How much does Pipedrive cost?

Pipedrive has an Essential plan that costs $14 per seat per month (billed annually). The Advanced plan, at $24 (billed annually), adds email sync and automation. The Professional plan is priced at $49 (billed annually). The Power plan costs $59 (billed annually). And, finally, the Enterprise plan costs $79 (billed annually). Pipedrive also offers a 14-day free trial for each of its plans.

What is Pipedrive best for?

Pipedrive is best for visualizing sales pipelines and managing them throughout the customer lifecycle. Its visualization tools make it easier to see where deals are getting bogged down if sales are underperforming. Many also use Pipedrive to identify actions that result in stronger overall sales.

Does Pipedrive do invoicing?

No, Pipedrive doesn’t have a feature specifically designed for invoicing. However, it can integrate with invoicing software and accounting solutions that have built-in invoicing tools. Since Pipedrive keeps track of so many customer details, these integrations can enable more detailed, informative invoices.

Does Pipedrive integrate with Excel?

Yes, Pipedrive integrates with Microsoft Excel. You can export data from Pipedrive to Excel and then analyze and manipulate it within Excel’s spreadsheets. This feature can streamline important processes, such as identifying the cost of individual sales and which salespeople have the most efficient selling practices.

Updated August 4, 2025 at 1:18 AM

Pipedrive 2026: Benefits, Features & Pricing

Written by Andrew Blair

Content Analyst

Edited by Parul Sharma

Editor

Wondering if Pipedrive is right for your organization?

Our CRM Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Pipedrive

4.5

(3041)

FrontRunner 2026

Pros:

Customer relationship management
Visual sales pipeline

Cons:

Poor customer support
Expensive pricing

Pricing

Starting at $19.00 per month

What is Pipedrive:

Pipedrive is a cloud-powered customer relationship management (CRM) and sales enablement solution. It gives teams visual sales pipelines, drag-and-drop functionality, and automated emails and follow-ups for managing leads and deals. With Pipedrive, users can track deal progress using visualization tools that show how prospects are moving through the sales process.

Why we like Pipedrive:

Pipedrive allows users to track activity and sync with their calendars. It also provides helpful transcripts of chats and chat histories. Many users value Pipedrive because it’s a relatively intuitive solution, which makes it easy to learn and work with. Based on 3,044 reviews collected by Software Advice, it scores 4.5 out of 5 stars for ease of use.

Who should use Pipedrive:

Pipedrive is a good option for sales teams that struggle with keeping track of where leads are in the sales funnel. It also helps teams with complicated sales processes organize core tasks into a single app. Given its user-friendly interface, Pipedrive can work well for users who need to better organize their sales processes but don’t have much experience with CRMs. It also suits organizations of different sizes, with a total of 69% of reviewers having between two and 200 employees.

Pipedrive Screenshots

Pipedrive Overview

Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features.

Pipedrive’s interface empowers salespeople to streamline workflows and unite their tasks in one workspace. Its AI-powered tools offer personalized sales tips which assists users with winning and renewing deals.

Pipedrive Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Lite

$19.00

per user, per month

Plan includes:

Lead, calendar and pipeline management
Sales Assistant and AI-generated reports
Real-time sales feed
500+ integrations
Personalized onboarding

Growth

$34.00

per user, per month

Plan includes:

Lite plan +
Full email sync with tracking
Automations and nurturing sequences
Subscriptions and forecast reports
Meeting scheduler and contacts timeline
Live chat support

Premium

$64.00

per user, per month

Plan includes:

Growth plan +
Lead generation and routing
Custom scoring and company data enrichment
AI-powered multi-email tools
Contracts and e-signatures
Enhanced customization for teams, reports and data fields

Ultimate

$89.00

per user, per month

Plan includes:

Premium plan +
Fortified account security with rules and alerts
Phone and email data enrichment
Maximized usage limits
Sandbox testing account

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Our Analysis of Pipedrive's Pricing Plans

