Does Aircall record all calls?

Yes, Aircall records all calls when voice recording is activated. Once call recording is enabled for a number, Aircall will automatically record every incoming and outgoing call for that specific line. Users can also listen to recorded calls and download them with automatic call transcriptions. Admins can disable and re-enable this feature.

Yes, Aircall stores call recordings and voicemails on encrypted Amazon Web Services (AWS) servers. Aircall complies with the GDPR and HIPAA to protect customer data and protected health information (PHI). Aircall also offers role-based access control, so businesses can decide who has access to what data, ensuring security and regulatory compliance.

Can you text through Aircall?

Yes, Aircall offers SMS and MMS communication to unify phone calls and messages in one place. Other SMS features include sending and receiving messages, sending emojis, shared lines, and domestic messages. Aircall also integrates with WhatsApp, HubSpot, and Salesforce to centralize customer communications.

Does Aircall have voicemail?

Yes, Aircall offers voicemail services with text-to-speech messages, custom messages, and waiting music. During business hours and after hours, customers can easily leave a message for a call back. The Professional plan also offers callback requests where customers can save their spot in line and request a return phone call, reducing wait times and potential frustration.

Aircall is used by sales, IT, and support teams within midsize businesses in education, financial services, healthcare, and marketing industries. These teams use Aircall to record and transcribe calls, listen to voicemails, send text messages, and leverage real-time sales coaching and call scoring to improve sales win rates. Support teams use Aircall for a five-star customer experience, and IT teams automate busywork and repetitive tasks.

Updated June 24, 2025 at 4:45 AM

Aircall 2026: Benefits, Features & Pricing

Written by Bruno Peláez

Senior Content Analyst

Edited by Lindsay Page

Editor

Wondering if Aircall is right for your organization?

Our Business Phone Systems Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Aircall

4.2

(458)

Pros:

User-friendly interface
Easy setup

Cons:

Call quality issues
Poor customer service

Pricing

Starting at $40.00 per month

What is Aircall:

Aircall is a cloud-based business phone and call center platform that unifies communications across phone, email, chat, and SMS. Aircall offers call recording, transcriptions, power dialers, call transfers, AI virtual assistants and voice agents, real-time analytics, and integrations into marketing and CRM platforms.

Why we like Aircall:

Aircall users love the easy call recording, reliable VoIP connection, and flexible call routing that help improve team productivity and streamline operations. Users find it extremely easy to use with a 4.5 out of 5-star rating, mentioning it's easy to navigate and set up.

Who should use Aircall:

A total of 61% of reviews come from midsize businesses with 11 to 200 employees, and it's heavily used by busy sales, IT, and customer support teams handling high call volumes within the education, financial services, healthcare, and marketing industries.

Aircall Screenshots

Aircall Overview

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it.

Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes a...

Aircall Pricing and Plans

Starting price: $40.00 per month

Free Trial

Free Version

Essentials

$40.00

flat rate, per month

Plan includes:

50+ Integrations and API Access
Call Recording
Click-to-Dial
IVR
Phone Support
Send and Receive SMS
Unlimited Inbound Calls (Toll-Free Excluded)
Voicemail

Professional

$70.00

flat rate, per month

Plan includes:

Advanced Analytics and Reporting
Advanced Sales Features Including Power Dialer
Advanced Support Features Including Queue Call Back
Call Tagging & Dispositioning
Dedicated Account Manager
IVR
Live Call Monitoring
Phone Support
Send and Receive SMS**
Unlimited Inbound Calls (Toll-Free Excluded)

Custom

Pricing available upon request

Plan includes:

Access to API Developer Support
Advanced Analytics and Reporting
Call Tagging & Dispositioning
Custom Analytics
Custom Onboarding
Dedicated Account Manager
Live Call Monitoring
Phone Support
Salesforce Integration
Service-Level Agreement (SLA)

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Our Analysis of Aircall's Pricing Plans

We've analyzed Aircall's pricing plans to help you determine which option best aligns with your business communication needs. Aircall offers three main pricing tiers: Essentials, Professional, and Custom. Each plan is tailored to different levels of team size, feature requirements, and integration needs. Here's a breakdown of what each plan includes, along with the key benefits and limitations.

