Can I use Zoho CRM for free?

Yes, Zoho CRM offers a free lightweight version of its software for three users. It recommends the free plan — which includes lead and document management, standard reports, and mobile apps — for home businesses. Zoho CRM also offers a 15-day free trial for its paid plans, which begin at $20 per user per month (billed monthly).

What is Zoho CRM used for?

Zoho CRM stores and makes accessible detailed contact information, tracks opportunities through a visual sales pipeline, and automates marketing campaigns based on customer behavior. Teams also use reporting and analytics to measure cohort behavior, track against KPIs, monitor sales forecasting, and track customer support tickets. Zoho CRM integrates with 1,000+ business tools for seamless data sharing.

What are the disadvantages of Zoho CRM?

Disadvantages of Zoho CRM, as mentioned in verified user reviews, include customer support, platform performance, and an outdated interface. Zoho CRM rates 4.1 out of 5 stars for customer support, with reviews mentioning unhelpful agents and long wait times. Some reviews also highlight that the platform crashes and has bugs, and they say that the interface feels outdated compared to sleeker-looking alternatives.

What is Zia Zoho CRM?

Zia is Zoho CRM's new conversational AI agent. Users can ask Zia to generate reports, transcribe meeting notes, detect anomalies in sales activities, predict win probability, and extract email data to analyze intent, sentiment, and emotion. Zia is only available on the Enterprise and Ultimate plans, which begin at $50 per user per month and $65 per user per month (both billed monthly), respectively.

Updated May 5, 2025 at 12:19 PM

Zoho CRM 2026: Benefits, Features & Pricing

Written by Laura Burgess

Content Analyst

Edited by Caroline Rousseau

Senior Editor

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

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Wondering if Zoho CRM is right for your organization?

Our CRM Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Zoho CRM

4.3

(6954)

FrontRunner 2026

Pros:

Customization options
Customer engagement

Cons:

Slow customer support
User interface complexity

Pricing

Starting at $14.00 per month

What is Zoho CRM:

Zoho CRM is a customer relationship management (CRM) tool that organizes customer data, merges sales and marketing data, and aggregates customer support in a single platform. It offers analytics, sales and marketing automation, salesforce forecasting, lead scoring, custom dashboards, and an artificial intelligence (AI) assistant.

Why we like Zoho CRM:

Users praise Zoho CRM for its robust lead and contact management and visual sales pipeline management. Reviews also mention the easily customizable views, sales cadences, and marketing segmentation that help teams speed up processes and collaborate.

Who should use Zoho CRM:

Zoho CRM touts its usefulness across all industries. However, it does highlight use cases in about 10 sectors, including automotive, life sciences, financial services, real estate, and retail. More than 70% of Zoho CRM reviewers come from businesses with 2-200 employees. Sales teams typically use the software.

Zoho CRM Screenshots

Zoho CRM Overview

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for emergencies and can display relevant statistics or documents when performing searches.

Uers can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party system...

Zoho CRM Pricing and Plans

Starting price: $14.00 per month

Free Trial

Free Version

Free

$0.00

per user, per month

Plan includes:

Accounts
Additional Data Backup ($12/Request)
Reviews
Standard Reports
Status Updates
Website Visitor Tracking
Web-to-Contact Form
Web-to-Lead Form
Workflow Rules

Standard

$14.00

per user, per month

Plan includes:

Accounts
Folder Sharing
Follow-up Rules
Free Data Backup
Free Storage/Org
Free Storage/User License
GDPR Compliance
Google Analytics
Google Drive
Gotomeeting

Professional

$23.00

per user, per month

Plan includes:

Active Blueprints
CRM Views
Custom Dashboards
Custom Fields
Email Insights
Email Notifications

Enterprise

$40.00

per user, per month

Plan includes:

Allowed Ips
Amazon Connect
Analytics - Enhancements in Anomaly Component With Notifications in Zia
Anomaly Detectors
API
Approval Process
Assignment Rules
Connections
Contacts

Ultimate

$52.00

per user, per month

Plan includes:

Attach Documents
Attach Files to Feeds
Audit Logs
Automated Lead Generation From Social Media
Auto-Responders
BCC Dropbox for Email
Business Operations - Amazon Seller Central
Calendar
Calendar Booking
Call Log

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Our Analysis of Zoho CRM's Pricing Plans

We’ve thoroughly examined Zoho CRM's pricing plans to help you determine which option best aligns with your business needs and budget. We've analyzed the features, benefits, and limitations of each plan to provide you with a comprehensive understanding of what Zoho CRM offers. Zoho CRM offers five plans: Free, Standard, Professional, Enterprise, and Ultimate. The plans can accommodate different business sizes, requirements, and growth stages...

