Highfive Software

4.36 / 5 (172)

About Highfive


Highfive is a cloud-based video conferencing and collaboration solution that provides employees in businesses across various industry verticals a platform to communicate and share information with their colleagues and managers.

Highfive allows organizers and presenters to wirelessly start and manage meetings from their laptops, phone or tablet and share screen with the audience in the room or remotely via Mac, Windows, Chrome OS, Linux and Android devices. Attendees can join the meeting via custom Highfive URLs, which are shared by the organizers.

Highfive also offers users hardware components which can be bought separately from the website and integrate with the solution. These components include wide-angle HD camera, a microphone array and high-fidelity mics.

Additionally, Highfive supports integration with Google Calendar, Outlook and Slack. Services are offered on a per user per month basis that includes support via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

172 Reviews of Highfive

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(90)

4 stars

(58)

3 stars

(20)

2 stars

(4)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 172 reviews

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July 2016

Dustin from Social Reality

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

2.0

July 2016

FANTASTIC core product, but beware the usability is alpha grade

My company is Skype heavy, including the now-unusable Skype hardware cameras (support for those has been discontinued to the point where they're literally bricks). There are lots of computer-to-computer video solutions so our core need was a solution to do video conferencing between large televisions in remote conference rooms. The need for high quality video and audio that works through a TV, preferably without a host computer, trumps everything else. HighFive does that with style, but note my Pros and Cons as they really matter.

Pros

1) Extremely low latency on video and audio. This is absolutely critical for meaningful communication. HF blows Skype out of the water, for example.
2) The Dolby audio device that comes with the Pro package is easily the best audio speaker I've ever used. This is literally the hardware that sealed the deal for us (see Cons, too).
3) Customer support is solid. Nice people, good response times, good answers to my very detailed questions.

Cons

1) UI is ridiculous and very buggy. This is alpha grade at best and very far from "it just works."
2) No way to start a room-to-room conference without a computer or phone at each end running a native app (no hardware remote/control). In theory there's a web interface coming soon, though.
3) Built-in audio from the HF camera device is awful. I would not buy anything but the Pro system for that reason alone.
4) No way to start a meeting "cold" where people join directly to a TV. One must first have a few awkward seconds of self-facing-camera then choose "move this meeting to my TV+HF camera."
5) We frequently have weird audio feedback issues on some computers. There are plenty of reasons why this might be happening but they *should* all be moot: get a web UI that can start a a meeting directly from the dedicated hardware (#4) and this would likely go away.
6) No conference controls for things like locking meetings (PIN codes), strict host controls (e.g. forcibly mute all other parties), and choice of screen sharing details (e.g. share just 1 window, not your whole screen).

March 2019

Magali from Framestore

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2019

Distance is not a problem for Highfive

Do you have remote offices or employees who work remotely? Are you planning to have a conference with them? Then I recommend you to use the services of Highfive. It is comfortable to use because you connect the camera to a TV the screen of which is large enough to see it.

Pros

What Highfive differs from other software is that it is supported by a camera and speakers. They are easy to set up and don’t require any professional skills. Usually, they are connected to a TV and produce high-quality picture and sound. You don’t need any app to use Highfive on your computer. The only thing you need is the extension for Chrome. Please note that for using on mobile devices you need to download the application. If you run a company which offices are spread in many cities, countries or even continents and you need to hold a conference with your employees, then Highfive knows how to solve your distance problems. This video conferencing tool will bring all the employees together and save your travelling expenses and time.

Cons

As I have already mentioned, the camera and speakers produce quality picture and sound, so it is logical that you require fast internet. It can be irritating if one of the conference participants has slow internet.
Unfortunately, I think that the monthly price of Highfive is way too high. The quality is good but the product could be cheaper.
Though I mentioned that the equipment is easy to set up, there still can be people who have troubles.

June 2018

Dillon from Riskalyze

Company Size: 201-500 employees

Review Source


Ease-of-use

5.0

Functionality

4.0

June 2018

IT CROWD - "High Five"

Highfivehelps us to connect with a lot of our remote colleagues and provides face to face interaction and screen sharing capability. Our department is split across to offices one on each coast, and it's easy to start feeling disconnected/independent from each other. High five is used to help bridge that gap giving us the ability to easily have a joint team meeting between the two offices in our respective conference rooms. Its use of screen sharing helps us in being able to provide an easy way to quickly walk through powerpoint presentations or even show the team how to accomplish a particular workflow.

Pros

Highfive is great for connecting with remote colleagues and providing face to face interaction and screen sharing capability. Perfect for companies with multiple offices, or employees out in the field. It's useful even if you don't have remote reps. High Five's screen sharing capabilities provide an easy way to quickly walk through powerpoint presentations or even show the team how to accomplish a particular workflow. Lastly, High five is great for Rick-Rolling your co-workers in other rooms when they least expect it.

Cons

1. Getting Rick-Rolled by your co-workers...
2. High five can at times lag, or run slowly if you or one of the participants in the meeting has slow internet.

July 2016

Kevin from Geneca

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2016

Quality video conferencing made easy.

