Skype for Business software


3,145 reviews(4.5/5)
3,145 reviews(4.5/5)

Skype for Business is a hybrid voice messaging solution that enables teams and individuals across the world to communicate and collaborate. It offers both cloud-based and on-premise solutions.

This solution allows users to interact via text messaging, audio and high-definition (HD) video communication. It supports collaboration through video conferencing that can support multiple people using phone or internet.With Skype for Business, online meetings can also be recorded for use later on. Since the solution is tightly integrated with Microsoft Office applications, it enables users to share files and make presentations on the call.

Users can view the online status of their contacts and schedule meetings with them through Microsoft Outlook. They can also start a conversation from other Microsoft applications, such as Word or PowerPoint.

Skype for Business facilitates texting and calling to mobile and landline phones. Other important features include support for third-party dial-in and the ability to remotely control others’ desktops.

Services are offered on a monthly subscription basis that includes support via email and an online knowledge base.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

3145 Reviews of Skype for Business

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  • Ariel from SKYN Boutique

    Number of employees: 1 employee

    September 2018

    Skype replaces Lync

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the conferencing you can do with Teams using this software. Its intuitive and user friendly. It's better than older versions of Skype.

    Cons

    What I like least is that you cant see all connected conferencing parties just four.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Skype for Business

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Skype is great for presentations and conference calls. It helpful to see the caller as opposed to sitting on a call hearing their voice

    Cons

    Network platform can be improved. Quality of the calls can be improved

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shalynn from SSD

    Number of employees: 1,001-5,000 employees

    September 2018

    Skype for business is a must have

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Being able to reach someone instantly saves a lot of time and money. Skype can sync to your calendar which automatically changes your status, but people also have the ability to customize their status updates too. There are so many other pros. Being able to see someone's status is just one of the biggest pros.

    Cons

    The only con about Skype is not everyone is on it. You can only reach out to the people who actually use it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Simon from Erodex

    Number of employees: 51-200 employees

    September 2018

    Skype reduced employee interuption and saved time.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Skype for Business reduced our overseas call to company employees. The main value it bought was quick messaging, file transfer and conferencing. The conferencing has allowed all sites to attend meetings without 4-6 hrs travelling for an 2 hours meeting. Its paid for itself already.

    Pros

    Easy to deploy.
    Saved on international calls between employees.
    Provided quick and easy file transfer between employees.
    Reduced employee interruptions at desk, a quick message rather than walking to find and interrupt them.
    Reduced travelling time and costs with video conferencing.

    Cons

    Would like a away to force it on and stay signed in. Some employees sign-out so now one can get hold of them or see when they are free.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Justin from DriedFruits

    Number of employees: 11-50 employees

    September 2018

    Conveninet and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It allows us to contact business partners, potential and existing customers worldwide in an easy and affordable way

    Cons

    Sometimes has some technical issues, which doesn't look professional.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    September 2018

    I was skeptical, but it works well

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I didn't want a softphone - I tend to prefer physical objects over virtual ones. But I've really been happy with it!

    Pros

    Simple, smartphone-like interface
    Missed call notifications via email
    Good call quality
    Indication of whether someone is available or busy based on calendar and whether they're on a call or not

    Cons

    No caller ID - even for calls from within my organization
    Voicemail-to-email conversion isn't great
    Some difficulty setting up preferred audio inputs and outputs

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anupama from BNY Mellon | Pershing

    Number of employees: 5,001-10,000 employees

    September 2018

    Skype review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall the use of this software is very easy and useful.

    Pros

    The softwares features and functionality is very easy to use and especially for group chats and meetings .

    Cons

    The software gets hung a bit of times and needs a restart for proper functioning.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Jenaka Systems (Pty) Ltd

    Number of employees: 2-10 employees

    September 2018

    Skype as a business tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    To gert everyone together on a regular basis via skype for business is invaluable plus I can record our meetings for following up.

    Pros

    Easy to use and can communicate with all my staff at the same time

    Cons

    I found it useful and intuitive and there was nothing I disliked

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from UPS

    Number of employees: 10,000+ employees

    September 2018

    Almost good

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It's a good communication tool when you don't want to share a file or a screenshot.

    Pros

    It's well integrated with Office.
    You can see availability of co-workers.
    You can share your desktop.

    Cons

    it's not able to send pictures or files from clipboard. unbelievable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brian from HCL Technologies

    Number of employees: 11-50 employees

    September 2018

    Great IM service

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I love this software. I love the regular skype, but this business version is just as good and works the exact same way.

