About Google Hangouts

Google Hangouts is a cloud-based solution designed to help small to large businesses streamline communication via chats, messages and video calls. Features include offline messaging, image or video sharing, notifications, availability indicators and device synchronization.

The application enables users to initiate a group conversation by adding details of members such as names, phone numbers and email addresses. Administrators can generate custom names for the group and add/delete members into it. Google Hangouts enables members to interact with each other by using status messages, emojis, stickers and animated GIFs. Additionally, users can customize settings to manage conversations, invites and contact lists.

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179 Reviews of Google Hangouts

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(102)

102

4 stars

(64)

64

3 stars

(27)

27

2 stars

(7)

7

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 179 results

January 2021

User Profile Picture

Aminuddin from Celcom Axiata Berhad

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2021

Simple instant chat software

Having a simple quick messenger is really improving my work progress and letting me and my team to connect quickly to collaborate on task quickly. Wonderful experience is all that i can said.

Pros

Google Hangouts is free to use and comes with Gmail account. I can create and join multiple chat group to help me separating from work group chat and personal and social group chat. Another thing that i like is, it can be easily accessed from my smartphone as i mostly only have my smartphone when i am out from office.

Cons

What i like the least with Google Hangouts is, it has limitation on file size that can be sent thru the software. I can only sent and attach a maximum of 200MB file size, and need to switch to other file transfer software to sent a file that sized more than 200MB. Other than that, this software is very helpful in connecting me and my colleague.

Reasons for Switching to Google Hangouts

WhatsApp is sharing user personal data with Facebook for advertisement, and it may not suitable messenger for business purposes.

February 2021

User Profile Picture

Benjamin from Newtek Technology Services

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

February 2021

Best messaging software for users

I love the way that anyone in my circle can easily contact me and because it cab be installed on practically everything I never miss a message or contact.

Pros

The best part of this software is the ability to have it in use across multiple platforms. Cell Phone, Computer, tablet, etc. one-stop for making sure I am connected to those who need to contact me.

Cons

I have been using this software for a very long time and I honestly have not found anything lacking as far as daily use goes.

Reasons for Switching to Google Hangouts

Hangouts was far easier to use and less intrusive resource wise on my devices.

October 2021

Edin from Carnival Cruise Line

Verified Reviewer

Company Size: 10,000+ employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Hangouts is one of the best chat apps ouththere

The options provided in Google Hangouts are just great. It is a simple to use chat / communication app with options for private chat, private call, business chat, group chat or conference calls. It has been used on daily basis by me and my colleagues and it never fails us.

Pros

The simplicity and ease of access of Google Hangouts is just amazing. It is integrated into the Google's package and it is very easy to use and get used to. The amount of people using any of the google products is incredibly high, therefore it is easy to reach to anyone via the Google Hangouts. A great addition for private and business use!

Cons

The only thing that might be noted as a con or a down side is the way that the mobile App acts sometimes, as it does not load that easily from time to time and sometimes it opens, freezes and closes again so it has to be re-started in order for it to work smoothly.

Reasons for Switching to Google Hangouts

Easier to use, more users.

January 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

3.0

January 2021

A web messenger from Google

My overall experience with Google Hangouts is Ok. It works but I prefer to switch to any other messenger when I have a chance. Even Skype I like more. The only plus of Google Hangouts is an easy access from Google Mail. This is the only reason why I continue using it.

Pros

I have been using a lot of different messengers for my work and every day life, and I should say that I do not like Google Hangouts. It is stable, simple, multi-platform, it is in-built in google mail, you can use it to text and call. And these are all positive things that I can say about it. These are the minimum any present messenger can do.

Cons

Comparing to other messengers, functionality of Google Hangouts is very limited. You cannot reply, delete or edit your messages. Its design is very primitive and outdated. When I started a video call from my mobile device with my colleague I could not join the same call from my computer. I was added to a work group chat and I have never received a notification about it. I have sent invitations to my colleagues and they were never accepted, I suppose for the same reason.

August 2021

Brian from O.C. Tanner

Company Size: 51-200 employees

Industry: Human Resources

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2021

Save money and use this

Pros

Has everything all the other big name video conferencing products have that are actually critical to running a business virtually. They are always making updates and from what i've seen I haven't been disappointed.

Cons

Nothing I can think of. Maybe just easier access to knowing how to raise hand and other functions like that for first time users. Maybe a tutorial ability but i'm nit picking.

Reasons for Switching to Google Hangouts

Changed companies. Not a huge difference from the end user standpoint.