Skype for Business Software


 

Skype for Business is a hybrid voice messaging solution that enables teams and individuals across the world to communicate and collaborate. It offers both cloud-based and on-premise solutions.

This solution allows users to interact via text messaging, audio and high-definition (HD) video communication. It supports collaboration through video conferencing that can support multiple people using phone or internet.With Skype for Business, online meetings can also be recorded for use later on. Since the solution is tightly integrated with Microsoft Office applications, it enables users to share files and make presentations on the call.

Users can view the online status of their contacts and schedule meetings with them through Microsoft Outlook. They can also start a conversation from other Microsoft applications, such as Word or PowerPoint.

Skype for Business facilitates texting and calling to mobile and landline phones. Other important features include support for third-party dial-in and the ability to remotely control others’ desktops.

Services are offered on a monthly subscription basis that includes support via email and an online knowledge base.

 

Skype for Business - Collaboration
 
  • Skype for Business - Collaboration
    Collaboration
  • Skype for Business - Document sharing
    Document sharing
  • Skype for Business - Integration with Office365
    Integration with Office365
  • Skype for Business - Meeting tracking
    Meeting tracking
  • Skype for Business - Text messaging
    Text messaging
  • Skype for Business - Video conference
    Video conference
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

612 Reviews of Skype for Business

 

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Software Advice Reviews (217)
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Showing 1-20 of 217

Hina from ITG
Specialty: Media and Entertainment
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Best for calling out phones

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Skype is best for calling out the mobile phones around the world. I use the USA unlimited phone calling and its less expensive than calling from regular phones. Skype also helps me making video calls to friends.

Cons

It consumes a lot of internet bandwidth. Otherwise in terms of user experience, Skype is the best communication software.

Review Source
 
 

Garlock from Dr. Jordan Garlock
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Skype small business user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Skype is the most convenient, user friendly and simple to use platform that I have found to satisfy the teleconference needs of my business.

Cons

I have veey few “cons”. There are times when we have dropped calls/lost communication, and the occasional delay, but I feel that these issues are more due to our internet connection or system overliad than due to a Skyoe issue.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Skype for Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall the software is a good tool for using for family or business. This is predominantly used for business and is an improvement from the basic Skype, but it still has some areas of improvement that it needs as far as overall quality. The cost for getting a phone line through them for one year is extremely inexpensive and there are many ways to forward the calls so you don't miss a call. This is a great solution for start up businesses who want to save money. Check this out and give it a try.

Pros

Easy to Use
Fast
Fairly good Voice quality
Fairly good video quality
Inexpensive for the use of a phone number for 1 year
and more

Cons

Sometimes the quality of the voice will break up and calls will drop
The administrative areas are a bit cumbersome to get to because it takes you to the website from the software and that's a bit sloppy

Review Source
 
 

Rob from Denovo
Specialty: Professional Services
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Skype is great IM and internal collaboration tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Great organization tool for quick questions/answers, or long running discussions. Quick and easy sharing of files and see what I see.

Pros

Quick and easy group IM and discussions. Save history of all messages to be able to go back to who said what. Ability to share files, images, and desktops.

Cons

Working with those that don't have skype outside the organization, it can be difficult to get the audio conference numbers and dial in to work if you are not part of the community or regularly use Skype

Review Source
 
 

Arpit from Autodesk Asia
Specialty: Professional Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

Skype- For Perfect Communication!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I would say one of the best tools to communication and collaborate.

Pros

One of the best tools to collaborate and interact with people working on different projects at different location. Video call, Sharing, Emojis are some of the standout features of the tool. Tagging people to monitor their status change is one of the cool features Skype came up with.
With no doubt it being the most standout tool over the years for interaction and communicating with peers at different parts of the world.

Cons

I do see Skype getting hang at times when you share your screen. Recent chats are stored at a different place and are not accumulated within the same chat box as compared to hangout can be a bit annoying at times.

Review Source
 
 

Mike from Corash
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

It's become a standard

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

When we set up new systems for new hires, Skype is a mandatory program to be installed and managed. The ease of controlling numbers, plans, and the entire team in one portal is convenient.

Cons

There are many times during business hours where phone numbers aren't available when seeking out local area code numbers.

Review Source
 
 

Danielle from Commodities Stores & Energy
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Skype! The great known name

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great quality for conferences, and is beyond easy to use. Skype is on almost every computer, that everyone already has an idea of how to access and move around the program. The buttons are clear. Everything is marked. Our whole company uses it.

Cons

Call drops tend to happen. I blame this on the internet company, but maybe Skype also has some say in this. Also latency with video calling on Skype is KILLER. How to slow down the internet? Have multiple people in your company in a conference call!

