Spoke Phone 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Spoke Phone

4.7

(56)

Pricing

Starting at $15.00 per month

About Spoke Phone

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.

The Problem

Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations.

The Solution

Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.

To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.

By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile...

Spoke Phone Screenshots

Spoke Phone Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Standard

$15.00

per user, per month

Plan includes:

All features

Pro CX

$35.00

per user, per month

Plan includes:

All features + customer experience add-ons

Confused about pricing? We've got you covered.

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Spoke Phone Features

Popular features found in Collaboration
Access Controls/Permissions
Alerts/Notifications
Calendar Management
Collaboration Tools
Discussions/Forums
Document Management
@mentions
Screen Sharing
Secure Data Storage
Task Management
Video Conferencing
More features of Spoke Phone
Activity Dashboard
Activity Tracking
API
App Management
Authentication
Auto-Dialer
Automated Attendant
Automatic Call Distribution
Automatic User/Device Recognition
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Logging
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Scripting
Call Tracking
Call Transfer
Chat/Messaging
Commenting/Notes
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
CRM
Customer History
Customizable Caller ID
Customizable Reports
Data Security
Device Enrollment
Drag & Drop
Employee Directory
File Sharing
File Transfer
For Cloud Phone Systems
Group Messaging
Interaction Tracking
IVR
Live Chat
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Password Management
PBX
Phone Key Input
Pre-recorded Messages
Purchasing & Receiving
Push Notifications
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Remote Device Locking
Reporting/Analytics
Reporting & Statistics
Ring Groups
Role-Based Permissions
Security Management
Single Sign On
SIP Trunking
SMS Messaging
SSL Security
Survey/Poll Management
Text to Speech
Third-Party Integrations
Unified Communications
Usage Tracking/Analytics
Virtual Extensions
Virtual Voicemail
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection
Wireless Internet Access Control

Spoke Phone Integrations

Microsoft Power Automate

SugarCRM

Cisco Unified Communications Manager

Twilio

Copper

Microsoft 365

See all 18 integrations

Spoke Phone User Reviews

Overall Rating

4.7

Ratings Breakdown

80%

14%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.8

Functionality

4.6

Have you used Spoke Phone and would like to share your experience with others?

Regan B.

Verified reviewer

Retail

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Unicrest

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use, simple installation and set up when you are already using a VIOP. it is very simple but gets the important stuff right like call quality and reliability (so far)

Cons:

3CX being a very old software had a lot more features that are missing in spoke. main ones are... switchboard immediate integration with hubspot more admin controls like adjusting users settings remotely (very helpful) contact page pop up when customer calls in

Reasons for switching to Spoke Phone

call quality and reliability. the integration with huspot was the initial motivation but that dint really work out.

Mike T.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2025

Spoke Phone A+

Overall a great experience — solid performance, good value for the price, and definitely recommended for anyone looking for a reliable solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works extremely well with a ton of powerful features and customization options. The mobile interface is clean and intuitive, and support is quick and easy to work with whenever needed

Cons:

One minor drawback is that the default outbound ringtone isn’t the standard U.S. ring, and changing it requires a custom support request — but Spoke Phone was responsive and able to resolve it quickly

Reasons for choosing Spoke Phone

It was better recommended and I weighed features and price

Andrew W.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Easy to deal with.

Excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great communication. Easy to deal with. Highly recommend. Responsive phone support. A pleasure to work with.

Cons:

Nothing negative to say.

Brett H.

Verified reviewer

Textiles

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Spoke phone review

Good. Ease of use to manage as an administrator

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple set up and implementation.

Cons:

Call quality can vary when moving around premise

Rick W.

Verified reviewer

Printing

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Spoke Phone: Simple, Flexible, and Effective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We’ve been using Spoke Phone as our business phone system and it’s been great for our remote team. The app is easy to use, call routing is simple to manage, and having everything on mobile has made us much more flexible. Support has been responsive whenever we’ve needed help. Overall, a solid choice if you want a modern, mobile-first phone solution.

Cons:

We haven't experienced any issues pertaining to the product. The app is super user friendly and their support team has been excellent.

Wil W.

Verified reviewer

Design

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Good functions, easy to use, great support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Day to day operations are great and easy to onboard our staff into. There is no hardware investment in maintaining devices for our remote team. Administrative functions are also great in setting up and managing users and the integration into Hubspot to track calls is really beneficial to manage our sales team quotas.

Cons:

There is a bit of a lag in our VoiP calls, in which our team have gotten use to but still remains a bit jarring in our customer calls.