We've conducted a thorough examination of Pipedrive's pricing plans to help you determine which option best aligns with your sales team's needs and budget constraints. We'll walk you through each plan's key features, benefits, and limitations to empower you to make an informed decision. Pipedrive offers five distinct pricing tiers: Essential, Advanced, Professional, Power, and Enterprise. Each plan is designed to cater to different business...

sizes and sales requirements, with several add-ons available to enhance functionality based on specific needs. **Essential plan** The Essential plan is Pipedrive's entry-level offering, priced at $14 per seat per month when billed annually or $24 per seat per month when billed monthly. This plan provides fundamental CRM capabilities for small teams or businesses just beginning to formalize their sales processes. Key features include lead calendar and pipeline management, seamless data import capabilities, access to over 400 integrations, and AI-powered report generation. **Pros:** - **Intuitive pipeline visualization:** The visual sales pipeline makes it easy to track deals and prioritize activities even for CRM beginners. - **Extensive integration ecosystem:** With 400+ integrations available, you can connect Pipedrive to your existing tech stack without disruption. - **AI-powered reporting:** Get valuable insights into your sales activities, deals, and contacts without complex manual analysis. **Cons:** - **Limited email functionality:** Lacks advanced email features like templates and tracking that are essential for efficient sales communication. - **Basic automation capabilities:** Minimal automation options restrict your ability to streamline repetitive sales tasks. - **Limited customization:** Fewer options for tailoring the CRM to your specific sales process and reporting needs. **Advanced plan** The Advanced plan, priced at $39 per seat per month billed annually or $49 per seat per month billed monthly, is designed for growing sales teams that need more sophisticated communication tools and time-saving automations. This plan includes all Essential features plus full email sync with templates, open and click tracking, group emailing capabilities, an automations builder with email sequences, and meeting scheduling tools. **Pros:** - **Comprehensive email toolkit:** Full email sync, templates, and tracking capabilities significantly enhance sales communication efficiency. - **Time-saving automations:** The automation builder allows teams to create workflows that reduce manual tasks and standardize processes. - **Enhanced scheduling features:** Meeting, email, and video call scheduling tools streamline the appointment-setting process. **Cons:** - **No contract management:** Lacks proposal and contract management features that are increasingly important for closing deals efficiently. - **Limited forecasting capabilities:** Doesn't include the advanced revenue forecasting tools needed for strategic planning. - **Basic team management:** Missing more sophisticated team management and lead routing features needed by larger sales organizations. **Professional plan** At $49 per seat per month billed annually or $69 per seat per month billed monthly, the Professional Plan caters to established sales teams requiring advanced tools for deal management and team coordination. This plan includes all Advanced plan’s features plus an AI-powered Sales Assistant, contract and proposal management with e-signatures, streamlined lead routing, team management tools, revenue forecasts, custom field reporting, and enhanced data quality settings. **Pros:** - **AI-powered assistance:** The Sales Assistant provides intelligent recommendations to help reps prioritize actions and close deals faster. - **End-to-end deal management:** Contract and proposal tools with e-signatures create a seamless path from opportunity to closed deal. - **Advanced reporting and forecasting:** Revenue forecasts and custom field reporting provide deeper insights for strategic decision-making. **Cons:** - **Limited project management:** Lacks robust project planning and tracking capabilities needed for complex sales processes. - **Basic permission controls:** Doesn't offer the granular permission settings that larger organizations typically require. - **Standard support options:** Doesn't include the premium support options available in higher-tier plans. **Power plan** The Power plan, priced at $64 per seat per month billed annually or $79 per seat per month billed monthly, is designed for larger sales organizations that need enhanced project management capabilities and superior support. This plan includes all features of the Professional plan plus project planning, tracking, and delivery tools. It also offers increased control over account permissions and visibilities, and premium support options including 24/7 live chat and phone support. **Pros:** - **Comprehensive project management:** Built-in tools for planning, tracking, and delivering projects enhance post-sale implementation. - **Granular