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Compare Nonprofit CRM Software

This page is managed by
Janna Finch, Market Research Associate
Last updated: December 8, 2014

Top 10 Most Reviewed Nonprofit CRM Software Systems

 
Salesforce.com Salesforce.com's entirely Web-based solution for nonprofits helps organizations maximize their relationships with its donors, volunteers, and supporters. It's a great solution for NPOs across all industries and of any size.
        242 Reviews
The Raiser's Edge Blackbaud's The Raiser's Edge is a comprehensive fundraising and CRM solution for nonprofits. Its features strive to achieve donor retention while diversifying fundraising through multiple channels, both on and offline.
        55 Reviews
 Price
 Demo

20

Recommendations
in the last 30 days
NeonCRM Best suited for small to midsize nonprofit organizations, NeonCRM by Z2 systems is a cloud-based, scaleable solution that helps automate fundraising, membership tracking and events registration, and features robust reporting.
        48 Reviews
 Price
 Demo

187

Recommendations
in the last 30 days
DonorPerfect Fundraising Software DonorPerfect's nonprofit solution offers several features for constituent relationship management. The features allow an organization to manage unlimited constituents, integrates with MS Office, and customizable reports.
        42 Reviews
 Price
 Demo

147

Recommendations
in the last 30 days
eTapestry eTapestry is Blackbaud's Cloud-based fundraising and CRM solution. Offering affordability, accessibility, and unlimited users, this solution is great for nonprofits seeking a robust constituent management system.
        37 Reviews
 Price
 Demo

148

Recommendations
in the last 30 days
 

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Bloomerang Bloomerang's cloud-based constituent management solution helps donor managers track the best time to contact donors and create tasks so they can reach out to them at exactly the right time.
        18 Reviews
DonorPro CRM DonorPro is a web-based or "cloud" constituent relationship management system. It supports the unique needs of several organization types, including arts, animal, environmental organizations and more. iPad compatible.
        16 Reviews
 Price
 Demo

22

Recommendations
in the last 30 days
DonorStudio DonorStudio is a donor management software tool designed to meet the needs of nonprofits. Features include a customizable dashboard, donor segmentation, contact management capabilities and campaign management and planning.
        15 Reviews
Trail Blazer Non-Profit Manager Non-Profit Manager by Trail Blazer offers a slew of CRM features that helps an organization track finances, relationships, donor data, event information, and pledges. Working on both Macs and PCs, it's great for any NPO.
        10 Reviews
 Price
 Demo

73

Recommendations
in the last 30 days
Kindful Kindful’s Nonprofit CRM software offers internal fundraising tools and features a dashboard for donor involvement analytics, revenue metrics, marketing communication and managing donors.
        5 Reviews
 Price
 Demo

48

Recommendations
in the last 30 days
 
 


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Buyer's Guide

Here's what we'll cover:

What Is Nonprofit CRM Software?
Common Features of Nonprofit CRM Software

What Is Nonprofit CRM Software?

Constituent relationship management (CRM) is a fundamental part of a nonprofit organization’s success. A constituent in the realm of nonprofits refers to a supporter—someone who’s supported the organization in the past whether as a donor, volunteer, alumni, corporate supporter, member, beneficiary, staff etc. Each constituent type is valuable to a nonprofit organization in unique ways (e.g., dollars, volunteer hours etc.).

CRM software consolidates constituent information along with their donor or participation history into a valuable resource that nonprofit organizations can leverage to strengthen their relationships.

Common Features of Nonprofit CRM Software

CRM software is more than a sophisticated contact management system. Consolidating constituent data provides a holistic perspective of all supporters involved in an organization, affords seamless and efficient communication with members and supporters and boosts the effectiveness of marketing and fundraising campaigns. Features found in nonprofit CRM systems include:

Contact management. With many constituent types, keeping contacts organized and readily accessible can be challenging, particularly if constituent types are stored in different locations. Contact management systems save time and ensure the right constituent is contacted for each campaign or outreach.

Activity and event management. These features enable an organization to track all tasks associated with an upcoming event and plan associated outreach methods like sending mail or making phone calls. Calendar features remind users when a task is due and record task completion history. Event management tools also track event expenses and in-kind gifts.

Campaign management. These features align constituents with appropriate campaigns and record important metrics like newsletter and outreach open/bounce rates to calculate a campaign’s overall outreach.

Metrics and reports. Key performance indicators (KPIs) can be measured by campaign success rates, supporter behavior patterns. KPI dashboards can deliver weekly metrics via email and provide up-to-date campaign and donor statistics. Reporting features help an organization identify prospective recurring members and donors, and more.



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