, ensuring that organizations can find a suitable solution regardless of their scale or complexity. **Free plan** Zoho CRM's Free plan is designed for very small businesses or solopreneurs just starting their CRM journey. This plan supports up to three users at no cost and includes essential CRM functionalities such as lead management, document storage, and mobile app access. **Pros:** - **Zero financial commitment:** The Free plan allows businesses to implement a CRM solution without any upfront investment. - **Essential features included:** Core functionalities, such as lead management and document storage, provide a solid foundation for basic customer relationship management. - **Mobile accessibility:** The inclusion of mobile apps ensures that users can manage customer relationships on the go. **Cons:** - **User limitation:** The three-user cap severely restricts scalability for growing businesses. - **Limited analytics:** The Free plan only offers standard reports. - **Restricted customization:** The Free plan provides limited options for tailoring the CRM to meet specific business processes. **Standard plan** The Standard plan, priced at $14 per user per month (billed annually) or $20 per user per month (billed monthly), is suitable for small businesses looking to establish more structured sales processes. This plan includes mass email capabilities, custom modules, workflows, sales forecasting, and integration with Office 365. **Pros:** - **Enhanced reporting:** Create up to 100 custom reports and 10 custom dashboards. - **Customization options:** Custom modules enable businesses to tailor the CRM to their unique needs and industry-specific requirements. - **Expanded integrations:** Integrates with additional Zoho tools (Zoho Writer, Zoho PhoneBridge, Zoho Meetings), as well as Google Workspace and Slack. **Cons:** - **Limited advanced features:** The Standard plan lacks more sophisticated tools, such as CPQ (configure, price, quote) and inventory management. - **No AI features:** No access to Zia, Zoho’s AI business assistant. - **Restricted automation:** While basic workflows are available, more complex automation scenarios require upgrading. **Professional plan** At $23 per user per month (billed annually) or $35 per user per month (billed monthly), the Professional plan caters to growing businesses with more complex sales processes. It builds upon the Standard plan by adding blueprint process management, CPQ, inventory management, and more advanced automation capabilities. **Pros:** - **AI features:** The Professional plan includes AI analysis of email intent, sentiment, and emotion, as well as AI-powered email summaries, sentence auto-completion, and subject line suggestions. - **Enhanced sales tools:** CPQ functionality streamlines the quoting process for complex products and services. - **Inventory management:** The addition of inventory management features creates a more cohesive system for product-based businesses. **Cons:** - **No sandbox access:** Unlike higher-tier plans, this plan doesn’t allow admins and developers to test changes in a sandbox environment before deploying to production. - **Limited territory management:** Businesses with complex geographic sales structures may find the territory features insufficient. - **Basic customization:** Although improved over the Standard plan, customization options still have limitations compared to higher-tier plans. **Enterprise plan** The Enterprise plan, priced at $40 per user per month (billed annually) or $50 per user per month (billed monthly), is designed for larger organizations requiring advanced customization and AI capabilities. This plan includes expanded Zia AI assistant features, territory management, custom functions, a journey builder, and multi-user portals. **Pros:** - **Full AI-powered assistance:** In addition to the email-related AI features of the Professional plan, this plan includes AI scoring and workflow rule suggestions, call-related features, and more. - **Additional portal