Skype for Business is a hybrid voice messaging solution that enables teams and individuals across the world to communicate and collaborate. It offers both cloud-based and on-premise solutions.

This solution allows users to interact via text messaging, audio and high-definition (HD) video communication. It supports collaboration through video conferencing that can support multiple people using phone or internet.With Skype for Business, online meetings can also be recorded for use later on. Since the solution is tightly integrated with Microsoft Office applications, it enables users to share files and make presentations on the call.

Users can view the online status of their contacts and schedule meetings with them through Microsoft Outlook. They can also start a conversation from other Microsoft applications, such as Word or PowerPoint.

Skype for Business facilitates texting and calling to mobile and landline phones. Other important features include support for third-party dial-in and the ability to remotely control others’ desktops.

Services are offered on a monthly subscription basis that includes support via email and an online knowledge base.

Collaboration
Collaboration

Collaboration

Document sharing

Document sharing

Integration with Office365

Integration with Office365

Meeting tracking

Meeting tracking

Text messaging

Text messaging

Video conference

Video conference

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



4,104 Reviews of Skype for Business

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 4,104 reviews

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Benson from Nairobi Centre for International Arbitration (NCIA)

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Skype for business review

Skype for business takes care of all your communication needs. It has really helped me to stay closer to my seniors as long as you have a stable and fast internet connection.

Pros

Skype has really helped me collaborate with my co-workers through screen sharing and messaging.

It also helps you achieve work goals.

It acknowledges your calendar data and will change your status to "in a meeting". This will help you concentrate with the meeting.

Cons

Skype becomes unresponsive whenever I have multiple chats or conversations open.

It requires excellent internet connection.

Review Source: Capterra

Dzung from Government Agency

Industry:  Government - State and Local

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Skype is a popular communication app

Pros

Skype is easy to use, even grandparents can use it without any difficulties
It keeps track of your calls and messages in a nice and easy-to-follow way

Cons

Its a bit annoying when everytime you turn on your computer, the app will automatically turns on itself with an annoying sound

Review Source

Felipe from Grouper SpA

Industry:  Education

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Not good experience

Pros

A tool that is easy to assemble a meeting with a team, despite being separately to the calendar tools

Cons

Many problems when I want to invite someone from outside my organization. It takes time to download and you can never connect the first time. Even some have never succeeded

Review Source

Darren from Nova Blue Computing

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

This product is really amazing to use!

It takes care of all my communication needs both voice and video.

Pros

I like voice call features of this software the most.

Cons

Video conference is what I least like about this software.

Review Source: Capterra

Chathuranga from KPMG Sri Lanka

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Free Call

I'm using Skype every day to communicate with my friends, and my parents. As well we have do to team call using this application. it very help to built the communication with each other.

Pros

Skype is very good application and it is very user friendly. this can be used to communicate and do the team conference. in that conversation can be chat, can be share screen, and file sharing.

Cons

All features are can be used in commercial product. So normal user can get all features in it.

Review Source: Capterra

Jackeline from Andaman Spa

Industry:  Healthcare

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

I really enjoy Skype!

I connect with coworkers, family members in sec.

Pros

You can communicate with people all over the world, if they are not available you can also leave a voicemail, or text.

Cons

I can’t really think of any cons, this app it’s great , you can have conference calls, and so many’s new updates make it really easy to use.

Review Source

deba from Petronomics Limited

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Aptly suited for team meeting and presentations

It was a new user experience for me and I think anyone using it for the first time will notice a whole lot of difference from the normal skype. It is pretty straightforward though and does exactly what it was designed for. Perfect for meeting and presentations.

Pros

Skype for business software came bundled with the laptop I was using in the office. In fact, I was going to uninstall it before a colleague told me that management insists that every connected system should have it. I soon found out why.
The first combined meeting we had on it wowed me even though I was not new to Skype. It was very smooth even for over 10 of us involved and connected in the meeting.
Connectivity to other parties was usually under 3 seconds even with the office less than impressive network provider.
The ability to use chat messaging, send audio and video were the things I expected to see and use…and yes they were there but been able to do screen sharing and to give control to other presenters on the same video conference were things I was seeing for the first time on skype.
Also, the video recording function is perfect for secretary who take minutes of meeting and for use as evidence of what was discussed in the meeting. These functions were not only there but worked seamlessly.
Usage was easy for me probably because I was already using the usual skype. The controls are basically the same except for the functionality and styles.

Cons

The voice is sometimes not in syncs with the picture (I suspect my network provider for this)
The video recordings files from video conference are usually very heavy.
The inability to add non-skype account holders to our meeting meant we had to use other methods to hold some of our meetings.
Any small drop in steady connection takes you offline and sign you out.
The data consumption rate was very high.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Skype review

Brilliant software for work

Pros

The quality of the video calling software is amazing. The best video calling software i have used. absolutely easy UI

Cons

None i can think of majorly, easily the cons could be accessibility to install.

