ProContractor™ by Viewpoint Software


 

ProContractor is an end-to-end estimating, accounting, and project management solution designed to help small and midsized contractors increase profitability and visibility.

Its flexible design enables companies to begin with the most critical applications needed – whether estimating or accounting – and expand into the full breadth of offerings, as the business grows.

Integrated estimating allows users to convert bids into projects, including setup of cost and billing codes, project alternates, lien notice setup and more.

Adding project management to accounting and estimating makes ProContractor a complete solution that helps construction firms get a better handle on bids, documents, and projects while keeping their financial data in sync with the business.

The ProContractor online plan room helps ensure contractors, subcontractors and vendors are always working from the same document set. Emails alert users to new or updated project and/or bid documents, and the room provides access to these from anywhere, anytime.

 

ProContractor™ by Viewpoint - Project dashboard
 
  • ProContractor™ by Viewpoint - Project dashboard
    Project dashboard
  • ProContractor™ by Viewpoint - Customizable homepage
    Customizable homepage
  • ProContractor™ by Viewpoint - Schedule explorer
    Schedule explorer
  • ProContractor™ by Viewpoint - Field order scheduler
    Field order scheduler
  • ProContractor™ by Viewpoint - Invoice entry and approval
    Invoice entry and approval
  • ProContractor™ by Viewpoint - Progress entry
    Progress entry
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

53 Reviews of ProContractor™ by Viewpoint

Showing 1-20 of 53

 

from j and j construction
Specialty: Construction manager
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

great product very easy to use

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Likes Best

online plan room helps ensure contractors, subcontractors and vendors are always working from the same document set

the online plan room is great for contractors like me. we are all able to work from the same document set. also the ability to navigate around the platform is very user-friendly

Likes Least

personally, the invoice page I struggled with setting it up and could not do what I needed to do. but probably most of that was just my skill level with computers

Recommendations

I would say be open and honest. rate the program based on ease of use and just be fair.

 

from Discovery Senior Living
Specialty: Real estate developer
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Three months and out

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Available on multiple platforms, staff tries to help but are compartmentalized. One stop for everything.

Likes Least

Oh my. No response whatsoever to programming needs, fee for help, very, very poor take off capability. Could measure SF, area, but i used a second application almost right away for takeoffs beyond that. Also, relatively easy tasks in other programs are not easy here. I am a pure construction manager, so the invoicing and accounting functions may work great, but I did not use.

Recommendations

Make sure you ask for every possible cost, up front, in writing. And honestly, the cost of this is way more that what its worth. Even if you've already purchased, I would just cut my losses and find something else.

 

from US Underground
Specialty: Earthwork/excavating
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Fantastic interface

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interface is great, visual and 3-d assemblies are nice to work with

Likes Least

everything about this software is going to cost you. almost impossible to set up for an average user. Expect to spend a ton on training and annual maintenance.

Recommendations

Get your best tech person to do the training and hope they stay around for years.

 

from Hubbard Construction Company
Specialty: Heavy/highway contractor
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Very limited and cumbersome

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Likes Best

The product line is intended to interface with different modules seamlessly.

Likes Least

The ProContractor is very limited in its takeoff performance. What seems like easy things to takeoff, require "workarounds" to obtain desired results. The support requires a subscription package, and most problems required a full-business day to have someone contact you.

Recommendations

Consider the type of information you are looking to obtain from a set of plans. If you are looking or something more than square feet, consider looking at other takeoff solutions.

 

from Whitson Inc.
Specialty: Construction manager
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Not recommended because of accounting feature deficiencies.

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Likes Best

Since we migrated from American Contractor in October 2013, the technical support staff has, with maybe one or two exceptions, been very eager to help resolve problems that we have run into, and there have been many. The employee assigned to our transition (I've forgotten his title) was very helpful and, I believe, did the most he could do to try to help our frustrating position but in the final was limited by the mysterious and aloof Development Department.