users:** Share CRM access with customers, vendors, and other stakeholders with 1,000 free invites. - **Journey builder:** Build online, multi-module versions of your business processes, particularly useful for processes that span multiple departments or involve various services. **Cons:** - **Complexity factor:** The wealth of features may present a steeper learning curve for users. - **Implementation requirements:** Fully leveraging the advanced features may require dedicated administration resources. - **Limited analytics:** Although robust, the analytics capabilities are less comprehensive than those in the Ultimate plan. **Ultimate plan** The Ultimate plan, at $52 per user per month (billed annually) or $65 per user per month (billed monthly), represents Zoho CRM's most comprehensive offering. It includes all Enterprise features with higher limits and capacities across many feature areas. **Pros:** - **Advanced data administration:** This plan provides double the data storage (30GB) of the Enterprise plan and double the number of monthly data backups (four). - **Expanded AI limits:** This plan offers higher prediction and recommendation builder, churn prediction, similarity recommender, and other limits. - **Maximum customization:** The most flexible options for tailoring the CRM to complex business requirements. **Cons:** - **Premium pricing:** The highest cost among Zoho's plans may be prohibitive for smaller organizations. - **Feature abundance:** Some businesses may not utilize the full range of features, which can potentially reduce ROI. - **Resource intensive:** Maximizing the value of this plan typically requires dedicated CRM administration resources. **Add-on Services** Zoho CRM offers various add-on services that can enhance functionality across all paid plans. These include additional storage, premium support options, and specialized modules for specific industries or functions. Pricing for these add-ons varies and should be considered when calculating the total cost of ownership. **Conclusion** Our analysis of Zoho CRM's pricing structure reveals that the provider offers a range of options tailored to accommodate businesses at various stages of growth and with diverse CRM requirements. * **For micro-businesses and solopreneurs:** The Free plan provides a no-cost entry point to CRM functionality, though its three-user limit and basic features make it suitable only for the smallest operations. As businesses grow beyond three users or require more sophisticated tools, upgrading becomes necessary. * **For small businesses with basic CRM needs:** The Standard plan offers a good balance of functionality and affordability. With essential automation, customization, and integration capabilities, it provides businesses with sufficient tools to establish structured sales processes without a significant financial investment. * **For midsize businesses with complex sales processes:** The Professional plan provides advanced sales tools, including CPQ and blueprint process management, that can significantly enhance efficiency and consistency in more sophisticated sales environments. * **For larger organizations requiring advanced customization:** The Enterprise plan's extensive AI capabilities, territory management, and customization options make it ideal for businesses with complex organizational structures and customer journeys. * **For enterprises requiring comprehensive analytics and maximum customization:** The Ultimate plan offers the most sophisticated tools for data analysis, customization, and AI-driven insights, making it ideal for organizations where CRM serves as a critical strategic platform. When selecting a Zoho CRM plan, businesses should carefully evaluate their current needs, anticipated growth, and the specific features that will deliver the most value to their operations. By aligning these factors with Zoho's tiered pricing structure, organizations can select a plan that optimizes both functionality and cost-effectiveness for their unique requirements.