Review Source
 
 

Matthew from Medic
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Pretty decent videoconferencing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I appreciate how easy to use and how cheap Skype for Business is. It's come in handy when we've been doing work with people overseas and have needed to coordinate with them on a regular basis.

Cons

Sometimes I hate the user interface. Finding people can be a pain and managing your contacts and the like just isn't as clear and simple as I wish it was.

Review Source
 
 

jet from Fonality
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Skype is very reliable for communications with video and audio

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use to chat with coworkers. Once you have the setup with Video, easy to call for meetings with video feature and audio.

Cons

Doing conference calls has limited functions. It would be great if it has a record option, this would be helpful for trainings.

Review Source
 
 

Houston from Genscape
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Works well, when it works...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, intuitive, and simple. Makes screen sharing and conference calls simple and effective. Great for simple chats and pinging someone with a basic question or an FYI.

Cons

It can be reliably unreliable. The mobile integration and the online/offline/away/idle status handling is very shoddy. Our users regularly report issues with messages going to one device or another, getting notifications on other devices about "missed messages", and also getting emails stating they had a missed message, but will include the wrong message, or something along those lines. Personally, I've been on work computer, with Skype Business open and logged in, and gotten a notification on my phone via the Skype Business mobile app that I had missed a message. Check my phone to see a single line of the missed message (it didn't even save the whole thing), and then get an email for that same missed message, except it will have a LONG previous conversation chain with the person from whom the message was sent, and then the missed message (which showed up on my phone), and then some extra messages they sent, which were not actually saved in the message thread on the mobile app. All the while, my desktop app is up and running, and completely unaware of any of this activity.

I'm not sure why Skype Business has such a hard time with this online/offline and multi-device syncing.

Review Source
 
 

Susan from American Governor Company
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

basic platform, does exactly what you want for a messaging tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

its basic, and that is what makes it so good in my opinion. This is my company's second type of IM, the first one we tried was with the phone system, epic fail.

Pros

ease of use on desktop, seamless to mobile app
backed up with missed conversations to Outlook 365 so I never worry about missing out on a thread
emoji's can be fun when needed
Love the availability function, good to know when someone is away or not

Cons

what stinks the most is when people do not log in, so you may need to collaborate with someone quickly, and then you look at they have not logged in. Just ridiculous when you have to go to email or call them. I wish there was a way to ping a user to 'log the hell in.' our IT department sets it to log on upon startup, people who turn that off ruin everything.

Review Source
 
 

Carl from Day & Zimmermann
Specialty: Energy
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

Skype makes communication easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Skype for business is a fast, easy way to stay in touch with colleagues located anywhere. It allows for easy conferences, and can be a real time saver.

Pros

Skype will instantly let you know who is available or busy. It also allows for super fast communications between users and locations. The interface is small, intuitive, and easy to use.

Cons

At times the quality can degrade. Whether this is due to network issues or the program is at fault, but this can be an annoying issue. Aside from that, I find very little to complain about.

Review Source
 
 

Jasper from Education
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

The best software for communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its very nice, you can call almost anybody. The software looks good and operates very smoothly, and customer support is helpfull and very quick to respond.

Cons

When calling someone, especially when videocalling, the software requires a fast and steady internet connection on both sides.

Review Source
 
 

Tina Marie from tmgCareerServices
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Skype for Business! It WORKS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1. Very well maintained. I don't have a problem syncing my Office 365 email with it.
2. It runs faster than regular Skype.

Review Source
 
 

Michael from Alberta Glass
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Skype for Business is Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would highly recommend this software to businesses. It's a great way to stay connected with busy employees.

Pros

It's very handy in a busy business environment. It has chat and lets you know if people are available or away or even in a meeting. Also lets you present screens which is very useful.

Cons

You will appear inactive if your not touching your mouse for five minutes. And missed conversations go in a email folder instead of in a closed window which means you might not notice it right away.

Review Source
 
 

Caique from Looop Comunicação Digital
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Your go-to video conference software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Skype is the best video conference software there is out there. It is just straight forward and more reliable

Cons

I'm not a big fan of it's recent UI updates. I get lost all the time trying to find what I want to do

Review Source
 
 

Alan from Ftech int.
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Full marks to Skype

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A great communication platform.

Pros

Skype has been the industry leader when it comes to online meetings. Very easy to use interface and lightweight application makes it best. Phone nubers can be dialed to call out and the message can be delivered anytime using the internet.

Cons

Buying a number (Call in number) is little costly on Skype. But some other tools like Google voice is cheaper on this side.