Reasons for choosing Spoke Phone

Whilst researching an inappropriate product, pricing and functionality were the key drivers for our choice for Spoke.

Reasons for switching to Spoke Phone

We switched from zoom because at the time zoom telephone was not available in Australia.

ALAN E.

Verified reviewer

Wholesale

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

This platform works well and support is Excellent.

FANTASTIC. We are really impressed with such a wonderful way to run call management in a very flexible way with very reasonable costs. The customer support is also far beyond what we have received from telcos here in Australia such as telstra, optus and iinet.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy and fast to set up and learn. Feature packed with many options to customise. Fantastic support and fair about allowing you to use on trial longer until you are sure you want to implement a change to this modern platform. They are always updating and giving plenty of information on what is new.

Cons:

Calls received will not experience the usual answered by a person. I didn't look into changing the Nina with our own pre recorded tape, however it works well.

Reasons for choosing Spoke Phone

Much better customer support and clear calls, easy to set up in minutes.

Reasons for switching to Spoke Phone

This platform is modern, customisable and easy to use, giving functionality and mobility for a much more flexible office.

Vendor Response

Thanks for the great review, Alan. So glad Spoke Phone is working well for you and your business!

Replied November 2020

Jami-Lee T.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

Much easier than other well known brands

It has replaced our desk phone meaning multiple people can be 'in the office' without actually being in the office! It also helps over the weekend, we never miss any calls.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have a part time office managers, meaning we need to switch between who gets calls for the day. With our previous supplier it was clunky and would take on average 10 minutes just to switch users. Spoke Phone is SO EASY to do and all within 4 clicks! Once we were set up (heaps of support and help with this) we were off and racing. We still have questions every now and then and the online chat box is really easy and convenient.

Cons:

Bit confusing during set up with an auto-attendant but understand it all now . We'd really like an automatic text function so if someone leaves a voicemail they get a text saying we will call you back soon.

Reasons for switching to Spoke Phone

Because Optus we're way too clunky and all over the place. They have an online portal - not as easy to use and that would never save the changes so you would end up having to call anyway meaning it would take at least 10 minutes to make a simple change. I put in several complaints and "tickets" with no response or action. Very annoying having to prove my identity all the time as well!

Vendor Response

Hi Jami-Lee. Thanks so much for the review and feedback about the auto-attendants. We've some good plans for simplifying auto-attendants and the entire onboarding, so your feedback is helpful. Best regards, Jason

Replied February 2020

Kenneth L.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Spoke Phone, the best way to organize your company's communication both in the office and in the field

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spoke phone was like having a full PBX phone system that could be taken anywhere. I love the ability to split a single phone line into multiple extensions, allow those extensions to set up their own voicemail and the ability to transfer calls, even from a cell phone, to another extension. The feature that allows incoming calls to roll over from one extension to another so that the call is answered by a live person within the company and not go to voicemail is an invaluable feature. Voicemails were emailed to an address that the owner of the extension had on file and was transcribed had an attachment with the voicemail audio. That voicemail could also be forwarded or shared by email with other employees. Spoke allowed our company to have professional and easy to use communications. All of these features along with the knowledgeable and helpful and professional staff at Spoke Phone makes this service, in my opinion, the best out there. I would recommend Spoke Phone to anyone looking for a way to organize communications within their company both in the office and in the field.

Cons:

I can honestly say that I did not have any negative experiences with Spoke Phone. I love their service!

Martin G.

Verified reviewer

Utilities

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2019

The Future is Here!!

We are a small, but growing team and have always battled with our phone systems. Number of incoming lines, number of handsets, complex configuration, no options for remote workers. Spoke has solved all these problems and given us much more functionality for less cost per month. We will never need to think about another phone system again. If we have 20 or 200 team members, or have 1 or 10 different locations, Spoke will make it all so simple.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spoke provides our team with freedom of communication. They have access to the rich feature set of an enterprise telephone system right on their mobile phone. Our team members have conversions with each other and/or our customers from anywhere. We are no longer tied to our desk phone. Importantly, our team can also control when they are available for calls and easily access voice mail and call recordings. Conference Calls - WOW! They are so simple on Spoke. No special numbers to remember, no pin codes. Just setup the call and the Spoke does the rest.

Cons:

Nothing about the software, just be careful with blue tooth headset compatibility. Best to stick to the ones that have been tested and recommended by Spoke.

Vendor Response

Hi Martin, thanks so much for the review. We're looking forward to bringing AI voice productivity and integrations to your team this year!

Replied January 2019

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