Compare Pricing

Compare pricing across our most frequently recommended CRM products.

Software options

Starting price*

User rating

Salesforce Sales Cloud

$25.00 per month

4.40(18748 reviews)

recommendations

Claritysoft CRM

$49.00 per month

4.51(204 reviews)

recommendations

LeadMaster

$10.00

4.10(36 reviews)

recommendations

kintone

$24.00 per month

4.66(153 reviews)

recommendations

monday CRM

$12.00 per month

4.70(452 reviews)

recommendations

*Defined as the price above any available free plan

Zoho CRM Features

Drawn from insights across 6954 verified reviews, we've outlined Zoho CRM's best and worst rated features and how they stack up against the average rating.

Zoho CRM's score

Category average

Zoho CRM's Best Rated Features

Real-Time Notifications

4.93

4.12 category average

Gamification

4.88

2.62 category average

Real-Time Analytics

4.86

4.07 category average

Zoho CRM's Worst Rated Features

Social Marketing

3.0

3.97 category average

Forecasting

3.78

3.80 category average

Multivariate Testing

3.86

4.21 category average

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Zoho CRM
A/B Testing
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Asset Lifecycle Management
Automated Routing
Budgeting/Forecasting
Business Card/Badge Scanning
Business Process Automation
Business Process Control
Buyer Management
Calendar/Reminder System
Calendar Sync
Call Management
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Segmentation
Channel Management
Chatbot
Chat/Messaging
Churn Management
Client Management
Client Portal
Client/Property Matching
Client Tracking
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Library
Content Management
Contract/License Management
Conversion Tracking
Correlation Analysis
CRM
Customer Activity Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Segmentation
Customer Social Profiles
Customer Support
Customer Surveys
Customizable Branding
Customizable CTAs
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Entry
Data Import/Export
Data Security
Data Synchronization
Data Visualization
Deal Management
Document Management
Document Storage
Donor Management
Drag & Drop
Drip Campaigns
eCommerce Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Engagement Tracking
Estimating
Event Triggered Actions
Exception Reporting
Expense Tracking
Feedback Management
Field Sales Management
File Sharing
For AEC Industry
Forecasting
For Financial Institutions
For Healthcare
For Insurance Industry
For iPad Devices
For Mac Devices
For Nonprofits
For Real Estate
For Sales Teams/Organizations
For Small Businesses
For Startups
Gamification
Generative AI
Goal Management
Goal Setting/Tracking
Graphical Data Presentation
Help Desk Management
Incentive Management
Interaction Tracking
Internal Chat Integration
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Live Chat
Loyalty Program
Marketing Automation
Marketing Calendar
Meeting Management
Mobile Access
Mobile App
Modeling & Simulation
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Currency
Multi-Language
Multivariate Testing
Negative Feedback Management
No-Code
Onboarding
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Prioritization
Product Catalog
Progress Tracking
Projections
Project Management
Project Tracking
Proposal Generation
Prospecting Tools
Quota Planning
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Referral Tracking
Relationship Tracking
Reminders
Remote Access/Control
Reporting & Statistics
Rewards Management
ROI Tracking
Role-Based Permissions
Sales Activity Management
Sales Analytics
Sales Approval
Sales Automation
Sales Forecasting
Sales Planning
Sales Reports
Sales Trend Analysis
Scheduling
Search
Search/Filter
Search Marketing
Self Service Portal
Service Level Agreement (SLA) Management
Social Marketing
Social Media Integration
Social Media Monitoring
Social Promotion
Source Tracking
Statistical Analysis
Survey/Poll Management
Surveys & Feedback
Tagging
Task Progress Tracking
Task Scheduling
Team Assignments
Template Management

Zoho CRM Integrations

Based on 6954 verified reviews, we've identified products most frequently integrated with Zoho CRM.

Gmail

Integration rated 4.8 from 55 reviews

Branden

President

Used for 1-2 years

Reviewed August 2022

"“We use Zoho for all our CRM tasks and the integration with Gmail is a huge help!”"

Zoho Social

Integration rated 4.6 from 49 reviews

Binita

Founding President

Used for less than 6 months

Reviewed February 2023

"“Being from the same developer, Zoho Social and CRM go well and help us integrate our leads and other data integration.”"

Google Ads

Integration rated 4.3 from 32 reviews

Zoho Desk

Integration rated 4.6 from 27 reviews

Zoho Analytics

Integration rated 4.5 from 25 reviews

Mailchimp

Integration rated 4.8 from 24 reviews

Zoho Books

Integration rated 4.6 from 23 reviews

Google Calendar

Integration rated 4.4 from 23 reviews

See all 159 integrations

Zoho CRM Key Sentiments

We analyzed 6954 verified reviews for Zoho CRM to find out what actual users really think.

Most Positive Sentiments

Sales management

69% Positive

25% Neutral

6% Negative

Users commend Zoho CRM for its sales management features, including sales automation, analytics, and tracking tools. They find the platform effective for optimizing sales processes and gaining insights into sales performance. Additionally, users highlight the ability to automate tasks and manage customer interactions efficiently, which improves their sales operations.

Comprehensive CRM

63% Positive

16% Neutral

21% Negative

Zoho CRM is effective for managing customer relationships, according to users, providing a comprehensive solution for customer engagement and information management. Reviewers appreciate the responsive customer support and the platform's ability to streamline processes. However, some users experience slow response times and limited assistance from customer support, which can be frustrating.

Integration capabilities

57% Positive

27% Neutral

16% Negative

Reviewers value Zoho CRM's integration capabilities with both Zoho applications and third-party tools. They highlight the seamless connections with various systems, which enhance productivity and streamline workflows. Users also appreciate the extensive range of integrations available, making it easier to manage their business operations effectively.

