ThinkingPhones is a cloud-based phone system developed by Thinking Phone Networks suited for organizations with over 5,000 employees. This solution also offers SIP trunking for businesses that need a single-vendor VoIP solution.
ThinkingPhones offers a number of unified communications features. Users can engage in videoconferencing from desktop and mobile devices. Presence information, corporate directories and communications apps can also be accessed from mobile devices. Usage data and presence information for end users feeds into the ThinkingPhones UC Analytics solution, which tracks metrics on employee productivity.
Contact centers can also deploy the ThinkingPhones solution for more sophisticated modes of call routing, such as automatic call distribution (ACD) and call queuing. ThinkingPhones integrates with CRM solutions such as Salesforce.com and Microsoft Dynamics, and an extensive library of routines, protocols and tools for building software applications (APIs) is available for businesses that need custom integrations.
James from 2020 Teknology
Specialty: Professional Services
My phone and mobile app always work. I have been a customer for 2 years and have never had any performance issues. They also have a service call contactive that provides me with contextual information about callers. I believe it is unique in this industry and very useful. Additionally, their solution integrates well with SalesForce which makes for an efficient sales experience.
ThinkingPhones currently lacks a web conference solution but it is on their roadmap which should be available any day now. Once this is available, ThinkingPhones will be a complete UCaaS solution.
My recommendation is to get a demo of their offering and see all of its functionality. Their solution is much more than just phones and voicemail.
Jennifer from IdeaPaint, Inc
TPN added tremendous value in the design of our call center to meet the needs of the business.
The product is very easy to administer and can be easily customized to meet the ever changing demands of the business.
The implementation was a bit choppy, but both organizations took the time to step back and re-assess what could be done differently.
Take the time to understand your needs and document each functional requirement during the SOW process.
Jason from Structural Group
Simple to use, 100% uptime, this product is very simple to use and has quite a few features
They have a very Long Procurement process so we are always waiting on new phones from them
Manage the cutover of you numbers very closely it is out of Thinking Phones hands and the losing carrier is not always keen to let the numbers qo without a fight.
Michael from Rimlan BV
Employees number: 2-10 employees
I have been searching for many years for the ideal cloud-based Unified Communications solution for the enterprise. When I came across Thinkingphones recently I was so impressed I immediately signed up as a reseller. Not only does it have all the features (including call-centre functionality), linking to CRM, social media integration, full HD video, analytics etc. it also has a very professionally run infrastructure for provisioning. This company has spent a lot of time getting this product ready for the enterprise - both large and small.
Complete package, professional, costs savings, good support and professional services
None that I have found yet. You do need a good network, however - but this is the case with every UC solution.