Likes Least

Whoa, get ready! Unfortunately, their Development (programming) staff has very unresponsive to our needs. We paid for the transition of data from AC to PC and they loused up a couple of major datasets (Contacts, Equipment) and refused to fix it, leaving the two modules virtually useless to us. They did offer to correct it for a reduced hourly billing rate but after what we had already spent for the software, I rejected that plan as unfair.
Because of these and other problems, I had to work seven days a week, 8-10 hours a day for over six months just to get the program somewhat working and finally get some time off. Much of what was promised us has still never happened and some basic tasks and reports have still not been implemented. (i.e. deposit slip, drill-down reports) I've also found that as I have gotten more used to PC's idiosyncrasies, I have gotten faster at data entry which has had the unfortunate effect of locking up the system. So I've had to actually slow down and wait for PC to catch up.
I was hopeful a while back when Viewpoint started an online "Suggestion Box" for users to request changes, fixes, and new features. I've submitted over 50 of the hundreds that have been entered and there are very few of them (even those with many "votes") that have been included in subsequent releases. One complaint I hear from other users (with which I agree thoroughly) is that improvements, fixes etc in each release have been aimed primarily at the Estimating and Mobile modules, neither of which do we use. Accounting, for the most part, is treated like the proverbial "step-child" even though is is that work that keeps the reporting data correct and up to date.

Recommendations

Because of the lack of response to our needs, I cannot recommend Viewpoint's ProContractor software. If you still want to look into this product, beware of sales. They were all very nice people, but they were, of course, trying to sell the product so take their promises with a grain of salt. If at all possible, get access to Viewpoints "Suggestion Box" for ProContractor and just take a look through the suggestions to see if any of them are what you want to already exist in the program.

 

from Watts & Associates
Specialty: Roofing & siding
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Not exactly user friendly

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Likes Best

Procontractor is user friendly and the online chat support is quick and usually dependable help.

Likes Least

It is what we in the office like to call "information constipated" it has more information than you could ever want but takes days and lots of man-hours for a simple report in any area of the system. There is no such thing as a simple or quick report anywhere in the system. A report we got easily in American Contractor took 2 1/2 days to create in Procontractor.

Recommendations

Make sure the reporting you need for daily work activities are available to you before you are done with their training. Also,
If you are migrating be sure to know what trainings you need vs those who don't migrate. Most of the training is a video......

 

from Chief Industries, Inc.
Specialty: General contractor
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

ProContractor thoughts

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Likes Best

I like the complete package - estimating through accounting. The people at Maxwell and now Viewpoint seem to be genuinely interested in how we use ProContractor and how it works for us.

Likes Least

1 - We haven't come up with a way to handle construction management projects that does what we want.
2 - Support isn't able to supply patches for issues. We are faced with doing an upgrade, which takes several hours of work, in order to get a change to a couple reports that don't show committed cost correctly.
3 - We tend to have issues where something doesn't work, then if you try again it works. This makes it feel like the program isn't 'solid".

Recommendations

Look for a company you feel matches your corporate style/culture/visions - whatever you want to call that. I think it is extremely important to be able to talk to the vendor and have them understand what you need. Even though we have some annoyances with the program, we feel Viewpoint is working on the right things and going in the right direction.

 

from Viking
Specialty: General contractor
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

This is not as promised!

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They have very helpful people working for them, but there is so many layers of divisions that you have to talk to 3-5 people to finally get anything done.

Likes Least

The product does not live up to the price tag. We are 4 months into going live with the system and still can not depend on any report to be correct.

Recommendations

Good system for new users, but if you are coming from a preexisting system don't pay for the training or migration. The amount of frustration and time it takes to sort out the mess is not worth it.

 

from Hazley Builders
Specialty: General contractor
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

We run all of our jobs and accounting through this program

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We can do all of our job costing, estimating, customer invoices and accounting in one place

Likes Least

The company is impossible to deal with, there are a ton of hidden costs, the program runs slow on their cloud and it's impossible to get a timely response with any issues that you have (sometimes I have waited a week before they got back to me).

Recommendations

Be sure to ask about all costs up front and if possible see if you can get a representative for your company that you can call at any time with issues. Also ask what their turn around time is when you create a "case"

 

from SOUTHLAND CUSTOM HOMES
Specialty: Design/build firm
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Efficient and Professional Service

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N/A

Likes Best

It fits 95% of the needs we have. The salesman was very knowledgeable and I was very patient with all my questions and with the amount of time it took me to make a decision.

Likes Least

Only that it can't create a cut sheet as part of the takeoff. This will not be important to every user. They couldn't answer any questions relating to Quickbooks integration.

Recommendations

Make sure to ask lots of questions relating to the way you do your estimating. The salesman I had was very knowledgeable.

 

from Estrin-Hinds Construction Co., Inc.
Specialty: General contractor
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

It's terrific!

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I really like the reports and forms. I like that I can modify them to make them unique to our company. The cloud has helped to make us mobile and our data secure.