permission controls:** Advanced account permissions and visibility settings provide the security larger organizations need. - **Premium support access:** 24/7 live chat and phone support ensure issues are resolved quickly to minimize disruption. **Cons:** - **Limited security customization:** Lacks some of the enhanced security preferences available in the Enterprise plan. - **Reporting constraints:** Doesn't offer unlimited reports and customizations that data-driven organizations might require. - **Automation limitations:** Caps on automation and email syncs may restrict highly active sales organizations. **Enterprise plan** The Enterprise plan, Pipedrive's premium offering at $99 per seat per month billed annually or $129 per seat per month billed monthly, is tailored for large organizations with complex requirements and security needs. This plan includes all features of the Power plan plus enhanced security preferences, unlimited reports and customizations, and maximum allowances for automations and email syncs per seat. **Pros:** - **Enterprise-grade security:** Enhanced security preferences ensure sensitive sales data remains protected according to corporate standards. - **Unlimited analytical capabilities:** No restrictions on reports and customizations enable comprehensive sales performance analysis. - **Maximum automation potential:** Highest allowances for automations and email syncs optimize efficiency for large sales teams. **Cons:** - **Significant investment:** The highest price point may be difficult to justify for organizations with tight budgetary constraints. - **Potential feature overwhelm:** The extensive feature set may create complexity for teams that don't need all capabilities. - **Training requirements:** Maximizing value from the comprehensive toolset requires significant user training and adoption efforts. **Add-on options** Pipedrive offers several add-ons to enhance functionality across all plans: **LeadBooster Add-On** ($32.50 per company per month billed annually or $39 billed monthly) provides lead generation tools including chatbot, live chat, prospector, web forms, and scheduler. **Web Visitors Add-On** ($41 per company per month billed annually or $49 billed monthly) helps identify organizations browsing your website and provides engagement insights. Campaigns Add-On ($13.33 per company per month billed annually or $16 billed monthly) enables customizable email campaigns with professional templates and real-time reporting. **Smart Docs Add-On** ($32.50 per company per month, billed annually or $39 billed monthly if added to Essential or Advanced plans; included free with Professional or higher plans) offers trackable quotes, proposals, contracts, and e-signatures. **Projects Add-On** ($6.70 per user per month billed annually or $8 billed monthly) provides project templates, Kanban boards, project automation, and task management tools. **Conclusion** After analyzing Pipedrive's pricing structure, it's clear that the company offers a scalable solution designed to accommodate sales teams at various stages of growth and sophistication. **For startups and small businesses:** The Essential plan at $14 per seat per month (billed annually) provides a cost-effective entry point with fundamental CRM capabilities. This plan is ideal for teams just beginning to formalize their sales processes who need basic pipeline management without complex features. As sales activities increase, the Advanced plan at $39 per seat per month (billed annually) offers significant value through its enhanced email capabilities and automation tools. **For midsized businesses:** The Professional plan at $49 per seat per month (billed annually) represents the sweet spot for many growing sales organizations. Its combination of AI assistance, contract management, and revenue forecasting provides the tools needed to scale efficiently without overwhelming complexity. The included Smart Docs add-on ($32.50 per month) adds significant value for teams focused on streamlining their proposal and contract processes. **For large organizations:** The Power plan at $64 per seat per month (billed annually) or Enterprise plan at $99 per seat per month (billed annually) delivers the advanced security, permissions, and support that enterprise-level sales operations require. These plans are particularly valuable for organizations with complex sales processes, multiple teams, and stringent security requirements. When selecting a Pipedrive plan, carefully consider your current sales process complexity, team size, and growth trajectory. The modular approach with add-ons allows for customization based on specific needs, though costs can accumulate quickly when multiple add-ons are required. Annual billing offers significant savings (approximately 15-20%) compared to monthly billing across all plans, making it the preferred option for organizations committed to long-term CRM implementation. All plans include a 14-day free trial without requiring a credit card, allowing risk-free evaluation before committing to a subscription.

