Ovation 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Ovation

3.0

(26)

Pricing

Pricing available upon request

About Ovation

Vital POS is a cloud-based solution that helps small businesses streamline operations related to inventory management, pricing configuration, tax reporting and payment processing. Administrators can add users, create role-based groups, manage multiple locations, create item categories and configure employee access rights.

Vital POS enables employees to manually add item data, automatically select items from predefined categories, apply discounts, view tax information and process payments via cash transactions or credit cards. The history tab lets staff members access completed orders with details, such as date and time, transaction number, server name and bill total. Additionally, managers can create custom receipt templates, create user PINs, issue refunds, conduct transaction audits and export sales data.

Vital POS provides Android and iOS mobile applications, allowing staff members to handle operations remotely. Pricing is available on request and support is extended via FAQs, phone, video tutorials, live chat and documentation.

Ovation Screenshots

Ovation Pricing and Plans

Starting price: $9.99

Free Trial

Free Version

Basic

$9.99

No plan information available

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Ovation Features

Popular features found in iPad POS
Credit Card Processing
Customer Accounts
Discount Management
Employee Management
Inventory Tracking
Loyalty Program
Point of Sale (POS)
Real-Time Data
Sales Reports
Table Management
More features of Ovation
Access Controls/Permissions
Accounting Integration
Barcode/Ticket Scanning
Dynamic Pricing
Electronic Signature
Gift Card Management
Inventory Management
Mobile App
Multi-Location
Ordering Automation
Order Management
Payment Processing
Pricing Management
Restaurant POS
Retail POS
Returns Management
Returns Tracking
Separate Checks

Ovation User Reviews

Overall Rating

3.0

Ratings Breakdown

31%

19%

35%

Secondary Ratings

Ease of Use

2.9

Value for money

2.8

Customer support

3.0

Functionality

2.7

Andrew B.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

More flexibility

We have realized flexibility, more modern process with patients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were able to have two stations that batched together. This allows a faster closing at the end of the day. We can move around with in the clinic to take payments and are not tethered to the wall.

Cons:

Still need a little improvement on tracking transactions by name.

Reasons for choosing Ovation

We could maintain the relationship with our processor which had better pricing.

Reasons for switching to Ovation

we needed an all in one batching solution. If we had gone with another base terminal it would have had separate batches.

Robin B.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

More than what we need.

The only real benefit are the things listed above. My business runs a practice management software that we also have to enter the payments in, so many of the features on the Vital are redundant or unneeded for us. To be honest, I really liked my old-fashioned POS terminal better since 90% of what we do is hand-entry.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that the terminal is handheld, and smaller. I like that it doesn't use as much paper and gives you the option to email receipts. I like that it has a chip reader, a swipe option, tap option, and hand entry. We use all of those in our business.

Cons:

I don't like that the hand-entry option is hard to use with a small number pad. The screen itself is small, making it a little difficult to do hand-entry quickly. In our office, most clients are calling in with a card number, and this slows us down. Also, the battery does not last very long. We are in the red by the end of the day, and we are not overly taxing on the machine. Often, we run only a few cards a day (less than 10). Returns/refunds are a complete nightmare. There is no way to do them on the terminal. It's a slow and tedious process. The reports are hard to use and some of them only offer an export option, no printing.

Reasons for switching to Ovation

I was forced to switch because our old machine didn't have a chip reader. However, almost all of our card payments come over the phone, so we don't use the chip option often anyway.

Clay N.

Verified reviewer

Construction

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed February 2025

Unbelievable

Waste of time and money. Had to quit taking card payments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. Have had nothing but a horrible experience with ovation.

Cons:

Missing deposit, outrageous fees, scanner never stayed linked to my phone.

Reasons for switching to Ovation

Bank recommendation, horrible business decision on my part.

Grace C.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2020

Very Happy Client

My banker had suggested this comapny and I was going to just get a quote to begin with but they were able to offer al the services I've ever dreamed of having and still be less expensive then the current one terminal system we currently had.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fees are the lowest I have ever been charged by a credit card processing company, on boarding and customer service has been amazing, security is one of the best in the world, and the functionality of the system has been spot on and exactly what our office needed. Plus the options for our patients to make recurring payments or create a wallet for future use has been very beneficial.