Review Source
 
 

Scott from Zon Engineering Inc.
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Skype for Business is great for telecommuters

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

overall Skype for Business is a great resource for individuals and businesses alike, and it will be a critical piece of software as telecommuting is embraced I the future.

Pros

Skype for Business allows individuals that work from home to stay in touch with their colleagues by providing chat, audio and video calling, file transfers as presentations/ screen sharing for multiple participants. It is a great resource for businesses.

Cons

If you're on a video/ audio call and your network strength drops, calls can be lost and difficult to resume.

Review Source
 
 

Cassie from Fca
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

A must for telecommuters!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

This product keeps our company connected while employees are working from the office, or from home, or on the road!

Cons

Requires peak network strength. Audio quality drops if there is even a dip in the strength of the network.

Review Source
 
 

Priscilla from Electronic Caregiver
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Works for what I need it to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great to use when on the road and need to stay up to date with all of my team. Easy to schedule meetings and because it's now merged with Microsoft I find it super useful when sharing and collaborating. The new chat design is convenient and screen sharing is useful.

Cons

However, it is harder to share docs with others who don't have a personal account with Skype. I can usually get around it but would be easier if anyone could use it without an account.

Review Source
 
 
 
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Showing 1-20 of 395


February 2018

February 2018

This is the go-to tool for messaging between each other in our office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It allows me to easily reach people who otherwise would require a phone call or email

Pros

The ease of use. Easy to message, easy to add pictures, easy to save strings for future reference. The tool doesn't seem to have many hiccups. The reliability rate is extremely high.

Cons

Setting up contacts could be made easier. Maybe they should have a prompt that lets you add someone when you first talk to them instead of having to click multiple times to add.

Review Source: Capterra
 

Nisarg from Media.net
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

Helps You Cut Down On Emails!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Helped me cut down on email and meetings.

Pros

*It's very easy to setup conference calls.
*Screen sharing works like a charm.
*Integration with Outlook.

Cons

More often than not, you'll notice a lag in calls . This makes communication difficult. The notifications might become annoying after a point.

Review Source: Capterra
 


February 2018

February 2018

Skype for business is perhaps the best video chat and messaging tool that enables professionals arou

Ease-of-use

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Easy to use, intuitive, and simple. Makes screen sharing and conference calls simple and effective.

Pros

Easy to use, intuitive, and simple. Makes screen sharing and conference calls simple and effective.

Cons

It would have bee great if there was some feature to record the screen. This is missed the most most of the time.

Review Source: Capterra
 

Doug from Pine Creek Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Excellent tool for long distance communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Easy long distance communication throughout our project cycle.

Pros

Provides for easy conferencing with customers, supplies, subcontractors, and designers throughout the building process.

Cons

Some of the mobile functions are less than desirable and could be improved. Needs some new ring tones.

Review Source: Capterra
 

Coletta from At Home Virtual Services

February 2018

February 2018

I really not a big fan of Skype, although it is used alot for business and personal.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Pros

The best thing I like about Skype is that you can see the person that you rea talking to. It allows you to put a face with a name and makes the communication better for both parties.

Cons

I do not like that the application software is kind of hard to secure. you are not sure if you are going to see someone that you are requesting to see or someone that is offering you a scam. Too many people use it for things not good.

Review Source: Capterra
 


February 2018

February 2018

Is an astounding communication-based software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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The one special benefit I got from this software was the opinion and suggestions from other experts around the world.

Pros

It is a great way to collaborate with other individuals when sharing business ideas with people in the same field.

Cons

What I like least about this software is that it can be rather difficult to get people to respond or collaborate with you.

Review Source: Capterra
 

Lynn from EnVision Family Eyecare, PLLC

February 2018

February 2018

Step saving!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

The thing I like the most about this software is not having to track down a person if we have questions or issues.

Review Source: Capterra
 

James from Stelvio Inc.

February 2018

February 2018

Feature rich collaboration, with a few pitfalls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

- Nice looking UI
- Conversation History logging in Outlook a nice touch
- Group chats work well (on desktop)
- Screen sharing is incredibly handy
- Voice and video chat a great

Cons

Mobile version is a mess; can't attach pictures, constant drops in IM chats. Very fragmented and messy app overall. IM on the desktop version isn't as reliable as a basic Jabber setup. Sometimes IM chats add a 3rd person without warning or prompt!

Review Source: Capterra
 


February 2018

February 2018

I use Skype for business to virtually tutor clients. I used this software for international calls.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

I was able to connect with clients and make business calls internationally.

Pros

I like that I have the ability to connect with individuals face to face while being anywhere in the world.

