Skype for Business Software

Skype for Business Software

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Skype for Business User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4

Functionality

4

Showing 1 - 5 of 11,089 reviews

User Profile

Andrea

Verified reviewer

Company size: 10,000+ employees

Industry: Insurance

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2020

No more distance barriers with Skype

It is one of the easily available applications that is compatible with any device. Therefore, I recommend downloading and using it for various communication purposes wherever applicable. It has good quality and is profitable. I'm solving the walls of the distance problem to have a conversation with people far from me. I am also resolving the need to travel to and incur costs for a meeting. I was able to have conversations with people from afar through Skype. I have also been able to hold meetings with my team with Skype successfully.

Pros

One of the features of skype is its easy use and Set up. Nowadays almost everyone has a Skype account, so finding a contact is very simple, making a video call is very easy and having a long-term call and without interruptions, because the audio and video quality is very good. It is a solution for commercial communications since it avoids many expenses in national and international calls, it can monitor calls and it is integrated with other applications. The computer and even other devices, Skype allows communication through video calls, voice and text.

Cons

The only thing I don't like about Skype is that in its latest updates on PC the notifications are somewhat annoying since they are large and take time to clear, I would rather they were small notifications on the taskbar.

Reasons for switching to Skype for Business

Skype for Business offers more advanced features. It works better with others Microsoft’s products like Outlook, Word or excel.

Pankaj

Company size: 10,000+ employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

October 2020

Awesome tool for Business meetings in low budget

The tool is very nice to use and also friendly. You get video conferencing, audio calls over VOIP, integrated number dial, screen sharing in low budget.

Pros

I have used Skype for business for more than 6 years and it is really nice tool for video conference, making VOIP calls and screen sharing. Sharing files is the another feature which I used a lot.

Cons

The screen freezes sometime while having video conversations and also meetings. I had few audio issues as well but it was less than I expected. The files and print screen shared over Skype are not retain as they are downloaded to users documents folder. Once you delete the files from folder, they are gone.

Reasons for choosing Skype for Business

The product was easy to setup and also was within our budget.

Reasons for switching to Skype for Business

The audio and video conferencing having issues. File shared over Skype are kept on your local machine (somewhere in user documents folder). Teams retain the print screen and files shared for later use. Also teams is light weight and haven’t seen any issues so far.

User Profile

Vadiraja

Verified reviewer

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

August 2020

Best in what it does, still could be better

It is a great software to use and since anyone in business field will be really happy with the service they provide which contains all the needs of a professional worker.

Pros

The value given for the security is the best I have ever seen in any information exchange software. The kind of speed it has is great. The chat saving option directly to outlook was the best option I have ever seen. Since I am using this for a long time, I have seen more pros than cons will ever be. I think this is the best software for everyone in IT field as better as other fields too. Content and screen sharing is best so far.

Cons

They should optimize it for the slow internet areas which I have personally seen a bit less well made. And the video calling facility should be made easier and better usable. Other than this everything is great.

Reasons for choosing Skype for Business

The collaboration tool and the way it suggests and groups people. This was the better option in those instances.

Reasons for switching to Skype for Business

The collaboration tool and the way it suggests and groups people. This was the better option in those instances.

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

April 2019

Skype for Business - The Almost Enterprise Ready for VoIP

Overall, I'm a fan of Skype for Business. The UI is sleek and simple and very easy to use. It works great on both the desktop and mobile settings. It's also much easier to set up Skype meetings than it's other competitors. I can set up a Skype for Business meeting in less than 10 seconds compared to other platforms. And since I lead an organization of about 50 employees, setting up Skype meetings is a big deal in terms of how quickly I can set it up without wasting time. The only suggestion I have is for Microsoft to improve the connection quality. And Microsoft Teams could be the solution, but time will tell if that is a band aid solution or the actual root solution for our industry.

Pros

Skype for Business and its differentiated values have tons of benefits. As someone that uses Skype for Business for over 10 years, stemming from the Lync days, here are the positives: 1. The ability to call via Skype or a direct line with the ease it was made is a big differentiated value. I have 10+ meetings a day, and if I have Skype connection issues, I can dial direct via the client's cell. 2. The mobile app for Skype for Business is superb. What impresses me the most is that you can see screen share from presenters on your phone in addition to the audio. That's big especially if your role requires you to be constantly on the road. 3. Federation Services is big through Skype for Business. I can ping or call employees in my organization as well as my partners, Microsoft, or even my clients without having to dig for their contact info. This along has saved me tons and tons of hours of potential lost time searching for contact info. 4. Coauthoring - The ability to co author and work on documents together while you're on a call with folks on the other side of the world is truly breaking barriers. This has been huge for me, especially if I have to do business review preparations.

Cons

Skype for Business has a few limitations, but they are big: 1. Dropped calls - This happens way too often. It is an absolute embarrassment when you are presenting your solution to the client, and you get dropped from the call due to connection issues 2-3 times in a 1 hour presentation. You can guess how the outcome of the call might have went... 2. Limited Connection - Seeing the red bars is nerve wracking. You know that you haven't been disconnected yet, but you know that the audience is having a hard time hearing your audio clearly, and you can't do anything about it! This is a helpless place to be, and Microsoft has to find better improvements to reduce this. In a given business work week, where I average 4-5 hours of Skype calls a day, I would say that 1 hour of that typically represents red limited connection. It happens too often...

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Functionality

out of 5

April 2019

Abundance of great features with mediocre reliability

Skype has been the internal and external communication tool of choice at all three tech industry companies I have worked for. On paper, it fits all of our needs and more. In practice, Skype's reliability is sub-par. Perhaps this could be improved with a better configured installation or improved internet connection, but I do not have the access or data to say one way or the other.

Pros

In a business environment, Skype allows geographically separated teams to communicate using voice, video, screen sharing, and chat. The interface is intuitive and not something I hear users complain about. With a correctly configured installation, companies can ditch their desktop phones in favor of voice over IP, allowing users to talk using a USB headset, their mobile phone, or any other microphone/audio device. The mobile app, if enabled, further improves on this fluidity by allowing users to take calls on the go. Not a workday goes by where I do not watch a team member or customer share their desktop (or share my own)--it is a feature that we could no longer function without. Recording meetings has also become essential for us since it is rare for the entire team to be online at the same time. I suspect there are many more features buried in the program that I have not yet had a need to investigate.

Cons

Here are some verbatim quotes I have heard on a weekly if not daily basis for over five years at three different companies: "Sorry I am late, I was having Skype issues." "I'm here--sorry about that, Skype was not letting me come off of mute." "Can you pull me into the call? Skype is not letting me join." Before we crucify Skype, it's worth putting these quotes in context--like any enterprise-level tool, Skype is only as good as the network it sits on, and beyond that must be correctly installed and configured. Doing so has never been a part of my role's responsibilities, so I am not sure how much room for improvement their is in configuration of my company's instance. However, I can say without a doubt that at least some of the time, the issues users commonly experience are the fault of their internet connection, shoddy headsets, or aged PCs.

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