Overall experience has been great. Calls have had amazing audio quality and good video quality. Meetings are easy to setup and start in a rush. Outlook plugin has been handy to easily add conference information to the meeting request. Some technical issues with the desktop HighFive application have detracted from the overall experience.

Pros

Great sound quality. Have not experienced anything better for conference calls.
Super easy to start call (used Desktop and Android app) and move to nearby TV / speaker system.

Cons

Issues with "infinite" update loop. On 2 separate occasions, after working fine earlier in the day, the HighFive software could not locate the MSVCP120.dll. As a result, I end up in an infinite update loop. I did not install / update / remove any other software on my machine in between HighFive working and not working. Using the script supplied by HighFive, doing an uninstall / reinstall (plus removing HighFive appdata folder) did not fix the issue. Both times, the app just started working again later in the day. As a result, I am always starting HighFive well in advance of a meeting, as I am never sure if it is going to work.

December 2018

Narek from PicsArt Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Functionality

5.0

December 2018

Big need covered poorly

It feels like I overpay a service that I use as I don't find a more convenient replacement. I think if there was a better competitor on market I would opt out from Highfive

Pros

Idea of having static fixed camera in meeting rooms that can connect to your laptop and create shared conference experience is great. I love the move meeting to TV feature as you can turn off laptop if needed and meeting will stay on air. Share screen option with share window option is great in terms of privacy. Also integration with Slack makes it easy to invite new people fast

Cons

Cold start takes too long. Is highly dependent on high speed internet and glitches when having slight network issues. Screen sharing mostly is pixelated and low FPS. Meetings get interrupted with no reason.

December 2017

Travis from Rokusek Design

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2017

Great for working remotely

Great for any team that works remotely!

Pros

We have staff that works remotely, and with Highfive it's like there are in the office. The video quality is fantastic, audio is great. At times it's like the monitor is just a window they sit behind. This makes the remote team truly a part of our staff.

Cons

We've tried to utilize this for remote meetings, and as a 1-time meeting solution it's not the easiest. There are things to download, hoops to jump through, etc. However, as a remote-work situation or when you will be utilizing it regularly it's well worth the investment!

March 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

March 2018

Well worth the money

Ease of use and the amazing audio and video quality

Pros

-Video and Audio quality are industry leading
-Easy to set up
-The new recording feature is fanominal. One-button recording with an instant video link emailed.

Cons

-Square orientation for anyone not using the proprietary camera set up is frustrating as we have many on our team who work together and are forced to each have a laptop open instead of using one computer for the small group.
-It's inhibitive to invite have to download an app to allow somebody to join the call. Allowing in-browser viewing would be better.
-Cost. This is an expensive service and the hardware is not cheap either. It's very high quality but will cost an arm and a leg.

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

April 2019

Literally the best video conference experience if you are literally made of money

Love it and love working with them. We use it to maintain constant communication connections to our offices around the world.

Pros

SO EASY. They have refined the UI over years and years of hard work and everything just WORKS. It's such a good experience. And its pretty, and your brand looks good on it. The audio quality is astounding and there is minimal lag even on spotty connections. Plus screen sharing.

Cons

SO EXPENSIVE. Gobs of money. Zoom doesn't do half as good a job, but its almost a 10th the cost.

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

May 2019

Nice conferencing tool

Pros

We use Highfive for our regular calls with our colleagues in different offices/countries. It's simple and easy to use, and the mobile app also works well. I like that you can schedule a meeting through Highfive and link it to Google calendar so that the meeting link and all the details show on other members' calendars. Built-in chat is useful in cases you can't hear each other and don't have to jump into another app to ping the call participants.

Cons

I have often experienced issues with sound and screen share. Lately, I haven't been able to share my screen no matter what I do, and no matter if I'm on the desktop app or calling from browser. Even after multiple reinstalls this problem persists and has caused some delays in workflow and discussions.

January 2017

Frank from Mimeo.com

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2017

My Highfive experience

I was introduced to HighFive during my transition into a new company. I had spent countless hours in previous businesses fussing with dongles, cords in walls and other nonsense to effectively display and conference. Within five minutes of being introduced to HighFive., I was able to operate effectively and was impressed with its functionality. I would certainly bring this piece of technology with me wherever my career takes me next.

Pros

How quickly it can be installed and in use, and how friendly the interface is to use.

Cons

Right now the only drawback is some glitching with the launch window, and requiring the user to click leave call instead of closing out the window.

Response from Highfive Technologies of

Replied January 2017

So happy to hear that you've enjoyed your experience with Highfive! Thank you for your feedback regarding the end of call experience. I'll make sure to share that with our engineering team.

April 2019

Agam from TTN

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2019

Highfive- Connect Around The World

Highfive is a fantastic tool for doing video conferencing all around the world and it is very easy to install and use. The best part is that you can connect it with any device you want to and all the device delivers HD video and very good audio. One can also share the screen of their device with all the people attending the meeting.

Pros

The best part is that you can connect it with any device you want to and all the device delivers HD video and very good audio. One can also share the screen of their device with all the people attending the meeting.

Cons

I have not found anything bad until now.

March 2017

Doug from Sutter county superintendent of schools

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Connecting classrooms

The highfive experience for us has been great. We utilize the systems,(we currently now have 3), for expanding our distance learning programs througho