    Cons

    No negative issue. I love this software. it works great

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Luka from Zoom Support

    Number of employees: 501-1,000 employees

    September 2018

    My Skype Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The easiness with which you can connect to anyone who has Internet connection. You just tell them your username, or they tell you theirs, and boom -- you're talking, or even seeing one another, while being miles away. All for free.

    Cons

    Sometimes the video quality is not the best, but maybe it's due to bad Internet connection. Also the mobile app design -- not too handy. Lags a little, plus seems a little outdated to be honest.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Fundamentally broken

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Just nothing...there's quite literally nothing good about this. If it did what it said it would, it would probably be fine, but it's just fundamentally broken

    Cons

    The sheer number of bugs! Chat messages not sending properly, having to restart services in order to get things to spring back in to life, call quality awful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    September 2018

    Skype for Business Conferencing is a MUST HAVE !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been able to save money by moving our conferencing solution to Skype for Business Conferencing.

    Pros

    We like the easy provisioning of Skype for Business Conferencing. Also, we like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier.

    Cons

    We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone.
    We would like to better customize our instructions within the Outlook plugin/invite, but we are unable to do so.
    Our user base has struggled for adoption, as using Skype audio is not a very consistent experience due to the diverse networks that they are on (home office, corporate office, and branch office networks).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jose Mari from Smartlink, LLC

    Number of employees: 501-1,000 employees

    September 2018

    Skype: Connecting made easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Skype is simply reliable. Makes communication needs a lot easier specially for businesses. Video call quality is great as long as you have a really stable internet connection. Videos calls are clear, crisp images very little to almost non existent delay almost feels like the person is just right there vs the reality that the person is really half way across the globe from you. Compatibility is also one thing that should be mentioned, it can be used regardless of what office environment you are running on.

    Cons

    I just wish they had more emoticons,but that is just my personal note.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Simple, Easy to Use, and Convenient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, the ease of access and convience of the platform make it a great contender for communication and collaboration with invididuals and in larger group. Features are not exactly intuitive but they get the job done. The app is accessible on all sorts of mediums and makes it easy for anyone new to hop in.

    Pros

    Skype for Business is a very useful platform for communication and collaboration. Easy to set up, filled with features, convenience, ease of access on a variety of platforms, and most importantly, great value for the money. It's very easy to manage group sessions, group calls, video meetings, and keeping up management for projects. It also features media sharing which is always a plus, and is always getting frequent updates.

    Cons

    Skype does however lack in the features category, a lot of the design choices are questionable, and it's not always a walk in the park to search for groups and manage everything. The quality is also a bit outdated in terms of audio quality. The service has been around for decades now and it is a bit puzzling that they still use outdated designs. Server connection has also proven to be an issue every now and then.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dan from R/B Sales Corporation

    Number of employees: 11-50 employees

    September 2018

    Skype is not fully understood - and we are missing out!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Sharing desktops, remote controller, video chat...more people need to find and utilize Skype for Business as it was intended! It is a great part of our Microsoft services!

    Pros

    Talk, video chat, share desktops - Skype for business gives me new options to communicate specific to the nature of the contact!

    Cons

    That people totally under-utilize this software. It's not Microsoft's fault - people need to learn how to use it!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    September 2018

    Skype for Bussiness is amazing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Share Calendars, Documents, Meetings, Conversations and much more with your colleagues without moving from your site and at anytime. This software will increase the productivity of all the coworkers from the company.

    Pros

    You can keep contact with your work colleagues anytime without moving from your site.

    Cons

    If you want to delete your conversation history you have to do it one by one, you cannot delete all the records at once.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • PRANITI from red oak builders

    Number of employees: 2-10 employees

    September 2018

    GREAT

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to use. Simple to call and make conferences A/V both.

    Cons

    takes a bit getting used to look at each person as different frame

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Peter from GoldCare

    Number of employees: 51-200 employees

    September 2018

    Got half of it right

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The use of skype for sharing screen and presentation is great. For sound quality it is not.

    Cons

    Sound quality when making calls is poor

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rajat from BA data solutions

    Number of employees: 51-200 employees

    September 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support

    Best software till now.

    Pros

    Easy to use
    We can share files
    We can connect to any client overseas
    We can call anytime
    We can chat instantly
    Lovely Smileys
    We can make a video call many things about this software.

    Cons

    We need to add credits for making phone calls.
    Doesn't have language translations

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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