Likes Least

There are some inflexibility in the system. ie: In some cases you want to delete a change order or vendor invoice and the system doesn't let you.

Recommendations

Really weigh the cost of the time and expense. Like any new software you need to not only invest in the expense but just as important is to invest the time to learn. It's the only way to be successful.

 

from DACG, Inc.
Specialty: General contractor
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Minimal at Best

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Likes Best

The correlation of estimating, project management to accounting.

Likes Least

CUSTOMER SERVICE, we have had this product now for over three years. Still insist the product support is minimal to NONE. They do not have answers, and usually cannot solve issues. The search bar/help is TERRIBLE.

Recommendations

This is excellent for a small company. I do not recommend this for any company doing more than one million a year.

 

from Tarpan Construction, LLC.
Specialty: Heavy/highway contractor
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

I treat procontractor as a "worker bee".

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Likes Best

The ability to enter data one time and get numerous reports.
The support that is available. This product will grow with our company.

Likes Least

Don't like that it is not compatible with P6 scheduling software.

Recommendations

Make sure you are ready for a high level of detail in your job costing.

 

from MBI
Specialty: Concrete
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

I've been using this since it was "Quest"

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I've always had faith that the software was giving me accurate numbers with every updated version and the vendor has always helped solve any issues I've had.

Likes Least

I don't like the self updates. I don't think it's that easy to do the updates. I'm a user but not a tech. My issue is all stations/seats have to be done and if I make a mistake or goof it up, we don't estimate until it's fixed. For that reason we employ an IT firm that does it for us.

Recommendations

They have a lot of functions I don't use, like the management portions. But for fast easy take offs and quick thorough estimates this is a very friendly software.

 

from Hazley Builders
Specialty: General contractor
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Invested in program to help business needs, not worth the investment.

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We do use the program for estimates, but after that its complicated on how to transition into the next steps. The best feature is the employee hours that we can track per job and cost code.

Likes Least

There is a major lack of customer support. You can never get a quick answer or assistance. And if its not a technical question, you need to pay by the hour to get the help you need so you can continue to run your business. There are also a ton of updates that always need to be done to fix the 'bugs'. A system and company this large should have that already figured out.

Recommendations

Make sure you have a full understanding of the way the training works (what comes with the "support package" that you have to buy), and ask about additional costs that you should expect after you purchase the program. Also, ask the processes for when you have a technical question vs. a question about the program itself(reports, estimating, data entry etc.). Just make sure you have the time and man power to really dedicate to this program before making a large investment. It will take a while to see your return on investment.

 

from LCR Construction, LLC
Specialty: General contractor
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Slow start, but promising outlook with Viewpoint

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Likes Best

Viewpoint has all the tools we need to track costs on our jobs. The reports are thorough. The transition from the estimating module to the accounting module is seamless.

Likes Least

We currently are having challenges with their training schedule meeting our Go Live date.

Recommendations

Make sure you evaluate and communicate deadlines with the software provider to ensure all are on the same page for implementation.

 

from TNT, Inc.
Specialty: Concrete
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Human Resources - Payroll

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I have issues with almost all aspects of this software.

Likes Least

It's very difficult to navigate. The reports are very limited. Some basic reports are not available, and the support response is always to export the available information and manipulate it. Support is slow and sometimes seems less than knowledgeable about some aspects of the system. Drill-down features are almost non-existent.

Recommendations

At this point, my recommendation would be to look elsewhere.

 

from T-N-T Inc.
Specialty: General contractor
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Powerful Software, but support is weak

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Likes Best

This software allows our estimating, accounting and field personnel to all interact and interface on one software system. It is extremely functional with the ease of navigation of being able to keep multiple tabs open whether you are researching your equipment, answering a question on a job, or making a quick note in a personnel file.

Likes Least

The biggest problem I have, and continue to have, is the poor support. For our company, we are 3-4M gross revenue size and a hefting out a lot of money annually for support was a commitment. Unfortunately, when contacting support you leave messages, and it can be weeks before you get an answer to your problem. Also, once we purchased the software, the training and implementation was very sketchy and we did not get all modules trained. It's been 2 years and they still have not been able to get us scheduled back in, and now they are asking for more money to pay for the training.

