Voxbone Software

3.00 / 5 (2)

About Voxbone


SIP Trunks by Voxbone is a cloud-based VoIP solution for businesses across various industries such as travel, telecommunication, construction and manufacturing. Key features include online ticketing system, monitoring of network operation center (NOC), concurrent calling and real-time access to area codes.

SIP Trunks allows businesses to provide on-demand voice services via SIP. The solution allows users to manage concurrent calls. Callers have access to the directory database allowing them to check area codes of any country in real time.

SIP Trunks offers APIs that enables users to access call capacity and phone numbers for multiple areas and countries. Users can also create capacity groups for each contact center and data center.  The solution allows users to create an alert threshold for every capacity group and receive automated notifications when usage is reaching the limit.

SIP Trunks provides services on a monthly subscription basis and customer support is available via phone, live chat, email and online inquiry form.



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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

2 Reviews of Voxbone

Overall rating

3.00 / 5 stars

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March 2019

Dmitr from IP Telecom

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2019

One of the worst VoIP providers

Except of numbers, channels, calls, they ask money for: channels for outgoing calls (yes, pay twice), channels for toll-free calls (pay twice!), port in and port out (loose the customer and pay!), number information requests (hundreds EUR per each!! even for the duplicate and old requests). No support: their support answers «look to the website» in 90% of cases. Manager not answer at all, if «don’t like» the question. No guarantee: for the last 2 years the disconnected more than 1000 our numbers, just because «numbers in this country can’t work any more, sorry». And this is not about small countries, most of disconnection in Europe and Asia (Germany, Spain, Italy, Korea etc.). We lost hundreds of customers because of voxbone… If you don’t want to loose your customers, money, time, don’t even thing about the voxbone.

Pros

They try to catch you with the low prices and «tier1 quality». But later you’ll find that for most of numbers they are a simple reseller without no guarantees and they try to get money for everything, also for nothing!

Cons

If you want no guarantee, no quality, no support and money for nothing - you are welcome. If you don’t want to loose your time and money - don’t even try.

Response from Voxbone of Voxbone

Replied April 2019

Hi Dmitr, sorry you feel your experience with Voxbone has been a negative one. As you know, we have been forced to disconnect your services in these countries because of a series of abuse cases involving unwanted or nuisance calls on your allocated numbers, which you were unable to help us satisfactorily resolve. We took every effort to rectify this matter without interrupting your service but had to escalate your case to our legal team because of continual misuse of our service. With regards to our pricing, all terms and conditions are clearly indicated in the contract that you signed and any fees are clearly communicated ahead of time. Our pricing is structured to give resellers and enterprises maximum flexibility - so you only need to pay for what you use. And our high customer satisfaction scores across the board are testament to the quality, support and value that we offer. If you'd like to discuss further, please reach out to your Account Manager. Thanks, Voxbone

August 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

August 2018

One Stop Shop

Pros

One stop shop for all your telco needs. They are easy to work with, and have a feature rich portal.

Cons

the higher quality is definitely equaled in price.