Least Positive Sentiments

User interface design

42% Positive

26% Neutral

32% Negative

Users appreciate the user-friendly interface and customizable dashboards of Zoho CRM. They find the intuitive design and clean layout helpful for navigating the platform. However, some reviewers find the design outdated and the layout confusing, and believe the visual appearance could be improved to enhance the overall user experience.

Email management

47% Positive

35% Neutral

18% Negative

Zoho CRM's email management features, such as email tracking and customer communication tools, are valuable to users. Reviewers find the ability to manage customer information and send emails directly from the software beneficial. However, some users report issues with email automation, integration problems, and emails being flagged as spam, which can hinder their overall experience.

Customization

55% Positive

31% Neutral

14% Negative

Zoho CRM is praised by users for its extensive customization options, which allow them to tailor the platform to their specific business needs. Users find the customizable modules, workflows, and dashboards highly adaptable and beneficial. They also appreciate the flexibility and ease of customization, which enhances their overall experience with the software.

Zoho CRM User Reviews

Overall Rating

4.3

Ratings Breakdown

51%

34%

11%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.1

Functionality

4.3

Kevin V.

Verified reviewer

Internet

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Good CRM for medium size companies with lot of automations possible

Previously 4

We've used it for 5+ years now and have improved our internal processes with it. You do need to have someone internally that understands how all of it works, but when you have one, it's a great tool to have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The CRM is highly customizable and enables many connections with external tools. We were able to automate a lot of processes.

Cons:

You need to watch closely all the connexions you're implementing and be careful not to create conflicting rules.

Verified

Reviewer

Insurance

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Strong CRM to support a growing company!

Does what we need it to do, super easy to onboard any new team members, and I haven't had to use customer support! While the team at Zoho is likely awesome, especially given the product quality, I've been sufficiently satisfied since joining!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that there is a free version for us to use while we are at a stage of growth where we are evolving from spreadsheets (free, but messy) and to a real platform that can support us!

Cons:

I wish I could load update information fields for contacts or accounts as I am uploading. Legit the only challenge I've run into thus far in using this platform. I've used several other CRMs in my career and Zoho is the most intuitive.

Reasons for choosing Zoho CRM

The flexibility to align with our industry-specific field configuration (without the headache of setting this up in SFDC or HubSpot)

Greg R.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Zoho CRM does a lot, but the downsides are hard to live with

Previously 4

Zoho CRM has been able to help our company in a lot of ways, but has also made our job difficult. I don't know that I can recommend it.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 5

Customer support

Previously 4

Functionality

Previously 5

Pros:

Zoho CRM really delivers in a lot of areas and has a massive amount of functionality and customization.

Cons:

There are lots of artificial limits that reduce functionality, customization is difficult and timely, customer service is very poor and hard to work with.

Reasons for switching to Zoho CRM

I believe we made the choice to save money.

Verified

Reviewer

Automotive

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed October 2025

Good CRM, better with the whole Zoho Suite

More than 2 years using it as main CRM, for managing accounts in Spain, Portugal and Italy. Connected with the rest of the Zoho ecosystem, specially with Projects, Sprints, Books and Analytics.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CRM management with plenty of features, customizations and all you can expect from a modern CRM. It's biggest advantage? If you use the whole Zoho Suite, everything is connected and you can improve your company A LOT. Among that, it's a good CRM.

Cons:

As all Zoho apps, configuration it's a little bit complicated, permissions are sometimes ultra complex to understand, and some adjustments need to be done by the OWNER of the installation, which is only ONE account and can do some administrative things. Another con is definitely support, which honestly it's not the best.

Reasons for switching to Zoho CRM

Zoho Suite was implanted in the company (and also price).

Verified

Reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Great crm for sales

Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great

Cons:

I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm

Reasons for switching to Zoho CRM

Cost wasbreally hectic and mot what wr expect

Verified

Reviewer

Education Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Zoho - trying to lead

I like its templates and ability to contact people using email and DMS. It got lot of fragmented like alerts, real messages messed up or buried in unwanted zero value automated alerts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s a tool that Keeps all my leads in one place and helps me run a campaign. It is integrated with my website and Ring central my phone system.

Cons:

Its tasks are never in sync with Leads. These should not be so fragmented. Tasks should be marked on the page as Leads.

Reasons for switching to Zoho CRM

It came with my new company. I didn’t have a choice.