Compare Pricing

Compare pricing across our most frequently recommended CRM products.

Software options

Starting price*

User rating

Claritysoft CRM

$49.00 per month

4.51(204 reviews)

recommendations

kintone

$24.00 per month

4.66(153 reviews)

recommendations

Salesforce Sales Cloud

$25.00 per month

4.40(18752 reviews)

recommendations

HubSpot Sales Hub

$15.00 per month

4.54(494 reviews)

recommendations

Topline

$497.00 per month

5.00(12 reviews)

recommendations

*Defined as the price above any available free plan

Pipedrive Features

Drawn from insights across 3041 verified reviews, we've outlined Pipedrive's best and worst rated features and how they stack up against the average rating.

Pipedrive's score

Category average

Pipedrive's Best Rated Features

Activity Tracking

4.85

4.35 category average

Calendar Sync

4.68

3.82 category average

For Sales Teams/Organizations

4.67

4.26 category average

Pipedrive's Worst Rated Features

Quotes/Estimates

3.10

3.93 category average

Lead Generation

3.33

3.75 category average

Marketing Automation

3.60

3.91 category average

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Pipedrive
Access Controls/Permissions
Accounting
Account Management
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Automated Responses
Autoresponders
Batch Processing
Business Card/Badge Scanning
Buyer Management
Calendar/Reminder System
Calendar Sync
Call List Management
Call Management
Call Recording
Campaign Management
Chatbot
Churn Management
Click Tracking
Client/Property Matching
Client Tracking
Code-free Development
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Content Management
Contract/License Management
CRM
Customer Database
Customer Engagement
Customer History
Customer Management
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Customization
Dashboard
Dashboard Creation
Data Entry
Data Extraction
Data Import/Export
Data Management
Data Security
Data Synchronization
Data Visualization
Deal Management
Document Management
Document Storage
Donor Management
Drag & Drop
Drip Campaigns
Email Campaign Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Estimating
Expense Tracking
Feedback Management
Field Sales Management
File Management
For AEC Industry
Forecasting
For Financial Institutions
For Healthcare
For Insurance Industry
For Mac Devices
For Nonprofits
For Real Estate
For Real Estate Agencies
For Sales Teams/Organizations
For Small Businesses
For Startups
Generative AI
Geotargeting
Goal Management
Goal Setting/Tracking
Graphical Data Presentation
Inbox Management
Interaction Tracking
Internal Chat Integration
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Engagement
Lead Generation
Lead Management
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
List Management
Live Chat
Marketing Automation
Medical History Records
Meeting Management
Mobile Access
Mobile App
Modeling & Simulation
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Currency
Multi-Language
Multiple Site Management
Natural Language Processing
Negative Feedback Management
Offline Form
Onboarding
Online Forms
Opportunity Management
Pageview Tracking
Patient Communications
Patient Management
Performance Management
Performance Metrics
Personalization
Physician Management
Pipeline Management
Pipeline Reports
Pre-Configured Bot
Predictive Analytics
Product Catalog
Project Management
Property Management
Prospecting Tools
Real-time Consumer-facing Chat
Real-Time Notifications
Recommendations
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Role-Based Permissions
Sales Activity Management
Sales Automation
Sales Forecasting
Sales Reports
Sales Trend Analysis
Scheduling
Search/Filter
Self Service Portal
Shared Contacts
Single Sign On
Statistical Analysis
Subscriber Management
Summary Reports
Survey/Poll Management
Tagging
Task Scheduling
Team Assignments
Template Management
Templates
Text Analysis
Third-Party Integration
Third-Party Integrations
Time on Site Tracking
Transcripts/Chat History
Transfers/Routing
Usage Tracking/Analytics
Visual Analytics
Visualization
Web-based Deployment
Web Forms
Website Visitor Tracking

Pipedrive Integrations

Based on 3041 verified reviews, we've identified products most frequently integrated with Pipedrive.

Gmail

Integration rated 4.7 from 35 reviews

Jill Fisher

Office Manager

Used for more than 2 years

Reviewed January 2024

"“Love that our Gmail information is collected in Pipedrive and that we can email from pipedrive and find those later in Gmail. It's seamless!”"

Zapier

Integration rated 4.7 from 36 reviews

Fabiano Closs

Sales Strategy and Operations

Used for 1-2 years

Reviewed September 2022

"“We need to pull data from Pipedrive CRM to automate a handmade workflow. Zapier handle it.”"

