Skype for Business Software


Skype for Business is a hybrid voice messaging solution that enables teams and individuals across the world to communicate and collaborate. It offers both cloud-based and on-premise solutions.

This solution allows users to interact via text messaging, audio and high-definition (HD) video communication. It supports collaboration through video conferencing that can support multiple people using phone or internet.With Skype for Business, online meetings can also be recorded for use later on. Since the solution is tightly integrated with Microsoft Office applications, it enables users to share files and make presentations on the call.

Users can view the online status of their contacts and schedule meetings with them through Microsoft Outlook. They can also start a conversation from other Microsoft applications, such as Word or PowerPoint.

Skype for Business facilitates texting and calling to mobile and landline phones. Other important features include support for third-party dial-in and the ability to remotely control others’ desktops.

Services are offered on a monthly subscription basis that includes support via email and an online knowledge base.



5,579 Reviews of Skype for Business

Overall rating

4.34 / 5 stars

Filters:

Showing 1 - 20 of 5,579 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Awesome Tool for Quick and Meaningful Communication

I love using Skype for Business because of all the innovative features they continue to roll out and improve.

Pros

This product has held up to high standards of use. I've routinely had over 12 conversations going on at once (support over 30 partners) and it transitions between every one seamlessly.
Skype for Business also links across all other Microsoft software applications - and therefore you don't need to know a specific person’s exact email - it gets pre-filled with possible recipients and you choose the correct one.
The video conferencing features are excellent with slim to no lag, buffering, or reduced quality.

Cons

When you have multiple chats or conversations going on in the same box at the same time, you will receive a notification if any one of the people send a message. Normally this is fine, but I wish I had the ability to choose which person I get an active notification from.
However, this can be solved by having different chat boxes opened per conversation.

January 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Simple Easy Efficient

Pros

The software is extremely simple to navigate and user friendly. My job just switched over to Skype for business a few months ago and the transition has been very easy.

Cons

The software does not work on the older computer that we have.

January 2019

Hellen from Capital City Auto Auction

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

An Efficient Communication Software

Incredible experience. I like how easy it is to use Skype for Business.

Pros

I like Skype for Business because of the supportive and incredible customer support. We use the tool to communicate with clients and other stakeholders. Also great for messaging and video conferencing.

Cons

No cons about Skype for Business apart from the fact that I cannot use this software when not online. Otherwise, it is the best for online communication.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Great for business collaboration

Pros

Easy to talk to co-workers who may be remote for the day, share files, teleconference, etc.

Cons

Sometimes Skype refuses to be minimized and you have to manually kill the app.

January 2019

Nikki from Affirmation Styles

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

Skype Is Great!

Pros

I enjoy that Skype is a universal platform you can use to communicate with businesses and potential employees internationally regardless of what type of computer operating system is used.

Cons

I really dislike that Skype no longer has the feature that allows users to choose a username, because the long username with all of the numbers is difficult to give to people in a professional setting and makes it difficult to find other users.

January 2019

Rebeca from Amrock

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Perfect for Quick Communication in Large Businesses

Pros

Skype for Business is my favorite tool/software at work thus far. I love being able to send an instant message to anyone in the organization or even just to say hi to a coworker without having to walk over to another floor and in most cases another building. Or organization is so large that we span out into multiple buildings so you can imagine how grateful I am for Skype business as an alternative to the phone. We are also able to send files, training via screenshare in Skype for Business as well as video chat for conference calls.
I also love how Skype will display that I am either in a meeting or presenting so that team members know why I am unavailable and not reach out to me during those moments.

Cons

The only con is that when I leave my desk momentarily to head to the office kitchen or restroom and return, my status automatically goes from "away" to "in a meeting" although I won't actually be in a meeting.

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

Professional communication

Pros

It is simple to use. You just double click a contact (or search up a contact, if you haven't done so already) and then you can immediately start messaging them. You can also create a group conversation to message multiple users. If you wish to describe a problem on your screen more clearly, the Share Screen option allows you to do that.

Cons

There is no way to save a group conversation. Every time you want to create a new group conversation, you have to re-add everyone.

January 2019

Adrian from Uber

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

The most reliable and ultimate source of communication for all professionals

If I talk about my overall experience I would say Skype for business is a unique way of arranging online meetings with lots of business benefits. It is the best ever collaboration solution.

Pros

Skype for business is an outstanding platform that has made multiple kinds of communication possible. I like the latest tools of this product. It facilitates the users by letting them to have close link with the clients and colleagues. It is helpful by enabling the users to make high quality conference calls in order to discuss several matters related to business. It is extremely super easy to use and download.

Cons

As far as I am concerned with this tool, it is the most user friendly product due which I am satisfied with this product. I love to use this. It has made my job easier for me. I never face any obstacle whenever I use this. So there is not anything that I like least about this product. It is all amazing.

January 2019

Karl from Transparent BPO

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

It was better before

Pros

It's almostt the same as slack, you can communicate with various people from different departments within the organization.

Cons

We used to have something named Lync 2013; however, it was blocked and we started using skype. You should add like a loud notification when a message comes up ; otherwise, it goes unheard off.