Review Source: Capterra

Elizabeth from Freelance

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Skype for business review

It saved me time and energy when trying to talk to my colleagues when I was outside for marketing. I have a great experience with this tool and I would recommend skype to anyone.

Pros

It is easy to download, install and use Skype. You do not need a course for you use it. It helped me start meetings with my colleague. It gave me alerts when meeting is about to start.
Skype allows me to see if the person I want to talk to is busy, available or on a call. It also allows side chats during meetings and calls.

Cons

Sharing files gives random errors at times. It consumes a lot of memory in your computer. You cannot communicate without internet connection.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Ok...

Pros

Haven't used it much...I guess that speaks to the intimidation factor of trying to learn how to use it properly

Cons

Just unfamiliar with it and it seems hard to learn

Review Source: Capterra

Ario from Midwest Info System (MIS)

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

very Useful

Pros

easy to use
love the bussinus meetings

Cons

no cons for this awesome app at this time

Review Source: Capterra

Dominic from Sentz Consulting

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2018

Decent, but not the best out there

Skype for Business works fine for when you have to use it (either due to restrictions from a client or corporate IT), but there are definitely better choices out there with better quality and functionality.

Pros

Now that Skype is part of Microsoft's business software portfolio, it has improved slightly. The mobile application makes it easy to use for conferences, even when you're on the go.

Cons

The two biggest issues are the UI and the call quality. Call quality seems to vary wildly from call to call and even within the same call. While network quality is the biggest culprit to bad quality, it seems that Skype's compression choices result in very poor quality audio and video when network quality drops even a little bit. As for the UI, Skype has gone a little TOO minimal. It actually becomes less intuitive to the user because things are hidden in menus or non-intuitive icons.

Review Source: Capterra
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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Functionality

November 2018

Great for Instant Messaging at Work!

It is a great product for collaboration in the workplace. You can see who is available and who isn't.

Pros

Easily ping co-workers when you need to collaborate right away

Cons

No issues with it except login issues rarely which are solved quickly

Review Source: Capterra

Tim from FCUSA

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Functionality

November 2018

Great capabilities, too many glitches

It offers an excellent solution for quick, hassle-free conference calls and is easy to share a screen. But experiences lots of issues with connectivity and slowness, compared to other programs like WebEx. Good for an IM tool as well.

Pros

The ability to easily participate in a video conference

Cons

It constantly crashes and greatly slows down my computer

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Functionality

November 2018

Skype is great for inter office chat

Pros

The meeting functionality is great and allows you to connect instantly with colleagues.

Cons

It says you’ve been away for 5 minutes as soon as you lock your computer.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

skype

it helps me to communicate with my clients.

Pros

the video quality is very good in this software. very easy to use.

Cons

Although the video quality is very good but it takes some times to connect.

Review Source: Capterra

Mercedes from Lockheed Martin

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

November 2018

Communication made easy

Pros

It’s easy to use and great tool for communicating within a large company

Cons

Because it is so easy to use and offers such great functionality, our company has decided to get rid of phones and we’re only using Skype for phone calls, not a big fan of not having a phone especially if you’re having trouble signing into your computer, how do you call IT?

Review Source: Capterra

Ambarish from Calsoft

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Ease of use while working with Skype

Overall experience is out of the world if you sideline call drop or call freeze issues, but I believe applications like skype are heavily dependent on network speed and connectivity so no hard feelings.

Pros

Most promising feature of Skype is it's amazing ( & user friendly) User Interface, their easy to go features, plus point is they keep adding features now and then. I have had my interview for Singapore firm on Skype, during that time I got impressed with their splendid features. Online meetings, interviews, call to home (when you are miles away from your near n dear ones), within skype you can search your friends, add them be in touch with them for life.

Cons

Most of the time I faced issues while resetting password, it does not give me password reset link to my associated mail id, and some times observed that call also gets dropped in between

Review Source: Capterra

Den from Netafim

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy-to-use program.

I was working in Mexico, I used to work with Skype to talk with coworkers in United States and Israel, the experience was always good, super easy to use, friendly and useful.

Pros

We can say that instant messaging is just the beginning, I used to work a lot with the audio and video calls and online meetings and I never hand troubles with those functions. Another plus is the availability information.

Cons

In the past, I had a little problem and I called to customer service and it was not so useful but was the "bad point".

Review Source: Capterra

Robert from UVM Medical Center

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy Collaboration

Pros

Skype for Business makes remote meeting easy and productive. I find the use of screen sharing to be extremely helpful especially for webinars.

Cons

I have used Skype for Business for 2 years and have yet to have any major issues.

Review Source: Capterra

Displaying 1 - 20 of 4,104 reviews