Mailchimp

Integration rated 4.4 from 25 reviews

Microsoft Outlook

Integration rated 4.8 from 13 reviews

Google Drive

Integration rated 4.3 from 12 reviews

QuickBooks Online

Integration rated 4.3 from 11 reviews

Aircall

Integration rated 4.1 from 10 reviews

Google Calendar

Integration rated 4.8 from 10 reviews

See all 126 integrations

Pipedrive Key Sentiments

We analyzed 3041 verified reviews for Pipedrive to find out what actual users really think.

Most Positive Sentiments

Sales pipeline

66% Positive

29% Neutral

4% Negative

Reviewers find Pipedrive's user-friendly interface and customizable pipeline management features highly beneficial. They value the ability to tailor pipelines to fit unique workflows and appreciate the platform's visual pipeline management tools. Users also highlight the drag-and-drop functionality and seamless pipeline visualization, which enhance the efficiency of tracking and sales process management.

Lead tracking

62% Positive

30% Neutral

8% Negative

Reviewers appreciate Pipedrive's comprehensive lead tracking and management capabilities, which help them stay organized and efficient. They find the software's ability to integrate data from various sources and automate follow-ups particularly useful. Users also value the detailed insights and easy-to-use interface that enhance their lead generation and tracking processes.

Sales management

62% Positive

30% Neutral

8% Negative

Users appreciate how Pipedrive simplifies sales management with its task automation and sales tracking features. They find the software's customer relationship management tools helpful in knowing their customers' details, behaviors, and wants. The improved customer interactions help businesses optimize their sales strategies and marketing efforts. The tool’s real-time reporting and user-friendly interface can help businesses stay organized and focused on their sales goals.

Least Positive Sentiments

Contact management

35% Positive

44% Neutral

21% Negative

Reviewers appreciate Pipedrive's contact management tools, which allow for easy import/export of contact information and customization of the customer journey. They find the collaboration features and the ability to manage multiple contacts within deals beneficial. However, users report issues with contact duplication, limitations in contact customization, and difficulties in managing communication with contacts.

Email tracking

42% Positive

35% Neutral

23% Negative

Users find Pipedrive's email tracking and sync features useful for maintaining communication with clients and deals. They appreciate the ability to schedule follow-up activities and automatically attach emails to specific deals. However, some users experience issues with email syncing, integration problems, and limitations in email functionality, which can hinder their workflow.

Data management

47% Positive

30% Neutral

23% Negative

Users find Pipedrive's data import/export features and data management tools helpful for organizing and analyzing information. They appreciate the ability to customize fields, manage large data volumes, and seamlessly integrate data from other CRMs. However, some users encounter difficulties with data reporting, import errors, and limitations in data export options, which can be frustrating.

Pipedrive User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

29%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.4

Functionality

4.3

Jess W.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed December 2025

Continuing to use Pipedrive - a great CRM for small businesses

Previously 5

I really like the tool, we use it well, and assign tasks to team members. It’s a good way to simply keep track of customer follow ups, BUT, in the free version the sync with mailchimp could be better. I suppose that’s why you pay for the upgrade version!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 5

Pros:

It’s easy to make bespoke pipelines and customize this with your business and desired tracking needs.

Cons:

The integration with mailchimp wasn’t as intuitive as I’d hoped. While we use this, it wasn’t hugely clear that the data had moved across.

Verified

Reviewer

Construction

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Highly recommend for service-based businesses.

Pipedrive has been a huge help in organizing and tracking our leads from first contact through close. It’s streamlined our sales process and improved efficiency. Highly recommend for service-based businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The visual pipeline is easy to use, keeps our team accountable, and ensures no follow-ups are missed.

Cons:

There's not much to dislike with this product. Would be great to have it's own crm telephony. It still works well with JustCall.

Reasons for switching to Pipedrive

We needed to move from a generic task-tracking tool to a purpose-built CRM that drives sales efficiency and growth

Vendor Response

Hi, Thank you for the review! We’re glad the visual pipeline helps your team stay accountable and never miss follow-ups. It’s great to hear Pipedrive has streamlined your sales process and improved efficiency, and that the JustCall integration is working well for you. Best regards, Pipedrive Team

Replied December 2025

Igor T.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Great Starter CRM for New Users

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to enter new contacts into the system, or to do a bulk import. Very Easy to search for contacts via the search query, including custom fields. You can select multiple contacts at the same time and edit their information in a multiselect format. Very easy to create custom columns that will enable you to organise the information that you need.

