Spoke Phone 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Spoke Phone

4.7

(56)

Pricing

Starting at $15.00 per month

About Spoke Phone

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.

The Problem

Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations.

The Solution

Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.

To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.

By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile...

Spoke Phone Screenshots

Spoke Phone Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Standard

$15.00

per user, per month

Plan includes:

All features

Pro CX

$35.00

per user, per month

Plan includes:

All features + customer experience add-ons

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Spoke Phone Features

Popular features found in Collaboration
Access Controls/Permissions
Alerts/Notifications
Calendar Management
Collaboration Tools
Discussions/Forums
Document Management
@mentions
Screen Sharing
Secure Data Storage
Task Management
Video Conferencing
More features of Spoke Phone
Activity Dashboard
Activity Tracking
API
App Management
Authentication
Auto-Dialer
Automated Attendant
Automatic Call Distribution
Automatic User/Device Recognition
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Logging
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Scripting
Call Tracking
Call Transfer
Chat/Messaging
Commenting/Notes
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
CRM
Customer History
Customizable Caller ID
Customizable Reports
Data Security
Device Enrollment
Drag & Drop
Employee Directory
File Sharing
File Transfer
For Cloud Phone Systems
Group Messaging
Interaction Tracking
IVR
Live Chat
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Password Management
PBX
Phone Key Input
Pre-recorded Messages
Purchasing & Receiving
Push Notifications
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Remote Device Locking
Reporting/Analytics
Reporting & Statistics
Ring Groups
Role-Based Permissions
Security Management
Single Sign On
SIP Trunking
SMS Messaging
SSL Security
Survey/Poll Management
Text to Speech
Third-Party Integrations
Unified Communications
Usage Tracking/Analytics
Virtual Extensions
Virtual Voicemail
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection
Wireless Internet Access Control

Spoke Phone Integrations

Microsoft Power Automate

SugarCRM

Cisco Unified Communications Manager

Twilio

Copper

Microsoft 365

See all 18 integrations

Spoke Phone User Reviews

Overall Rating

4.7

Ratings Breakdown

80%

14%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.8

Functionality

4.6

Have you used Spoke Phone and would like to share your experience with others?

Lance L.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

Great for Small Business

Customer service is awesome! Always there to help us out, whether its for billing issues or for help with features! Always able to chat with someone!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spoke Phone helps us operate all our small businesses, through our wireless/mobile phones. No desk phones, and ease of mobility.

Cons:

I have not hand any problems or concerns about their service.

Vendor Response

Thanks for the kind words Lance. Glad Spoke Phone is working out so well for you in sunny Hawaii! We'll let you know when the new voice productivity features come out - we would love to hear what you think. Best regards, The Spoke Team

Replied September 2018

Dave M.

Verified reviewer

Civil Engineering

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2019

Service is second to none

Great. Support is with real people! I can take and make calls from anywhere and appear as if I'm in the office. A highly recommended replacement for a business land line.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not having to deal with Telstra and having access to incoming and outgoing calls from anywhere

Cons:

Has only been a month, but I can't think of anything, yet.

Vendor Response

Hey Dave, thanks for the review and supporting Spoke Phone! Be interested to see how you like the new Call Highlights feature. When you hear something on a call that you need to write down, just tap "Highlight" and Spoke goes back in time and transcribe what the person just said as a written-up note! Be well, and thanks.

Replied March 2019

Randall J.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Its the frustrations that matter

No desk phones, fully mobile

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

available on the mobile, anywhere, anywhere

Cons:

the music and tones when answering a call...which my customer does not hear...but is already asking if i am there....

Reasons for switching to Spoke Phone

get rid of desk phone, self drive and modern features

Vendor Response

Hi Randell, Thanks for your review, and we are sorry you experienced issues with call connection time delay on Spoke Phone. Please reach out to our customer support team as your issue is easily resolvable. All the best The Spoke Phone Team

Replied August 2021

Verified

Reviewer

Human Resources

2-10 employees

Used daily for free trial

Review source

Reviewed September 2017

Definitely worth a trial with your team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spoke phone has to be something a start up or hi-growth business needs to consider It makes all the sense in the world with enabling highly effective communication in a cost effective manner. The Spoke phone team is highly responsive as well, which is nice--no customer care issues to speak of

Cons:

none to date that we have experienced. It takes some getting used to, and there is a curve to get certain employees out of 'text only' mode but it does drive better conversations and communications, for sure.

Tim J.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

Well on the way to something amazing

Spoke allows us to work from anywhere with a professional phone service at our disposal. Staff can keep their personal phone numbers private while making and receiving calls on their own mobile phones. Voicemail, transferring calls between users and call conferencing are all a breeze and features such as call recording and dictation are beginning to change our workflows for the better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spoke brings the best bits of the office phone systems we’ve always known using the tool we always have with us. More than that it extends beyond the abilities of traditional systems by leveraging the latest technological advances. Somehow it does all of this at a very reasonable price with excellent customer service.

Cons:

While Spoke is well on the way to greatness it’s still a work in progress. Features like the address book are still a little clunky but I’m told there are plans afoot for making it more user friendly and capable.

Jack M.

Verified reviewer

Venture Capital & Private Equity

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2017

Super Simple & Effective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spoke was live and ready to go in a couple of minutes and I can finally five up my desk phone. It's great for tracking and giving visibility of all my calls.

Cons:

The features are still light as they're pretty new but the team has been really responsive and adding new features almost daily!

Andrew K.

Verified reviewer

Staffing and Recruiting

11-50 employees

Used daily for free trial

Review source

Reviewed September 2017

Incredibly easy to set up and use!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Set up in 3 minutes is no lie and you do not need any technical expertise to do it! We are a company of remote employees and Spoke allows us to know exactly who is available at any given time. No need to have employees give out personal mobile numbers anymore.

Darren M.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

New to Spoke pnone

Allowed us to move to a new office that did not have a standard phone connection. Not only saved $4000 by not having to connect a phone line but it has completely replaced a $5000 traditional PABX system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use Exceptional customer service and responsiveness Online assistance, FAQs and guides

Cons:

Nothing to note.

Vendor Response

Hi Darren, thanks for the review. Looking forward to brining you our voice note features next week!

Replied May 2019

Jon C.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed July 2018

I just Love Spoke Phone

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

These guys must have written the book on customer support and service. They are always quick to reply, they solve my problems straight away and they don’t treat me like an idiot. My business has grown since using Spoke Phone.

Cons:

I can run my business from literally anywhere. The customers have no idea that I am sitting on the beach chilling. 😀