Essentials Plan

Price: $30 per user per m...

onth (billed annually); $40 per user per month (billed monthly) The Essentials plan is designed for small teams that need a straightforward, reliable voice solution with key business phone features. It includes unlimited calls within the U.S. and Canada, softphone access across devices, call recording, IVR, SMS/MMS, and simultaneous outbound calling. **Pros:** - **Unlimited US & Canada calls:** No domestic usage restrictions. - **Core telephony features:** Includes call recording, IVR, click-to-dial. - **Multi-device access:** Works on desktop, Android, and iOS. **Cons:** - **Lacks advanced analytics:** No live monitoring or detailed reports. - **No integrations:** Tools like Salesforce not included. - **Limited to 3 licenses:** Not ideal for growing teams. **Professional Plan** Price: $50 per user/month (billed annually) or $70 (billed monthly) The Professional plan is built for growing teams that need stronger analytics, CRM integrations, and sales/support automation. It includes everything in Essentials plus Salesforce integration, mandatory call tagging, smart routing, power dialer, voicemail drop, and live analytics. **Pros:** - **CRM integration:** Salesforce and similar tools supported. - **Smart routing tools:** Queue callbacks and routing improve support. - **Enhanced analytics:** Live monitoring and advanced metrics included. **Cons:** **Higher cost:** Jumps significantly from Essentials pricing. **Only 3 licenses by default:** May require scaling add-ons. **Learning curve:** More features may demand more onboarding time. **Custom Plan** Price: Custom pricing (contact sales) The Custom plan is built for enterprises with complex workflows, global teams, or compliance needs. It includes all features from the Professional plan plus unlimited international calling, custom onboarding, API developer access, single sign-on, and a formal service-level agreement (SLA). **Pros:** - **Global coverage:** Unlimited international calls included. - **Enterprise features:** API access, SSO, and SLA support. - **Scales with growth:** Designed for teams of 25+ users. **Cons:** - **No public pricing:** Must contact sales for a quote. - **Higher barrier to entry:** Requires at least 25 licenses. - **Longer setup time:** Enterprise onboarding may delay rollout. **Conclusion** Aircall’s tiered pricing is structured to meet the evolving needs of modern businesses, from early-stage startups to enterprise-scale operations. **For small teams or startups:** The Essentials plan provides an affordable entry point with unlimited domestic calling, basic IVR, SMS/MMS, and essential call management tools—ideal for teams needing a simple, reliable phone solution. **For growing businesses:** The Professional plan adds deeper functionality, including CRM integrations, live analytics, call tagging, and advanced routing features to support sales and support teams at scale. **For large enterprises:** The Custom plan delivers a fully tailored communication stack with unlimited international calls, API developer support, custom onboarding, and SSO—built for global teams with complex workflows and security needs. Ultimately, Aircall’s modular structure allows companies to start small and scale thoughtfully, layering in operational depth as they grow.

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recommendations

*Defined as the price above any available free plan

Aircall Features

Drawn from insights across 458 verified reviews, we've outlined Aircall's best and worst rated features and how they stack up against the average rating.

Aircall's score

Category average

Aircall's Best Rated Features

IVR

4.75

3.78 category average

Recording

4.69

4.16 category average

On-Demand Recording

4.67

4.65 category average

Aircall's Worst Rated Features

Online Voice Transmission

3.17

3.94 category average

Real-Time Reporting

3.57

3.90 category average

Real-Time Analytics

3.80

3.62 category average

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of Aircall
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Assignment Management
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Queues
Call Reporting
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transfer
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
CRM
Customer History
Customizable Reports
Dashboard
Data Import/Export
Donor Management
Employee Activity Monitoring
File Transfer
For Nonprofits
Fundraising Management
Inbound Call Center
Integrations Management
Interaction Tracking
IVR
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multiple User Accounts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Prioritization
Progressive Dialer
Purchasing & Receiving
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
SIP Trunking
SMS Messaging
Softphone
Tagging
Task Management
Text to Speech
Third-Party Integrations
Time Zone Tracking
Unified Communications
Video Conferencing
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

Aircall Integrations

Based on 458 verified reviews, we've identified products most frequently integrated with Aircall.