Cons:

Not the best with organising tasks automatically or checking for overlapping tasks.They do not have a lead generation tool in the form of a lead capture technology or widget.Does not have an email marketing integration like more modern Real Estate CRM's

Reasons for switching to Pipedrive

Price and ease of use. It was more customizable for the indidivual user.

Emily Y.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Pipedrive Keeps Us Organized

I have a positive experience with Pipedrive in the years I have been using it. It allows for a lot of information to be stored.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Pipedrive allows me to keep track of various projects in various stages throughout the project life going through a plethora of departments.

Cons:

The search feature, as silly as this sounds, while it works fine, I wish it would have more filter options so I wouldn't have to scroll endlessly.

Reasons for switching to Pipedrive

We were looking at something that had more options.

Vendor Response

Hi Emily, Thanks for sharing your feedback! We're happy to hear that Pipedrive has been helping you manage multiple projects efficiently over the years. We appreciate your note about the search feature, suggestions like yours help us continue improving. We’ll make sure to share this with our product team for future updates. Best regards, Pipedrive Team

Replied October 2025

Kira H.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Pipedrive for our small business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the automations. It keeps our business running so smoothly and ensures that we never miss anything for our clients.

Cons:

Setting up automations can be unintuitive. There also isn't good ticket system that integrates into it so that has to be done manually.

Reasons for choosing Pipedrive

We liked the ease of automatons and pipeline management.

Reasons for switching to Pipedrive

Pipedrive has much more features and was more conducive for what we wanted with automations.

Vendor Response

Hi Kira, Thank you for sharing your experience! We’re so glad to hear that automations are helping your business run smoothly and ensuring nothing gets missed for your clients. We understand that setting up automations can feel unintuitive at times, please feel free to reach out to our support if you requires assistance, and we appreciate your feedback on the need for a more integrated ticketing system. Your input helps us continue improving to support your workflow. Thanks for choosing Pipedrive! Best regards, Pipedrive Team

Replied July 2025

Verified

Reviewer

Telecommunications

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed July 2025

Great low cost sales CRM

Pipedrive has been a reliable and user-friendly CRM for managing leads and streamlining sales processes. It’s great for keeping sales organized, though limited built-in marketing tools mean you’ll need integrations for a complete strategy. Still, it's efficient and easy to adopt.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their visual sales pipeline makes tracking leads is pretty intuitive. The automation features save time on follow-ups, and the email tracking is perfect for optimizing campaigns. It's easy to use, even for non-technical members of our team.

Cons:

Pipedrive lacks advanced marketing automation and native email campaign tools, requiring integrations for full-funnel execution. Reporting can also feel limited for in-depth marketing analytics.

Reasons for switching to Pipedrive

Pipedrive offers a more intuitive, sales-focused experience than Insightly. With its visual pipeline, easier setup, and stronger automation, it’s ideal for teams wanting streamlined deal tracking without the extra complexity of project management tools.

Vendor Response

Hi, Thank you for taking the time to share such a detailed review! We’re glad to hear that you find Pipedrive’s visual pipeline, automation features, and email tracking intuitive and helpful for your team, especially for keeping sales organized and efficient. We understand your point about advanced marketing automation and in-depth analytics, and it’s true that Pipedrive focuses on providing a streamlined, sales-focused experience. Our team is continuously working to improve marketing features and reporting, and we appreciate your feedback as it helps guide these improvements. If you ever need guidance on integrations to enhance your full-funnel strategy or reporting capabilities, our support team is here to help. Thanks again for choosing Pipedrive to support your sales processes! Best regards, Pipedrive Team

Replied July 2025

Kerry K.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

PD Review KK

Overall my experience has been very positive and large step up from previous platform that the company was using

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the multiple features, the ability to customize Pipedrive to my uses, the adaptability and integration with Justcall

Cons:

Mostly works great, occassional technical blips are seemingly fixed quickly by Pipedrive but overall very reliable

Reasons for switching to Pipedrive

Better management of contacts and customization.