Recommendations

You need an IT person with great understanding to make sure this software has a back up, is safe on your server, and understands the vendor's lack of information being shared to make sure your software is functioning daily. We almost lost 6 months of data due to their tech support, but we hired an outside company to help and they retrieved and restored our data. Do a hands on training, not on the phone, as you do get their attention. They have other calls, they do not understand your office flow (nor do they try to) and if you are not installing things correctly on the front end, you will have complications quickly. As I said, calling support is not timely. Review what you are purchasing versus what the sales rep promised. They are different. Make sure your hardware is powerful enough to handle it during your sales period. We did not find out until later and it cost a lot in upgrades. Involve your accountant or CPA or in-house accounting, because you are dealing with a system that is very sophisticated in its cost accounting capabilities. Terms you use from the field and back to the office can complicate what the vendor understands. There are several ways to set up a job to monitor your costs and if these are not set up correctly, your WIP reports and job/project reports will be skewed and not helpful to you at all. Although there is some power here, it is not as complete and compartmentalized as it needs to be for the amount of turnover and documenting that needs to happen in the Construction industry. Turnover is high and more segregated notes would be helpful due to the Work Comp, Absent Reasons, Disciplinary Statuses, etc...

 

from Sandpiper Contracting LLP
Specialty: Earthwork/excavating
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

A good choice for estimating

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We like the Earthworks and Estimating very much; they have made estimating projects much more efficient.

Likes Least

WBS codes are confusing at first and can be cumbersome if all you are working on are bid item estimates. But once you get the hang of them, it can make breaking out items much easier.

Recommendations

This is a very powerful program and has tons of capability. Be prepared to invest some time in learning it, but it's worthwhile once you get the hang of it.

 

from E.R. Lewis Construction Company, Inc.
Specialty: General contractor
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Highly potent if you understand the value proposition

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Likes Best

First, it should be noted that ProContractor is an entity owned and maintained by Viewpoint Construction Software. If anything, my experience has improved since VCS' acquisition of Maxwell Systems. ProContractor does a magnificent job for medium-sized contractors who require some costing rigor in addition to an integrated software package (i.e., including accounting, project management, and estimation in one piece). However, despite the seductiveness of the product's marketing, a considerable amount of thought needs to be invested in determining, analyzing, and comparing your present internal processes from estimation to project closeout with what ProContractor offers. In other words, do not let the marketing materials do the thinking on such a crucial decision for you. ProContractor was designed with industry best practices regarding workflow as well as internal controls in mind, not necessarily simplicity (as with QuickBooks). Many complaints pertinent to supposed extraneous steps actually tie back to how the software, through an impressive yet simple permissions infrastructure, can control who (for example, in accounts payable) enters invoices, approves them, selects them for payment, prints (i.e., has access to) the checks, and posts the transactions. Shortcuts are inexpensive until you realize how expensive fraud and lost trust can become.

Likes Least

I do not dislike this software or the vendor, but this is an excellent opportunity to address points made by others who are dissatisfied with the product, for their disappointment deserves attention from even the most satisfied customer. When my firm adopted ProContractor and dumped QuickBooks Enterprise three years ago (just prior to my hiring, actually), we chose something that was decidedly less impressive upon implementation than presented to the directors during a trade show in Las Vegas. No thought had been given as to how our processes would align with ProContractor's intuition of proper workflow, because we were primarily concerned about fully integrating the firm's processes and procedures within the software ecosystem. We went live in three months flat after intense scrutiny of our costing, project management, and estimation procedures, humbling ourselves along the way through reconciling what we thought we knew with ProContractor's processes architecture and internal controls logic. Granted, we had suggestions (and lots of them) that were heard. Many of them, such as the lien management feature and many of the improvements in iPad integration, can be tied directly to our recommendations. Ultimately, we were satisfied, but that was because our expectations were not to invest in a system that would cater to ourselves without acceptance of potentially radical change, but rather to develop a relationship with the software and vendor that was founded on a trust of the system's logic. From there, we could use the system as a mirror to check our understanding of our business versus how it can function even more efficiently.

Recommendations

More so than anything else, take ample time to ask questions. Ask for a walk-through of a project's life cycle within the system. Invest serious resources into the estimation module, because the estimator is the conductor of the orchestra. His estimates, purchase orders, and project billing parameters can make everyone else's lives profoundly simpler post-implementation. Project management should be well-drilled in the uses of the project set-up, costing, and change management features. Accounting should be aware of much of the project management piece as well as the customer, financial, vendor, employee, and administrative modules to ensure that ultimately, numbers can be trusted and users adequately protected.

 
 
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