Mark Systems IHMS


 

Mark Systems is a recognized leader in the home building software market and has won several awards from the industry magazine Construtech. Construtech named the company amongst the top “50 Hottest” software firms. Mark Systems IHMS allows home builders to manage their entire operation in one solution.

IHMS offers their applications as part of an integrated suite that includes estimating, project scheduling, service management, bid management, accounting, and customer management. The data for all of these applications is maintained in a single database. This provides a single access point for home builders to store, log-in and share their share data with other parties involved in their operations. The software incorporates functionality to manage housing quality and keep track of LEED qualified home improvements. The software also provides access to trade partners, home buyers, lenders, and home owners.

The software is ideal for construction companies that occupy the mid-market and up. We think the software works for home builders that run businesses somewhere between $10 million and $100 million and have 6 or more employees. For residential builders and developers of 10-50 units, we recommend purchasing the SaaS version of the software. For builders and developers that manage 50+ units, we suggest the they go with the on-premise version.

 

Mark Systems IHMS - iPad Integration for Field Personnel
 
  • Mark Systems IHMS - iPad Integration for Field Personnel
    iPad Integration for Field Personnel
  • Mark Systems IHMS - Complete Configurable Executive Dashboard
    Complete Configurable Executive Dashboard
  • Mark Systems IHMS - Integrated Document Management is Standard
    Integrated Document Management is Standard
  • Mark Systems IHMS - Warranty Shares Complete House History
    Warranty Shares Complete House History
  • Mark Systems IHMS - Fully Integrated Sales Performance Monitoring
    Fully Integrated Sales Performance Monitoring
  • Mark Systems IHMS - Completely Rewritten for Java
    Completely Rewritten for Java
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, Web browser (OS agnostic), Windows 2000

31 Reviews of Mark Systems IHMS

Showing 1-20 of 31

 

from Eagle Construction
Specialty: Home builder - production
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

IHMS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
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Likes Best

I love the fact you can access everything in one software product.

Likes Least

It's not iPad-friendly. So during selections, we are handwriting their colors in a Word document and then inputting them into IHMS.

Recommendations

Make use of all avenues this software has to offer.

 

from Handler Homes
Specialty: Home builder - production
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Lack of training

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the fact that the entire company is tied together under one program. The vendor appears responsive.

Likes Least

Set up was not done properly, and we have spent the majority of time since up and running fixing issues. There is a lack of training for all employees.

Recommendations

Be ready with information prior to start-up. You need to ensure you guide and advise clearly.

 

from Eagle Construction
Specialty: Construction manager
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

IHMS review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

All my information is on my iPad. There's no more searching for plans and work orders.

Likes Least

It's very slow to bring up individual POs thread for approval. The calendar is very jumbled and difficult to read.

Recommendations

This system works well for construction management.

 

from ForeverHome LLC
Specialty: Home builder - production
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It completely integrates all aspects of homebuilding. The entire system works together. The support team at Mark Systems goes above and beyond to make sure that all questions are answered.

Likes Least

I would like to send emails to the customer base from the sales center.

Recommendations

Take the time up front to make sure that everything is correct. This is well-integrated software.

 

from Kartchner, Inc.
Specialty: Home builder - production
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Kartchner Homes

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the awesome support and continued updates.

Likes Least

The price tag is hefty. This software is worth the price I'm sure; it's just hard to stomach the cost.

Recommendations

Make sure that everything is apples to apples. This is truly the only integrated system out there that I could find. Everything else is piecemeal.

 

from EYA LLC
Specialty: Real estate developer
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Heavy User and Administrator

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's user-friendly and offers great access to database information.

Likes Least

My personal opinion is this product has a limited amount of reports, but the database information makes up for it.

Recommendations

The company has a great technical support staff who is great to work with.

 

from Wonderland Homes
Specialty: Home builder - production
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

I appreciate that IHMS is always looking to improve their product.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I appreciate the support IHMS provides. They are always very responsive and helpful.

Likes Least

I have had frustration with warranty reports in the past, and the tedious process of exporting the data into Excel. However, the recent enhancements have addressed those issues, and the reporting is now much improved.

Recommendations

Keep a wish list. Let IHMS know what you want the system to do for you. It is very helpful when trying to get the information you need or when trying to use it to effectively run your piece of the business.

 

from Handler Corporation
Specialty: Building owner
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

I would recommend this if they spend extra time in learning.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The system can flow easily together, and some of the personnel go out of their way to help. I like the Roundtable Seminars. I was only given permission to attend once, but I would love to attend more to learn more.

Likes Least

The training is not "training," per se. All of the reviews employees had of the different areas were actually the training, and we didn't realize that's what we were doing. It teaches you from the perspective that you use it and are familiar with what you are looking at.

Recommendations

I highly recommend easing into the program for at least six months to a year for training/uploading before going live! We are almost two years into it and sometimes feels like we are operating backwards.

 

from Handler Corp
Specialty: Home builder - production
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Best Homebuilding Software on the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

It incorporates all aspects of homebuilding into one system. It allows me, as a purchaser, much greater control of how I buy, and it allows a small amount of people (overhead) to manage a large number of builds in a given time.

Likes Least

Not much. It takes some time to implement and get over problems as you transition, but it is well worth the effort.

Recommendations

Plan ahead, and take the time to do the setup correctly. Use the Mark Systems consultants to guide you through the setup. You will not save time or money by skimping on setup time and costs.