Ryan S.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Pipedrive Offers Deal Clarity

Overall, I'm using Pipedrive to track deals for about $650K in revenue. Being able to move deals down the pipeline is helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clearly and visually see my deal pipeline

Cons:

It might be more than I need right now in a CRM

Reasons for choosing Pipedrive

Hubspot was more than we needed for our CRM right now.

Vendor Response

Hi Ryan, Thanks so much for your review! We're thrilled to hear that Pipedrive is helping you gain clear, visual insight into your deal pipeline. It’s great to know that moving deals through the stages is making your sales process smoother. We’re always here to help you tailor the platform to fit your workflow, whether it's scaling up or keeping things lean. Thanks again for choosing Pipedrive. Best regards, Pipedrive Team

Replied April 2025

Jose Z.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed May 2025

Great product and happy to continue to use it

Im happy becuase its a smooth experience ideal for us (small sized sales team) It’s simple and powerful for managing leads, automating tasks, and improving follow-ups.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

really like that it offers an easy interface with customizable pipelines, fast onboarding, good reporting tools, mobile accessibility, and seamless integration with email and calendar.

Cons:

Reporting lacks depth, and costs increase with essential add-ons. tools are minimal, which may require additional costs to implement

Reasons for switching to Pipedrive

hubspot was too complicated and with a big learning curve.

Vendor Response

Hi Jose, Thank you for your thoughtful feedback! We’re so glad to hear that Pipedrive’s have made a positive impact on your sales process and that it fits well with your team needs. We also appreciate your insights on reporting depth and pricing around add-ons. Your feedback is valuable and helps us identify areas where we can improve to deliver even more value without added complexity. Thanks again for being part of the Pipedrive community. We’re here to support your continued success! Best regards, Pipedrive Team

Replied May 2025

Megan T.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

CRM is pretty good

Ratings Breakdown

Ease of use

Functionality

Pros:

It's a good CRM, I like how it looks, I enjoyed the pipeline feature and especially the graphics when you sell a job.

Cons:

My less-computer literate coworkers struggled to get the hang of it.

Reasons for switching to Pipedrive

Acculynx is very expensive, was looking for a cheaper CRM

Vendor Response

Hi Megan, Thank you for your review! We're glad to hear you're enjoying the design, pipeline feature, and the graphics when closing a deal, it's great to know those elements are working well for you. We also appreciate your feedback regarding usability for less-computer-literate team members. We’re always working on ways to make Pipedrive even more intuitive, so your insights are really valuable. Best regards, Pipedrive Team

Replied April 2025

Showing 1 - 10 of 3041 Reviews

See All Reviews

Pipedrive FAQs

How much does Pipedrive cost?
Pipedrive has an Essential plan that costs $14 per seat per month (billed annually). The Advanced plan, at $24 (billed annually), adds email sync and automation. The Professional plan is priced at $49 (billed annually). The Power plan costs $59 (billed annually). And, finally, the Enterprise plan costs $79 (billed annually). Pipedrive also offers a 14-day free trial for each of its plans.
What is Pipedrive best for?
Pipedrive is best for visualizing sales pipelines and managing them throughout the customer lifecycle. Its visualization tools make it easier to see where deals are getting bogged down if sales are underperforming. Many also use Pipedrive to identify actions that result in stronger overall sales.
Does Pipedrive do invoicing?
No, Pipedrive doesn’t have a feature specifically designed for invoicing. However, it can integrate with invoicing software and accounting solutions that have built-in invoicing tools. Since Pipedrive keeps track of so many customer details, these integrations can enable more detailed, informative invoices.
Does Pipedrive integrate with Excel?
Yes, Pipedrive integrates with Microsoft Excel. You can export data from Pipedrive to Excel and then analyze and manipulate it within Excel’s spreadsheets. This feature can streamline important processes, such as identifying the cost of individual sales and which salespeople have the most efficient selling practices.