Cons

On many occasions, I place calls that dropped. I have also had a tutoring session interrupted because Skype crashed suddenly.

Review Source: Capterra
 

Duran from Monash University

February 2018

February 2018

Communication made simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Calls can be made anytime with all colleagues
Communication is made simple. I like the ability to call anyone in the world across all businesses

Cons

There can be lag and call drops even with good signal. There should be the ability to record certain meetings

Review Source: Capterra
 

javier from Biotechnology company
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

it is perfect to do bussines

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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great

Pros

We can use it all the time it makes everything easier this is the best we are really happy for use it. All is perfect for us thank for everything

Review Source: Capterra
 

Daniel from Celebration Orthopaedics Institute

February 2018

February 2018

A great for businesses to communicate with each other

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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This software excels in utilization for collaborated work.

Pros

When I initially got this software, I thought its only use was for basic messaging and video chatting which Skype does the best with that in terms of video quality. But I found out that you can share documents with colleagues and work on them together. I have utilized that feature in the medical office that currently work in.

Cons

I don't know what it is but I feel like there is something missing. Maybe some screen capturing? So that the people that you are talking to can see what you're looking at on your computer if you're trying to show them a document or file.

Review Source: Capterra
 

Shirley from http://www.heal10.com/
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Fast organization of videoconferences

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

Business variant of Skype is pleased with the possibilities of remote management and fast transfer of files. You can quickly organize a video conference, where each participant will have access to a colleague's computer.

Cons

The quality of communication is no better than a free version. Frequent interruptions even with a slight decrease in traffic speed.

Review Source: Capterra
 


February 2018

February 2018

The default corporate messaging tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that almost every org and individual that I need to connect with uses this application and that it's pretty reliable.

Cons

I still struggle with some of the usability when trying to managed contacts, start group calls or work with the media settings

Review Source: Capterra
 

Daniel from Hughes Socol Piers Resnick & Dym Ltd.
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Solid product but not the most user-friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Pros

Seems to be a globally accepted and used piece of software that makes connecting with others pretty easy.

Cons

The biggest issue I've seen is people not knowing and understanding how to connect with others outside of their own environment. Not the most user-friendly.

Review Source: Capterra
 

Yusra from PricewaterhouseCoopers

February 2018

February 2018

A great software for commuincation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
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Pros

It's directly integrated into the Office 365 suite, and automatically inserts convenience actions - for example, you can directly initiate a meeting invite with the Skype dial-in details from Outlook. Instant messages can be shared during business meetings for discussing new ideas. Participants can draft, edit and brainstorm together with the help of the whiteboarding feature. Meetings can be simplified with features like HD cameras, USB speakerphones and headset. Users can send invitation to every participant with a personalized link.

Cons

you would need a Windows OS if you chose Skype for Business an important communication tool in your workplace. This is how Microsoft strategically does on other competitive platforms. Bad performance, high price and limited features on Mac are what you have heard the most.

Review Source: Capterra
 

Luc from EDS Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Very useful but tedious in certain parts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
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Pros

Calls work perfectly with small or large groups of employees
The screen sharing function works beautifully with out delay/ very minimal delay
Free to use (on my part at least, the company may have to pay for employees to have access)
Not had any issues large enough to merit needing customer service
Quite intuitive UI when in a call
Adding people from within the company is a really nice feature, allows for easy adding of people that you need to contact
Great for setting up meetings/ presentations with employees/ clients

Cons

Can't easily find previous conversations unlike on the regular version of skype
Not being able to share multiple screens at the same time can be an issue at times but is easy to work around.

Review Source: Capterra
 

Vino Kumar from SHARP

February 2018

February 2018

Efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Good collaborative work both remotely and while in the office
2. Share documents for both development and presentation purposes
3. Easy to chat with colleagues, whether it's an instant message or video chat

Cons

1. Screen recording will be helpful while discussing some important topics
2. Chat recover or any archive of chatting history will be helpful

Review Source: Capterra
 


February 2018

February 2018

Communicate to all your people in the world.

Ease-of-use

Functionality

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Customer Support

Value for Money

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To communicate all over the world without limits, making business.

Pros

What I like most from this software is that there is no limit to any company in the world I wnat to call, or any people, business has no limits.

Cons

What I like leat from this software is that in some countris some calls, are more expensive than others.

Review Source: Capterra
 


February 2018

February 2018

Easy communication to every place of the world.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Support

The companies can communicate to any place of the world.

Pros

The most thing that I like from this software is that any company can communicate to all the countries without limits.

Cons

The least thing that I like from this software is that the prices vary depending on the country, so if it is too expensive you cannot call.

Review Source: Capterra
 
 
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