About Voxbone

Take your business global in an instant with Voxbone’s enterprise-grade VoIP and messaging solutions, ideal for cloud-native organisations or those that are currently migrating to the cloud.

Our global network spans 93% of the global economy and delivers fully local voice presence in 65+ countries via elastic SIP trunks and phone numbers. Because we’re a national operator in most markets, our service is non-aggregated – for maximum quality, transparency and reliability at the lowest possible cost.We’re also compliant with local regulations in every market, so you can count on us for your long-term telephony needs. Our cloud portal and APIs make on-demand provisioning and streamlining of management processes a reality for customers, no ...


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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

3 Reviews of Voxbone

Overall rating

3.67 / 5 stars

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January 2020

Jane from imec

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2020

It always offered me good quality DIDs.

I have used Voxbone for many years because it always offered me good quality DIDs to communicate with colleagues working in other cities, offers quite reasonable rates and the ability to manage from the official website all the numbers we need, in our support call center have an account with thousands of DIDs available, excellent service. Excellent service with a support always attentive to help the user with any problem or query, I recommend trying it as it provides global coverage for companies with customers abroad.

Pros

I like it because I can locate supervisors on the days I have to visit their locations, I have several numbers available to communicate with different branches in the country, it gives me a competitive rate and a stable service, I can send and receive text messages which is very useful to me sometimes when you can not make a call because you are in a location.

Cons

It has not given me problems in more than 5 years of use, in the call center sometimes discard some DIDs that do not hook good signal in the calls but nothing serious since they are replaced as soon as possible.

August 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

August 2018

One Stop Shop

Pros

One stop shop for all your telco needs. They are easy to work with, and have a feature rich portal.

Cons

the higher quality is definitely equaled in price.

March 2019

Dmitr from IP Telecom

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2019

One of the worst VoIP providers

Except of numbers, channels, calls, they ask money for: channels for outgoing calls (yes, pay twice), channels for toll-free calls (pay twice!), port in and port out (loose the customer and pay!), number information requests (hundreds EUR per each!! even for the duplicate and old requests). No support: their support answers «look to the website» in 90% of cases. Manager not answer at all, if «don’t like» the question. No guarantee: for the last 2 years the disconnected more than 1000 our numbers, just because «numbers in this country can’t work any more, sorry». And this is not about small countries, most of disconnection in Europe and Asia (Germany, Spain, Italy, Korea etc.). We lost hundreds of customers because of voxbone… If you don’t want to loose your customers, money, time, don’t even thing about the voxbone.

Pros

They try to catch you with the low prices and «tier1 quality». But later you’ll find that for most of numbers they are a simple reseller without no guarantees and they try to get money for everything, also for nothing!

Cons

If you want no guarantee, no quality, no support and money for nothing - you are welcome. If you don’t want to loose your time and money - don’t even try.

Response from Voxbone

Replied April 2019

Hi Dmitr, sorry you feel your experience with Voxbone has been a negative one. As you know, we have been forced to disconnect your services in these countries because of a series of abuse cases involving unwanted or nuisance calls on your allocated numbers, which you were unable to help us satisfactorily resolve. We took every effort to rectify this matter without interrupting your service but had to escalate your case to our legal team because of continual misuse of our service. With regards to our pricing, all terms and conditions are clearly indicated in the contract that you signed and any fees are clearly communicated ahead of time. Our pricing is structured to give resellers and enterprises maximum flexibility - so you only need to pay for what you use. And our high customer satisfaction scores across the board are testament to the quality, support and value that we offer. If you'd like to discuss further, please reach out to your Account Manager. Thanks, Voxbone