Cons:

It was a bit of a learning curve as far as figuring out what reports to run to balance, and some payments online can be made after hours so the #'s can be different from when I closed the night before (not a bad thing just more work in figuring out) Also because the site is so secure we can had troubles accessing it and have been told it's because the URL has changed.

Lee L.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Vital POS System - Not for a full service restaurant

The commitments made by our ISA (independent Sales Agent) have turned out not to be true. There is no local support (Los Angeles). The only support is an 800 number which turns out to be a call in center in Ireland. After repeated calls, all of our issues can not be fixed. I am left with a POS system that does not function in a full service restaurant. I am locked into contracts and leases and no one at TSYS will return my calls.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Vital POS platform is wholly owned by TSYS, a global merchant processor. The software is backed by a large Company with deep resources.

Cons:

It simply does not work for a full service restaurant. - duplicate tickets are sent to the kitchen. - added gratuities (for large parties) can not be handled correctly by the software. - no security on tickets. Any server can simply Void a check. - There is a LOUD tone that emanates from the system when a check is printed. Can not be turned off. - There are discrepancies when totaling employee time.

Reasons for choosing Ovation

Vital was chosen on the advise of the Independent Sales Agent who is a Representative for TSYS Merchant Services. The POS system and merchant services were presented as a bundle.

Reasons for switching to Ovation

As we were purchasing the restaurant, we needed to set up a merchant account. During this process, the ISA (independent sales agent) informed us that he had a better POS system and cold bundle the merchant account with a new POS system. Since the ISA was referred to us by a trusted source, we thought he would provide good guidance.

Keith J.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Food Establishment - BEWARE! NOT THE POS SYSTEM FOR YOU

Should have went with other POS system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was excited to get this system based on the features that were on the website and told by the sales rep. The cost for the system was within my budget. I am not happy with this system at all.

Cons:

No Gift Cards as promised No Loyalty program as promised Unable to get accurate reports with detail Inventory management is a joke Unable to integrate with ecommerce stores or other apps (grubhub, doordash, etc). Never informed about system updates. When it updates and you go to take a payment , the system crashes and you will be kicked out and will have to log completely back in. You then will need to close batch and set up system again. The scanner never works The list goes on.

Reasons for choosing Ovation

Promises made by the rep and the company.

Michael A.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Unreliable

Terrible would never recommend to anyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At this point there are no Pros for this product.

Cons:

Completely unreliable, at least once a week every one of my three card readers would stop connecting to the phone or tablet being used. The solution, uninstall the app and start over. This culminated in one third of an entire days sales being lost.

Reasons for choosing Ovation

It was recommended by my bank.

SCOTT R.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Buggy and Poor Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Blue tooth connected swipers. Blue tooth swipers

Cons:

Everything else. Daily issues. Issues connecting. Issues with payments processing properly. When it does work there are constant double charges because the app doesn't show the charge went through, even after checking the history so it's run again and then run twice. This upsets our customers, makes us look bad, and creates accounting issues and forces us to issue constant refunds. No help from customer service. Most times our staff is unable to use the app with a credit card on site and are forced to call in the card info leaving us unable to swipe cards, which because I was paying more to process the card because it wasn't swiped, which is the whole point of having swipers.

Dennis R.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Mislead about PAX

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast deposits to bank account; money is in account in 24 hours.

Cons:

It freezes up. I spent 1 hour and 40 minutes on the phone when it froze up last time. Customer service is horrible! Also, I was misled by a salesperson. I made it perfectly clear that this was an optometry office and that my patients use HSA cards. I was assured that this was not a problem. After signing a lease for PAX 500, it was set up and when we went to process our first HSA transaction, it didn't work. I called to find out what the problem was and was then told that this unit is not designed to accept HSA cards. What a waste! I now have to use a different machine to run HSA cards. How deceiving.

Laurel M.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2022

Does not work on different devices-customer support is out of country and horrid