HubSpot CRM

Integration rated 4.4 from 36 reviews

Jesse Gibson

Technical Operations Manager

Used for less than a year

Reviewed June 2022

"Ultimately we may phase out Aircall in favor of using Hubspot's native telephony solution."

Salesforce Sales Cloud

Integration rated 4.5 from 12 reviews

Afthaab Wilson

Senior Sales Consultant

Used for less than a year

Reviewed March 2024

"Aircall and Salesforce work hand in hand, the two work together, in turn automatically dialing outbound calls to customers."

Pipedrive

Integration rated 4.7 from 9 reviews

Marvin Schröder

Product Development Lead

Used for more than 2 years

Reviewed July 2024

"Allows our team to just stay in Pipedrive without any other program or website"

Zendesk Suite

Integration rated 5.0 from 6 reviews

Front

Integration rated 4.0 from 4 reviews

Intercom

Integration rated 3.0 from 4 reviews

Avoma

Integration rated 5.0 from 3 reviews

HubSpot Marketing Hub

Integration rated 4.3 from 3 reviews

Make

Integration rated 5.0 from 3 reviews

See all 99 integrations

Aircall Key Sentiments

We analyzed 458 verified reviews for Aircall to find out what actual users really think.

Most Positive Sentiments

Setup

69% Positive

22% Neutral

9% Negative

Reviewers highlight the ease and speed of setting up Aircall, finding the installation process straightforward and quick. They appreciate that the setup requires minimal configuration and is user-friendly. Users also value the efficient support provided during the initial setup, which helps them get started smoothly.

Team management

66% Positive

25% Neutral

9% Negative

Users appreciate Aircall for its positive impact on team management, especially for remote teams. They find the integration with other business tools and the support for remote work highly beneficial. Additionally, users commend the responsive customer support and the ability to set up virtual offices easily.

Integration capabilities

59% Positive

32% Neutral

9% Negative

Reviewers find Aircall's integration capabilities with platforms like Pipedrive, HubSpot, and other CRMs seamless and highly beneficial. They appreciate how easily Aircall integrates with their existing systems, enhancing their workflow and data synchronization. Additionally, users value the accessible API for further customization and automation.

Least Positive Sentiments

Call management

48% Positive

33% Neutral

19% Negative

Users appreciate Aircall's call management features, including the ability to purchase local and international phone numbers and customize business hours and greetings. They find the advanced call center features, such as call queuing and automatic call distribution, beneficial for improving efficiency. However, some users experience issues with call logging, connection, and routing, which can disrupt their workflow.

Phone services

54% Positive

23% Neutral

23% Negative

Reviewers praise Aircall’s phone services for features like efficient call routing and easy integration into existing workflows. Many find tools like the browser extension helpful for boosting productivity. However, some users feel the mobile app is overpriced and occasionally unreliable.

Call quality

56% Positive

16% Neutral

27% Negative

Users are generally satisfied with Aircall’s call quality, citing clear audio, minimal drops, and strong connection stability. The platform’s call recording and queueing capabilities also earn positive mentions. Still, intermittent issues like static, lag, or dropped calls affect some users’ experience.

Aircall User Reviews

Overall Rating

4.2

Ratings Breakdown

54%

29%

Secondary Ratings

Ease of Use

4.5

Value for money

4.0

Customer support

4.1

Functionality

4.1

Simon F.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

Great call software

Previously 4

Great software and a good level of product support form the Aircall team! We’re long term customers and I don’t see us moving away.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s a sick system with a good flow chart system for calls and call routing! We’ve recorded some messages that it lets you play too.

Cons:

It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while.