January 2019

Jack from Good Green Tips

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

An awesome app for easier communications.

Pros

Skype for business is a great app for calling someone. Calls and chats are free of charge but users need an internet connection to be able to use it. It is one of our ways to communicate within our office. Voice and video call quality are superb even if we're talking to someone faraway. We also loved its screen sharing capability, it makes our meetings so much easier. I'm also confident that all my messages and calls are secured.

Cons

I feel like there are no disadvantages of using Skype for Business. It works well on my side and I love using it.

January 2019

Earland from Self-employed

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

5 of 5

January 2019

Very useful

Pretty good I can’t complain besides the lag

Pros

I like how Skype has gone so far in the last couple years especially with there video chat it’s been on the same level as Snapchat if not better

Cons

After all these years they still can’t figure out the lag problem but besides that it’s great

January 2019

HUGH from Auckland Property Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Skype for Business

Pros

For a company with different departments in different locations, Skype is an essential business tool for day to day communication.

Cons

Its pricing for business makes Skype not that competitive anymore comparing to WhatsApp and Wechat

January 2019

Alex from MegaFon

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Functional application for communication with customers

Pros

For conferences with clients of our company, we use Skype for Business. The application supports high-quality video calls, and the H.264 SVC standard is used to improve signal quality. You can connect to the conversation from any device.

Cons

When recording audio and conference images, connection failures often occur. There are also problems with the connection when connecting to a conversation via the Mozilla Firefox web browser. Another disadvantage is the high cost of subscription to the service.

January 2019

Alexandre from Gameloft

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Convenient solution for high quality meetings

Pros

To discuss ideas and projects with employees who work remotely, we use the Skype for Business application. The program allows you to connect to the conference from any device: computer, smartphone, tablet, also supports the recording of sound and images.

Cons

In the Android application, there are often failures during communication, regardless of the speed of the Internet. There is also a lack of the function of transferring control over the mouse and keyboard to another conference participant.

January 2019

Ursula from Yum Deliveries Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Best for Corporate Communication

Pros

With a lot of similar products in the market, skype for business provides further by allowing for integration with office suite.

Cons

No complaints yet so far am a satisfied customer

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

January 2019

At this point, anything but Skype

At this time, if you use Office365, you are better off using Teams from Microsoft, or better yet, Slack or Google Hangouts to connect with remote teams.

Pros

I have almost nothing positive to say about the current Skype product.

Cons

Poor quality of connection, poor integration into Outlook, and does not work well on Mac OS, especially the web app.

January 2019

Bobbi from Business Information Group, Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

This is a must have for your business

Pros

The chat feature is wonderful. It allows you to see who in your company is available and gives the ability to send a quick instant message vs. overloading each others inbox.

Cons

I have not had any issues. The software is easy to use.

January 2019

Fiona from United States International University - Africa

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

It strengthens flow of information.

It is a user friendly solution that has made information to flow well through its good communication features.

Pros

Currently, Skype for business is one of the core communication tool that is being used across the institution. Through effective communication it has made it possible for a good flow of information. The software has enabled us to communicate with coworkers in difference departmental offices and also staff who work remotely. I like the screen sharing feature which we use for training. Additionally, I like the fact that we are able to conduct meeting of over 200 people at the same time through teleconferencing. The software is also easy and has a user friendly interface

Cons

screen sharing feature lags at times. I also hate that the tool functionality is limited to good internet connection. Without good connection it does not work well.

January 2019

Eric from Salem Business Computers

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4 of 5

Functionality

5 of 5

January 2019

Skype's is a practical way to stay in touch through video calls.

Pros

I have enjoyed using Skype for years. It is a great way to stay in touch with family and friends through video call and one of the best ways to stay on touch internationally.

Cons

It can be difficult at times when placing a skype call to a different country and not knowing the costs can delay any kind of connection.

January 2019

Gokul from Cognizant

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Skype for Business 2016

I am having all overall experience of 13 years in Information technology and right from the beginning we are using the Microsoft chats and using this Skype for business for past 12 years in my organisation. Prior we used to have bridge calls, Webex for all interviews and phone calls. However as cost optimization/security we replaced with Skype for businesses in order to have interviews (Face to Face), Phone calls and meetings with the organisation users.

Pros

I am using the Skype for business after Skype has been integrated with Microsoft and using for past 2 years around from now. The most likely part are:

1. Able to get the conversation saved in Microsoft all the previous conversations can be obtained from Mail box based on the dates. The reason Microsoft is closely integrated all its production with Outlook.
2. Like our phones Skype meeting can be scheduled for free when you have Skype installed in your laptops/machines. I used to do the same as my company removed the Webex /bridge callings for any meeting to be performed. So it is more cost effective.
3. Skype for business is good for social and casual interactions.
4. More securatised since it is compatible with Microsoft 365 with the same authentications.

Cons

Some of the least part which I would like to know is:

1. We will get an error when the maximum number of conversation is reached. I am getting this this since I am in support project and able to conquer with several people in chat on Monday morning especially.
2. Some time video is not much clarity during interviews however I am comparing this concept with webex as an user.