility are introduced regularly, keeping the platform fresh and constantly improving. No other low-code product I’ve tried comes close to matching its balance of power, ease of use, and adaptability. If you're looking for a tool that grows with you, Airtable is in a league of its own.

Cons:

I know from discussion with the support team we have one of the biggest, if not the biggest, environments. With this massive infrastructure we have built it is almost daily we experience slowdown. The mobile app is undependable. I find it self closing at least 1 out of every 3 times i open it.

Reasons for switching to Airtable

* This was not a single product switch. We were using a product owned by our biggest competitor and still utilizing multiple tools. We wanted to have a tailored, all encompassing product to operate our company.

Emily D.

Verified reviewer

Construction

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Platform Customization and Features Are Unmatched to Peers

I've used Airtable for the last 6 years at two different companies and have loved working with it. It is easy to use, highly customizable to specific outputs, and continues to grow its features over time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The level of customization with Airtable is unmatched with any platform I've used previously. Each base can be uniquely designed to fit the use case, and I've used to many different projects and tasks throughout my career. Each base can also be shared with specific people, ensuring greater collaboration for those who need it.

Cons:

The functionality has become more limited on the free version; although the cost per user per month is a good value for what you receive in benefits, including the advanced features, interfaces, automations with emails, etc.

Reasons for choosing Airtable

The level of customization in the views, ability to easily create multiple views, email notifications

Verified

Reviewer

Non-Profit Organization Management

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed June 2025

Easy-to-learn and great for sleek formatting

Positive! Learning Airtable was efficient. I appreciated the "drag and drop" capabilities to move text from an Excel format into a format within Airtable to export to PDF. Formatting headers and bullet point lists was a bit slow and laborious.

Ratings Breakdown

Ease of use

Functionality

Pros:

The design was intuitive to use- a coworker was able to show me quickly how to import data from Excel into Airtable and format it, then pull it out as a PDF. I used Airtable to format one-pagers that included headers and bullet point lists. All of this functionality worked well.

Cons:

There is no equivalent of the Microsoft Paintbrush tool for easy formatting; you have to retype the text and reformat it how you want. This makes formatting time-consuming. There are, however, plenty of fonts and text options (bold, italics, etc.) so you have available to you similar functionality to the rest of Microsoft Word.

Reasons for switching to Airtable

Formatting hundreds of one-pagers in Word to then save them as PDFs was incredibly time-consuming. It basically meant hiring a temp for a month per year. Using Airtable, instead we could download qualitative (text) data in Excel and import it into Airtable for quick formatting to export it as a PDF directly Airtable.

Christian S.

Verified reviewer

Translation and Localization

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed November 2025

Managing data effortless and secure

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Airtable is offering amazing ways to organize and manage data. I've been using it for many mouths now and I'm completely loved to it. Unlike Google Sheet or Excel, there's almost less risk for me to messing up the data.

Cons:

I don't like how it doesn't show who made the last changes. I can see the version history, but I'm not able to know who made it.

Reasons for switching to Airtable

Notion looks very much like Airtable, but it isn't meant for data asset management. It only offers a few MB for storage for the free plan, I would say.

Carissa L.

Verified reviewer

Food & Beverages

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed June 2025

Great for project organization, and connecting teams!

My boss wanted us to use something that could connect our team and get us better on track with our projects that was how we found air table. Overall, I think it is a good product with a lot of capabilities. It did take a bit of time for everyone on our team to learn how to use it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a great project management tool and great for connecting teams. This really helped us get our products project set up in an organized manner.

Cons:

I thought there was quite a bit of a learning curve and it was harder for some of our team members to get going than others and I think there is still quite a bit that we haven’t learned yet

Reasons for choosing Airtable

We felt air table was more specific to project management, and that was what we were looking for

Reasons for switching to Airtable

We thought that Smartsheet was more like an Excel program and not enough of a project management tool and that was why we chose to go with airtable instead

Sam G.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2024

Big Shame...

There is no customer service, so if you're ready to use Airtable, remember that if you'll ever run into an issue, there's no one to talk to.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall everything works amazing. Preset automations are limited, but you have the option of scripting so that helps a lot. Depending what you want to use Airtable for, you might need to use a lot of workarounds, but does the job.

Cons:

There is no customer service at all! theres no way of reaching them and they never respond to emails or their online forms. We had to leave them as we found an issue and needed help sorting it, but there was no one to talk to. a few days later one of the views had a bug where you couldn't click into any linked records, we tried emailing, submitting forms, but no response (btw this happened a month ago and still no response from them). The development team had to recreate another page for the users to use instead of the bugged one.

Reasons for choosing Airtable

it looked better, but at this point we're moving away from airtable to something with customer service.

Reasons for switching to Airtable

Trello doesn't have proper custom fields and airtable has customizable interfaces.

🏀 Jerrell N.

Verified reviewer

Information Technology and Services

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed September 2024

Over the moon for Airtable

I'm a big fan of Airtable for managing information in an accessible and flexible way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like Airtable because it's easy to work with and allows a lot of customisation.

Cons:

That I can't share views externally without the user getting access to the base,

Reasons for choosing Airtable

Trello is not a database so I just wasn't suitable.

Reasons for switching to Airtable

I needed a better tool that could be easily synced for all users and bring all the data into one place.

Showing 1 - 10 of 2215 Reviews

See All Reviews

Airtable FAQs

Is Airtable a CRM tool?
Even though Airtable can build a CRM tool, it’s not a dedicated CRM solution. However, you can use Airtable to manage customer information, track communications with leads, and more efficiently manage your sales funnels. Airtable’s integration features also make it a viable option for extending an existing CRM.
Is Airtable really free?
Airtable does offer a free plan. With it, you can create a certain number of records, but not as many as with the paid version. The free plan also limits the amount of storage and automation features. Nevertheless, it's a good option for small teams and for anyone who wants to discover the tool before investing in an advanced plan.
Is Airtable hard to learn?
For those used to spreadsheets and/or relational databases, Airtable is fairly straightforward. When compared to learning to build a comparable app using traditional coding, Airtable is far more user-friendly. At the same time, Airtable’s advanced features come with a significant learning curve.
Is Airtable a spreadsheet or database?
Airtable has spreadsheet and database features. It resembles that of a spreadsheet, with some screens that look like Microsoft Excel. At the same time, because Airtable allows you to create relationships between different tables, it gives you the kind of power you’d expect from a customizable database.