 

from Gumenick Properties
Specialty: Home builder - custom
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

My review of IHMS.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software is very logical and easy to follow through the steps to accomplish a task.

Likes Least

Up until recently, it was hard to get a person for support.

Recommendations

This software is a lot of work to set up, but once you have it set up properly, the maintenance is a breeze.

 

from Eagle Construction of VA, LLC
Specialty: Home builder - production
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

IHMS Review - Estimator

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Entering in new takeoffs is pretty easy.

Likes Least

The inability to easily process changes (the idea of stage-releasing as the only way to catch late-addition selections). And I don't like the idea of releasing a house without being able to review/adjust everything beforehand.

Recommendations

From a purchasing point of view, have an idea how you want the budget/release process to work, and make sure a system is able to accommodate it.

 

from Eagle Construction of VA
Specialty: Design/build firm
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Eagle Purchasing

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

Extremely flexible. The software allows you to make it work for you and your business. The vendor is always open to suggestions and willing to work with you to benefit you the most.

Likes Least

There are slight inconsistencies. 1) You're not able to use the down arrow with the drop-down tabs. 2) House information isn't in the edit window for PO/WOs. 3) It doesn't allow for a review of PO/WOs between the point of generation and release. 4) It doesn't allow for a PO/WO to be put in a holding Status or under review so that it isn't moved forward in the schedule progression.

Recommendations

Be patient. There's a lot it can do, and you won't figure it all out for quite some time.

 

from Beechwood Organization
Specialty: Home builder - custom
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

IHMS Executive Roundtable

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Since I began using IHMS, I have learned that it is very user-friendly and a a great source of information.

Likes Least

The system works very well for the type of work that our company does.

Recommendations

Once you know how the system works, you will realize how beneficial it is for your company.

 

from Traditions of America
Specialty: Building owner
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Traditions review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I have only used the software for approximately two months (I am a new employee), but it is very user-friendly and easy to navigate.

Likes Least

I have not come across anything yet, but I would like to know if certain Excel reports can be produced out of the software.

Recommendations

Play around in the software, as there are many options.

 

from Handler Corporation
Specialty: Home builder - production
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Setup is difficult

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The potential for the product is amazing, and I see that potential always.

Likes Least

Setup has been very difficult, and we received a lot of bad direction throughout the process. We are two years in and are redoing the setup for the third time to get the purchasing and job costing area correct. Support has been inconsistent, and we get different answers and advise from different people.

Recommendations

Give yourself a full year to properly set everything up or hire someone to do the setup work full time for several months.

 

from Wonderland Homes
Specialty: Home builder - production
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

A somewhat decent builder software, but not 100% reliable.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like how fairly easy it is to learn the basics of.

Likes Least

It isn't reliable. Almost every house we build has a random Work Order that was never issued. And it varies by trade. It isn't predictable, and nobody at Mark Systems can explain why it happens, but it does.

Recommendations

Use the software, but remember that it isn't perfect. So, you need to be flexible, and you need to have other means of catching the mistakes.

 

from Main Street Homes
Specialty: Building owner
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Option Coordintor with Purchasing and Estimating Department

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the ease of price updates with exporting to Excel and the ability to import back in.

Likes Least

It doesn't quite work as well for the production builder who is really a semi-custom builder with a lot of changes.

Recommendations

Ask questions and use the software if you can. Once you really use it, then it's easy

 

from EYA, LLC
Specialty: Design/build firm
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Accountant approves of Mark Systems IHMS

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Everything is interconnected, and reports and entries move seamlessly between modules.

Likes Least

I wish the custom reporting writing function was a bit more enhanced, particularly with mapping the source information.

Recommendations

Every homebuilder can benefit from this software. It creates interdepartmental efficiency, which in turn reduces redundancy. The more you use it, the more you are able to do with it, so take the time to invest in the product.

 

from Traditions of America
Specialty: Home builder - custom
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Mark Systems review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is the most integrated homebuilding software I have seen.

Likes Least

I would like to be able to print multiple companies without going into each report nine times.

Recommendations

You need the personnel available for the upfront work with setup for elevation budgets and contracts. It makes life easier.

 

from Main Street Homes

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Main Street Homes is the largest privately owned home builder in the Richmond, VA area. We have 5 furnished models in different locations around the city. Approximately ¾ of our sales come from visitors to our model homes that want to select their floor plan from our portfolio and add features from a list of predetermined options offered.

We were looking for a completely integrated software package to manage our prospects, contract implementation, buyer’s standard feature selection as well as special request, purchase order system, construction scheduling, trade communication, accounting, warranty and managerial reporting to replace the software and many spreadsheets we were using previously.

The Mark Systems folks were instrumental in the setup and early operation of the system. Training was provided for each department both onsite and through webinars that allow employees to be up and running quickly. Access to key support personnel at Mark Systems specializing in the variety of disciplines required to operate our business was provided to minimize any disruption in the flow of information and process should a question arise.

We are presently on version 3.1101.2a. Our goal is to use every aspect of IHMS from prospect registration to final warranty service recording through the buyer website. Presently we have 60+ jobs in the field with 20+ active subdivisions. We offer 30+ models with an average of 3 elevations each and over 1200 options. IHMS reporting allows us to analyze all aspects of our business including the profits on a base house w/ options separate process.

The constant R&D has provided the improvements for both operational and functional efficiency. MSH has realized benefits that allowed us to streamline some of our processes which has increased the capacity of employees.

 
 
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