Reasons for switching to Aircall

Functionality was key in moving from ring central

Vendor Response

Hi Simon, Thank you so much for the thoughtful review and for being a long-term customer! It’s great to hear that Aircall has consistently been working well for your team. We really appreciate your feedback on price and complexity for smaller teams. We're happy to help you and your team get the most out of your current plan and setup. If you ever have any questions, please don’t hesitate to reach out to our Support team at any time. They'll be able to help troubleshoot and find solutions. Thanks again! Best, Aircall Marketing Team

Replied February 2026

Joseph M.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Aircall is all you need when making and receiving calls

It is a good and smooth experience overall. All features needed are readily available. It is also very easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website.

Cons:

Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login.

Vendor Response

Hi Joseph, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use, flexibility across web and app, and secure sign-in are helping your team work smoothly. We also love that our Support team has been there when you need them. Also, thank you for flagging the ability to recall your preferred mic/speaker on login. It's feedback like yours that helps fuel our improvements, so we'll definitely take note of this suggestion. If you ever have any questions or need assistance, we’re always here. Thanks again for choosing Aircall! Best, Aircall Marketing Team

Replied December 2025

Verified

Reviewer

Insurance

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Not functional

Previously 3

Ratings Breakdown

Ease of use

Value for money

Previously 3

Customer support

Previously 5

Functionality

Pros:

It makes phone calls, but that's about it

Cons:

Too buggy. Impossible to mute on phone. Restarts everytime I change a headset. Low quality of sound. Hard to navigate the dashboard

Marvin S.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Easy replacement for a traditional phone system

Aircall is out first voip software and ital works great and is definitely an improvement over manual phones and smartphones where you need to manage contracts and numbers

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It’s an easy system to implement. The users can just use the desktop app or their phone. It integrated easily into our existing workflow and allows easy management of call cascading and forwarding. We were also easily able to integrate some api calls from our proprietary software to start and read calls.

Cons:

We tried to use the provided transcript but they were just wrong and generally of bad quality. Very unfortunate, but we downloaded the audio and did our own transcript

Vendor Response

Hi Marvin, Thank you so much for your kind review! We’re thrilled Aircall made it easy to replace your traditional phone setup, and that the desktop/mobile apps, call routing, and API integrations fit right into your workflow. I’m sorry the transcript feature didn’t meet expectations. We’re actively working to improve accuracy, and I’ve shared your feedback with our product team. If you’re open to it, feel free to send us examples of the issues you come across, and we'll help figure out a solution. If you ever have any other questions or feedback, feel free to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team

Replied December 2025

Deniz K.

Verified reviewer

Insurance

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Long time user of Aircall

Have been using Aircall for 4 years and really like the product and value for money. It's easy to use and set up and manage once you have set it up too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. I also like that it's easy to record and access recordings and transcripts.

Cons:

I wish aircall reporting was a bit more easier to understand. The only feature I'd like to see soon is outbound AI messages that would create more efficiency to our team.

Vendor Response

Hi Deniz, Thank you so much for your kind review! We’re thrilled you’ve been with Aircall for 4 years and that the mobile and desktop apps, call recording, and transcripts make your work easier. It’s great to hear that the value continues to meet your expectations. We hear you on reporting clarity, and our team is working to make insights simpler. Also, we are investing in AI-powered capabilities, and your input helps shape what comes next. If you ever need anything, please don’t hesitate to reach out! We’re here to help. Best, Aircall Marketing Team

Replied December 2025

Yoel G.

Verified reviewer

Publishing

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Its good good

My overall experience with Aircall was positive. The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I appreciated most about Aircall was its seamless integration capabilities and user-friendly interface, which significantly enhanced our team's efficiency and communication

Cons:

What I liked least about Aircall was the occasional connectivity issues and call drops, especially during high-traffic periods

Vendor Response

Hi Yoel, and thanks you for sharing this positive review! It's great to hear you're getting the most out of Aircall's integration capabilities and user-friendly interface. At the same time, I appreciate your feedback regarding occasional connectivity issues and will pass that feedback along to the team. Please don't hesitate to reach out if you ever have any questions or need assistance! -Francis @ Aircall

Replied May 2025

Sean E.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Aircall Review

We are very happy with Aircall. The only slight issues come with contacting customer support which can sometimes take some time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrates well with other software. Helpful to have a separate app for Android. Uses AI to help create custom messages and responses. Fast onboarding and setup process.

