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Compare Nonprofit CRM Software

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Janna Finch, Managing Editor
Last updated: August 28, 2014

Top 10 Most Reviewed Nonprofit CRM Software Systems

 
Salesforce.com Salesforce.com's entirely Web-based solution for nonprofits helps organizations maximize their relationships with its donors, volunteers, and supporters. It's a great solution for NPOs across all industries and of any size.
        54 Reviews
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1

Recommendations
in the last 30 days
NeonCRM Best suited for small to midsize nonprofit organizations, NeonCRM by Z2 systems is a cloud-based, scaleable solution that helps automate fundraising, membership tracking and events registration, and features robust reporting.
        32 Reviews
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173

Recommendations
in the last 30 days
DonorPerfect Fundraising Software DonorPerfect's nonprofit solution offers several features for constituent relationship management. The features allow an organization to manage unlimited constituents, integrates with MS Office, and customizable reports.
        25 Reviews
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129

Recommendations
in the last 30 days
eTapestry eTapestry is Blackbaud's Cloud-based fundraising and CRM solution. Offering affordability, accessibility, and unlimited users, this solution is great for nonprofits seeking a robust constituent management system.
        22 Reviews
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155

Recommendations
in the last 30 days
The Raiser's Edge Blackbaud's The Raiser's Edge is a comprehensive fundraising and CRM solution for nonprofits. Its features strive to achieve donor retention while diversifying fundraising through multiple channels, both on and offline.
        21 Reviews
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47

Recommendations
in the last 30 days
 

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Orange Leap On Demand Orange Leap's donor management and CRM solution for nonprofits is a intuitive, Cloud-based system. With reporting, scheduling, and distribution features, this product meets all small to mid-sized NPOs' CRM needs.
         12 Reviews
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13

Recommendations
in the last 30 days
Bloomerang Bloomerang's cloud-based constituent management solution helps donor managers track the best time to contact donors and create tasks so they can reach out to them at exactly the right time.
        7 Reviews
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 Demo

4

Recommendations
in the last 30 days
Trail Blazer Non-Profit Manager Non-Profit Manager by Trail Blazer offers a slew of CRM features that helps an organization track finances, relationships, donor data, event information, and pledges. Working on both Macs and PCs, it's great for any NPO.
        7 Reviews
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77

Recommendations
in the last 30 days
Aplos Fund Accounting Aplos Fund Accounting is a cost-effective and easy-to-use system with tools for Fund Accounting and Donor Management. It's a great fit for almost any Non-Profit with an annual operating budget of less than one million dollars.
       3 Reviews
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7

Recommendations
in the last 30 days
Abila Fundraising 50 (formerly Sage Fundraising 50) Geared towards boosting campaign effectiveness and donor retention, Abila Fundraising 50 (formerly Sage Fundraising 50) is an intuitive and comprehensive solution for nonprofits. This is also a convenient Cloud-based system.
        2 Reviews
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17

Recommendations
in the last 30 days
 
 


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Buyer's Guide

What is Nonprofit CRM Software?

Constituent relationship management (CRM) is a fundamental part of a nonprofit organization’s success. A constituent in the realm of nonprofits refers to a supporter--someone who’s supported the organization in the past whether as a donor, volunteer, alumni, corporate supporter, member, beneficiary, staff, etc. Each constituent type is valuable to a nonprofit organization in unique ways (e.g., dollars, volunteer hours, etc.).

CRM software consolidates constituent information along with their donor or participation history into a valuable resource that nonprofit organizations can leverage to strengthen their relationships.

Features of Nonprofit CRM Software

CRM software is more than a sophisticated contact management system. Consolidating constituent data provides a holistic perspective of all supporters involved in an organization, affords seamless and efficient communication with members and supporters, and boosts the effectiveness of marketing and fundraising campaigns. Features found in nonprofit CRM systems include:

  • Contact management. With many constituent types, keeping contacts organized and readily accessible can be challenging, particularly if constituent types are stored in different locations. Contact management systems save time and ensure the right constituent is contacted for each campaign or outreach.
  • Activity and event management. These features enable an organization to track all tasks associated with an upcoming event and plan associated outreach methods like sending mail or making phone calls. Calendar features remind users when a task is due and record task completion history. Event management tools also track event expenses and in-kind gifts.
  • Campaign management. These features align constituents with appropriate campaigns and record important metrics like newsletter and outreach open/bounce rates to calculate a campaign’s overall outreach.
  • Metrics and reports. Key performance indicators (KPIs) can be measured by campaign success rates, supporter behavior patterns. KPI dashboards can deliver weekly metrics via email and provide up-to-date campaign and donor statistics. Reporting features help an organization identify prospective recurring members and donors, and more.

Nonprofit CRM News

  • Fundraising and nonprofit CRM software leader, Blackbaud, released a survey in November 2012 outlining giving trends in the 2012 holiday season. The survey identified human and social service organizations as the leading sector for holiday contributions this year, showed that 62 percent of those surveyed planned to give between $1 and $200, and that 37 percent of respondents planned to give to more than one charity.
  • Another November announcement said that nonprofit software vendor Soft Trac was given authorization to sell Orange Leap’s web-based CRM. Orange Leap recently begun diversifying its business model to include resellers, allowing nonprofit organizations to obtain support locally. “With Orange Leap, we offer our nonprofit clients a highly scalable fundraising solution that is affordable. Among the greatest benefits of choosing Orange Leap as their donor relationship management solution are ease of customization and providing a web-based platform,” said Soft Trac President Darla Hamlin.
  • In November 2012, Click & Pledge announced its introduction of Swiper1, a mobile credit card processing application that can be integrated with Salesforce CRM. The application enables nonprofit organizations to accept credit card payments and donations via mobile device. Click & Pledge’s CEO, Kamran, Razvan, says that the integration with Salesforce is key for nonprofit customers.

For more information about nonprofit software solutions, visit our buyer's guide.



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