David S.

Verified reviewer

Wholesale

Self-Employed

Used daily for less than 6 months

Review source

Reviewed December 2025

Zoho CRM- Great for dedicated team

I found that Zoho CRM was too much work to set up and use for me. I couldn't get in the habit of using it as it seemd to create more work for me.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Zoho CRM is very advanced and can do anything. It has many features that would work for any sized business.

Cons:

Zoho CRM was very advanced. It had way too many features for my use. I was looking fo rsomething less involved.

Reasons for choosing Zoho CRM

For my needs, I ended up choosing Streak for its simplicity.

David M.

Verified reviewer

Mechanical or Industrial Engineering

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Our client history in the industry.

The CRM of Zoho allows me to view all machines, issues, and discussions of a customer at a single location, which makes the collaboration between the support and sales smoother.

Ratings Breakdown

Ease of use

Functionality

Pros:

I prefer to have machine, contact, and deal history under one hood; this has facilitated my ability to respond to clients within a short time and also enable me to coordinate with sales.

Cons:

I do not like that fields and reports require time to be customized; I still use our administrator to make more complicated changes.

Verified

Reviewer

Information Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed December 2025

It is cheap and Useful CRM for Growing Businesses.

I had a good experience with Zoho CRM. It's a strong and affordable tool for small and medium businesses. Once you learn how to use it, it really helps with organizing leads, tracking sales, and boosting productivity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zoho CRM is very affordable compared to other CRM tool. I liked its lead management, automation workflows and detail reporting options.

Cons:

The user interface seems a little complicated at first and new users need some time to learn it. Some advanced features are only in the more expensive plans, and customer support can sometimes take a while to respond.

Mark W.

Verified reviewer

Construction

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed January 2026

Sign contract

I have used Zoho Sign so many times and still today a great platform. I like how I can sign and avoid paying for extra features on my other current platforms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to fill contracts online without spending a penny. It offers advanced features but they are not used by me.

Cons:

Nothing special from this part, easy, accessible, I might say one of the best online platforms I have ever seen

Showing 1 - 10 of 6954 Reviews

See All Reviews

Zoho CRM FAQs

Can I use Zoho CRM for free?
Yes, Zoho CRM offers a free lightweight version of its software for three users. It recommends the free plan — which includes lead and document management, standard reports, and mobile apps — for home businesses. Zoho CRM also offers a 15-day free trial for its paid plans, which begin at $20 per user per month (billed monthly).
What is Zoho CRM used for?
Zoho CRM stores and makes accessible detailed contact information, tracks opportunities through a visual sales pipeline, and automates marketing campaigns based on customer behavior. Teams also use reporting and analytics to measure cohort behavior, track against KPIs, monitor sales forecasting, and track customer support tickets. Zoho CRM integrates with 1,000+ business tools for seamless data sharing.
What are the disadvantages of Zoho CRM?
Disadvantages of Zoho CRM, as mentioned in verified user reviews, include customer support, platform performance, and an outdated interface. Zoho CRM rates 4.1 out of 5 stars for customer support, with reviews mentioning unhelpful agents and long wait times. Some reviews also highlight that the platform crashes and has bugs, and they say that the interface feels outdated compared to sleeker-looking alternatives.
What is Zia Zoho CRM?
Zia is Zoho CRM's new conversational AI agent. Users can ask Zia to generate reports, transcribe meeting notes, detect anomalies in sales activities, predict win probability, and extract email data to analyze intent, sentiment, and emotion. Zia is only available on the Enterprise and Ultimate plans, which begin at $50 per user per month and $65 per user per month (both billed monthly), respectively.

Stuck Between Options?

Our experts can help you compare Zoho CRM with other top options, so you can find the best fit for your needs.

Zoho CRM 2026: Benefits, Features & Pricing

Our Summary

What is Zoho CRM:

Why we like Zoho CRM:

Who should use Zoho CRM:

Zoho CRM Screenshots

Zoho CRM Overview

Zoho CRM Pricing and Plans

Our Analysis of Zoho CRM's Pricing Plans

Compare Pricing

Zoho CRM Features

Zoho CRM Integrations

Zoho CRM Key Sentiments

Zoho CRM User Reviews

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