Cons:

It can take quite a long time to get a response from customer support if you have an issue.

Vendor Response

Hi Sean, and thank you for the positive review! I'm glad to hear you're getting good vlaue out of our integrations, AI tools, and that onboarding has been smooth for you. Also, thanks for your feedback regarding Support - I'll report this back to the team. Thanks again for the review and feel free to reach out if you ever have any questions or concerns! -Francis @ Aircall

Replied May 2025

Travis P.

Verified reviewer

Machinery

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed March 2025

Great for Small and Medium Sized Business Call Flows

Overall, our experience with Aircall has been very positive. The solution is reasonably priced and provides great features for small and medium-sized businesses to create call flows from toll free or local numbers.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific hours and after key presses, and allows uploading of custom files for voiceovers or hold music. You can also copy configuration from similar IVRs to save time when creating new call flows.

Cons:

When creating a smartflow, deleting some steps (time restriction rules, keypad presses) also deletes the options below. There is no option to delete only the selected item and keep the branches below. I also wish that Aircall would integrate a solution for hunt groups to external phone numbers.

Kelly H.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed June 2025

Simple and effective phone system

An easy to use calling system that integrates well with our CRM and call recording software. Does what it needs to!

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use, seems to be a good connection. Easy to switch between landline and mobile numbers for calling out. Integrates with hubspot.

Cons:

When leaving a voicemail for someone you are calling, you’re not able to see your own mobile number to leave this in the message.

Vendor Response

Hi Kelly, and thanks for sharing this positive review! I'm glad to hear you're getting the most out of Aircall's easy of use, HubSpot integration, and our all-in-one workspace. Your feedback regarding voicemails is also much appreciated, which I'll bring back to the team for review. Please don't hesitate to reach out if you ever have any questions or need assistance!

Replied June 2025

Simon P.

Verified reviewer

Outsourcing/ Offshoring

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Good System, Terrible Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good phone system and set up is easy but thats where it stops

Cons:

Horrible Communication for a premium price

Showing 1 - 10 of 458 Reviews

See All Reviews

Aircall FAQs

Does Aircall record all calls?
Yes, Aircall records all calls when voice recording is activated. Once call recording is enabled for a number, Aircall will automatically record every incoming and outgoing call for that specific line. Users can also listen to recorded calls and download them with automatic call transcriptions. Admins can disable and re-enable this feature.
Is Aircall secure?
Yes, Aircall stores call recordings and voicemails on encrypted Amazon Web Services (AWS) servers. Aircall complies with the GDPR and HIPAA to protect customer data and protected health information (PHI). Aircall also offers role-based access control, so businesses can decide who has access to what data, ensuring security and regulatory compliance.
Can you text through Aircall?
Yes, Aircall offers SMS and MMS communication to unify phone calls and messages in one place. Other SMS features include sending and receiving messages, sending emojis, shared lines, and domestic messages. Aircall also integrates with WhatsApp, HubSpot, and Salesforce to centralize customer communications.
Does Aircall have voicemail?
Yes, Aircall offers voicemail services with text-to-speech messages, custom messages, and waiting music. During business hours and after hours, customers can easily leave a message for a call back. The Professional plan also offers callback requests where customers can save their spot in line and request a return phone call, reducing wait times and potential frustration.
Who uses Aircall?
Aircall is used by sales, IT, and support teams within midsize businesses in education, financial services, healthcare, and marketing industries. These teams use Aircall to record and transcribe calls, listen to voicemails, send text messages, and leverage real-time sales coaching and call scoring to improve sales win rates. Support teams use Aircall for a five-star customer experience, and IT teams automate busywork and repetitive tasks.